Sofitel Saigon Plaza 5 yıldız
Avis müşterileri puanı (ALL Puanlama) 4.6/5 609 görüş
Sofitel Saigon Plaza
17 Le Duan, District 1, Ho Chi Minh City, Vietnam
700000 HO CHI MINH
Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:
Mezz is an interactive buffet restaurant which provides guests a new culinary discovery with international dishes and Asian specialties, along with imported products from France. All guests are served with freshly cooked dishes a-la-minute.
Refinement can be found at LE 17 Bistro where our French Chef serves you creative and authentic Provence cuisine in a cosy and relaxed atmosphere. Private functions can be arranged on request.
Our modern rooms offer stunning views of the city. Facilities include free Internet access, IDD telephone, safe box, minibar, free coffee/tea making facilities, prime international TV channels and a hairdryer in the bathroom.
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FIRST in Hospitality...FIRST & FAVOURITE
Tripadvisor puanı 5.0/5
tappz Aileler - TripAdvisor onaylı yorum
Our recent stay of 11 nights during September wasn't the first and won't be the last. We've been fortunate to stay at many 5-star properties covering many worldwide destinations and following many years of travel we have settled on Sofitel Saigon as our no.1 favourite property. Our rating is based on numerous factors, however, the stand-out point for us is the outstanding level of hospitality. Staff - in all areas of the hotel including concierge, door-staff, reception, club-lounge, cleaning and both restaurants, all exude absolute enthusiasm to please and attend to their guests needs. This enthusiasm is combined with absolute professionalism, efficiency and a gentle kindness with 5-star class. In addition to the outstanding hospitality, the modern, comfortable, clean and spacious rooms made our stay home away from home and without fail, our room was an absolute pleasure to lounge in following a busy day out. On some days we had surprises waiting for us in our room - complimentary beverage(s) and/or delectable sweet treats - thank you. We cannot speak highly enough of Mr Can, Ms Anna Uyen, Ms Linh, Ms Ngoc and Ms Xuan Mai in the club lounge. Your kindness, care and attention to detail was so appreciated and made all the difference to our amazing stay. You are all wonderful and we miss you all! Additionally we cannot forget the 2nd floor breakfast staff - always so willing to help and make brekky a time to look forward to each morning. Thank you Tri Dung, Trang Doan, Trang Nguyen, Thuy and Phuong. Whilst location, rooms and meals follow closely behind the level of hospitality, the staff at this property are undoubtedly our highlight with each stay and are a clear reflection of management - thank you to the General Mgr. Mr Mario Mendis and the Mgr. of Food and Restaurants. Your staff are a credit to you both and certainly make our stays both memorable and special. Additionally, a special thank you to Front Office Mgr. Mr Y Moi Eban - it was our privilege to enjoy a daily chat and be on the receiving end of your attention in assisting us in any way possible. Thank you all! to the family at Sofitel Saigon ... we are struggling to find a property for our next venture that would even come close to matching our favourite!
Returned to Sofitel
Tripadvisor puanı 4.0/5
pngocduong1 Aileler - TripAdvisor onaylı yorum
We previously stayed here several years ago and had great experience so we returned this time with our family again. The rooms were the same as our last experience, it was nice and clean, the only thing missing were the room slippers. We also chose to come back as the Breakfast was amazing. The only difference this time is less tropical fruit selection as seasonal fruits and the beef pho didn't have the rare sliced meat, instead was different cut of cooked beef. The pastries were amazing. We were a bit confused as weren't asked if we wanted coffee or had to get our own as last time, the servers always asked what we wanted to drink. We also worked out at the gym and it was pleasant and nice. The only thing I didn't like was other people working out putting their used plastic water bottle to Refill water at the water machine. That was very unhygienic. Should be a sign there so they dont refill the bottle they drank from. He could be sick and He should have used the paper cup instead. We have to be careful during these times.
Very accommodating Hotel
Tripadvisor puanı 5.0/5
RandolphG36 Couples - TripAdvisor onaylı yorum
I'll start with that it's a very beautiful hotel. Our issue was that the pool was closed which we were very looking forward too. As I understand it was a routine failure that just happened while we were there. I always say don't judge a company when things are good, judge them when something goes wrong. Here the Sofitel passed with flying colors. Y Moi Eban the Front Office manager was extremely understanding and went out of his way to make us whole. I really appreciate what he had done for us. Many thanks and the next time I'm in HCMC I will stay here.
We have differing views of ‘Luxury’
Tripadvisor puanı 2.0/5
hoxha32 İş - TripAdvisor onaylı yorum
I was in a ‘luxury’ room and the first thing I noticed was that it was very spacious. Almost too spacious. Almost as if a number of items are missing from the room. First was the lack of a luggage rack - there clearly was one here before as I can see the marks on the wall. So the only place to open the luggage was on the bed. Unhygienic and very frustrating to have to haul the luggage onto the bed repeatedly. But at least you only need to unpack once? Nope, there are no drawers to put your clothes. Then a bed side table seemed to be missing. There was one on the left side nothing on the right. To make it less suspicious they’ve moved the bed over, I can still seen the indents I the carpet and the bed is no longer centred with the picture on the wall. Not an issue - there is still a bed- until you realize that they’ve moved everything so far over that the plugs are now too far to be of any use. So I had to move the entire bed back myself. Then you’ll notice the armchair and table promised on the website are missing. Okay, I guess ‘luxury’ means lying on the bed most of the time. At night you discover that lamps are missing! It is so dark in the room since the few lamps are covered with an awful purple shade that can’t be removed. I literally can not see in the closet it is so dark (oh, the website promises a ‘walk-in closet’. There is no such thing). I had in iron my clothes in the bathroom as it is the only place with decent lighting. Fortunately it is spacious. The furniture that is present is mostly old and dated (and very purple). Disappointing given the cost and what I’d expect from a Sofitel hotel.
Dear hoxha32, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for choosing us as your accommodation during your recent visit to Ho Chi Minh City and for your valuable feedback. Our sincere apologies that you left the hotel feeling so dissatisfied, as this is not our intent. We take pride in the level of service and accommodations that we provide for all of our guests, and we clearly missed the mark with you. We know that does not change your experience but we hope you can feel confident that we heard your concerns and are correcting the issues you pointed out. We hope to have the privilege of welcoming you back so we may regain your faith in our property and show you the gracious hospitality we are known for around the world. Sincerely, Huyen Dang Quality Control Manager
Tripadvisor puanı 3.0/5
X8637ZGpeterb Couples - TripAdvisor onaylı yorum
we spend two nights there , the location ,was great , on check in we tried to get late check out as our flight to Sydney was at 9 pm , we could only get 2 pm , later asked again got until 3 pm , wasn't impressed as i had to try few times . the rooms are ok , the pillows and beds are chocking , after spending 2 weeks all over Vietnam and going through two other hotels ,, the beds are old cant sleep bad back and neck , for a 5 star hotel , no way , the staff are nice the best thing in this hotel, is the concierge they helped us a lot next to the entry , i would thank them , the rest i would not bother , find a better hotel for the price , and also they closed the pool on our last day for a function , so no customers could use the pool , so did i pay my money when i cant swim , not good enough , stay away .
Dear peter bobb, Bonjour and greetings from Sofitel Saigon Plaza. First of all, we would like to thank you for your valuable time spent sharing with us your feedback. With regret, we have taken note of your experience during your recent stay with us. Please accept our sincerest apologies for the inconveniences experienced and for the service provided which did not fulfill your expectations. Kindly rest assured that your valuable comments were brought up to the related management team to improve our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Huyen Dang Quality Control Manager
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