Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,682 reviews

Mercure Queenstown Resort - Image 1
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Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,682 reviews

TripAdvisor Rating  4.0/5  1,911 reviews

Warm and Welcoming

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We were greeted so warmly when we arrived at the Mercure, by a lovely lady, Jingru. i at reception. We love coming to this hotel (which we aim to stay at least once a year), as we always feel welcome. Obviously, the gorgeous snow-capped mountains, yet beautiful crisp sunny two days that we spent at the Mercure in Queenstown was amazing. The room was clean, beds very comfortable and the lake view as you walk into the room is spectacular. We were also gifted a little platter of nibbles with two complimentary vouchers to have a beverage in the lounge shortly after our arrival. This was truly a lovely surprise and made us feel valued (considering how many times we've stayed at the Mercure over the years). Thank you so much.

Dear Cheryl K., Thank you immensely for sharing your experience at Mercure Queenstown! Jingru and the team are thrilled to have made your stay so memorable. It's heartening to hear that you found the room comfortable and enjoyed the breathtaking lake view. We're glad that our little surprise added to your enjoyment and made you feel valued as our cherished guest. Your loyalty means the world to us, and we can't wait to welcome you back for another unforgettable stay amidst the beauty of Queenstown! Sincerely, Fanny Wanpouille Assistant Manager

Well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

I was disappointed to see the rainbow flags of the homosexuals flying in the Mercure Resorts. It's a defamation of our beautiful rainbow. I don't have anything against these people in particular, but I do dislike them having to advertise their sexual preferences. Heterosexuals don't do this!!!!!! why should they.

Dear Judy R., Thank you for your feedback. The rainbow flags you noticed are part of our celebration of Winter Pride Month, where we proudly support and embrace diversity within our community. It's important for us to create an inclusive environment where everyone feels valued and respected. We apologize if this caused any confusion and appreciate your understanding. We hope you had an enjoyable stay overall and look forward to welcoming you back in the future. Sincerely, Fanny Wanpouille Assistant Manager

Great stay

Customer review rating 5.0/5

Hanafiah T. Families - Confirmed reviews ALL

Room service is excellent. Staffs are extremely polite. The facilities are adequate. Highly recommended

Dear Hanafiah T., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fanny Wanpouille Assistant Manager

Great stay :)

Customer review rating 4.5/5

Dee Couples - Confirmed reviews ALL

The view was breathtaking, and the upgrade was so very much appreciated :) Thank you

Dear Diana V., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fanny Wanpouille Assistant Manager

Great stay

Customer review rating 4.5/5

Md Friends - Confirmed reviews ALL

Love the picturesque view- I booked the mountain and water view side and it was worth it

Dear Myda D., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fanny Wanpouille Assistant Manager

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Other web-users rate our hotel

  • 624 reviews 7.5/10 Location
  • 1,520 reviews 8/10 Room
  • 1,140 reviews 8.5/10 Service
  • 19 reviews 4.9/10 WiFi
  • 455 reviews 5.8/10 Food
  • 403 reviews 5.8/10 Cleanliness
  • 345 reviews 6/10 Breakfast
  • 246 reviews 5.9/10 Value

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