Dear Marianne F. A. B., Thank you for sharing your wonderful feedback with us. We are delighted to know that you and your family enjoyed your holiday and that our team took great care of you throughout your stay. It is especially rewarding to hear that our staff welcomed you with warmth, genuine smiles, and attentive service. Your kind words are a great encouragement to the entire team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you and your family back for another memorable stay in the future. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear David D., Thank you for your kind review. We are delighted to hear that you enjoyed our beautiful hotel, convenient location, and the warm hospitality provided by our team. Your wonderful feedback is truly appreciated and serves as great encouragement to our staff. We look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Mana H., Thank you for your positive rating and for taking the time to share your feedback. We are delighted to know that you had an enjoyable experience with us. Your support and appreciation mean a great deal to our team and encourage us to continue delivering high standards of service and hospitality. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Ryan Vijandre Guest Experience Supervisor

Dear Mr. Igor, Thank you so much for taking the time to share such a beautiful review of your recent stay with us. We are truly touched by your kind words and delighted to know that you and your family had such a memorable experience. It means a great deal to all of us to hear that you felt warmly welcomed and that your children especially enjoyed their time with us. Your compliments will be proudly shared with Bird, View, Pang, Beat, Bank, and our entire Kids Club team. They will be thrilled to know they helped create such special memories for your family. We are also very pleased that you enjoyed our facilities, from the breakfast experience to the family-friendly room setup and the cleanliness of the pool area. Creating joyful and comfortable experiences for our guests is always our greatest reward. Thank you once again for your heartfelt message. Knowing that you left with tears in your eyes is incredibly moving for all of us. We sincerely hope to have the pleasure of welcoming you and your family back again for another unforgettable stay in the near future. Warm regards, Ryan Vijandre Guest Experience Supervisor

Dear Esther M. Thank you for your continued loyalty and kind words. We’re truly delighted to welcome you back for the 4th time and are so pleased to know you consistently enjoy your stays with us. We look forward to seeing you again for your next visit. Best regards, Kath Guanco Guest Experience Manager

Dear Abdelmalek B., Thank you for your kind review. We’re pleased to hear you enjoyed the warm welcome, cleanliness, breakfast, and overall value for money, as well as our team’s service. We also appreciate your comment regarding service speed, and we will share this with the relevant team to help us improve efficiency. We hope to have the pleasure of welcoming you back again soon. Best regards, Kath Guanco Guest Experience Manager

Dear Mr. Ramsi, Thank you for taking the time to share such detailed feedback. We apologize to hear that your stay did not meet your expectations and for the multiple serious issues you experienced, including room condition, bedding arrangement, cleanliness, and maintenance concerns. This is far below the standard we aim to provide. Please accept our sincere apologies for the inconvenience and frustration caused, especially regarding the discrepancy in room configuration and the cleanliness issues you described. This has been escalated to our management team for immediate investigation and corrective action with the relevant departments. We also regret that the service recovery offered did not meet your expectations. Your comments will be reviewed carefully to improve both our service response and guest communication. We appreciate your feedback, including your recognition of some staff members’ friendliness, and we are truly sorry this was overshadowed by your overall experience. Warm regards, Kath Guanco Guest Experience Manager

Dear Sebastien, Thank you for your feedback. We are pleased to hear that you enjoyed our convenient location, spacious room, and exceptional breakfast. We look forward to welcoming you again. Best regards, Kath Guanco Guest Experience Manager

Dear Benedicte, Thank you for your feedback. We are glad to hear that you had a great stay and enjoyed our property. We appreciate your comments regarding the sea view and will take them into consideration to enhance our guests’ experience. Best regards, Kath Guanco Guest Experience Manager

Dear Mr. Jean, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our peaceful location, beautifully appointed rooms, sea-view breakfast, and the three pools. Your kind words about our staff, it mean a lot to us. We look forward to welcoming you back to Novotel Resort Phuket for another memorable stay! Warm regards, Kath Guanco Guest Experience Manager

Dear Philippe C. Thank you for your wonderful review! We’re thrilled to hear that you enjoy our superb sea views and have made us part of your annual visits. We look forward to welcoming you again next year! Warm regards, Kath Guanco Guest Experience Manager

Dear Antoine, Thank you for your feedback. We’re glad you appreciated our convenient location, but we’re sorry to hear that the half-board did not meet your expectations. Your comments will be shared with our team to help improve the dining experience for future guests. Warm regards, Kath Guanco Guest Experience Manager

Dear Philippe, Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our beautiful tropical gardens, stunning views of Patong Bay, and our three-level swimming pool. We look forward to welcoming you back for another relaxing stay. Best regards, Kath Guanco Guest Experience Manager

Dear Ahcene, Thank you for your kind feedback. We’re delighted to hear that you enjoyed our friendly staff, convenient location, and clean facilities. We truly appreciate your recommendation and look forward to welcoming you back for another wonderful stay. Best regards, Kath Guanco Guest Experience Manager

Dear Marie, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed the beautiful views, comfortable accommodations, and the friendly service, especially from Frankie. We sincerely apologize for the challenges with the road crossing and the issues you experienced with half-board service. Your comments have been shared with our team to help improve safety and dining efficiency for future guests. We appreciate your input and hope to welcome you back for an even smoother stay. Best regards, Kath Guanco Guest Experience Manager

Dear Christelle, Thank you for your feedback. We’re delighted to hear that you enjoyed our friendly staff, spacious rooms, comfortable beds, and convenient location with easy access to the beach and shuttle service. We appreciate your comments about the food and will share them with our culinary team for improvement. It’s wonderful to hear that you enjoyed the hotel massage as well. We look forward to welcoming you back for another great stay. Best regards, Kath Guanco Guest Experience Manager

Dear Noel, Thank you for your detailed feedback. We appreciate that you enjoyed the chef’s cuisine, our convenient location, and the views from the property. We sincerely regret the issues you experienced with breakfast, furniture, pool areas, reception comfort, entertainment, and language barriers. Your comments are valuable and will be shared with the relevant teams to help us improve our services and facilities. We hope to have the opportunity to provide you with a better experience in the future. Best regards, Kath Guanco Guest Experience Manager

Dear Mostapha, Thank you for your kind feedback. We are delighted to hear that you had a very pleasant stay and appreciated the warm welcome, attentiveness, and helpfulness of our team. Your compliments on the cleanliness and upkeep of our facilities are truly valued. We look forward to welcoming you again soon. Best regards, Kath Guanco Guest Experience Manager