Mercure Hotel Zwolle

Mercure Hotel Zwolle 4 stars

Customer review rating (ALL Rating) 4.2/5 965 reviews

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Description

Hotel extras

  • Quietly located on the edge of Zwolle, a short bike ride from the river

  • Two atmospheric terraces, where you can have lunch or drinks

  • The whole hotel is air-conditioned, including all 72 hotel rooms.

  • Great breakfast buffet

  • Private car park

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Zwolle

Hertsenbergweg 1
8041 BA ZWOLLE
Netherlands

  • By plane

    AMSTERDAM SCHIPHOL At 110km / 68 miles

  • By plane

    ENSCHEDE TWENTHE ENSCHEDE At 70km / 43 miles

  • By plane

    GRONINGEN EELDE At 90km / 56 miles

  • By train

    CENTRAAL STATION ZWOLLE At 2km / 1 miles

GPS:52.505995, 6.063487

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Meeting rooms

RESTAURANT

At the restaurant you can enjoy either a quick lunch from the varied buffet or a light bite from the lunch menu. Coffee is also available. Our cosy restaurant also offers a full evening menu.

Our accommodation(s)

Whether you opt for the Standard room or the spacious Privilege room, we do everything possible to ensure you have a pleasant stay! All rooms are equipped with air conditioning and Movies On Demand. Wi-Fi and ADSL are also available.

Our guest reviews

Our guest reviews for
Mercure Hotel Zwolle

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  965 reviews

TripAdvisor Rating  4.0/5  525 reviews

pleasant stay in a very clean and beautiful Hotel

Customer review rating 5.0/5

K. J. Families - Confirmed reviews ALL

everything was fantastic . staff, rich breakfast, clean rooms,good facilities and ....

Cost cuttings?

Customer review rating 4.0/5

Emre B. Business - Confirmed reviews ALL

Not for first time in this good located hotel with good food and clean rooms. But first time felt cost cuttings in the room for free usage staff left for customers. All the rest is quite good.

Disappointing compared to the website

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Twin beds together for a birthday stay with my partner… could have been way better with only having a real double bed. For a 4 star hotel : too basic.

3 Nights for bussiness trip.

TripAdvisor rating 3.0/5

emrebodur Business - TripAdvisor review

Not first time. Always choose Accor hotels. This one very sufficirnt location for north NL trips. But this time I felt some cost cuttings in staff given free in the room. First time I felt this for a 4 star Accor hotel. All the rest is quite ok.

Unpleasant and unhappy employees. Poor service.

Customer review rating 0.5/5

Eric P. Business - Confirmed reviews ALL

When I went to check in I stood in front of the desk while the employees completely ignored me and casually finished their conversation. Restaurant was not busy at all but the two waiters were overwhelmed. I was not appreciated as a customer I won’t be back.

Customer review rating 0.5/5

Frederic D. M. Families - Confirmed reviews ALL

I had a small in my room like in a dog shelter. The breakfast was terrible. You can’t put food in Bain Marie at 7am and keep the food at high temperature till 9.30. It was my worst experience ever

Customer review rating 5.0/5

Steve D. Business - Confirmed reviews ALL

Great staff, I had a big problem charging my car and the receptionist helped me to get a solution to my problems, (thank you)

Nice Hotel in Farmland

Customer review rating 3.5/5

Cüneyt Y. Business - Confirmed reviews ALL

Hotel is nice, but the room is small. Friendly staff, but no room service dur to lack of staff.

Good seminar

Customer review rating 4.0/5

Benedikt Business - Confirmed reviews ALL

Rather short term booking, worked out well, well equipped seminar room, decent coffee breaks (all you need), a bit a small dinner menu, good breakfast

Good front desk service

Customer review rating 4.0/5

Lachezar Y. Business - Confirmed reviews ALL

Good

Mercure quality

Customer review rating 4.5/5

Xavier Couples - Confirmed reviews ALL

Welcoming staff, excellent breakfast, free parking, quite location. Very clean. Comfy bed. Poor choice of TV channels, no BBC, no French channels, slow TV set.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

Customer review rating 4.0/5

Patricia Families - Confirmed reviews ALL

we gladly used the hotel for our family during Christmas

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

Good stay

Customer review rating 5.0/5

Dick Families - Confirmed reviews ALL

Nice, proper room, great dinner and breakfast

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

Wonderful Relaxed stay

Customer review rating 4.5/5

Alicia Friends - Confirmed reviews ALL

Nice, clean and fabulous hotel with very friendly staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

good stay

Customer review rating 4.0/5

Kurt M. Business - Confirmed reviews ALL

The restaurant allready closed at 21:30 what is early when you arrive late.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

Good service

Customer review rating 4.0/5

Søren D. Business - Confirmed reviews ALL

I always use Accor when I can.

Dear Soren D., We very much appreciate your comments regarding your stay at the Mercure Hotel Zwolle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaayo Kuitert General Manager

Ok but nothing more

TripAdvisor rating 3.0/5

Erwin68 TripAdvisor review

Just had a one night stay, room was clean but very small. Terrible beds and pillows, didn't sleep that much and the rooms are very noisy. The neighbours had 'fun' a couple of times and could hear everything. Toilet paper was by dispencer, not handy at all better place normal toilet paper rolls.

Dear Erwin68, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gaayo Kuitert General Manager

Could have been better!

TripAdvisor rating 3.0/5

mariar201520 TripAdvisor review

We booked for the special Christmas days — not too busy given the Corona restrictions . But we didnt feel any warmth from staff or anything that makes it a special stay. No warm holiday greetings in person or holiday message inside the room. We’ve stayed in other Accor hotels during Christmas in France, Morocco, and the MiddleEast, and we have been “spoiled” i guess with the “special treatment” esp, during holidays. Also, there’s no other options for pillows. The one we had was too hard. The second breakfast was also not coordinated well. We ordered the night before our brekki for the morning. We had to wait up to 8am as on sunday they only serve brekki at that time. It was difficult for our 5-yr old son to wait (he normally eats at 7am), but we managed. Only to be told that our order was somehow misplaced and they couldnt find it. Kitchen had to prepare our order again. Our son was already upset and unruly for a much more delayed breakfast. Then, they found that our order was in the take-away pile or so. Phew! We have to note that the breakfast to go was quite geenrous. Thanks for that!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gaayo Kuitert General Manager

Very Comfortable

TripAdvisor rating 4.0/5

picme2020 Couples - TripAdvisor review

The staff were friendly and helpful. The room was smaller than the Accor hotels in Australia but very cosy and comfortable. The bed was Good, the bathroom was excellent with great water pressure and very hot. We didn’t eat in the restaurant because it was booked out at the time we wanted to eat(we had booked a movie before arriving at the hotel). Was a bit out of town, about 3km. Would love to stay here again.

Dear picme2020, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

Nice summer hotel, but not for winter stay

TripAdvisor rating 3.0/5

pernillatenbrundel Couples - TripAdvisor review

We have stayed in this hotel many times and are most of the times very happy, especially with the very nice staff in the restaurant and bar. Always a good breakfast with fresh orange juice. However, this time we got a room that was ice cold and when trying to get the heating on, the thermostat made a terrible noise and was not possible to turn off even after having turned off the heating (just a little bit less noisy). The beds are not made for two people if you don't have the same weight because you will fall down on the heavier person. For the second night we got another room where the heating worked, but still very, very cold bathrooms! Another strange thing is that you don't get body lotion any longer and when I asked the cleaning lady for it she said they didn't have it, but when my husband asked he got it. Would be nice if it could be in the room from the beginning. I am a Platinum member and have stayed at this hotel for about 7 years, twice a year, but next time we will probably try something else.

Dear Pernilattenbrundel, Thank you for taking the time to tell us about your experience at the Mercure Hotel Zwolle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaayo Kuitert General Manager

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