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Hotel Mercure Paris La Défense Grande Arche 4 estrelas

Classificação clientes Avis 3.9/5 3.563 comentários

Hotel ALLSAFE. Aprovado

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Quarto 1

Número de pessoas
Idade das crianças

Melhor preço garantido

Como funciona?
+ 9 Serviços

Extras do hotel

  • Quarto loft fácil, estilo urbano e industrial

  • Conexão WIFI de fibra óptica

  • Pátio do Tulherias, vegetação e serenidade

  • 11 salas práticas p/ seminários, 500 m ², luz natural e modulares

  • Advantage 5

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 14h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais de estimação permitidos
  • Climatizado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Late check-out Serviços pagos
  • Lavanderia
  • Loja de presentes/banca de revistas
Alimentação
  • Café da manhã Serviços pagos
  • 1 Bar(es)
  • Serviço de quarto
Lazer e atividades
  • Academia
Serviços de negócios
  • 10 Sala(s) de reuniões
  • Equipe de suporte para negócios
  • Serviço de cópia/impressão disponível

Localização do hotel

Hotel Mercure Paris La Défense Grande Arche

17/20 Esplanade Ch. de Gaulle
Rue des Trois Fontanot
xxx
92000 nanterre
frança

Tel: +33146696800

Fax: (+33)1/46696880

Check-in a partir das 14h00

Check out até as 12h00

  • BOISSY ST LEGER/ ST GERMAIN LAYE :  1 LA DEFENSE

  • NANTERRE PREFECTURE - RER A :  A NANTERRE PREFECT

  • De avião

    PARIS LE BOURGET A 25,4 km / 15,78 milhas

  • De avião

    PARIS ORLY A 27,3 km / 16,96 milhas

  • De avião

    PARIS ROISSY CDG A 30 km / 18,75 milhas

  • De carro

    A14 A 1 km / 0,62 milhas

  • De carro

    A86 A 1 km / 0,62 milhas

  • De trem

    PARIS ST LAZARRE A 8 km / 4,97 milhas

GPS:48.895195, 2.223648

Nossas acomodações

Escolha o tipo de quarto adequado para você: os quartos Privilege oferecem ampla variedade de serviços (máquina Nespresso, base para iHome, TV 42"), e os quartos Standard foram renovados e contam com um estilo moderno e convidativo. Temos estúdios e apartamentos que oferecem independência, para quem viaja sozinho ou acompanhado, com serviços de hotel (serviço de quarto, limpeza a seco, centro de fitness, cozinha equipada), de acordo com suas necessidades e a duração de sua estadia.

Quarto Classic com 1 Cama de Casal

  • Número máximo de pessoas: 3
  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo

Quarto Classic com 2 Camas de Solteiro

  • Número máximo de pessoas: 2
  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo

Quarto Privilege com 1 Cama de Casal

  • Número máximo de pessoas: 2
  • Internet sem fio no seu quarto
  • Internet de alta velocidade
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo

Nossos restaurantes e bares

LE BAR

O bar no coração de nosso hotel, com vista para o pátio, é o local perfeito para apreciar uma bebida e aproveitar nossa oferta de serviço de buffet "La Boutique".

Foto não contratual

  • Segunda-feira
  • Terça-feira
  • Quarta-feira
  • Quinta-feira
  • Sexta-feira
  • Sábado Fechado
  • Domingo Fechado

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 10

  • Tamanho máximo: 129

  • Capacidade máxima: 60 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Hotel Mercure Paris La Défense Grande Arche

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 3.9/5

3.563 comentários

tripadvisor

Classificação no TripAdvisor 3.5/5

750 comentários

Convenient place for stay in Paris

Classificação TripAdvisor 4.0/5

EwaEve Business - 15/12/2019 Avaliação certificada TripAdvisor

Just next to RER station, pretty quiet surrounding, clean, simple, convenient room, nice service, I will not take a breakfast for next time (not much for vegie or dieting). The hotel restaurant is the best choice for dinner.

Dear EwaEve, Thank you so much for this beautiful feedback ! I won't forget to share your suggestions about the breakfast and the veggie options. See you soon in Mercure Paris La Défense Grande Arche ! Best regards. Charlotte, Guest experience leader.

Nice stay in La Defense

Classificação TripAdvisor 4.0/5

Zygmunt Ł Business - 23/09/2019 Avaliação certificada TripAdvisor

What is really great is the staff- friendly, smiled, very helpful and gentle. I like that kind of service! Hotel is nice, in quite good condition. The room was ok, with great TV, unfortunatelly majority of channels are french. Location is fantastic, connected also with the underground.

Dear Zygmunt Thank you so much for your this fantastic comment ! See you soon in Mercure Paris La Defense Grande Arche. Best regards. Charlotte, leader experience client

Poor service at Welcome Desk

Classificação TripAdvisor 1.0/5

firminkouassi Couples - 17/07/2019 Avaliação certificada TripAdvisor

I did book a room + 1 champagne bottle. But at arrival, I did not receive the champagne and the employee refused to give me a bottle of champagne because she did note receive work instructions for that. I reminded to the employee at the welcome desk that I am a Platinum member , so I count on her professionalism to manage this issue due maybe to an oversight. But she maintained her decision . I asked to buy a new bottle, she said that the stock is sold out.

Dear firminkouassi, It is with particular attention that we have taken note of your comments following your stay at Hôtel Mercure Paris La Défense Grande Arche. We apologize for the inconvenience and we thank you for taking the time to write to us, We are very concerned to provide quality services to our customers, to improve them your comments are very precious to us. If we have the chance to welcome you again, I suggest you write to me at h1546-sb2@accor.com so that your arrival can be attended to. Despite this incident, we hope to keep your trust and remain listening to you. Looking forward to welcoming you to a Mercure hotel soon, please accept our best wishes. Charlotte, Leader Experience Client

Excellent stay

Classificação TripAdvisor 5.0/5

bradylaw Family - 16/07/2019 Avaliação certificada TripAdvisor

We love this hotel. It has everything you need, great location, wonderful breakfast, and kind and helpful staff. We would definitely stay there in the future and recommend it to anyone needing to stay in the nanterre area.

Dear Bradylaw, We love your comment and hope to see you soon in Mercure Paris La Défense Grande Arche ! We wait for you :) Best regards. Charlotte, Leader Experience Client.

Perfect Buseniss Stay

Classificação TripAdvisor 4.0/5

FarAway54355984045 Business - 03/12/2018 Avaliação certificada TripAdvisor

Good Hotel for a buseniss stay. Short 20 min walk from La Defense center. Or 1 stop on the red line.Why I take this hotel sometimes is to alter from the others in La Defense. It has a easy nice walk and after work there are plenty bars )after work drink' or restaurants on your way

Dear guest, What a pleasure to read your feedback ! 😊 Your satisfaction is a priority and we 're really happy to constat that our hotel and the evnrionment responded to your expectations. We wish you a beautiful day, Théodore Guest relation

Incompetent Staff

Classificação TripAdvisor 1.0/5

IslanderPaul13 Couples - 22/08/2018 Avaliação certificada TripAdvisor

Where else in the world do you need to knock on glass wall because the door to the reception is locked and the receptionist needs to walk there and press the exit button so you can enter to even start checking in?Scenario: 11PM after a hot summer day walking around Paris. We were given the keys, were assigned room 414, great! We were told to walk to the other building, yes the hotel has two buildings. Key would not work, but another guest pressed the exit button from the inside so we can enter. Went to 4th floor, there is no room 414. Went back to the other building to tell the staff (he is black and bald, I didn't get his name) that there is no room 414 there because rooms start at 421. He did not believe it, he went with us to the other building so we walked again. He went with us to the 4th floor of the other building, then we were able to show him that there is no room 414 there. Great again! When we returned to the main building, he found out that he could not get in, because, remember what I said ealier about the door? Yes, it is locked. He knocked at the glass walls like I did earlier, then his colleague pressed the exit button so we can all enter.We went up to the 4th floor of the main building and voila, room 414 was there! Then there's the other problem. He gave us "swipe" keys but the door only accepts contactless keys. I went down to reception again to ask for contactless keys. I pointed at the glass box containing used keys to emphasize that I need contactless keys. He told me that the swipe key should work and because he did not believe me, he went with me to room 414. Then he realised his fault and I told him I didn't want to go back down again. He went to get the correct keys. By this time, it is already 11:33pm and we were really tired. I'm a Gold LCAH member but no welcome drink was offered and seriously, I didn't really bother asking for it. WHAT A DISASTER!

Thank you for taking the time to tell us about your experience at the Mercure Paris La Defense Grande Arche. I am really sorry that your experience did not meet your expectations. Our Global operation manager will contact you today to discuss with you about your stay. This event is really unfortunate and your night auditor will benefit from a new formation to avoid theses situations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future! Roland WARDINI General Manager

New Year in Paris

Classificação TripAdvisor 4.0/5

GMRausis Couples - 04/01/2018 Avaliação certificada TripAdvisor

The location is great, just in front of the RER station "Nanterre prefecture", two station from the biggest Paris attractions. I would recommend to book 6th-7th floors in a privilege room, equipped with Nespresso machine and many other extras for the perfect leisure or business stay.

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Defense Grande Arche! We are happy you had a great time with us and we wish you all the best for 2018! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland WARDINI, General Manager

A business trip to Nantere Paris

Classificação TripAdvisor 4.0/5

sriok Business - 17/09/2017 Avaliação certificada TripAdvisor

happen to stay this hotel, as recommended by my hosts, I preferred Mercure brand as this provide value for money as I was traveling alone and most of the time on meetings used this place only for spending nights, the breakfast was good, compared to my expectation. It was bit disturbing in night as the room was facing road, some lights peeping through window blinds The place is easily accessible and good for single stay

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland WARDINI, General Manager

MERCURE GRANDE ARCHE

Classificação TripAdvisor 5.0/5

David G Business - 13/02/2017 Avaliação certificada TripAdvisor

Having 2 entrance doors causes confusion if you order a cab. Only 1 entrance is actually in use. Reception staff very helpful. Plenty of small eateries around, but close early. Bakery and supermarket very close by, very convenient.

Hello, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback about our staff. I will share your comments them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. See you soon! Sincerely, Roland WARDINI

Paris stay

Classificação TripAdvisor 5.0/5

eaq379 Family - 18/04/2016 Avaliação certificada TripAdvisor

Staying at this hotel was a pleasure for the entire family. The amenities were great, the hotel was comfortable and very clean, the location was easily accessible by car and metro and we had a nice restful evening.

Would benefit of some refreshment.

Classificação TripAdvisor 3.0/5

Jean C Business - 31/01/2016 Avaliação certificada TripAdvisor

This Mercure is conveniently located at the extreme west-end of La Défense. If the weather is fine, walking to La Grande Arche is just a 10 min journey. Otherwise the Nanterre Prefecture RER is very close by. The hotel would benefit in a bit of refreshment. My room (Executive on the 7th floor) was not entirely clean: fluff was wandering on the carpet.. Bed was OK and room equipment too. Breakfast was fine, with a good range of food and freshly squeezed fruit juice

Dear Guest, We are sincerely sorry to learn the annoyances that were yours during your stay and we present our most sincere apologies. Rest assured that corrective measures will be rapidly implemented in order to better meet your expectations. We hope to welcome you again at the Mercure Paris La Défense Grande Arche. Sincerely C de Giafferi

My Biggest Mistake

Classificação TripAdvisor 1.0/5

Alemirati Business - 20/03/2015 Avaliação certificada TripAdvisor

When I booked at this Hotel the reason was a good bast experience with Mercure Brand but I have been surprise that the Apartment part of the Hotel is completely different in its quality than the Hotel also the Apartment is in another building out of the Hotel and the information about it in the Hotel site is wrong because when I booked its mention that the The apartment has Equipped kitchen, but this information is false and misleading because the apartment that was given to me there is no kitchen at all the only good thing in this Hotel is that it have a very nice friendly and helpful recepition staff and in General I dont recomind this Hotel to any customer but I advice whom planing to book in this Hotel is to avoids to book an apartment because the apartment building is uncomfortable and the maintenance is so rickety with a very bad lighting also Apartments are not worth the price offered by the hotel

Dear guest Thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Residence Defense Grande Arche. We find that it did not fully to your satisfaction, please accept our apologies. We have taken note of your comments regarding apartments. We hope to welcome you again at the Mercure Paris La Défense Grande Arche. Best resgards C de Giafferi General Manager

Boiling hot, lousy bed

Classificação TripAdvisor 2.0/5

JSA2286 Business - 17/03/2015 Avaliação certificada TripAdvisor

Hotel was average, carpets were dirty and common areas dated and run down. Rooms were like sauna's and cooling did not work and hotel seemed to do little to solve the issue. Bed was substandard and rock hard. Breakfast buffet was good.

Dear guest, We are sincerely sorry to learn the hassles that were yours during your stay and we present our most sincere apologies. Our technical manager was immediately informed of your remarks. Be assured that corrective measures will be quickly implemented to better meet your expectations. We look forward to welcoming you again very soon, and so regain your confidence. Best regards C de Giafferi General Manager

Great location

Classificação TripAdvisor 4.0/5

Griffons Business - 16/02/2015 Avaliação certificada TripAdvisor

This is a great location if you either have business in the local area or if you need to go to Paris. You are only a few steps away from the RER station. The rooms are surprisingly quiet with the RER right underneath. There is a local grocery to purchase snacks and other necessities.

Dear Griffons, We thank you for your comment and we hope to welcome you anytime soon in our hotel. Best Regards,

Over priced for the cost

Classificação TripAdvisor 2.0/5

Steve H Business - 21/10/2013 Avaliação certificada TripAdvisor

At £170/night i thought this would be a good hotel however this is not the case. The hotel reception is one side of a plaza and the room (where i stayed) was on the other. Breakfast is therefore served a short walk away - not pleasant when its raining!. The room only had a small table to work from which also hosted the coffee making facilities and was round - not the sort of thing a business user wants. the bathroom was poorly designed (shortest shower screen I have ever used) and having a shower meant that the water ran onto the floor flooding the bathroom - that's why it probably smelt of damp.

Dear Guest We thank you for taking the time to leave a few comments regarding your stay at the Hotel Mercure Residence Defense Park. Sorry that the service was not up to your expectations, and please accept our sincerest apologies. Be assured that quality is a major point for me and my team. Please note, that we have executive rooms which are more adapted to your needs. In the meantime, please believe in expressing our best wishes. Best regards Christelle de Giafferi General manager

Nice business hotel at the RER station Nanterre-Prefecture. Kind of pricey, though.

Classificação TripAdvisor 4.0/5

jalve Solo travel - 04/07/2013 Avaliação certificada TripAdvisor

Service was excellent at the reception - friendly and no lines. The room was big for Paris, and the air conditioner worked. Beds were on the firm side, which I liked. The trains make some noise, but not too bad. Breakfast was okay but nothing special.

Cher client Un grand merci pour votre commentaire. Mes équipes et moi-même sommes ravis de lire que vous appréciez notre hôtel. Nous espérons vous accueillir à nouveau à l'hôtel résidence Mercure Paris Défense Parc. Très cordialement, C de Giafferi Directrice

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