Pullman Melbourne On The Park

Pesan informasi

Pullman Melbourne On The Park bintang 5

Catatan tamu Avis (Peringkat ALL) 4.4/5 201 ulasan

Hotel yang disetujui ALLSAFE

Melihat pada peta

Deskripsi

Keistimewaan hotel

  • Berlokasi di seberang kawasan olahraga dan Melbourne Cricket Ground yang ikonis.

  • Tujuh menit berjalan kaki ke CBD Melbourne yang ramai.

  • WiFi gratis dan layanan kamar 24 jam

  • Kolam renang, layanan relaksasi, dan pusat kebugaran

  • Masakan lokal & internasional ditawarkan di restoran dan bar

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Lokasi hotel

Pullman Melbourne On The Park

192 Wellington Parade
3002 MELBOURNE
Australia

  • Dengan pesawat

    TULLAMARINE Pada 24km / 14,91 mil

  • Dengan kereta

    FLINDERS STREET Pada 1km / 0,62 mil

GPS:-37.815558, 144.983195

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Hotel bisa diakses kursi roda
  • Kesehatan
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat

GALLERY RESTAURANT

The Cliveden Dining menghidangkan sajian lokal segar yang terinspirasi oleh masakan Mediterania dan Eropa. Nikmati menu a la carte modern untuk merasakan kekayaan warisan kuliner Melbourne yang terkenal.

Akomodasi kami

Ulasan tamu kami

Ulasan pelanggan kami untuk
Pullman Melbourne On The Park

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.4/5  201 ulasan

Peringkat TripAdvisor  4.0/5  1.460 ulasan

Disappointing service time and time again!

Catatan Tripadvisor 2.0/5

Quest814679 Ulasan TripAdvisor tersertifikasi

We've stayed at this hotel many times, but it has gone drastically down hill. Even though the rooms have been refurbished and look very nice, the service is simply appalling. I'm a Diamond member with Accor and frequent Accor hotels often. Membership benefits are generally recognised but not at this hotel. I had booked 3 rooms, one suite and 2 executive rooms, for my family and our parents, given it was Mothers Day on Sunday. I emailed the hotel in advance to advise that my husband and I would be arriving at 11am as we had a function to attend at the MCG, I requested an early check in for our suite so we could freshen up beforehand. I advised we did not require early access to either of the Executive rooms. On arrival our suite was the only room NOT ready. We left our bags with reception and left for the event. We returned around 5pm to find our bags had still not been delivered to our room. As we have access to the Executive Lounge, I had specifically booked executive rooms for our parents so we could all enjoy a quiet breakfast in the lounge and not in the noisy and unhygienic buffet in the restaurant downstairs (on our previous stay a bug had crawled out of my daughters pastry!!). We met a the lounge in the morning only to find it completely empty! No staff, no food and a coffee machine that didn't work. When I spoke with reception they told the lounge was not open for breakfast, but without any reason why! What is the point of paying for the Executive Room? It should be noted before booking that it is not available. And as a Diamond member, I received NO early check in, NO room upgrade (despite making a specific request for both) and the executive lounge was NOT available for breakfast. What is the point of being a loyal member?? This is not the first time our stay has been completely underwhelming, so it's definitely not a one off occurence. Despite the fabulous location, we will not be returning.

Not recommend for this hotel

Catatan Tripadvisor 3.0/5

Sordobi Ulasan TripAdvisor tersertifikasi

We stayed this hotel for celebration our 8 years anniversary. Staff not really friendly and care. Room way too small. Had dinner at the restaurant and was order steak and steak super dry very disappointed. The good thing is the room was super clean

Dear Guest, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. Thank you again for sharing your experience, please accept my apologies that our service levels weren't up to the standards you should come to expect. Rest assured this will be addressed with our team with their respective department managers.I will also share your feedback about your meal with our kitchen team to ensure they are quality checking meals coming out for our guests in the Cliveden dining room. On behalf of our team we wish you a Happy Anniversary and once again I am sorry that we didn't deliver a memorable experience for you on this occasion. This is not the standard you should come to expect from the Pullman team All the very best for 2022, please stay safe & healthy!

The rooms very clean and comfortable, the device was terrible

Catatan Tripadvisor 3.0/5

uschulz99 Ulasan TripAdvisor tersertifikasi

The restaurant staff was very inattentive and unhelpful even though the restaurant was empty. The reception staff was friendly but appeared to be unsure of their hotel and the services available. It was disappointing

Dear Guest Thank you for taking the time to tell us about your experience at Pullman Melbourne on the Park. I am sorry that your experience did not meet your expectations. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will speak with our Front Office team as it is our expectation that they should be explaining all details and services available within the Hotel at any time requested during your stay. I will also share your feedback about the Cliveden Bar & Dining staff with our Director of Food & Beverage so she can review who was rostered on during that period and conduct follow-up discussions with them as we strive to create positive, memorable dining experiences for all guests within our Hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. All the very best for the remainder of 2022, please stay safe & healthy.

Michael H - stay 27/03/22 to 28/03/22

Catatan Tripadvisor 4.0/5

X1656RNmichaelh Ulasan TripAdvisor tersertifikasi

Renovated room was very clean and modern, the only issue I found was the placement of the toilet roll, very difficult to access,could have been placed in a more easily accessable position? Overall the stay was enjoyable and the location is easy walking distance to the MCG and the city.

Dear Michael, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback following our recent room renovation upgrade project. I take on board your feedback about the placement of the Toilet Roll holder, this is something we will look at to see if this can be re-positioned to a more convenient location within the bathroom. Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one. All the very best for 2022, please stay safe & healthy!

Love the hotel

Catatan Tripadvisor 5.0/5

MissusKuan Ulasan TripAdvisor tersertifikasi

We have stayed at the Pullman for our anniversary and also recently to attend an event. Great location. An easy walk to the city. Tram stop outside the hotel. Very clean. Good team and the delicious food at The Cliveden. Highly recommend this hotel.

Dear Guest, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. It is especially pleasing to hear that you enjoyed not only our location but the service from our staff as we strive to create a memorable experience for every guest who stays with us. We hope you had an enjoyable anniversary, congratulations again from myself on behalf of all our team! Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one. All the very best for 2022, please stay safe & healthy!

Location with park views

Catatan Tripadvisor 4.0/5

Stayrelaxed Ulasan TripAdvisor tersertifikasi

This hotel would have one of the best locations in Melbourne - railway and trams outside the front door, a walk through the park puts you at the top of Collins Street, MCG across the road and great views (depending on your room). We received an upgade to a higher floor with MCG and city views. It is sad that covid has nealr brought many hotels to their knees - as a frequent traveller many suffer from staff shortages, little atmosphere and struggling restaurants, all through no fault of their own making. I so look forward to visiting again as people start to travel again.

Dear Guest, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one as we continue to rebuild our team through an ongoing recruitment drive to better service our guests in all areas. All the very best for 2022, please stay safe & healthy!

My stay

Catatan Tripadvisor 5.0/5

trevorshanghai Keluarga - Ulasan TripAdvisor tersertifikasi

very good efficent staff who were very helpful . Small problem were fixed quickly but very limited food options of a vegatarian . Need to cater for all people but very good ocations for attending New year functions

Dear Trevor, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. I have made a note of the feedback about the Vegetarian options and I apologise that the menu was so limited during your stay. We will continue to expand the menu and I have asked that both Vegetarian, Vegan and Gluten Free options are increased as we return back to normal operations in the coming months. Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one. All the very best for 2022, please stay safe & healthy!

Christmas vacation

Catatan Tripadvisor 5.0/5

colbowrights Ulasan TripAdvisor tersertifikasi

A most enjoyable stay at Pullman on the Park for the Christmas-New Year break. Check in on arrival was simple and our room immediately available On entering our room we found it fresh and well presented and ready for our stay.  The room and subsequent servicing were a credit to the housekeeping team. All members of the team were well presented, polite and ready to assist. The Concierge team looked after our vehicle and were always efficient in having it available for us. The Cliveden Room team led by Sophie and Everton were always welcoming and eager to assist. The team in the Executive Lounge, Ryan, Shane and Cassie always made you feel at home. Overall we had a most enjoyable stay. Many thanks to all concerned.

We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services following our room renovation project. I have also sent a copy of your comment onto Sophie our Director of Food & Beverage services so she can share this with the staff you have identified who helped make your stay an enjoyable one along with our Housekeeping supervisors Diana & Neelika who will be delighted with the feedback after their hard work. Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one as we strive to deliver outstanding guest experiences on each and every stay. All the very best for 2022, please stay safe & healthy!

Perfect venue, wonderful staff.

Catatan Tripadvisor 5.0/5

Cootabreeze Ulasan TripAdvisor tersertifikasi

Very welcoming, attentive & enthusiastic staff, fabulous food even though the “lounge access” was not available that week, love the new decor in refurbished rooms. Looking forward to our next visit in March for the footy ❤️🐰💚.

We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is especially pleasing to hear you enjoyed the room upgrades after our recent room renovation project. We apologise that the Executive Lounge wasn't in full operation during your stay, rest assured it will be on your next visit. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one. From all of our team best wishes for the festive season, please stay safe and healthy! Sincerely, Erkin Aytekin General Manager

Recharged after lockdown

Catatan Tripadvisor 5.0/5

ss0bey Ulasan TripAdvisor tersertifikasi

It was so good to get out of the house after Lockdown 5 and stay at Pullman Melbourne on the Park. From when we checked in to our departure we were spoilt with our luxurious stay. The incredibly friendly staff were so happy to have patrons again, leaving us feel like royalty. Our two night escape was just what we needed to recharge our batteries. Thanks Pullman Melborne.

Dear Guest, We very much appreciate your comments regarding your stay with us at Pullman Melbourne on the Park. It is always a pleasure to receive positive feedback. I will share your comments with our Front Office and Food & Beverage teams.. At Pullman we pride ourselves on our customer service so it is extremely pleasing that you were happy with not only the location but our staff throughout your stay. Thank you again for sharing your experience, and we hope your next visit will be even more enjoyable than this one. In the meantime please do stay safe and healthy. We miss our guests and can't wait to make you feel like Royalty again real soon. Sincerely, Erkin Aytekin General Manager

Enjoyable Stay

Catatan Tripadvisor 5.0/5

B3721JIbrettm Ulasan TripAdvisor tersertifikasi

Room upgrades are quite nice and although Club lounge closed it was compensated by amazing customer service from Downstairs Cliveden bar team. special mention to Julia and her sister whose name escapes me both being with Hotel for 25yrs +. best service have had at Accor hotels and credit to them. Am platinum member so have stayed at Accor a lot and regularly write reviews.

We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback, especially when it comes to our team members. I have provided both Agnes and Julia a copy of your review to further acknowledge their ongoing outstanding customer service. They are valued members of our team and we are thrilled to receive this feedback. We look forward to welcoming you back on your next visit to Melbourne at which time our Executive Lounge on the 18th floor is expected to be completed as we finalise the finishing touches to its renovations to match our new rooms. We have now added even more features to our rooms that we are confident will further enhance your experience on your next stay. On behalf of our team, please stay safe, healthy and we thank you for your ongoing loyalty to not only our hotel but the Accor group.

very good place to stay

Catatan Tripadvisor 5.0/5

MartynishynaT Ulasan TripAdvisor tersertifikasi

love the room very clean and nice amazing city view near the park nice , helpful staff . Good restaurant love the food , diner was just perfect also good for nice breakfast. Check out was easy and fast. Will come back again , love this place

We very much appreciate your comments regarding your stay at the Pullman Melbourne On the Park. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back on your next visit to Melbourne. On behalf of our team, please stay safe and healthy.

Escape from Isolation

Catatan Tripadvisor 5.0/5

David S Ulasan TripAdvisor tersertifikasi

We were greeted warmly by Melanie. Our suite overlooked the beautiful Fitzroy Gardens decked with autumn colours. Although there was a reduced staff we were well looked after and made to feel at home. All meals were served in the bar area and Arj and Dejay were very attentive. The excellent service continued to ckeckout with Keiko. It was a great escape - thanks to you all.

We very much appreciate your taking the time to rate your stay at Pullman Melbourne on the Park. We are delighted to lean that you had a magnificent stay with us and received great service from our friendly team. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Pullman on the Park

Catatan Tripadvisor 5.0/5

r0bbrady Ulasan TripAdvisor tersertifikasi

I stayed at the Pullman on the Park hotel in January with my wife and two children, the hotel staff were very pleasant and friendly, the hotel was clean and the location is superb. My family and I were extremely satisfied, well done Pullman hotel and thank you for making our stay a memorable one.

Dear Guest, Thank you for the great review of the hotel following your recent stay. We are delighted to hear that your Wife and Children also had a great stay with us. Our team makes every effort to ensure you have a memorable experience. We are already looking forward to welcoming you back the next time you are in Melbourne. From our entire team all the very best for the year ahead.

Excellent

Catatan Tripadvisor 5.0/5

unhappy678 Bisnis - Ulasan TripAdvisor tersertifikasi

Our stay was very pleasant. The service was excellent and the Executive Lounge was a great place to relax and enjoy the service and breakfast. Close to the MCG for the function I attended and also Rod laver Arena. .

Dear Guest, Thanks so much for your great review of the Hotel following your recent stay! We are delighted to hear the positive comments from the interactions you had with teams across various departments within the hotel and trust you had an enjoyable stay. We look forward to welcoming you back the next time you are staying or visiting Melbourne.

Another excellent stay

Catatan Tripadvisor 5.0/5

856ivanv Ulasan TripAdvisor tersertifikasi

Another wonderful stay at the Pullman. I experienced great service from all the staff that I encountered. And it was good to see some familiar staff in the Restaurant and Bar area. My suite was clean and very comfortable as usual. The pool was great. The only negative thing I experience was that I noticed that there was less selection for breakfast then there had been on my past visits. But as it was a quiet time over Christmas perhaps the hotel had minimised the menu. Great stay look forward to staying again

Dear Guest, Thank you for the great review of our hotel! We will be sure to share your feedback with our Breakfast team as we constantly change our offerings throughout the year. We are glad that you enjoyed your experience with us and trust that you had an enjoyable Christmas and New Year period. All the very best for 2020 and we look forward to welcoming you back the next time you visit Melbourne.

Good standard and quality but some poor communication and closed restaurant was a let down for otherwise a nice stay

Catatan Tripadvisor 4.0/5

DSR67 Couples - Ulasan TripAdvisor tersertifikasi

Location is really good for those wanting to go to the sporting events or stay in a slightly quieter spot just on the edge of the city with a nice outlook over the parks and sporting areas. The lobby, bar and restaurant area has recently been upgraded very nicely and I believe they are slowly upgrading the rest of the hotel. Rooms are still very nice clean and comfortable but feeling a little bit outdated in design—upgrade will make this place more interesting and deserving of another visit. Disappointingly as we were looking forward to it but the restaurant was closed for dinner while we were there which was not mentioned before arrival and we actually received an email with details to contact the restaurant for bookings before arrival. We ate at the bar one night which was actually very nice but still a limited menu so chose to eat out other nights. Being just out of the city, it is not in the free tram area and being we do not have a card for Melbourne trams, we ended up taking taxis into the city or walking. We were contacted before our stay via email and then via phone to check for anything they can do and as Gold members we were offered an upgrade which they were going to record but obviously never did. We got an upgrade of sorts when we asked but was a different upgrade than what was discussed on the phone. Obviously a small issue with communication within their organisation. Parking was very expensive at $35- a night for out of the city accommodation. Street parking is available for overnight and Sat afternoon and all day Sunday in the street at the side along the park. I would stay again, especially when they get through the remodelling. The bar area and bar staff were extremely good and mixed up different cocktails and had a good wine selection.

Stay to watch fire works

Catatan Tripadvisor 5.0/5

JenniferD66 Keluarga - Ulasan TripAdvisor tersertifikasi

We love the Pullman, we often stay for a night in town, the service is always good and nothing is to much trouble. Room was perfect and they even supplied a bed for my Guide Dog. The bar menu is really good value. Breakfast is great although they did struggle to keep up with the New Year’s Day rush.

Thank you for your valuable feedback, we are very pleased to learn you and your family have enjoyed your stays with us. We pride ourselves on making each and every one of our guests feel valued at every opportunity. We note your comment about breakfast and we will be reviewing this when we plan out staffing for the same period next year. We look forward to welcoming you back to monitor the progress and continue to share your feedback.

A few steps .... You're in the Park!

Catatan Tripadvisor 4.0/5

Wendy C Couples - Ulasan TripAdvisor tersertifikasi

We stayed in the "disabled" room on the third floor.(Accor-Plus stay-free room) Very basic room, sadly lacking the facilities to sit or lounge around....(There was one shabby office chair at the desk in front of the TV) The ONLY solution for us was to lay around.! I mentioned our "lack of basic comfort" & a second chair was delivered. Comfort is crucial for everyone...

Fireworks stay. NYE.

Catatan Tripadvisor 4.0/5

wyatt-rowe Keluarga - Ulasan TripAdvisor tersertifikasi

Hotel stay to see family fireworks. Good location. Friendly staff. Reasonable breakfast. Swimming pool was small for the size of the hotel and the number of guests. Although it was heated. Best part was, location.

Thank you for your valuable feedback, we are very pleased to learn you and your family have enjoyed your stays with us. We note your comment about the Pool, we are currently working with the Management team to see if this can be increased once our room renovation project which commences in a few months is completed. We look forward to welcoming you back to monitor the progress and continue to share your feedback.

Ulasan 20 terbaru kami

Dalam Kemitraan dengan TripAdvisor

Properti kami yang lain di sekitar

Semua hotel kami di MELBOURNE