Mercure Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.8/5 138 reviews

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183 Changpuak Road, SRI POOM, MAUNG DISTRICT, 50200 CHIANG MAI, Thailand

Description

Hotel extras

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Our accommodation(s)

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Hotel location

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Thailand

GPS:18.802206, 98.985593

Telephone
Fax +66 53 225 505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  138 reviews

TripAdvisor Rating  3.5/5  1,259 reviews

Extremely friendly

Customer review rating 4.5/5

Stephen H. Solo - Confirmed reviews ALL

Super staff so friendly and helpful both before arrival helping with tours and on property very friendly and helpful on site . Always a smile Thank you will visit again

Good Stay

Customer review rating 4.5/5

Yl W. Solo - Confirmed reviews ALL

Everything is fine and above average

Good location

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Good location and near by good local market and food store.

Dear gan m., Thank you for sharing your positive feedback about your stay at Mercure Chiang Mai. We are delighted to hear that you appreciated our convenient location and the nearby local market and food stores. Our prime location allows guests to explore the vibrant local culture and enjoy a variety of culinary experiences, and we are glad you found it to your liking. Your kind words inspire us to continue offering memorable stays for all our guests. We look forward to welcoming you back in the future and hope your next visit will be just as enjoyable. Please feel free to reach out if we can assist with anything for your next stay. Best regards, Sirisook Moore General Manager

Good Location

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Friendly atmosphere.

Dear Khun Sarawut C., Thank you for your positive rating of Mercure Chiang Mai. We are delighted to know that your experience met your expectations. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. At Mercure Chiang Mai, we are committed to creating memorable experiences for our guests. Your satisfaction is our top priority, and your positive rating serves as a testament to our team's dedication. We continuously seek to enhance our services and facilities to ensure that each stay is better than the last. Your feedback motivates us to maintain high standards and to find new ways to delight our guests. We look forward to welcoming you back to Mercure Chiang Mai in the near future. Please do not hesitate to contact us directly if there is anything we can do to make your next stay even more enjoyable. Sincerely, Sirisook Moore General Manager

Sleepless in Chiang Mai

TripAdvisor rating 3.0/5

phillipn769 Solo travel - TripAdvisor review

I have grown to love Chiang Mai and visit frequently; staying at the Mercure for a few of those times already (which I will add, have been very good experiences before). I would have stayed here more often, but they don't have a gym (there is a private gym nearby which is reasonably priced though) and the pool is not something I like to use too much. Anyhow, I arrived in town after a long flight and was keen on getting some rest. I didn't recognise anyone at the front desk, so I made an attempt to explain to them that I'm a regular in hopes of trying to expediate the check in process, but they seemed to insist on going through everything with me again (not really a big deal). The room I got was smaller than usual, which is fine (the rooms were already too big just for myself anyway). The thing with the room this time though, is that it is one of those with a door that can be opened up to access the neighboring room. Housekeeping kept banging against it with the vacuum cleaner which left me unable to rest that afternoon when I arrived. I was still taking work meetings during this visit and, because of the time difference with back home, I had to wake up early. So I can plan around housekeeping, I had come down to the front desk to just enquire about what time of the day I can expect them to reach my room. This seemed to have led to some misunderstanding, since they started leaving my room to much later in the afternoon. Which coincided with when I would finish work and will try to rest up before heading out into town. My attempts in explaining to them that I just wanted my room cleaned in the morning seemed to just make it worst (even leaving the door sign out to clean the room didn't change anything). One instance when there was a knock at the door, I was actually overjoyed thinking it was housekeeping finally, but instead was greeted by someone with another plate of fruit! I just wanted my room made! Some other things, power outlet by the study was broken; The Citrus restaurant staff still had a bit of trouble with collecting my orders (partly my fault I guess, since back home we call french fries, chips which might have led to some confusion). The chicken steak is still dry, but at least the pork chop was an improvement from the last time.

Dear Phil N, Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Chiang Mai. We are truly sorry to learn that this visit did not meet the standards of your previous experiences, and we appreciate your loyalty to our property. We regret that the room allocation and the housekeeping schedule caused inconvenience during your stay. The situation with the connecting room and the associated noise, as well as the misunderstanding regarding your housekeeping preferences, should not have occurred. We will ensure that our team receives further training to better understand and accommodate guest requests, particularly for regular visitors such as yourself. Regarding the broken power outlet, we apologize for the oversight and will have our maintenance team address this issue promptly. We are also reviewing our restaurant service to improve communication and food quality, as we strive to provide a better dining experience. We appreciate your candid feedback on areas where we can improve, including the pool, and will take this into consideration for future upgrades. Your comments are valuable in helping us better serve you and all our guests. We sincerely hope you will give us another chance to provide you with the restful and pleasant experience you have come to expect from Mercure Chiang Mai. Please feel free to reach out to us directly for any assistance with your next booking. Warm regards, Sirisook Moore General Manager

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Other web-users rate our hotel

  • 247 reviews 9.4/10 Location
  • 346 reviews 7.9/10 Room
  • 360 reviews 9.4/10 Service
  • 172 reviews 7.8/10 Cleanliness
  • 131 reviews 8.7/10 Breakfast
  • 130 reviews 3.8/10 Vibe
  • 100 reviews 9/10 Value
  • 9 reviews 3.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.