Mercure Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.7/5 53 reviews

Hotel extras

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Thailand

GPS:18.802206, 98.985593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  53 reviews

TripAdvisor Rating  3.5/5  1,236 reviews

Old Travellers

TripAdvisor rating 4.0/5

Bruce L TripAdvisor review

We have stayed many times at this hotel over the past 10 years except between 2021-22 however, we were there in April 23 and were surprised how good the hotel was after Covid. They were able to keep a lot of the staff we know from previous years which is a credit to the management team. We enjoy the service the hotel has and the old world charm that we like, big lobby/lounge and the rooms .beds are big, very clean. We enjoyed the hotel restaurant for breakfast and dinner with a good selection that suited us. The lawn area is nice for sitting outside the dining area. The only down side was the air quality due to fires on the border with Myanmar(Burma) .The location of the hotel is very central to the main shopping centres by mini bus (tut tut) we would pay 20 Baht each per trip. It is a short 10-15 min walk to the old city walls.

Dear Khun bruce1620, We are thrilled that your stay was once again everything that you were hoping for and that you consistently find our hotel to be comfortable and excellent value. Many thanks for staying with us recently at Mercure Chiangmai and for sharing your positive commendation with us on the forum. We are delighted that our hotel and team of associates was a highlight of your Thailand adventure, and we thank you for sharing your kind words. Your kind words have been shared with our associates and we look forward to you returning to enjoy further quality stay experiences whenever you visit Chiangmai. Thank you for your recent patronage and for giving us the opportunity to provide you a comfortable and memorable stay. Sincerely, The Management

Good stay

Customer review rating 5.0/5

S. Couples - Confirmed reviews ALL

The room was ok large and clean but a bit old. The staff was helpful. The pool was nice.

Dear Mr. Knop S., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Brilliant stay

Customer review rating 5.0/5

Stuart T. Families - Confirmed reviews ALL

Having used the Mercure Chiang mai for many years it was an absolute pleasure to stay there again,the manager greeted us upon arrival and was brilliant and the staff were polite and very helpful

Dear Khun Stuart t., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Terrific to be back after Covid-Great Stay as always

Customer review rating 5.0/5

Travellers Couples - Confirmed reviews ALL

We were sadly last at the Mercure in March 2020 and it was great to be back to enjoy your hospitality and the charm of the hotel with its lovely lobby area. We have stayed many times over the years and are still impressed by the hotels friendly and helpful staff . The location is good for us and ticks all the boxes we enjoyed the outside area adjacent to the restaurant.

Dear Lofts B., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially, Khun Tai , Khun Duen and Khun Daow. I am sure that this feedback will serve as an encouragement to them as well as all of our staffs as we strive to continuously improve the quality of our services. It is our pleasure to have you back with us as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Hotel Management Team

Location was good

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Staff were very friendly. The whole hotel looked a bit dated. Not what we usually associate an accor hotel with.

Dear Mr.Taylor R., Thank you for taking the time to tell us about your experience at the Mercure Chiang Mai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Hotel Management Team

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Other web-users rate our hotel

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