Mercure Welcome Melbourne 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.9/5 4,512 أراء

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Mercure Welcome Melbourne - Image 1
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Mercure Welcome Melbourne - Image 3
Mercure Welcome Melbourne - Image 4
265 Little Bourke Street, 3000 MELBOURNE, Australia

الوصف

خدمات الفندق الإضافية

Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!

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موقع الفندق

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

نظام تحديد المواقع العالمي (GPS):-37.812801, 144.964508

الهاتف
فاكس +61 3 9639 0555

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • الحيوانات الأليفة غير مسموح بها
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
قرب الفندق
  • موقف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.9/5  4,512 أراء

تقييم TripAdvisor  3.5/5  4,917 أراء

Overpriced, over managed and understaffed

ملاحظة Tripadvisor 2.0/5

39samanthaj Friends getaway - تقييم TripAdvisor المعتمد

I’ve stayed at a few Accor places and was considering signing up for the plus membership. The location of this hotel is great close to everything and central The foyer is nice and appears updated but once you enter the rooms, you realise you’ve overpaid. I was in a family room, a king bed and a single for my mum, myself and a friend. The bathroom was small which tested the gymnastic skills. We attended a musical had a few drinks and arrive back to our hotel room at 2045. We had the tv on 15vol and we were chatting between the 3 of us normal noise level no yelling, no screaming, no persistent loud music, no louder than the tv, maybe laughing occasionally because we’re funny. We got a call at 2150 to inform us there had been a complaint about the level of noise coming from our room. After the call I looked at the time and called the reception and asked if there was a noise curfew, they said we needed to respect the other guests. (Which we understand) then they stated multiple guests had come to the desk to complain about the noise coming from the room. Although, we didn’t hear any of the doors open in our hallway and they aren’t quiet. What blew our minds the most is that, it was Saturday night in the city surrounded by bars and clubs which were a constant noise and it wasn’t even 2200. The area its self and building itself is very noisy, so it feels like a long term issue and they’re over managing it to the point that you can’t have a conversation. Noisiness is a common keyword in the reviews on here. Additionally, there express check in and check out and there is 1 person working the desk and it takes a long time.

Dear 39samanthaj, Thank you for taking the time to provide us with your feedback. We're glad you enjoyed our central location and updated foyer. However, I apologize for the issues you experienced with noise and room comfort. Your comments about the noise levels and bathroom size are noted, and we will review them to improve our guest experience. In response to your concerns, we are introducing a self-check-in kiosk later this month to streamline the check-in and check-out process. We appreciate your input and hope to better meet your expectations on a future stay. Best regards, Alex Mihardja Executive Assistant

Great location, but lacked the basics

ملاحظة Tripadvisor 3.0/5

Happiness25346464514 العائلات - تقييم TripAdvisor المعتمد

Overall our stay was OK, but nothing to rage about. Firstly, the good stuff… the hotel is situated in a great location, close to shops, trams, and various restaurants. The staff were generally attentive and helpful. The not so good stuff… we had a decent wait to check in with only one person managing check-ins (initially). From our family’s standpoint, the room was fairly small, cold and uninviting. We found it odd that most basic amenities were not provided and had to be asked for, and that they only cleaned the room once in the four days we were there. You can ask for more towels etc but it becomes troublesome to keep having to ask for stuff, that most hotels provide as basic. We weren’t unhappy with our stay, but definitely room for improvement.

Dear Happiness25346464514, Thank you for sharing your feedback with us. We're pleased you enjoyed our great location and found our staff attentive and helpful. I apologize for the inconvenience you experienced with the check-in process and room amenities. Your comments about the room size, temperature, and cleaning service are valuable, and we will use them to enhance our services. We appreciate your input and hope to provide a better experience on your next visit. Best regards, Alex Mihardja Executive Assistant

Mercure Welcome Hotel

ملاحظة Tripadvisor 5.0/5

TassieDeviltravels تقييم TripAdvisor المعتمد

I enjoyed staying at the Mercure Welcome, Little Bourke St. A professional and efficient 24 hr front desk. The breakfast team did an amazing job with the cooking and the service, and the housekeeping was done to a high standard and professional, so i was very pleased with my stay here overall. Its in a very handy location so i would highly recommend this place for anyone looking for a great place to stay in the heart of melbourne! I hope to be back one day very soon! Thankyou!

Dear TassieDeviltravels, Thank you for your kind words and detailed feedback. We’re delighted to hear you enjoyed your stay at the Mercure Welcome Melbourne and appreciated our front desk, breakfast, and housekeeping teams. It’s great to know the location and services met your expectations. We look forward to welcoming you back to Melbourne in the near future. Thank you again for your recommendation. Sincerely, Alex Mihardja Executive Assistant

Terrible, noisy and tiny room with noisy heater fan, noisy neighbours and noisy street. Definately would not recommend.

ملاحظة Tripadvisor 2.0/5

Q9203ATkimm تقييم TripAdvisor المعتمد

One of the noisiest hotels I have ever stayed in. Both inside and outside in the street. The noise was horrific I had no sleep. Inside walls paper thin, outside felt like I was sleeping out in the street .. terrible. Fan also rattled all night. Rooms were tiny as well. We were on level 4 if you are staying perhaps try and get one of the higher up rooms, you might pay more but you also might get some sleep. Would not recommend and would never stay here again.

Good afternoon I’m truly sorry to hear about the issues you faced during your stay. We strive to provide a comfortable stay for all our guests, and I regret that we fell short in your case. I appreciate your comments and sincerely apologize for the inconvenience experienced. Best regards, Alex Mihardja Executive Assistant

GREAT LOCATION!

ملاحظة Tripadvisor 4.0/5

lper3 تقييم TripAdvisor المعتمد

A great place to call our home for a few days. Very well located, truly in the heart of Melbourne Shopping Area/ Restaurants/ Musuems and others. Public transport are at your doorstep. The hotel is fully secured after 10pm and front desk is attended 24 hrs. Staffs were friendly and very helpful. Our room was surprisingly quite spacious considering it’s quite an old building. No minibar but works well if you are staying for a few days and stock it up with what you need. Basic decor but works and the room is clean. Basic coffee/ tea provided. A few things that disrupted our sleep are from other guests on same floor banging the doors and coming back too happy from a few drinks hence voice was loud and some swearing past midnight. Our A/C was also quite noisy. As Accor members, we got an great members price.

Dear Thank you for your feedback. We're delighted to hear that you enjoyed your stay and found our location convenient. It's great to know our staff were friendly and helpful, and that you appreciated the spacious room and secure environment. We apologize for the disturbances you experienced from other guests and the noisy A/C. We'll address these issues to improve our guests' experience. As Accor members, we're glad you enjoyed the great members' price. We look forward to welcoming you back soon. Best regards, Alex Mihardja Executive Assistant

بالاشتراك مع TripAdvisor

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منشآتنا الأخرى القريبة

جميع فنادقنا في Melbourne

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.