Dear Sulaiman B. A., Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our beautiful resort, convenient location, and transportation service to the shopping center. It is especially pleasing to know that you were satisfied with our service and cleanliness, and that our team made you feel well cared for throughout your stay. Your kind words are greatly appreciated and will be shared with our staff. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Riyadh A. A., Thank you for your wonderful review. We are delighted to hear that you had a great experience with us and that our reception team and staff made your stay enjoyable through their helpful, polite, friendly, and responsive service. Your kind words and your intention to visit us again are truly appreciated. We look forward to welcoming you back and providing you with another memorable stay in the future. Warm regards, Ryan Vijandre (Ryan) Guest Experience Supervisor

Dear Najwa K., Thank you for taking the time to share your feedback. We sincerely apologize for the shortcomings you experienced with our housekeeping service. We understand the importance of having the room cleaned regularly and regret that this was not handled properly, even when the cleaning request was indicated. We are equally sorry that the breakfast buffet did not meet your expectations due to the limited variety and repetitive selection. Your concerns have been noted and will be shared with the relevant departments for improvement. We truly value your comments and hope to have the opportunity to provide you with a better experience on your next visit. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Abdulhameed, Thank you for your kind feedback. We are glad you had A. quiet and pleasant stay. We look forward to welcoming you again. Best regards, Kath Guanco Guest Experience Manager

Dear Ibrahim A., Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations. We are especially sorry for the inconvenience you experienced upon arrival, including the extended wait for your room preparation after a long journey and the discomfort caused by the temperature. We understand how exhausting travel can be, particularly when accompanied by a young child. We are also concerned to hear about your experience with breakfast and your subsequent illness. While we cannot determine the source of any medical condition, we take all comments regarding food quality and hygiene very seriously and will review the matter with our relevant teams. Regarding the presence of birds in the hallways, we appreciate you bringing this to our attention. We continuously work to maintain a clean and comfortable environment for all guests and will investigate this concern. We value feedback from all our guests, regardless of background, and strive to provide a welcoming atmosphere for everyone. Please accept our sincere apologies for the shortcomings you encountered. Your comments have been shared with management for review, and we appreciate the opportunity to improve our services. Kind regards, Ryan Vijandre Guest Experience Supervisor

Dear Mr. Abdul, Thank you for your kind feedback and for being a returning guest. We are delighted to hear that you enjoyed our convenient location, magnificent bay views, and excellent facilities, as well as the professional service from our team. We truly appreciate your continued support and look forward to welcoming you back again soon. Best regards, Kath Guanco Guest Experience Manager

Dear Yahya A., Thank you for sharing your feedback! We're glad you liked the location, design, and view of the hotel. We appreciate your comments about the room and cleanliness, and we’ll definitely work on improving these areas. We're happy to hear that our staff made a positive impression, despite the busy time. We hope to welcome you back in the future! Best regards, Kath Guanco Guest Experience Manager

Dear Fahad Altamimi, Thank you so much for sharing your detailed experience! We're thrilled to hear that you and your family had a wonderful stay with us. It's great to know that you enjoyed the spacious family suite, the beautiful views, and the variety of amenities we offer. We're also glad that the location, pools, and our friendly staff made your experience even better. We appreciate your kind words about the breakfast, and we're pleased to hear that you had access to convenient services and local attractions. We look forward to welcoming you and your family again in the future. Best regards, Kath Guanco Guest Experience Manager

Dear Hessa Q., Thank you for your detailed feedback! We're glad to hear you had an enjoyable stay and appreciated the friendly staff, spacious rooms with sea views, and breakfast variety. We’ll consider your suggestions for more Arabic dishes, longer afternoon tea hours, and improved shuttle service options. We also take note of your comments on room sound insulation, furniture, and pool cleanliness, and will work on improvements. We look forward to welcoming you back and making your next stay even better! Best regards, Kath Guanco Guest Experience Manager

Dear ABDULRAHMAN ibrahim A., Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our great location, beautiful views, and excellent service from our team. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay! Best regards, Kath Guanco Guest Experience Manager