Novotel London Waterloo

Customer review rating (ALL Rating) 4.4/5 1,844 reviews

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Novotel London Waterloo - Image 1
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113 Lambeth road, SE1 7LS LONDON, United Kingdom

Description

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
United Kingdom

GPS:51.494861, -0.118287

Telephone
Fax +44 20 7793 0202

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,844 reviews

TripAdvisor Rating  4.0/5  3,988 reviews

Breakfast is a rip off

Customer review rating 0.5/5

Aiden G. Business - Confirmed reviews ALL

Don’t pay for breakfast it is really bad. Beds were okay but it’s not really a warm inviting room.

Dear Aiden G., Thank you for choosing Novotel London Waterloo for your recent stay and for taking the time to share your feedback. We’re sorry to hear that our breakfast did not meet your expectations. We strive to offer a high-quality dining experience, and your comments will be shared with our food and beverage team for further review. We also regret that the room did not feel as warm and inviting as we aim for our guests to experience. Your feedback is valuable, and we will look into ways to improve the overall ambiance. On a positive note, we’re glad to hear that you found the beds comfortable. We always aim to provide a restful experience for all of our guests. Thank you again for your input, and we hope to welcome you back to Novotel London Waterloo in the future. If you have any additional comments or requests, please don’t hesitate to reach out. Sincerely, Novotel London Waterloo

A Nice Hotel to stay

Customer review rating 3.5/5

Martin Business - Confirmed reviews ALL

The rooms and common areas of the hotel are very clean and tidy. The bedrooms are very good but the TV is very limited and very frustrating. Menu for channels doesn't;t work easily and the channels available,e are far too limited. Wider choose of film type channels and entertainment channels would be great. Breakfast good though eggs are a bit tough if you don't get in early. Tomatoes were just halved standard salad tomatoes and were a bit hard and not unctuous enough.

Dear Martin G., Thank you for taking the time to share your feedback, and for choosing Novotel London Waterloo for your stay. We are delighted to hear that you found our rooms and common areas clean and tidy, and that you were happy with the quality of the bedroom. We also appreciate your comments about the TV and breakfast. Your suggestion for a wider selection of channels and entertainment options has been noted, and we will certainly look into improving this. We're also grateful for your thoughts on the breakfast, and we will review the preparation of the eggs and tomatoes to ensure they meet our guests' expectations. Once again, thank you for staying with us, and we hope to welcome you back to Novotel London Waterloo in the future. Warm regards, Novotel London Waterloo

Super

Customer review rating 5.0/5

Wissam Families - Confirmed reviews ALL

Very best

Dear Wissam E., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel London Waterloo

Relaxing time

Customer review rating 4.5/5

Steven M. Couples - Confirmed reviews ALL

Two nights of relaxation

Dear Steven M., Thank you so much for sharing your feedback! We’re thrilled to hear that you had a relaxing time during your stay with us. It was a pleasure to host you, and we’re glad you chose Novotel London Waterloo for your getaway. We hope to welcome you back soon for another restful stay. If there’s anything else we can do to make your next visit even better, please don’t hesitate to let us know! Sincerely, Lea Manalo Operations Manager

Well located

Customer review rating 3.0/5

Name Business - Confirmed reviews ALL

Room was a bit too cold. Temperature set to 18 with no possibility to increase to 19 or 20...

Dear Sheik Amal Khan A., Thank you for sharing your feedback! We're glad to hear that you found our location convenient. We're sorry to hear that the room temperature wasn't quite to your liking. Your comfort is important to us, and we'll look into the issue with the temperature controls to ensure a more pleasant experience for future stays. We hope to welcome you back to Novotel London Waterloo soon! Sincerely, Novotel London Waterloo

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Other web-users rate our hotel

  • 1,264 reviews 9.3/10 Location
  • 1,351 reviews 7/10 Room
  • 1,316 reviews 8.2/10 Service
  • 19 reviews 7.1/10 WiFi
  • 803 reviews 7.2/10 Breakfast
  • 617 reviews 6.7/10 Cleanliness
  • 405 reviews 5.2/10 Food
  • 255 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.