Hotel Mercure Bordeaux Aeroport 4 estrelas

We arrived at around 2:30am due to a late/ delayed flight. We had booked a airport hotel as we were meant to land around 1am. When we go to the hotel, we tried to call the number to get inside but no one was answering. We had to bang on the windows around the hotel and their office as well. Only after about 15-20 mins, someone finally came out. At 2:30am, we just wanted to get into bed. So I'm not sure if the lady at the counter fell asleep... The condition of the room was okay. The bed was comfortable but the shower was old and barely any water dropped from the shower head. The temperature control was confusing and we woke up feeling SO dehydrated. There was only one water bottle in the fridge between us two, was a bit stingy of them. Also the number of our room literally fell off the wall... I think it's time for some repairs & maintenance...

I stayed here because it said free airport shuttle and pool. Airport shuttle only starts running at 5 30am pretty bad for a airport and they don't state that in the add. I had to literally get 10 keys made they told me "we change our keys in October so sometimes they get messed up". I tried to have dinner half hour no one came so left. Pool had a cleaner in it with a long hose I had to constantly move and wasn't heated. Mildew in shower. Toilet roll literally was held together with exposed screws and kept falling off. Most expensive hotel in the area has the possibility of being nice but clearly very poorly mismanaged. I would have stayed downtown about night and just taken a cab to the airport if I knew how crappy it would be. Checking out the man was confused and took 15 minutes. Not ok for check out when going to an airport. Save ur money skip this hotel.

Our flight was due at 11:30pm and we were told a shuttle bus would be available until midnight. The flight was delayed so I phoned the hotel to see if the bus was still available or if a taxi could be arranged. No answer from the call, just a reaping message like a radio jingle in french. We managed to get a taxi which cost €20 for a two minute ride! Not happy! On arrival we were greeted well and given our key. The room was comfortable enough but the fridge only contained 1 bottle of water and nothing else! No proper cups and saucers, just small paper ones. We expected a bit more than one bottle of water and paper cups. The breakfast was very good though. I suppose this is a "first impressions count" scenario and we weren't impressed. The poor facilities and the very expensive taxi didn't help.

We spent a night at the end of our holiday and we’re pleasantly surprised from entering the spacious lobby. The decor was pleasant included a water wall and living wall features, and we were surprised to see an outdoor pool and seating area. We were greeted by friendly staff and our room 314 looked recently refurbished with a Japanese theme. The air con was welcome and the bed comfortable and bathroom had a good shower, no bath. Facilities were good, including a kettle and coffee pod machine. Dinner was good although the menu was limited. We were offered an outside table or inside. The table linen was good. Breakfast was good and the wide selection was delicious. The shuttle was efficient and comfortable. All staff were friendly. We recommend this airport hotel highly. Thankyou for a comfortable stay.

Very nice hotel with pleasant pool + garden environment. Friendly staff and very handy shuttle service. It was very warm when we visited Bordeaux; so, relaxing at the pool on comfortable chairs was a real treat. The room was quite large although I did not appreciate getting one on the 1st floor (overlooking a gravel roof) when clearly there was lots of space available. Also, I guess because it was Sunday and because the hotel was not full, they offered only ‘room-service’ food options, both for lunch and for dinner, which really wasn’t too good. (Note: it seems to have had nothing to do with the COVID scenario because two days later (when my sister stayed there), a full menu was offered.