Mercure Hotel Zwolle 4 stars

Customer review rating (ALL Rating) 4.1/5 835 reviews

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Mercure Hotel Zwolle - Image 1
Mercure Hotel Zwolle - Image 2
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Hertsenbergweg 1, 8041 BA ZWOLLE, Netherlands

Description

Hotel extras

  • Quietly located on the edge of Zwolle, a short bike ride from the river

  • Two atmospheric terraces, where you can have lunch or drinks

  • The whole hotel is air-conditioned, including all 72 hotel rooms.

  • Great breakfast buffet

  • Private car park

Our accommodation(s)

Hotel location

Mercure Hotel Zwolle

Hertsenbergweg 1
8041 BA ZWOLLE
Netherlands

GPS:52.505995, 6.063487

Telephone
Fax +31 38 422 3069

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

RESTAURANT

At the restaurant you can enjoy either a quick lunch from the varied buffet or a light bite from the lunch menu. Coffee is also available. Our cosy restaurant also offers a full evening menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  835 reviews

Customer review rating 3.0/5

Daniel M. Business - Confirmed reviews ALL

All was handled well, friendly and supportive staff. However the temperature in the room was very low when I checked in. Turning on the central heating helped a bit but since there was no radiator in the room it didn't fully solve it. The temperatures outside were not extremely low , approx 1-3 degree Celsius.

Dear Daniel. We thank you for taking the time to provide us with your feedback. We’re glad our team’s friendly service stood out during your business trip. We regret the room temperature issues affected your stay and will address these with our teams to improve. Your feedback is appreciated. We hope to welcome you for an improved experience in the future. Best regards, Team Mercure Zwolle

Customer review rating 5.0/5

Jean-bernard G. Business - Confirmed reviews ALL

Staff always at your service and smiling Hotel clean and good breakfast

Dear Jean-Bernard, Thank you very much for sharing your detailed and very positive review and for awarding us perfect scores across all categories. We are delighted to read that you had such a pleasant stay and that our service, room comfort, breakfast, dinner and sustainability initiatives met your expectations. We truly appreciate your loyalty as an ALL Platinum member and are very pleased that you felt well recognised during your stay. Your recommendation means a great deal to our entire team. We would also like to provide a short clarification regarding the welcome drink. As your reservation was made directly with the hotel, the welcome drink voucher was unfortunately not automatically added to your ALL app. We have now adjusted this, so you will find a welcome drink voucher in your app from now on, which you can enjoy during a future stay. Thank you once again for your trust, and we look forward to welcoming you back soon. Kind regards, Team Mercure Zwolle

Customer review rating 2.0/5

Michael K. Business - Confirmed reviews ALL

dont plan to come back. unpleasant stay - room was cold, no heating in the bathroom, bathroom was smelling of mold.

Dear Michael, Thank you for taking the time to share your experience with us. We are sorry to read that your stay did not fully meet your expectations. A cold room, the absence of a heating source in the bathroom, and an unpleasant smell in the bathroom are certainly not the experience we want to offer our guests. Our technical service will check this room to resolve these issues and prevent them from happening again. We work with Skip the Clean. Through the QR code available in the room, guests can indicate at any time whether they would like their room to be cleaned. We regret that this was not clear to you; this should have been communicated more clearly, and we take responsibility for that. Additionally, we are sorry to hear that the service at reception and the handling of the invoice did not meet your expectations. This feedback will also be used to further improve our service and communication. Thank you again for your feedback. It helps us to continuously improve our services. Best regards, Team Mercure Zwolle

Customer review rating 2.5/5

Stephan R. Business - Confirmed reviews ALL

The welcome was warm and professional. The hall, bar & restaurant are good looking. I occupied the room 101, a bit old fashioned but it smelled cigarette... Something that cannot exist anymore in 2026.

Dear Stephan, Thank you for taking the time to review your recent stay. We are pleased to hear that you found our welcome warm and professional during your business stay. Our team takes pride in creating a welcoming atmosphere, and we’re delighted this contributed positively to your experience. That said, we sincerely apologize that some elements of your accommodation did not meet your expectations. Our rooms are maintained to high cleanliness standards, and smoking is strictly prohibited throughout the hotel. This feedback will be shared with our housekeeping team for immediate follow-up. We’re also glad you appreciated our public areas, which are designed to offer comfort and style for both leisure and business travelers. We hope this aspect of your stay brought some enjoyment to your visit. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Team Mercure Zwolle

Customer review rating 5.0/5

Andrew H. Business - Confirmed reviews ALL

An excellent stay - the weather was terrible with deep snow but the staff were really helpful and obliging when I requested water and a bucket with a cloth to clear the snow and salt residue from the roads from my vehicle. Top marks.

Dear Andrew, Thank you for positively reviewing your visit. It’s wonderful to know you had a positive experience with our facilities and staff during your business trip. We’re glad our team could assist you effectively in the snowy conditions. On a positive note, your kind words about our colleagues’ helpfulness have been shared with them. We aim to maintain this standard in all aspects of your stay. We hope to welcome you back. Best wishes, Team Mercure Zwolle

Other web-users rate our hotel

  • 274 reviews 7.6/10 Location
  • 596 reviews 5.7/10 Room
  • 475 reviews 8.6/10 Service
  • 11 reviews 6.4/10 WiFi
  • 336 reviews 4.7/10 Comfort
  • 330 reviews 8.7/10 Breakfast
  • 201 reviews 7.2/10 Cleanliness
  • 143 reviews 4/10 Vibe

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