Pullman Melbourne On The Park bintang 5

Ramah keluarga

When you receive a welcome email two days prior to your arrival at a hotel, you can feel assured that your upcoming stay at your chosen hotel is going to be a good one. And so it has been from the moment we arrived at reception at the Pullman on the Park where we met both Toby and Andy who welcomed us on arrival. These two wonderfully professional concierges had both emailed to us seeking to make our stay a happy one by seeing if there was anything we might need to make our stay as comfortable as possible. From the early check in to the unexpected but very much appreciated upgrade to room 1414 overlooking Fitzroy Gardens, we knew that this lovely hotel was going to be a favourite any time we might visit Melbourne. We thought our first stay here earlier in the year, was lovely and clearly the high standards of the Pullman has being maintained as we have discovered. Our room was beautifully located in a corner with views overlooking the Melbourne CBD and across the tree-scape of Fitzroy Gardens. Everything we could have asked for was available along with a welcome message from the manager and a generous gift of a bottle of wine. We were attending a concert nearby at the Rod Laver arena so chose to dine at the excellent Cliveden restaurant located on the ground floor. Julia our waitress, could not have been more welcoming or accommodating! She was wonderful and assisted us in choosing two excellent meals from the menu. She navigated my wife to all the gluten free options with grace and courtesy. The executive lounge on the eighteenth floor with sweeping views over Melbourne the gardens and the MCG was very pleasant with an excellent selection of wines and beers along with a very generous selection of canapés. We really enjoyed our time there and found the lounge comfortable and welcoming. Breakfast in the morning was excellent with a wide range of options and once again the kitchen provides for allergies which was very much appreciated as my wife is a coeliac and felt very well looked after. In summary, with one final night here at the Pullman Melbourne on the Park to go, we have loved and are loving our stay. We will certainly be returning each time we come to Melbourne. The proximity to public transport both train and tram makes coming to this excellent hotel very straight forward. Of course it is the staff that makes a good hotel, a wonderful experience and clearly the manager, Glen Erickson and his team have perfected the art of creating an inviting hotel for guests. We did not meet anyone working at the hotel who did not smile and offer a greeting as we passed. A rare experience and one we hope to experience again soon.

Really beautiful hotel with an inviting lobby bar. Modern comfortable rooms. Nice pool, but frustrating because there were only 8 pool loungers, even though there was space for many more. Even though our room rate included breakfast, there seemed to be some confusion each morning. When I went to check out at the end of our stay, they tried to charge us for breakfast and I had to get it sorted out (so check your invoice closely). There are a few restaurants nearby, but it’s about a half hour walk into the CBD for a large selection of restaurants, theatres, bars, and shopping. Across the street from the MCG. Easy access to public transport. Set in a large inviting park. While we really liked this hotel, everything was expensive… $300 a night for the room, $17 for a beer or glass of house wine, $45 a day for parking, $42 per person for the buffet breakfast… so it’s a nice hotel, but not very good value. It’s a shame, because we would have spent more time utilising the hotel bar and restaurant if the prices had been more reasonable.

We arrived at 2-00pm to check in but told our room wasn’t ready and that they would text us when it was. We sat in the bar for an hour and checked with reception at 3-00pm only to be told that it still wasn’t ready. We waited another hour and checked again and told it was ready by the time they organized cards etc it was 4-30pm we we got to our room

This is a beautiful hotel with very good facilities and room fit-out. It’s clearly very new. Breakfast buffet had a vast selection for all tastes and was very pleasant. Breakfast was included in our room rate. The room itself was well fitted out (corner suite) with lots of storage, a comfy lounge and arm chair and a very comfortable king bed. The layout of the bathroom was also great, with the toilet hidden at the rear, double sinks and a large bath tub and rain shower. Blockout curtains are also great and the sound proofing is some of the best I’ve experienced in a hotel. However, we booked a suite advertised as having “stunning views” of the city across Fitzroy gardens. The room (214) looked out at a handful of trees. We could see the tops of some city buildings, but the views were certainly not “stunning”. At check in we were told by the concierge we had a balcony on which we could “enjoy the fresh air”. The balcony was enclosed by very high pool fencing and sat slightly below and directly next to the pool area (although no direct pool access). The floor was covered in fake turf which was not even laid properly and pulled back in some sections. The large glass sliding doors to this area had absolutely no views at all (unless a pool fence, fake turf and gawking pool using guests is your thing). Under the window that had the not so stunning views was gravel, broken tiles, broken pieces of wood and rubbish. This detracted from the already not to stunning views. On the morning after our first night I dropped some clothing on the floor and picked it up to find it had clumps of dog hair on it. It was at that point I knew why there was fake turf on the balcony area. We were in the dog suite… When we arrived for breakfast in the morning we were asked if we would like breakfast charged to our room. We said no, because it was included in the room rate. The 2nd morning our room was on the list, but the 3rd morning was not on the list, despite breakfast being included for all 3 nights. Over the next 2 nights/days we found more dog hair throughout the suite and on our clothes. When we ran the bath for a relaxing soak it too was full of dog hair. The water was yellow. When we emptied the water, cleaned the bath out and ran it again the water was clear. But we did not enjoy a relaxing soak. Checkout was mostly straight forward except we were asked about charges to the room, including breakfast. Again we reiterated that it was part of the room price. It was fixed without a fuss. We were not asked if we enjoyed our stay at this time which was probably a good thing. We did very much enjoy the stay and made the most of it. But we were very disappointed with the room allocation and the lack of advertised views. This was compounded by the fact we were given the dog suite - which was not cleaned very well between dog guests (there were many different types of dog hair in the room), and the concierge’s comments at check in about “enjoying the fresh air on the balcony”. The way he played this up suggests he knew exactly that we were allocated the dog suite with not stunning views and that somehow having a balcony covered in fake turf (which presumably the dog guests toilet on), directly next to the pool area (with no pool access but an ability for pool using guests to look directly into our room) was going to somehow make up for this. This felt condescending and I can safely say the balcony did not make up for any of it because it was unusable. I regret not saying anything during our stay, but we were in Melbourne for a relaxing break. We enjoyed our time in Melbourne, as we always do. On our next visit we will probably return to our usual stay at the Treasury on Collins where we have had a reliable, friendly and completely fuss free stay every single visit for the past few years. We chose the Pullman on the Park on this occasion due to 1. unavailability at Treasury on Collins, and 2. It was close to some events we were attending. Beautifully fitted out rooms. Great breakfast. If you have a dog and need a “5-star” city stay this might be a good option. No views though.

Had a delightful 2 night stay. Was upgraded to the executive level on arrival, albeit without access to the executive lounge. The room was great size and had all amenities. The view over the MCG, Myer Music Bowl and out to Port Phillip Bay was wonderful. The bed was comfortable and the room was clean. Also enjoyed the welcome gift. Ate breakfast and lunch in the restaurant. The food was great. Highly commend the reception staff - very helpful, friendly and accomodating.