Sofitel Melbourne on Collins 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.7/5 8,086 أراء

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25 Collins Street, 3000 MELBOURNE, أستراليا

الوصف

خدمات الفندق الإضافية

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

الإقامات المتوفرة لدينا

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موقع الفندق

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
أستراليا

نظام تحديد المواقع العالمي (GPS):-37.813504, 144.973355

الهاتف
فاكس +61 3 9650 4261

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.7/5  8,086 أراء

تقييم TripAdvisor  4.5/5  6,454 أراء

2025 شهادة تميّز

Cold ❄️; Physically and Metaphorically

ملاحظة Tripadvisor 2.0/5

law t تقييم TripAdvisor المعتمد

The service was functional at best. There were several inconsistencies and lapses, albeit staff members trying their utmost to mitigate. At it's core, effective communication appears lacking in numerous aspects. In particular, Club Sofitel was overcrowded and staff appeared overwhelmed. There was little personalisation and aspects, such as offering canapes over a semi-buffet, were simply not productive or time-effective. Canapes were also served with items that I am allergic to. Only Mia Gita, Derek Chen, Luella Wang, Nicky, Indy and Erin came across friendly and approachable. The others were always seemingly busy and somewhat superficial. Special mention has to be made of Mr. Derek Chen. He was the one who made me decide against checking out instantaneously. His demeanor and hospitality standards are world-class. Concierge was virtually non-existent; as I emerged from my Uber, my luggage was hastily taken from the trunk and I was simply told to take the elevator direct to the Club. As I did not know where the elevator was, I ended up navigating the escalator with my hand-carry to reception and then to the main lift lobby. All this while, concierge staff remained oblivious and non-attentive. The worst occurred during my departure. Understandably, it was 2.30am in the morning but there was just no one around to assist me with my bags. It didn't help that staff in uniform were seen walking past but seemingly on break. I switched rooms a grand total of 4 times, in part due to inefficiency of guest services/reservations, who had sent a pre-arrival email but paid little heed to the specifications and preferences. There appeared to be constant engineering works going on throughout the stay and I had an engineer who walked into my room without consent whilst I was taking a shower; due to lack of communication with housekeeping. What irks me the most would be the structure and layout of the building where noise readily travels up to the rooms. The rooms, even the suites, do not bear the same level of interior luxury as the lobby. The electric points are outdated and not all rooms come with USB ports. The worst would be the shower over tub, which is surprising as suites usually come with separate bath and showers. In gist, I was utterly disappointed with the stay. The saving grace was Atrium 35, but only staff like Jesse, Yuri, Erika and Tara were professional and hospitable. The rest appeared arrogant and unable to manage noise and crowds. Having stayed at the Pullman and Mgallery and even the Ibis previously, I was looking forward to a magnifique experience at the Sofitel. Instead, this extended stay has firmed my decision to give due credence to my Marriot Bonvoy membership instead. I had the opportunity of patronizing the Westin a few blocks away and the Ritz Carlton. Though I was not an in-house guest, their respective reception at concierge and the lobby lounge was far more superior to that of Sofitel Melbourne on Collins. They will be my options when I next pass through Melbourne. Dr. Sam Jay Yeo Singapore Accor Live Limitless (Diamond)

Luxury hotel in a great central location

ملاحظة Tripadvisor 4.0/5

joannaq2206 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Solo business stay for 3 nights. Great room, very comfortable bed. I had a lovely view of the MCG and the Melbourne tennis centre. Shower was in the bath which I’m not a fan of, but the bathroom amenities were great. Breakfast was amazing. Loved the freshly cooked eggs! I would definitely stay here again.

First visit to Melbourne

ملاحظة Tripadvisor 4.0/5

DnD-NZ Couples - تقييم TripAdvisor المعتمد

Very friendly on arrival, fast efficient check in, staff helpful and approachable. Excellent location. Lovely room, amazing view overlooking the city,dated bathroom, but clean and functional. Breakfast good choices, very tasty. Only negative, one bar open which was very “formal”, butt good drinks menu and staff.

My favorite Melbourne stay

ملاحظة Tripadvisor 5.0/5

JFairbairn المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

I’ve had many trips to Melbourne for work and stayed in a number of hotels in the CBD, the Sofitel is my absolute favorite and the one I always want to come back to. Great location, lovely rooms, friendly staff, great dining options and an all round great vibe. My pick of the bunch!

Dear JFairbairn, Thank you for posting a lovely review of your stay at Sofitel Melbourne On Collins. We very much enjoy welcoming back returning guests, and take it as a huge compliment that you chose to stay with us again.

Consistent

ملاحظة Tripadvisor 5.0/5

chris1953 Couples - تقييم TripAdvisor المعتمد

We like staying here. Convenient location, nice rooms and all the staff are amazing. Accor Plus membership always makes it a winner to dine in.

Dear Chris, Thank you very much for your good feedback. I am delighted to know that you enjoyed your stay and particularly our offering in No35 as well as our exceptional location. We look forward to seeing you again on your future visits to Melbourne.

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

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  • 825 أراء 7.3/10 المطاعم
  • 775 أراء 7.9/10 وسائل الراحة

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منشآتنا الأخرى القريبة

جميع فنادقنا في Melbourne

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.