Novotel London Waterloo

Customer review rating (ALL Rating) 4.3/5 1,983 reviews

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ALLSAFE approved hotel

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • An ALLSAFE, Clifton Environmental certified hotel

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Hotel location

Novotel London Waterloo

113 Lambeth road
United Kingdom

GPS:51.494861, -0.118287

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,983 reviews

TripAdvisor Rating  4.0/5  3,935 reviews

Well located

Customer review rating 4.0/5

Zg Families - Confirmed reviews ALL

There are 1 bottle of still and 1 bottle of sparkling water free daily provided to 2 people which isn't normally enough for 2 people but suiable for 1 person. And when extra is ordered it's paid....not acceptable at least considering stay of 2 people in 1 room

Dear Zulfugar G., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. I am glad to hear that you did enjoyed your stay however I feel like the bottled water should be address separately. You have booked a Superior room, which as a Gold member we have assigned you a Executive room as per highest available room category. As per standard we do provide bottled water only to Executive rooms, 2 bottles per day and we providing more water only when booking is made for a family. Nevertheless, we do encourage all guests to speak with Duty Manager upon their stay to speak about any special requirements as some exceptions could be made in special occasion or alternative could be arranged. Sincerely, Anna Janikowska Rooms Division Manager

Excellent service at the front desk.

Customer review rating 5.0/5

Guy Solo - Confirmed reviews ALL

Room a little disappointing for the price. But knowledgeable and helpful staff were really willing to make my stay a good one.

Novotel London Waterloo

TripAdvisor rating 5.0/5

Navigate44195 TripAdvisor review

My partner and I have recently spent two weeks at the Novotel Waterloo. The room was clean and comfortable, we were in a fantastic location and able to access all transport very easily. It was a fabulous way to see London and very easy to get back to, in the evening when we were exhausted. The breakfast was good quality and substantial. The staff were always very helpful, friendly and happy to share useful information about London. Our plane was delayed and the staff happily arranged a late check out for us as the room was not booked back to back. This made the end of our trip very comfortable, we did not check out until 1700hrs.

Well located

Customer review rating 4.5/5

Lin Families - Confirmed reviews ALL

Would highly recommend this hotel. Located just beside Lambeth Palace, 2 minute walk from the Thames. The rooms are well decorated and modern. The breakfast was excellent, with food to suit all tastes. But above all the service from the staff was wonderful. They were so friendly and helpful, going the extra mile to give information & tips to help their customers make the most of their stay in London

Great location, amazing staff, very reasonable nightly rates

Customer review rating 5.0/5

Ali S. Business - Confirmed reviews ALL

I’m an Accor diamond member and missed my connecting flight and had to stay a night in London. The hotel was in a great location, staff were very welcoming and friendly and rooms were clean and well equipped.

Dear Ali S., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

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Other web-users rate our hotel

  • 1,218 reviews 9.2/10 Location
  • 1,456 reviews 6.7/10 Room
  • 1,341 reviews 7.9/10 Service
  • 15 reviews 6.7/10 WiFi
  • 794 reviews 6.8/10 Breakfast
  • 728 reviews 5.7/10 Cleanliness
  • 402 reviews 4.4/10 Food
  • 281 reviews 4.6/10 Value

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