Mercure Hotel Zwolle 4 stars

Customer review rating 4.3/5 3,618 reviews
Mercure Hotel Zwolle
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • In a quiet location on the edge of Zwolle. Just a few minutes by bike from the river

  • Two attractive terraces where you can enjoy a drink or savor a delicious lunch

  • The entire hotel, including all 72 rooms, is fitted with air conditioning

  • Excellent buffet breakfast

  • Private car park

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Golf
  • Tennis
  • Bicycles rental
Business services
  • 22 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Zwolle

Hertsenbergweg 1
8041 BA
zwolle
netherlands

Tel: +31384216031

Fax: (+31)38/4223069

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AMSTERDAM SCHIPHOL At 110km / 68.75 miles

  • By plane

    ENSCHEDE TWENTHE ENSCHEDE At 70km / 43.75 miles

  • By plane

    GRONINGEN EELDE At 90km / 56.25 miles

  • By train

    CENTRAAL STATION ZWOLLE At 2.8km / 1.74 miles

GPS :52.505995, 6.063487

Our accommodations

Whether you opt for the Standard room or the spacious Privilege room, we do everything possible to ensure you have a pleasant stay! All rooms are equipped with air conditioning and Movies On Demand. Wi-Fi and ADSL are also available.

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with a double bed and a sofa

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

At the restaurant you can enjoy either a quick lunch from the varied buffet or a light bite from the lunch menu. Coffee is also available. Our cosy restaurant also offers a full evening menu.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PROEFLOKAAL BARTJENS

Photo non contractuelle / Strictly non binding

We would love to welcome you to our cosy bar, where you can enjoy an early morning coffee, a tasty lunch or a delicious glass of flavours from the cellar' during the evening.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 340

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Hotel Zwolle

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,618 reviews

tripadvisor

TripAdvisor Rating 4.0/5

498 reviews

Excellent hotel, nicely situated and clean and warm.

Customer review rating 4.3/5

Neil F. Y. E. Couples - 11/02/2020 Confirmed reviews ALL

Stayed here for 2 nights. Hotel is friendly, staff are very helpful. Getting to town was a pleasant walk.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

Very Comfortable

TripAdvisor rating 4.0/5

picme2020 Couples - 03/01/2020 TripAdvisor review

The staff were friendly and helpful. The room was smaller than the Accor hotels in Australia but very cosy and comfortable. The bed was Good, the bathroom was excellent with great water pressure and very hot. We didn’t eat in the restaurant because it was booked out at the time we wanted to eat(we had booked a movie before arriving at the hotel). Was a bit out of town, about 3km. Would love to stay here again.

Dear picme2020, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

A comfortable stay

Customer review rating 4.3/5

Paul C. Couples - 02/01/2020 Confirmed reviews ALL

Staff were welcoming and friendly. Room was small but very cosy. Was more than big enough for our needs. Bathroom was good with plenty of hot water. Very good shower head. We didn’t eat at the restaurant because it was booked out at the time we needed to eat. A bit of a walk to the city, but is manageable. Overall would definitely recommend a stay here if in Zwolle.

Dear Paul C., We very much appreciate your comments regarding your stay at the Mercure Hotel Zwolle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaayo Kuitert General Manager

Nice summer hotel, but not for winter stay

TripAdvisor rating 4.0/5

pernillatenbrundel Couples - 02/01/2020 TripAdvisor review

We have stayed in this hotel many times and are most of the times very happy, especially with the very nice staff in the restaurant and bar. Always a good breakfast with fresh orange juice. However, this time we got a room that was ice cold and when trying to get the heating on, the thermostat made a terrible noise and was not possible to turn off even after having turned off the heating (just a little bit less noisy). The beds are not made for two people if you don't have the same weight because you will fall down on the heavier person. For the second night we got another room where the heating worked, but still very, very cold bathrooms! Another strange thing is that you don't get body lotion any longer and when I asked the cleaning lady for it she said they didn't have it, but when my husband asked he got it. Would be nice if it could be in the room from the beginning. I am a Platinum member and have stayed at this hotel for about 7 years, twice a year, but next time we will probably try something else.

Dear Pernilattenbrundel, Thank you for taking the time to tell us about your experience at the Mercure Hotel Zwolle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaayo Kuitert General Manager

A great hotel in the best city!

Customer review rating 4.3/5

Daniel P. Families - 22/12/2019 Confirmed reviews ALL

Zwolle is a beautiful city and the hotel makes it better! A member of your staff, Rita was very helpful in giving us tips on places to visit and where to park. We loved the staff, the hotel, breakfast and everything in between!

Dear Daniel P., We very much appreciate your comments regarding your stay at the Mercure Hotel Zwolle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaayo Kuitert General Manager

Perfect stay

Customer review rating 4.3/5

Tom Business - 18/12/2019 Confirmed reviews ALL

Perfect stay for one night

Dear Tom D., We very much appreciate your comments regarding your stay at the Mercure Hotel Zwolle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaayo Kuitert General Manager
Customer review rating 4.3/5

Klaas Business - 15/12/2019 Confirmed reviews ALL

correct netjes en schone kamer

Beste gast, Bedankt voor uw mooie beoordeling over ons hotel! We zijn blij dat u hebt genoten van uw verblijf en we hopen u heel snel weer te zien. Met vriendelijke groet, Gaayo Kuitert General Manager

Good experience, but key card fails too much

Customer review rating 4.3/5

Felipe Business - 09/12/2019 Confirmed reviews ALL

It was overall great! Bed was excellent, room good as well, and food very good. My only issue is with the key cards that seem to stop working regardless if I put them close to mobiles, credit cards, or not...

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

Excellent experience at Mercure Zwolle

Customer review rating 4.3/5

Harald Business - 28/11/2019 Confirmed reviews ALL

The hotel was 10 minutes from the office and even though is was located close to the highway, it was nice and quiet at night. The hotel looked nice and tidy, had a cosy bar and friendly staff all over the hotel. The dinner tasted very well and breakfast was good. Free parking for hotel guests. To be recommended.

Dear Harald M., We very much appreciate your comments regarding your stay at the Mercure Hotel Zwolle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaayo Kuitert General Manager

Very good

Customer review rating 4.3/5

R. K. Families - 27/11/2019 Confirmed reviews ALL

Very good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

excellent stay for one night

Customer review rating 4.3/5

Jim K. Families - 26/11/2019 Confirmed reviews ALL

Nice and quite hotel; good beds and great breakfast

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

Good value - friendly service

Customer review rating 4.3/5

Anonymous Business - 23/10/2019 Confirmed reviews ALL

Convenient location, good value price for room and friendly service

Dear Boo T., We very much appreciate your comments regarding your stay at the Mercure Hotel Zwolle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaayo Kuitert General Manager

Amazing

Customer review rating 4.3/5

Julia H. Friends - 22/10/2019 Confirmed reviews ALL

It was a very quit hotel with a very good breakfast and a very friendly staff member.

Dear Julia H., We very much appreciate your comments regarding your stay at the Mercure Hotel Zwolle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaayo Kuitert General Manager

Zwolle

TripAdvisor rating 4.0/5

doreene722 Couples - 13/10/2019 TripAdvisor review

The room was comfortable and clean. Check in welcome was very good. Staff very friendly. Food good. Also within walking distance good eating places. Breakfast was help yourself buffet with hot and cold food. Lots of choice.

Dear Doreene722, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaayo Kuitert General Manager

mercure experience

TripAdvisor rating 4.0/5

wendybK4587RI Family - 04/10/2019 TripAdvisor review

Really good Hotel.Staff were excellent and a special thank you to the lady in charge of getting breakfast.We have used this Hotel for four years now and have always found it to be of good standard and friendly and helpful Staff.

Dear wendybK4587RI, We very much appreciate your comments regarding your stay at the Mercure Hotel Zwolle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaayo Kuitert General Manager

Zwolle visit

TripAdvisor rating 4.0/5

pnganwani Business - 04/10/2019 TripAdvisor review

My favourite hotel whenever in Zwolle, been coming here since the last 10 years. A short taxi ride from the train station. Nice & tranquil location. Was very glad to have been upgraded. Thank you Mercure.

Dear pnganwani, We very much appreciate your comments regarding your stay at the Mercure Hotel Zwolle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaayo Kuitert General Manager

The staff were excellent

Customer review rating 4.3/5

Michael V. B. Families - 30/09/2019 Confirmed reviews ALL

(Sorry for English) Our stay was fantastic. The room was nice and the breakfast was very good. Plus, every staff member we interacted with was kind, polite, helpful and friendly.

Dear Michael Van B., We very much appreciate your comments regarding your stay at the Mercure Hotel Zwolle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaayo Kuitert General Manager

room to cold

Customer review rating 4.3/5

Jan H. Business - 24/09/2019 Confirmed reviews ALL

hi we have been using the hotel for many years. even before it was called mercure we know the hotel well. however, we have never tried to freeze so much in a hotel. we contacted staff at start at 2.30 pm and said room was cold. they set hed on 5. we bid on 5 when we came on the room. we contacted staff again at 16.oo. they say it is a big hotel it takes a long time for the hot water to come to the room. It is okay to first put the heat on the room at a certain date of the year. but tell the truth to your customers. had said we first put heat on the 1/10 yes then i could not have to complain 3 times over the heat. by 23:00 in the evening there was still no heat. we are 49 years old and never freeze normally so rooms were very cold.

Bad experience with the voucher.

Customer review rating 4.3/5

Nicolas Couples - 11/09/2019 Confirmed reviews ALL

First of all I had to ask for the voucher (club Accor gold) at the check-in because he was not ready. Then, I couldn't get a bottle of water with the voucher. In any Accor hotel in the world, I always got a bottle of water ... but not at Mercure Zwolle? I was very disappointed.

Solid

Customer review rating 4.3/5

H. Couples - 17/08/2019 Confirmed reviews ALL

As expected. Room was clean, a bit tight. Hotel was visibly older, so was the room. Renovated but limited quality. Breakfast was ok, though basic for the price - esp when you already stay overnight.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gaayo Kuitert General Manager
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