Mercure Hotel Zwolle 4 stars

Customer review rating (ALL Rating) 4.1/5 853 reviews

Best price
guarantee
Mercure Hotel Zwolle - Image 1
Mercure Hotel Zwolle - Image 2
Mercure Hotel Zwolle - Image 3
Mercure Hotel Zwolle - Image 4
Hertsenbergweg 1, 8041 BA ZWOLLE, Netherlands

Description

Hotel extras

  • Quietly located on the edge of Zwolle, a short bike ride from the river

  • Two atmospheric terraces, where you can have lunch or drinks

  • The whole hotel is air-conditioned, including all 72 hotel rooms.

  • Great breakfast buffet

  • Private car park

Our accommodation(s)

Hotel location

Mercure Hotel Zwolle

Hertsenbergweg 1
8041 BA ZWOLLE
Netherlands

GPS:52.505995, 6.063487

Telephone
Fax +31 38 422 3069

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

RESTAURANT

At the restaurant you can enjoy either a quick lunch from the varied buffet or a light bite from the lunch menu. Coffee is also available. Our cosy restaurant also offers a full evening menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  853 reviews

Customer review rating 4.0/5

Elmer L. Couples - Confirmed reviews ALL

Super

Beste Elmer, Bedankt dat u de tijd heeft genomen om een recensie achter te laten. Uw waardering voor de kamer en onze service motiveert ons enorm. Graag verwelkomen we u in de toekomst opnieuw. Met vriendelijke groet, Team Mercure Zwolle

Customer review rating 4.5/5

Ifeanyi O. Business - Confirmed reviews ALL

Comfortable stay. Extremely helpful staff. Although, I did find the room a tab bit too cold...

Dear Ifeanyi, Thank you for this high rating. We are delighted you enjoyed your time at Mercure Hotel Zwolle. Our team takes pride in providing attentive service, and we’re glad this contributed to your positive check-in and check-out experiences. The breakfast team will also be happy to know their efforts made your mornings smoother. That said, we regret any discomfort with your room’s climate. Our rooms feature individual temperature controls, and we’re always available to assist with adjustments during your stay. The entire team look forward to welcoming you back for a future visit. Kind regards, Team Mercure Zwolle

Customer review rating 3.0/5

Daniel M. Business - Confirmed reviews ALL

All was handled well, friendly and supportive staff. However the temperature in the room was very low when I checked in. Turning on the central heating helped a bit but since there was no radiator in the room it didn't fully solve it. The temperatures outside were not extremely low , approx 1-3 degree Celsius.

Dear Daniel. We thank you for taking the time to provide us with your feedback. We’re glad our team’s friendly service stood out during your business trip. We regret the room temperature issues affected your stay and will address these with our teams to improve. Your feedback is appreciated. We hope to welcome you for an improved experience in the future. Best regards, Team Mercure Zwolle

Customer review rating 5.0/5

Jean-bernard G. Business - Confirmed reviews ALL

Staff always at your service and smiling Hotel clean and good breakfast

Dear Jean-Bernard, Thank you very much for sharing your detailed and very positive review and for awarding us perfect scores across all categories. We are delighted to read that you had such a pleasant stay and that our service, room comfort, breakfast, dinner and sustainability initiatives met your expectations. We truly appreciate your loyalty as an ALL Platinum member and are very pleased that you felt well recognised during your stay. Your recommendation means a great deal to our entire team. We would also like to provide a short clarification regarding the welcome drink. As your reservation was made directly with the hotel, the welcome drink voucher was unfortunately not automatically added to your ALL app. We have now adjusted this, so you will find a welcome drink voucher in your app from now on, which you can enjoy during a future stay. Thank you once again for your trust, and we look forward to welcoming you back soon. Kind regards, Team Mercure Zwolle

Customer review rating 2.0/5

Michael K. Business - Confirmed reviews ALL

dont plan to come back. unpleasant stay - room was cold, no heating in the bathroom, bathroom was smelling of mold.

Dear Michael, Thank you for taking the time to share your experience with us. We are sorry to read that your stay did not fully meet your expectations. A cold room, the absence of a heating source in the bathroom, and an unpleasant smell in the bathroom are certainly not the experience we want to offer our guests. Our technical service will check this room to resolve these issues and prevent them from happening again. We work with Skip the Clean. Through the QR code available in the room, guests can indicate at any time whether they would like their room to be cleaned. We regret that this was not clear to you; this should have been communicated more clearly, and we take responsibility for that. Additionally, we are sorry to hear that the service at reception and the handling of the invoice did not meet your expectations. This feedback will also be used to further improve our service and communication. Thank you again for your feedback. It helps us to continuously improve our services. Best regards, Team Mercure Zwolle

Other web-users rate our hotel

  • 274 reviews 7.6/10 Location
  • 600 reviews 5.7/10 Room
  • 478 reviews 8.7/10 Service
  • 14 reviews 6.1/10 WiFi
  • 338 reviews 4.8/10 Comfort
  • 331 reviews 8.7/10 Breakfast
  • 203 reviews 7.1/10 Cleanliness
  • 144 reviews 4.2/10 Vibe

Powered by Trustyou

Our other establishments nearby