Mercure Hotel Zwolle 4 stars

Customer review rating (ALL Rating) 4.1/5 804 reviews

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Mercure Hotel Zwolle - Image 1
Mercure Hotel Zwolle - Image 2
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Hertsenbergweg 1, 8041 BA ZWOLLE, Netherlands

Description

Hotel extras

  • Quietly located on the edge of Zwolle, a short bike ride from the river

  • Two atmospheric terraces, where you can have lunch or drinks

  • The whole hotel is air-conditioned, including all 72 hotel rooms.

  • Great breakfast buffet

  • Private car park

Our accommodation(s)

Hotel location

Mercure Hotel Zwolle

Hertsenbergweg 1
8041 BA ZWOLLE
Netherlands

GPS:52.505995, 6.063487

Telephone
Fax +31 38 422 3069

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

RESTAURANT

At the restaurant you can enjoy either a quick lunch from the varied buffet or a light bite from the lunch menu. Coffee is also available. Our cosy restaurant also offers a full evening menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  804 reviews

TripAdvisor Rating  4.0/5  545 reviews

Great service

Customer review rating 4.5/5

Arjan Business - Confirmed reviews ALL

Although not the newest hotel anymore (could use some refurbishment) it was well organised, great service, friendly personnel and good continental breakfast buffet. Also well located, close to the IJssel river, for a run. Or walk into the city.

Good stay

Customer review rating 4.5/5

Chantal Business - Confirmed reviews ALL

Clean environment, good facilitations in bedroom like airdryer, teamaker. Very nice people to serve you and good food! 1 minor thing: they talk about television but that's only hanging there. There were only channels with commercials.

Dear Chantal, We would like to thank you for this review about your recent experience in our hotel. We are glad that you had a pleasant stay with us and that we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Please know that we have noted your comments regarding TV channels for future improvements. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Cristina Juley-Doevendans Hotel manager M: cr… T: +3…

Overall good stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Very friendly staff. Food in the restaurant is good. Room is smaller than expected, but clean.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our staff very friendly and our restaurant's offerings to your liking. Cleanliness is a top priority for us, and we are glad that you noticed the efforts of our housekeeping team to maintain immaculate rooms for our valued guests. Nonetheless, we regret to hear that the room did not meet your size expectations and apologize for any inconvenience caused. Moreover, we understand your concerns regarding the warm food options and the confusion with your booking. We continually strive to ensure all our guests' needs are met and are sorry that we fell short in these areas during your stay. Finally, we appreciate your recognition of the fast and warm response from our team, as we aim to provide exceptional service. Our staff takes great pride in their hospitality and it's rewarding to know that it contributed positively to your experience. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Cristina Juley-Doevendans Hotel manager M: cr… T: +3…

2 beds io 1 large and smell in room

Customer review rating 2.0/5

Jesse Business - Confirmed reviews ALL

The room was clean but I reserved 1 double bed and I got 2 single beds. There was also a very strong smell coming from the bathroom. I vented the room but the smell remained. Diner at the restaurant and the breakfast were very nice, with a lot of option.

Dear Jesse, Thank you for taking the time to share your feedback. We are delighted that you enjoyed the dining experience at our De Hanze restaurant and the extensive options available at our breakfast buffet, which is a testament to our commitment to providing a variety of high-quality dining options for our guests. Nonetheless, we apologize for the inconvenience you experienced with the room allocation and the unpleasant smell from the bathroom. Our guests' comfort is of utmost importance, and we regret that we did not meet your expectations in this regard. While our room amenities typically include a fresh and well-maintained environment, it appears that we fell short in delivering this standard to you. We also acknowledge that the bed configuration did not align with your reservation, and we understand the importance of meeting our guests' preferences. Finally, we appreciate your positive remarks on the culinary offerings at our hotel. We take pride in our buffet breakfast and are glad that it added to the enjoyment of your stay. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Cristina Juley-Doevendans Hotel manager M: cr… T: +3…

Classic and quiet hotel

TripAdvisor rating 4.0/5

R L Families - TripAdvisor review

Easily accessible from the motorway, this hotel is very quiet. The room is ok; the bathroom is small. The bed is very comfortable. The breakfast has a buffet with a large choice. The breakfast room is design and surrounded by fields. I don't give 5 stars because the parking is not free.

Dear Guest, Thanks for your review about our hotel. I am delighted to know that you had a comfortable stay and that we could help start your day off the right way with a tasty breakfast. Your comment regarding parking has been noted; we are always grateful for feedback from our guests as this assists us in highlighting areas for improvements in our services. We are hoping to welcome you back in the future. All the best. Cristina Juley-Doevendans Hotel manager M: cristina.juley@mercurezwolle.com T: +31 38 421 6031

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Other web-users rate our hotel

  • 308 reviews 7.6/10 Location
  • 658 reviews 6/10 Room
  • 520 reviews 8.7/10 Service
  • 9 reviews 6.4/10 WiFi
  • 391 reviews 4.4/10 Comfort
  • 363 reviews 8.5/10 Breakfast
  • 228 reviews 7.6/10 Cleanliness
  • 163 reviews 3.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.