Mercure Hotel Zwolle 4 stars

Customer review rating (ALL Rating) 4.1/5 786 reviews

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Mercure Hotel Zwolle - Image 1
Mercure Hotel Zwolle - Image 2
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Hertsenbergweg 1, 8041 BA ZWOLLE, Netherlands

Description

Hotel extras

  • Quietly located on the edge of Zwolle, a short bike ride from the river

  • Two atmospheric terraces, where you can have lunch or drinks

  • The whole hotel is air-conditioned, including all 72 hotel rooms.

  • Great breakfast buffet

  • Private car park

Our accommodation(s)

Hotel location

Mercure Hotel Zwolle

Hertsenbergweg 1
8041 BA ZWOLLE
Netherlands

GPS:52.505995, 6.063487

Telephone
Fax +31 38 422 3069

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

RESTAURANT

At the restaurant you can enjoy either a quick lunch from the varied buffet or a light bite from the lunch menu. Coffee is also available. Our cosy restaurant also offers a full evening menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  786 reviews

TripAdvisor Rating  4.0/5  544 reviews

Okay but room for improvement!

Customer review rating 3.0/5

Steve Couples - Confirmed reviews ALL

Spacious car park. The evening meal was okay but nothing special, and the service was casual. Our room lighting was poor and the bathroom fittings were a bit tired! The breakfast buffet was very average in selection and quality. Check out was unexpectedly delayed due to card reader problems, which apparently wasn’t that uncommon!

Dear Steve, Thank you for taking the time to share your review. We are delighted that you appreciated our spacious car park, offering ample space and convenience for all our guests. We regret to hear that there were several aspects of your stay that did not live up to your expectations. The ambience of our rooms and the efficiency of our services are usually among the highlights that our guests mention, and we are disappointed to learn that this was not your experience. We understand that the quality of the evening meal and the breakfast buffet are paramount, and we take your feedback seriously as we continually strive to enhance our dining offerings. Furthermore, we recognize the importance of a smooth check-out process, and we apologize for the inconvenience caused by the card reader issues. Please know that we are looking into this to prevent such occurrences in the future. We hope you were able to enjoy the idyllic surroundings of our hotel, conveniently located at the southwestern outskirts of Zwolle, close to the Spoolderbos recreation area and the historic centre of Zwolle, which is just a short bike ride away. We hope we will have the opportunity to see you again in the future. Best regards, Cristina Juley-Doevendans Hotel manager M: cr… T: +3…

Business trip

Customer review rating 0.5/5

Marcin Business - Confirmed reviews ALL

Unfortunately nothing much has change since my last stay at the beginning of the year and I had to choose this hotel due to no other reasonable choice. The hotel needs a general renovation as the rooms are so worn out. Again issue with a light at bathroom, I was not able to find out a switch box... Odour from the sewer was terrible. Comfort of mattress was so poor. Also nothing has changed with breakfast, verity of the bufet is so poor, and quality of the food could be higher. And unfortunately restaurant is closed at 9PM so I was not able to check it. During the visit of Netherlands I have stayed also at Ibis Styles Schipol. They have offered much much higher standard on all services having such comfortable beds. Hope you will do improvements in a short term

Dear Marcin, Thank you for taking the time to share your feedback. We apologize for the aspects of your stay that fell short of expectations. It seems that the condition of our rooms and the challenges you faced with the bathroom light were particularly disappointing. Our hotel aims to provide a restful environment, and we regret any discomfort caused by the odour you described. We understand that a good night's sleep is fundamental, which is why we are attentive to our guests' feedback regarding mattress comfort. Regarding the breakfast, we strive to offer a variety of options and are sorry to hear that it did not meet your preferences. We also acknowledge that our restaurant hours may not have suited your schedule, and we regret any inconvenience this may have caused. We appreciate your comments on our online check-in process and the need for alignment between our rates and the hotel's condition. Finally, we recognize the importance of feeling valued, especially as a member of the ALL – Accor Live Limitless loyalty programme, and we are sorry if we did not meet your expectations in this regard. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Cristina Juley-Doevendans Hotel manager M: cr… T: +3…

Well located, excellent business hotel

Customer review rating 5.0/5

Giorgio Business - Confirmed reviews ALL

Had the pleasure to return to your hotel and enjoy the usual friendliness of your staff and the recommendable services. Do appreciate the renewed chairs and sofa at the restaurant, always a welcomed plus to the stay.

Dear Giorgio, Thank you very much for this kind review of your recent stay. It is gratifying to hear that your stay met your expectations and left you with positive impressions. We are thrilled that you enjoyed the strategic location of our hotel, the warm welcome and efficient service provided by our staff, and the services available during your stay. It is wonderful to know that the updated furnishings in our restaurant, including the new chairs and sofa, enhanced your dining experience and contributed to a more comfortable visit. We look forward to seeing you again soon. Best regards, Cristina Juley-Doevendans Hotel manager M: cr… T: +3…

No sleep

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

A/C makes lots of loud noises in the room even while off, which will wake you up multiple times at night. Parts of the room are not properly cleaned. Breakfast is bad and very steep at €20. Dinner was alright.

Dear guest, we sincerely apologize for the inconvenience caused by the noisy A/C and cleanliness issues. Your feedback is valuable, and we will address these shortcomings promptly. We appreciate your comments on the breakfast pricing. Thank you for acknowledging the dinner. Warm regards, Cristina Juley-Doevendans Hotel Manager cr…

Awesome stay

Customer review rating 4.5/5

Ian G. Friends - Confirmed reviews ALL

The staff were really friendly and helpful. The food was excellent The hotel is set in a lovely and peaceful location. 5 minutes taxi journey to the train station which the staff are more than happy to book for you.

Dear Ian, Thank you for such a great review. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We understand that meals are an important part of our guests' holidays and are happy to hear that you enjoyed your dining experience. We look forward to a return visit from you in the future. Best wishes, Cristina Juley-Doevendans Hotel manager M: cr… T: +3…

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Other web-users rate our hotel

  • 299 reviews 7.4/10 Location
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  • 383 reviews 4.4/10 Comfort
  • 367 reviews 8.4/10 Breakfast
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  • 173 reviews 4.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.