ibis Styles Bordeaux Aeroport

We had a late night flight into Bordeaux and this hotel was ideally located. Rooms where comfortable enough. I have to say that the customer service however was exceptional when we were on our return leg of our journey. The hotel were incredibly accommodating in holding our bags for a few hour when there were no facilities available at the airport and to add to the top class service we arrived at the hotel covered in sick as my son had vomited in the car and they kindly provided products for us to clean the hire car before retuning. Thank you so much again.

2 bedrooms that were booked 3 months in advance: the air conditioning was not working nor the elevator. But worse....our room had only a window that was fronting the patio and not the exterior....In consequence, no air...In addition the rooms need a complete refurnish, as the hotel is falling apart ! Finally, my neighbour was smoking and I could smell it in the room. In consequence, I went to sleep in my car !! The only positive thing was the breakfast. My previous stay with Ibis Style in Cavaillon was perfect but this one was a catastrophy !

Took our taxi a while to locate the entrance as the whole area is one big buidling site due to the extension of the tram network from the city. Easy and friendly check in. Transfer booked for 7:30 next morning, good to see the transfer bus is electric, well done. Room ok, we had number 14, which had 2 rooms, my daughter and granddaughter had the bedroom with the shower, whilst I got the sofa bed and the toilet. Nice aircon, especially as 40 outside, room needs a bit of a touch up, wall behind curtain. The door in the corridor also needs work as the handle came off, later we noticed the door was "wedged" open, obviously been reported. Room was comfortable, beds were ok (would not have liked to sleep here for more than one night, but adequate comfort), great to have 2 TV's, means I can watch adult content. We ate in the restuarant, , 2 set menus, 22€ plus ½ bottle of Sauvignon Blanc, 12€. Starters, I had tartine, was really nice and daughter had prawns and avocado, my main was plat de jour, which was duck, daughter had the fish, both excellent, 56€, £48.13. Good portion size, well coked and friendly staff. Breakfast was adequate (included in room). Transfer was 10 minutes, much appreciated.

We were a victim of easyJet deciding at the very last minute to cancel our flight home so booked this very quickly via Booking.com. The hotel is very basic but was more than adequate for what we needed (a place to rest and sleep for the day before early rearranged flight the next day), and I think certainly better than some of the other airport offerings in the vicinity. Pros: - Early check in was good - from 12:00 meant we could rest in the afternoon and not have to wait around for a later afternoon check in - Check in and payment was a breeze - Free WiFi, and included breakfast and shuttle service to airport (albeit we had to leave before both of these - start at 5 and 7 respectively if I remember) - Comfy, large bed - Can see planes taking off from the window on certain sides of the building - good for kids - Free parking when we had our hire car - Really close to airport (we walked back after dropping off car) Cons - Room was hot - and the fan/AC arrangement just made a lot of noise rather than actually doing anything - Some mould on bathroom ceiling (picture) - Only two plug points in the room itself - The receptionist at check in wrote our name in a book to book a taxi for the next morning, but on coming back later to change the time the receptionist had no record of this… (in retrospect an Uber would’ve been easier and cheaper) The restaurant was closed while we were there - had hoped to try Au Bureau Merignac (walking distance) but was fully booked. Plenty of Uber Eats options (admittedly mainly burgers…). Ended up going to BChef which was OK (also walkable - though the locale feels safe it’s typical airport vicinity bleakness, and lots of roadworks at the moment due to the tram extension).

Great job for its price range. Clean, maintained well, helpful desk team, good food, and close to the airport. Outshines other hotels I have stayed in this price range. Room was updated and comfortable.