Dear Rodrigo, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the breakfast and that our team, especially during check-in, made a positive impression. We are very sorry about the condition and cleanliness of your room, particularly the mouldy smell in the bathroom and the dust. We are especially concerned to hear about your daughter’s asthma attack and understand how worrying this must have been. We take your comments seriously and will make sure the room and bathroom are carefully checked. We also appreciate your feedback regarding the dated rooms, room size and Wi-Fi. These are valuable points for us to take into consideration. Our sincere apologies that your stay did not meet your expectations, and we hope to have the opportunity to provide you with a better experience in the future. Best regards, Team Mercure Zwolle

Dear Peter, Thank you for positively reviewing your visit. We are delighted that your stay was so enjoyable. Our team is thrilled that the warm welcome and the dining experience stood out for you. We would be delighted to welcome you back on another occasion. All the best, Team Mercure Zwolle

Dear Menno, We thank you for taking the time to provide us with your feedback. We are grateful for your kind feedback about the welcome you received at our front desk and the helpfulness of our team. It is wonderful to know that our team members made check-in pleasant for you with friendly service and a personable approach. However, we are sorry that the general state of the building fell short of your expectations. Our hotel was built some time ago and while we strive to maintain a clean and comfortable environment, certain elements reflect its past ;-) Nonetheless, it is pleasing that the cleanliness and upkeep of your room met your needs. Your acknowledgment of the warm communication at reception, especially from our front office colleague, is very much appreciated and will be shared with our team. We look forward to seeing you again in the future. Best regards, Team Mercure Zwolle

Dear R., We really appreciate your feedback. That said, we regret any confusion regarding additional charges. Our bike rental terms are normally displayed at reception, and we’ll reinforce this information to ensure clarity. It is wonderful to know that your experience with both comfort and cleanliness met your expectations during your single trip. We look forward to the pleasure of welcoming you back. Best regards, Team Mercure Zwolle

Dear Pavel, Thank you for taking the time to share your thoughts with us. We appreciate your recognition of our night team member who swiftly assisted with your room relocation. That said, we sincerely regret the shortcomings you experienced with your initial accommodation. Our housekeeping protocols require rigorous cleanliness checks, and we will reinforce these standards to prevent recurrence. We understand the inconvenience caused by relocating your family unexpectedly and apologize for the disruption to your rest. We hope to be able to welcome you back in the future. Kind regards, Team Mercure Zwolle

Dear Guest, Thank you for taking the time to write this review. We are delighted to hear you found our team welcoming and enjoyed the variety offered at breakfast. Your kind words about the comfort of your accommodation are equally appreciated. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We acknowledge the oversight in preparing your sleeping arrangements and regret the limited dining choices available during your visit. Please note that our kitchen is closed on Sundays, which limited our ability to provide the full range of services. We will review our Sunday service protocols to ensure clearer communication. Nonetheless, we are pleased our location proved convenient for your travels. The combination of highway access and tranquil surroundings remains a priority for guests seeking both connectivity and relaxation. We hope that we have the opportunity to see you again soon. Kind regards, Team Mercure Zwolle

Dear Guest, Thank you for taking the time to send us your rating. We apologize for the shortcomings in room comfort and check-in efficiency you experienced. Your feedback helps us refine our services, particularly regarding accommodation standards and staffing coordination. We remain committed to providing clear communication about amenities and sustainable practices. We hope to be able to welcome you for an improved experience in the future. Best wishes, Team Mercure Zwolle

Dear Judith, We appreciate your thoughtful review. We are delighted to hear you enjoyed your stay at Mercure Hotel Zwolle. Our team takes pride in providing comfortable accommodations for all guests, and we’re thrilled you found our pet-friendly amenities convenient for your family trip. It’s also wonderful to know our breakfast team member made your mornings so welcoming with their attentive service. The entire team looks forward to welcoming you back in the future. Best wishes, Team Mercure Zwolle

Dear Marten, We appreciate your candid feedback; thank you. Positive feedback about our reception colleagues always motivates us to maintain high service standards. Regarding the parking experience, we acknowledge your concerns and confirm all applicable fees are listed in our booking policies. Should any questions arise during future reservations, our team is readily available to assist. It’s rewarding to know your stay overall met expectations, and we appreciate your loyalty as an ALL member. We do hope to welcome you back for an improved experience. Best wishes, Team Mercure Zwolle

Dear Remedios, Thank you for taking the time to share your feedback. We’re delighted you appreciated our peaceful surroundings and found your room well-maintained. Our team takes pride in maintaining high standards, and we’re thrilled you enjoyed the quality of your meals. That said, we regret any disturbances affected your comfort. While our rooms feature double-glazed windows, we offer earplugs at reception for light sleepers. Regarding connectivity, we’re exploring solutions to enhance this service. Nonetheless, we’re glad our location’s balance of tranquility and accessibility worked well for your family stay. The electric bikes remain a popular way to explore Zwolle’s charming center, and we hope you managed to try them during your visit. Best regards, Team Mercure Zwolle

Dear Chris, Thank you for choosing our hotel and for sharing your review. We are glad your stay was comfortable and that our location suited your business needs. Our team takes pride in ensuring a seamless experience from arrival to departure. It’s wonderful to hear you enjoyed our bar and restaurant, we aim to create a welcoming space for all guests. We would love to have you return in the future. Kindest regards, Team Mercure Zwolle

Dear Colin, Thank you for this high rating. We are delighted you chose our hotel for your getaway and left with such positive impressions. It’s wonderful to hear our serene surroundings contributed to your relaxing stay. Our team takes pride in crafting memorable dining experiences, and we’re thrilled you appreciated both the cuisine and our restaurant team’s attentive service. Your recognition of their efforts means a great deal to us. The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes, Team Mercure Zwolle

Dear Thinus, Thank you for this high rating. We’re thrilled you had a pleasant stay with your family. Your feedback about the sofa bed comfort has been noted. While our Privilege rooms include 140x200 cm sofa beds, we’ll continue reviewing this aspect. We trust our location near the A28 offered convenient access to Zwolle’s charming city center during your visit. We all look forward to the pleasure of seeing you again in the future. Kind regards, Team Mercure Zwolle

Dear Rowan, Thank you very much for your feedback. We’ve shared your concerns about service clarity and technical issues with our teams. Our reception is always ready to assist during your stay. We hope our convenient location supported your business travel. We hope to have the opportunity to welcome you back for an even better stay. Kind regards, Team Mercure Zwolle

Dear Job, Thank you for sharing your opinion with us. We sincerely apologize that your experience fell short of expectations during your business stay. Our team takes note of your comments about the room layout and amenities, particularly regarding the bathroom configuration and charging facilities. While our standard rooms offer essential comforts with air conditioning and WiFi, we understand the importance of convenient power access and will review this aspect. Regarding parking, we maintain transparent pricing for our secured outdoor facility at €5.00 daily to accommodate guests arriving by car. We also acknowledge your feedback about our loyalty program benefits and will share this with our membership team for consideration. We hope you will come and stay with us again. Best wishes, Team Mercure Zwolle

Dear Ronald, We appreciate you letting us know about your recent visit. It’s wonderful to know you continue choosing us for your business stays. We’re particularly touched that our hotel feels like a second home to you. Our team takes pride in maintaining this welcoming atmosphere, especially for our regular guests. The floor manager you mentioned will be delighted to hear your kind words about her service. Your ongoing participation in our loyalty program and willingness to recommend it truly means a lot. We’re glad the app booking process remains quick and convenient for your repeated visits. It would be a pleasure to see you again on a future occasion. Kind regards, Team Mercure Zwolle

Dear Jiska, Thank you for taking the time to share your feedback. It’s encouraging to know you found value in our pricing approach. That said, we regret the facilities and services didn’t fully align with your expectations during this visit. Feedback about accommodation details and meal quality helps us prioritize maintenance and service enhancements moving forward. We do look forward to seeing you in the future for a better experience. Kindest regards, Team Mercure Zwolle

Dear Benjamin, Thank you for sharing your opinion with us. We’re pleased to know our dining options met your expectations during both evening and morning meals. Our team takes pride in crafting varied menus that cater to diverse tastes. However, we sincerely apologize that your experience fell short in some areas. While our rooms are designed with comfort in mind, we acknowledge your feedback about the room environment and will review this aspect carefully. Finally, we’re glad you found your accommodation comfortable overall. Our team remains committed to maintaining high standards across all guest spaces. We hope you will consider staying with us again in the future. Best regards, Team Mercure Zwolle

Dear Rikke S., Many thanks for your valuable feedback. We’re glad you enjoyed our hotel’s look and service. We’ve addressed the missing minibar and technical issues with our team to improve room checks. Minibars are available in our upgraded Privilege rooms. Thank you again; we hope to have the opportunity to welcome you back. Kind regards, Team Mercure Zwolle