We checked in for 3 nights with the booking under my partner's name for the first two nights and mine for the final night(Sunday). We explained the two name booking on check-in and bother our details were taken and we were given our room for three nights. At 9:45pm on our third night a staff member woke us up knocking on the door just to confirm we we staying 3 nights. This was soon followed by a phone call. We were woken by another staff member at 10pm once again to confirm we were staying the 3rd night. Given we had a 4:30 start the next day, being woken 3 times was not very appreciated.

The whole family went to Melbourne for the weekend to attend a wedding. We stayed at Sofitel on Collins and our stay was absolutely fantastic. The service, food and atmosphere was just incredible. The entire family had a great time in a lovely hotel

Staff were amazing and very accommodating. The bar was great, it had a great atmosphere and the drinks were very good, not to mention the cocktails. The room was excellent and well updated. The pillows were a bit soft but you can aske for firmer pillows and up it comes.

Had a wonderful stay for our anniversary. The staff are very hospitable and friendly. Unfortunately the restaurant was booked out for dinner, lower numbers due to the pandemic, but breakfast was very nice. A complimentary bottle of sparkling wine was very much appreciated. The only downside, the bathroom is starting to look tired, with old bathtub that have to get over the tall height to get in. The curvature of the base is such that you are unstable standing when showering.

Kudos to the General Manager and his team at Sofitel Melbourne on Collins. I contacted the GM several times as it was my daughter's wedding and due to Covid our plans had to change a couple of times. Mr Clive Scott and his team made sure our stay and our requests were made as easy and stress free. Very Impressive service

We always feel very welcome at the Sofitel, from the greeting from the friendly efficient reception staff to the bar staff at the Atrium, the Sofitel will always be our first choice when staying in Melbourne.

Staying at this hotel optimises what is great about the Sofitel brand,with this facility being one of the best in my experience in Australia the opulent junior suite affording scenic views of Melbourne All the staff are trained to make you feel special at all times,the food at the restaurants are of a gourmet delight

What a wonderful experience staying at this beautiful Hotel in Melbourne. Location is smack bang in the right spot of Melbourne. Easy transportation outside your door step. Rooms are a good size, bathroom had all the amenities you could use and need. I thought they got rid of turn down service, but I was lucky one night and got it! Rooms are fully functional, and extremely clean. Housekeeping do a wonderful job. Executive lounge is simply outstanding, the girls up there will look after you, like your wife or mother. Best service.

It was terrific to be back tSofitel MELBOURNE after 2 years. We had very good service in both the club lounge and the restaurant.he food was very good. This is the 20th time we have had our anninersary at SOFITEL MELBOURNE. The staff were very attentive.

I enjoyed my stay at The Sofitel. The staff were very welcoming, the venue was very secure and they took their sanitizing of the venue to the next level. I always enjoy staying at a Sofitel Hotel. I enjoyed dining in No35 Restaurant during my stay.

The hotel is still good but looking a bit dated and lacking some modern day basics like USB ports in the room, etc. and the pillows are very flat. The bar on 35th Floor was closed after about 1700 hrs, presumably due to COVID, so that was unfortunate. As usual the staff are lovely and accommodating and the foyer/reception areas well presented. That said, we still enjoyed our stay and made the booking using Points.

We had the most amazing time celebrating a big milestone. The team as usual made us feel special and the room was incredible, everyone needs to checkout the shower. We wish you all a Merry Christmas and Happy New Year and we look forward to seeing you again in 2022

Sofitel on Collins is the perfect place to unwind. We had a Club Room which was very comfortable, service was of the highest standard. Staff at Sofitel went the extra mile to make sure we had a stress free stay. Thanks to everyone at Sofitel.

Sofitel Melbourne is one of my favourite Accor properties anywhere in the world. Rooms are comfortable, view is fantastic and staff at the front and in the club couldn't be more helpful. Love this hotel, and can't wait to come back soon. Adam Baker

Being unable to go anywhere over the past 18 months it was great to be able to come to the city and experience the parks and shopping precinct of Melbourne. The only place to stay is the Sofitel. Close to everything and a nice stroll to the gardens and shopping. It was so good to be back at our favorite city hotel.