Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,696 reviews

Mercure Queenstown Resort - Image 1
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Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
New Zealand

GPS:-45.038529, 168.638685

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,696 reviews

TripAdvisor Rating  4.0/5  1,909 reviews

Good view

Customer review rating 3.5/5

May Families - Confirmed reviews ALL

Morning bf not much ,

Amazing location

Customer review rating 3.5/5

Haroula Couples - Confirmed reviews ALL

Staff were very accommodating and helpful, really good. The room (superior king) was spacious with a lovely view, but the accommodation was average. The bed was ok, at least the left side of the bed was comfortable, but the right side was lumpy, I woke up sore. The bathroom looked unfished, the was no draw under the basin just a shelf. It actually looked like the draw was missing. The shower's water presser was fantastic, but repairs done to the shower were very amateurish. The furniture was a mix of dated and new items.

Dear Haroula, Thank you for taking the time to provide feedback on your recent stay at Mercure Queenstown Resort. We appreciate your detailed review and apologize for any inconvenience you experienced during your visit. We're glad to hear that you found our location amazing and that our staff were accommodating and helpful. However, we regret that your overall accommodation experience was not up to your expectations. Your comments regarding the room's condition, particularly the issues with the bed, bathroom, and furniture, have been duly noted. Rest assured, we will address these concerns to ensure a more comfortable experience for our guests in the future. We apologize for the delay in providing your room upon arrival. We understand the importance of timely check-ins and will work to improve our processes to minimize such delays in the future. Thank you for your suggestions for improvement, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Stunning view of the lake

Customer review rating 5.0/5

Angie Business - Confirmed reviews ALL

I felt pampered and well taken care of.

Dear Angie, Thank you for taking the time to leave a review, we very much appreciate your high ratings regarding your stay at the Mercure Queenstown Resort. We are so grateful for your feedback and so happy to hear you enjoyed the beautiful lake views and other aspects of your visit. It is a pleasure to know that you had a great experience at our hotel and that our facilities, staff and location exceeded your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy McMahon Assistant Manager Mercure Queenstown Resort

Beautiful location

Customer review rating 3.5/5

Noor Families - Confirmed reviews ALL

Hotel is situated at amazing spot... staff is very friendly...

Dear Noor, Thank you for choosing Mercure Queenstown Resort for your recent stay and for taking the time to share your feedback with us. We greatly value your input and are delighted to hear that you enjoyed our beautiful location and found our staff to be very friendly. We appreciate your constructive feedback regarding the bathroom amenities. Your comments about the lack of a lock on the bathroom door and the absence of a toilet cleaning brush have been duly noted. We understand the importance of privacy and convenience during your stay, and we will certainly take your suggestions into consideration for future improvements. It's fantastic to hear that you rated your booking experience highly and that you were satisfied with various aspects of your stay, including the check-in process, accommodation, WiFi, and cleanliness. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Good value

Customer review rating 4.0/5

Mike W. Solo - Confirmed reviews ALL

Good value for overpriced Queenstown. Internet was very slow.

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Other web-users rate our hotel

  • 612 reviews 7.5/10 Location
  • 1,510 reviews 7.9/10 Room
  • 1,174 reviews 8.4/10 Service
  • 18 reviews 6.3/10 WiFi
  • 453 reviews 5.4/10 Food
  • 401 reviews 5.7/10 Cleanliness
  • 360 reviews 6/10 Breakfast
  • 243 reviews 5.5/10 Value

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