Hotel St Moritz Queenstown - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,994 reviews

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Hotel St Moritz Queenstown - MGallery Collection - Image 4
10-18 Brunswick Street, PO Box 1116, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Beautiful views of Lake Wakatipu and surrounding mountains

  • An award-winning bar and restaurant with superb alpine views

  • A hot tub garden, and gymnasium on site

  • Meeting and events space boasting panoramic alpine views

Our accommodation(s)

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Hotel location

Hotel St Moritz Queenstown - MGallery Collection

10-18 Brunswick Street, PO Box 1116
9300 QUEENSTOWN
New Zealand

GPS:-45.033963, 168.654742

Telephone
Fax +64 3 442 4667

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LOMBARDI RESTAURANT

Attracting locals and house guests alike, you'll find the offering here compelling. From the relaxed and convivial bar, to the brasserie-style dining room, this is a stylish establishment whose views of lake and mountains will leave you enthralled.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,994 reviews

TripAdvisor Rating  4.5/5  2,649 reviews

Beautifully appointed

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Luxurious hotel with great decor and a nice lobby bar view of the bay. Excellent service.

Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our luxurious decor, the beautiful lobby bar view, and the excellent service. It was a pleasure having you stay with us, and we look forward to welcoming you back soon! Warm Regards, Claire Rooms Division Manager

Misleading, NOT a 5-star hotel

Customer review rating 1.5/5

Sa Families - Confirmed reviews ALL

Your hotel is definitely NOT 5-star. It is 3-star at best. The amenities and service provided are commensurate with that rating. We paid $800+ per night and stayed for 3 nights. The location and lake view is great and it is understandable that the booking charges reflect that especially in peak season. I also appreciated the canvas tote bag. It was a nice touch. Now for some constructive criticism. I expect the following from a 5-star hotel in the minimum - 1. A porter service to help with luggage. If thats not doable - at least offer trolleys to haul luggage. 2. A better check-in experience. We waited for over 10 mins to even get an acknowledgement. It felt like they would rather spend their time doing something else. 3. This might be more for your house-keeping staff. The lady at checkin assured me that the rollaway bed was already set up in our room. Mind you we arrived at 7pm after a long day. However, it wasn't set up. The housekeeping staff showed up just as we were about to go back to the checkin desk. 4. Please have dial instructions on your phone. There was absolutely nothing to tell us what to dial to reach room-service/front-desk etc. 5. Our fridge was empty. Please at least provide a some milk for coffee and a couple of refillable water bottles. Even a 3-star hotel can manage that. 6. You have wall-mounted toiletries !! Definitely only seen those in a 3-star hotel. And we did not have to pay $800+ for that. 7. The staff at the Lombardi restaurant was quite rude. When we went in for dinner that night, the host took 10 mins to seat us. She asked if we had a reservation and when we said no she spent the next 5-10 mins looking at a monitor screen (which had nothing on it). The whole place was empty. There were 3 tables occupied in total in the entire restaurant. The whole experience made us feel as though we made a giant mistake by walking-in. 8. You really need to have some water fountains in the hotel. Please understand that most people come from countries where it is not customary to drink out of the bathroom faucet. We are from the US, and we still don't drink out of our faucets directly. As we had no water bottles in our room, we asked where we could refill water. We feel weird refilling it from the bathroom. The front-desk people still told us that we could fill from the bathroom or ask the bartender. The bartender made a face at the request and made us wait an inordinately long time for a bottle of water. There was no one else at the bar when we made the request. 9. The cooling situation was extremely irritating. We understand that the hotel is old and there is no central cooling system. However, we were not satisfied with the solutions offered. We had ONE fan that was hooked up to ONE available outlet near the beds. I had to unplug something to set up our chargers. When we asked for two more fans, one small table fan was provided to us (again with the attitude that we are asking for too much). No help was provided to plug the fan in for us. No extension cords were provided. As recommended on the suggestion sheet, opening the window to place the fan next to us was not an option because the rollaway bed was right next to the only window that could be opened. Also, there was no plug point there. Also - how is anyone supposed to sleep with the noise coming from outside through the open window. Jumping in the lake is a completely useless and disrespectful suggestion because how do we do that at night ?!! Instead of providing a suggestion sheet with impossible ways on how to cool down, it will be much better if you actually invest in some tangible things. Some portable cooling units that work better than fans would be great. I could go on about the location of the property (45-degree slope) and its immediate surroundings (construction), but I acknowledge that some things are out of your control so I won't belabor that point. If you call yourself a 5-star hotel, please please actually research what that entails and implement those changes. Otherwise, drop a couple of stars. We came in expecting 5-star treatment and absolutely did not get that. More importantly, train your staff to be better at their jobs and be mindful of cultural differences. Train them to actually solve problems than to tell their guests that it is the best they can do. And it will really help if they appear hospitable given they work in a hospitality industry.

Customer review rating 4.0/5

Charlie S. Families - Confirmed reviews ALL

Staff was nice. Francisco was very helpful. Didn’t think we should be charged extra for coffees with included breakfast.

Dear Charlie, Thank you for sharing your feedback with us. We’re delighted to hear that you found our staff friendly and that Francisco’s assistance stood out during your stay. I'm glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Claire Simpson Rooms Division Manager

Beautiful cosy hotel, gorgeous Lake views

Customer review rating 4.5/5

Nicole Families - Confirmed reviews ALL

We stayed at Hotel St Moritz around Christmas and as soon as we walked into the hotel lobby, it felt warm and inviting and the Christmas tree near fireplace was idyllic and a really beautiful touch. Staff at reception were very warm and welcoming and check in and out was a breeze. The dining room had the most beautiful lake views and my husband and I enjoyed a glass of wine together in the afternoon. The room was cosy ( a little on the smaller side) we stayed in a guest room King size but we did have a trundle bed set up for our daughter ( the beds were very comfortable, we like a softer bed.) The bathroom was modern & exceptionally clean. There was no view ( yes it overlooked the driveway) but we didn't care because we spent most of our time exploring Queenstown, not looking out the window. I would definitely stay here again. It was only a couple of minutes walk into the centre of town. Really nice buffet breakfast too.

Dear Nicole, Thank you for the beautiful review of Hotel St Moritz! I'm glad that you enjoyed your stay and felt so welcomed by all of our team! Sincerely, Claire Simpson Rooms Division Manager

Magnificent stay

Customer review rating 5.0/5

David T. Families - Confirmed reviews ALL

Have stayed at many Accor affiliated places and this is certainly at the top of the list. Great room, attentive staff and just a magnificent experience. Hotel St Moritz take a bow! You have excelled and should be very proud of your hotel, the associated facilities and the quality of your employees

Dear David, Thank you for your incredible feedback! We are thrilled to hear that your stay with us was magnificent and that we have earned a top spot among your experiences with Accor-affiliated hotels. We truly appreciate your kind words about our rooms, attentive staff, and the overall experience. We look forward to welcoming you back! Warm Regards, Claire, Rooms Division Manager

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Other web-users rate our hotel

  • 636 reviews 8.6/10 Location
  • 1,229 reviews 8.6/10 Room
  • 1,047 reviews 8.6/10 Service
  • 25 reviews 1.1/10 WiFi
  • 296 reviews 8.6/10 Vibe
  • 261 reviews 7.9/10 Breakfast
  • 214 reviews 7.7/10 Cleanliness
  • 185 reviews 3.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.