Novotel Melbourne on Collins 4.5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.1/5 6,657 أراء

نضمن لكأفضل سعر
Novotel Melbourne on Collins - Image 1
Novotel Melbourne on Collins - Image 2
Novotel Melbourne on Collins - Image 3
Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, أستراليا

الوصف

خدمات الفندق الإضافية

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • Complimentary Wifi for ALL!

  • Collins Arcade shops is undergoing a refurbishment with a reopen date of 1 Nov 2025.

الإقامات المتوفرة لدينا

Take advantage of our Flight + Hotel offers

Discover
Discover

موقع الفندق

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
أستراليا

نظام تحديد المواقع العالمي (GPS):-37.815963, 144.964961

الهاتف
فاكس +61 3 9667 5805

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • الحيوانات الأليفة غير مسموح بها
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف
قرب الفندق
  • موقف

LANE BAR

الصورة غير التعاقدية

For the perfect espresso, signature cocktails, a light meal and share style menu, Lane Bar is an ideal place for meeting friends or colleagues. Or catch up on work at the same time, with 30 minutes free WIFI for all guests.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.1/5  6,657 أراء

تقييم TripAdvisor  4.1/5  5,306 أراء

Felt like a budget hotel with poor presentation

ملاحظة Tripadvisor 2.0/5

David F تقييم TripAdvisor المعتمد

My first impression was pretty bad, as there was a terrible smell in the lift, which everyone was commenting about. The room I was given was tucked right at the back - about 7 turns to be able to get to the room. The carpet was old with holes in several places. I couldn't even get the TV to work! Overall a very poor experience for over $200. It felt like a budget hotel!

Dear David, Thank you for taking the time to share your feedback. We sincerely apologise that your experience fell short of expectations. Our neighboring retailers underwent wastewater pipe upgrades and as we share an open lift shaft, that odour unfortunately made its way into our building. We sincerely apologise for the discomfort experienced. Furthermore, the concerns you raised about communal areas and room facilities are being addressed through our planned lift upgrades in 2026 and upcoming refurbishments to enhance guest comfort. Our team regrets the technical difficulties you encountered and would have been pleased to assist had these been reported during your stay. We appreciate your comments regarding value and will review our pricing strategy to ensure it reflects the premium experience we aim to deliver. We do hope to be able to welcome you back for a better experience. Best wishes, Andrew Maynard, General Manager

Superb

ملاحظة Tripadvisor 5.0/5

602garrya تقييم TripAdvisor المعتمد

What a location. We have a two night stay jere and so far its been amazing, early check in and an upgraded room for a little extra charge was most welcome. Reception staff were amazing and very welcoming, hotel facilities are superb. Looking forward to using the gym and breakfast in the morning. Very comfortable bed and a quiet room, just what we needed after a 14 hour flight and much walking in Melbourne.

Dear Garry, Thank you for choosing our hotel. We're thrilled you had such a wonderful stay at Novotel Melbourne on Collins. We're glad you valued our Collins Street location and smooth arrival with the early check-in and room upgrade. It's fantastic our reception team made you feel so welcome and that you appreciated our facilities. We trust you enjoyed the gym and breakfast at Lane Restaurant overlooking Collins Street. We're also pleased your room provided the comfort and tranquility needed after your travels. We look forward to welcoming you back. Best wishes, Andrew Maynard, General Manager

Can't be arsed

ملاحظة Tripadvisor 1.0/5

Nick E تقييم TripAdvisor المعتمد

Wow - Novotel on Collins St - heart of Melbourne, thriving wannabe epicenter of Australia. Not going to review in detail but give an example of their customer last philosophy. Residents bar, maybe with 15 people in it. I arrive at 9.45pm and am informed that they are closed. Why I ask. We are not busy enough. 3 bar staff are on duty. I ask at reception who confirm this policy - shake my head and go to my room. Phone rings - can we bring you a bottle of wine? No thanks - moment is lost. Seriously management - is the bar manager running the hotel? I stay with Accor quite a lot but the Novotel brand is damaged beyond repair with me

Dear Nick, Thank you for taking the time to share your feedback. We sincerely apologise that your experience fell short of expectations during your recent stay. While we always aim to provide seamless service, we regret any inconvenience caused by operational decisions that affected your ability to enjoy our facilities. Our team remains committed to reviewing guest feedback to maintain service standards across all Accor properties. Should your travels bring you back to Melbourne, we would value the opportunity to demonstrate our usual high standards of hospitality. The whole team hope to have the pleasure of seeing you again. Best wishes, Andrew Maynard, General Manager

Not recommended for a romantic weekend

ملاحظة Tripadvisor 3.0/5

ianmcintosh تقييم TripAdvisor المعتمد

If you arrive in Melbourne on the skybus from the airport it is a fair old walk down Collins Street to the hotel. Best idea is to jump on a free tram. Forget about walking into a lovely foyer - just inside the entrance is a lift to the third floor and reception. You walk past a bar on the way to check-in - the front office guy was pleasant enough but had limited english. Next challenge - they were having problems with the lifts which in fairness they apologised for at check-in. I was on the eighth floor room 820 which turned out to be a corner mini suite. Very impressive but nothing in the mini bar, no usb slots and working out how to get local TV proved the top mind puzzle of the day. Bathroom was also a good size - room lighting average and the hot water took an eternity to arrive. If you prefer soap like me take your own - the hotel only offers pumps for shampoo, conditioner and body wash. I don't usually use the aircon when i go to bed - but blowed if i could work out how to turn it off. Another puzzle.

Dear Guest, Thank you for reviewing your recent stay with us. We’re pleased you found aspects of your corner suite impressive and appreciated the spacious bathroom design. Our team takes pride in offering comfortable accommodations and are glad these elements contributed positively to your stay. However, we sincerely regret that several aspects fell short of your expectations. Please accept our apologies for the lift disruptions you experienced – we’re currently preparing for a full lift system upgrade in 2026 to enhance reliability. Regarding room amenities, our minibar operates on an on-demand system to promote sustainability, and we’ll review how we communicate this to guests more effectively. Nonetheless, we’re heartened you acknowledged our colleague’s welcoming approach at reception. Their dedication to guest service remains a priority, and we’ll continue supporting staff development in communication skills. We hope to welcome you again for a more pleasant stay. Best regards, Andrew Maynard, General Manager

Stay elsewhere until renovations complete

ملاحظة Tripadvisor 2.0/5

jennifercB6542NX تقييم TripAdvisor المعتمد

The lifts take a long time and often stop at every floor, sometimes closing before you can get in. There is lots of construction going on so views from rooms internal not great (ask for street side). Biggest gripe is the swimming pool is unavailable but this is not told when booking- my colleagues and I had taken bathers to swim so were very disappointed. My desk also had residual glue or varnish that had dried (room 815) so not ideal for working. Also if you are travelling with luggage be aware it is a nightmare for taxi services to park outside and unload/ store luggage- Joseph in concierge was brilliant at helping with this. The location of the hotel is excellent but the quality is a long way off being acceptable yet.

Dear Jennifer, Thank you for taking the time to share your experience. It's rewarding to hear our concierge service met your needs during luggage handling challenges. We apologise for facility-related inconveniences during our improvement works. Please know we're prioritising elevator maintenance and would have promptly addressed room concerns if notified. Our pool renovation is a part of exciting refurbishments coming; however, we regret that communication was not sufficient in this case. Ultimately, we're pleased our prime location offered convenient urban access, and hope this compensated somewhat for other shortcomings. We hope you will consider staying with us again in the future. Best regards, Andrew Maynard, General Manager

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 2,532 أراء 9.4/10 الموقع
  • 3,381 أراء 5.7/10 الغرفة
  • 3,151 أراء 7.8/10 الخدمة
  • 97 أراء 2.9/10 إنترنت
  • 1,472 أراء 5.4/10 مستوى الراحة
  • 1,157 أراء 3/10 وسائل الراحة
  • 1,148 أراء 5.5/10 مستوى النظافة
  • 872 أراء 7.8/10 الإفطار

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

جميع فنادقنا في ملبورن

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.