Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,734 reviews

Best price
guarantee
Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,734 reviews

TripAdvisor Rating  4.0/5  1,913 reviews

Nothing flashy but very nice staff

Customer review rating 3.0/5

Alan Families - Confirmed reviews ALL

This hotel is old…lots of wear and tear. Carpets have patches and stains. Walls are stained and the bathroom is very old. The hotel is nice enough for but is in serious need of an upgrade inside the rooms and outside.

Quiet, comfortable and friendly

Customer review rating 4.0/5

Martini Solo - Confirmed reviews ALL

Stayed 5 days for skiing I found the staff friendly and efficient . Breakfast was good and the meals and bar snacks had enough variety to suit most people.

Dear Martin, Thank you for choosing to stay at Mercure Queenstown Resort for your skiing holiday! We’re delighted to hear that you found the hotel quiet and comfortable, and that our friendly team made your stay enjoyable. It's great to know you enjoyed the variety in our bar snacks and meals, as well as breakfast. We appreciate your feedback about the booking process and will look into ways to improve this aspect for future guests. We hope to welcome you back for another pleasant stay in the future! Kind regards, Amy McMahon, Assistant Manager Mercure Queenstown Resort

Awesome spot

Customer review rating 3.5/5

Ben P. Families - Confirmed reviews ALL

Great view but rooms need a freshen up

Dear Ben, Thank you for staying at Mercure Queenstown Resort and for taking the time to share your feedback. We’re pleased to hear that you enjoyed the stunning views and found our location to be ideal. We appreciate your comments regarding the room and carpets, as well as the Wi-Fi and breakfast quality. Rest assured, we will address these concerns with our team to ensure future improvements. It’s wonderful to know that you had a smooth check in and found our team accommodating. We hope to welcome you back for an even better experience next time. Kind regards, Amy McMahon, Assistant Manager Mercure Queenstown Resort

Worth the view !

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Lovely staff & nice room. The hotel itself is nice, but could do with some upgrades for the money you pay (the tv couldn’t connect to Netflix or even normal channel tv, bed was large but very firm mattress etc). We had the lake view room, and the view was stunning ! Would definitely recommend hiring a car as the bus doesn’t stop near the hotel so you either need to walk up the steep hill, or walk down if you get the next stop.

Dear Megan, Thank you for sharing your thoughts on your recent stay at Mercure Queenstown Resort. We're delighted to hear that you enjoyed the stunning lake view and found our staff to be lovely! We apologise for the issues you experienced with the TV and mattress. Your feedback is invaluable, and we will review these concerns with our team to see how we can enhance our offerings. We are also taking note of your comments about the WiFi and will work on improving its speed and reliability. Thank you for your suggestions on how we can make your future stays even better. We hope to have the pleasure of welcoming you back and providing you with an improved experience. Kind regards, Amy McMahon, Assistant Manager Mercure Queenstown Resort

Lovely view of moutains and Lake

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Overall good, some confusion with the booking (assumption was made that the two additional people in the room were also going to partake in the buffet breakfast that I had selected when I booked online, but this request was never asked for)

Dear Yvonne, Thank you for sharing your feedback regarding your stay at Mercure Queenstown Resort. We're delighted to hear that you enjoyed the stunning views of the mountains and lake! We apologise for the confusion with your booking and the breakfast arrangement. It’s important to us that all aspects of your stay are as expected, and we will review our procedures to improve clarity and accuracy in the future. Additionally, we’ll address the issues you mentioned with the invoice and the cleanliness to ensure a better experience for our guests. Thank you for your positive comments on our recycling initiatives and breakfast. We value your input and hope to welcome you back for an even better stay. Kind regards, Amy McMahon, Assistant Manager Mercure Queenstown Resort

In partnership with TripAdvisor

Other web-users rate our hotel

  • 687 reviews 7.6/10 Location
  • 1,606 reviews 8/10 Room
  • 1,173 reviews 8.5/10 Service
  • 22 reviews 4.2/10 WiFi
  • 404 reviews 6.5/10 Cleanliness
  • 352 reviews 6.6/10 Breakfast
  • 262 reviews 5.9/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Queenstown

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.