Hotel Novotel Phuket Resort 4 estrelas

Room is newly renovated (2 years according to staff) but rest of property is old and needs to be upgraded. Bfast is disappointing with same fare everyday and 50% of the buffet is Indian food. The Ruen Thong Thai Restaurant is another disappointment. Half the menu is Thai cuisine and the other half is (again) Indian. The Thai food is also not as authentic as it should be. I would suggest for really good Thai cuisine, go to the Baan Rim Pa across the road from the hotel. Classy decor, fantastic food and service and cost the same as (the food) in the hotel. The only thing that made up for the shortfall of this old property is the friendly staff.

Service was not upto the expectationsThe staff had attitude issues.cleaning of the room was not upto the expectations.Room was good but serivice quality was poor..Need to call again and again for small jobs etc

I stayed in Novotel Phuket Resort at early October and I was fully satisfied. The infrastructure was very nice, especially swimming pools. All Novotel staffs were very kind and gentle. I hope to visit and enjoy the hotel very soon again.

Again and again, Thai hospitality trumps everything. We had an issue with the room upon checking-in but reception sorted it out for us nicely and we were very grateful. The General Manager even took time out to come meet us the next day to make sure everything ok. This property is just walking distance to Patong Beach and all its trappings

The resort website promised so much and the pics looked great. However it was not what we expected from an Accor resort. The service was pretty ordinary, we waited several hours to get luggage delivered and a bucket of ice. The place is falling apart and poorly managed. You never saw a manager any time. Maintenance is non-existent. The place needs a revamp and upgrade. The breakfast is like hostel food and the restaurant hygiene standards are questionable. Very poor resort and not recommended at all.

Property location is situated on the north end of Patong, on a hill, in a secluded neighborhood. Nice and quiet compared to staying next to Tha Bangla. Property is showing signs of aging and could use a remodel in the near future. Private infinity pool for my booking was nice. Beds were comfortable, room was clean, and laundry service was quick. Hotel provides a shuttle service to the shopping mall and up/down the steep resort driveway. Negative review for no 24 hour room service. For a 4.5 star rated hotel, guests expect being able to order food in bed at anytime of day. This was not advertised. Moreover, the staff was rude when we called to ask about the lack of room service. I was left feeling let down from a Accor hotel. Next trip to Patong I'll pass on this property.

I cannot recommend this Hotel enough the staff are fantastic, we had an air-conditioning problem with our room and we were moved to another room and offered a free dinner for our inconvenience. The hotel is situated on a hill so the views are breathtaking just like a postcard. The staff are very friendly and always went out of their way to accommodation our needs. Breakfast was in abundance and a great variety. The hotel offered a free shuttle bus to the main shopping centre every 30 minutes every day until 7pm and also offered a free shuttle up and down the steep hill of the property unit midnight. They also had a free afternoon tea which comprised of a drink from the menu and a light snack daily which was great and then there was the Cocktail hour - buy one get one free. Definitely recommend and return to this oasis.

They didn't have our room when we arrived so the manger made out he was trying to up grade us to a better room "family "room he tried to call it but we had booked and payed for two rooms a couple of months earlier,so I think he thought we were dum .we had gone on holiday with our two adult children 22 and 27 so kids bedrooms were not a option. We were moved to three different rooms in the end the food was amazing but that was the only good thing about it. I also told the manager when leaving how disappointed we were with his service and he really didn't care. So disappointing

Have a great stay... warm welcome from all staffs within the resort. Was upgraded to deluxe room with nice view and room was clean. Would be a plus point to provide choices of tea for breakfast. Would stay here again.

Nice resort near the Patong beach. Traveled with family and enjoyed every moment of it. great 3 tiered pool with activities which my kids enjoyed very much. Friendly staff immediately changed my parents room after we requested as it was difficult to climb a lot of stairs for them. Shuttle service is very helpful. Room service was yummy. Overall great stay.

The hotel is located at the end of the Patong Beach, a 100-m walking distance to the beach. Transport is provided by hotel to Junceylon Shopping Mall Patong. Amazing view of the beach from the balcony! Food can be improved to have more variety of choices. You may consider to add more Thai food into your breakfast menu, i.e. Thai mini pancakes, chicken rice, mango sticky rice and etc.

We spent two fabulous days in that hotel well situated. One very positive point: We had a splendid family room. One little negative point: the noise due to the street because we were situated in the first building.

Errol and I were delighted to be able to stay at this resort. Our arrival at Phuket airport began with rain at 12.30 am, but as we had organised a shuttle to take us to our holiday home we were met with a very organised and excellent driver who greeted us and then took us to our car for the wet trip to Novotel. We were thankful for his wonderful driving skills as the weather was atrocious. We were then met by pleasant staff who organised our key and room promptly and our bags were then taken there. We had a little hiccough with our Accor booking but that was sorted by Sumin Lee (the PR person), and her offsider Maxim, who provided us with as gracious a service as could be provided. My husband and I took a Thai cooking course which was amazing, overseen by Pueng and Tang. We were the only two who took the course and then were able to consume our meal afterwards. It was simply delightful. The resort provided a very relaxed atmosphere and I'm sure this was due to the hardworking staff, to name a few: Daw, Bee, Bank, Saen and Arm. If there is anyone I've forgotten my apologies (and also apologies if I have spelt your names incorrectly) as you should all be rewarded for the pleasant and helpful manner in which you provide service to this resort. Again, thank you to all. It was our first trip to Phuket and it was a genuinely different experience.

Stayed with my family for 2 nights, awesome property great views, very friendly staff, nice buffet spread.lots of variety to choose from. very useful complimentry shuttle service to patong beach.would defenitely stay here again.

Hotel was quite nice although our suite could have done with some tlc.the New Year's Eve gala dinner which was compulsory was expensive , the food was good but entertainment could have been better . Staff were friendly but had to keep telephoning housekeeping for things that had been promised but were not delivered