Novotel Darwin CBD Hotel 4 stars

Customer review rating 4.0/5 4,534 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Darwin CBD
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+ 22 Services
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Room 1

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Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Jacuzzi
  • Bike rack facilities (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 2 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Darwin CBD

100 The Esplanade
0800
darwin
australia

Tel: +61889635000

Fax: (+61)8/79062211

Check-in from 14h00

Check out up to 11h00

  • THE ESPLANADE :  GX620 G HOUND PEEL STREET

  • By plane

    DARWIN INTL AIRPORT At 12.6km / 7.83 miles

  • By helicopter

    DARWIN HELI-PORT At 15km / 9.38 miles

  • By car

    STUART HIGHWAY - HIGHWAY 1 At 1km / 0.63 miles

  • By train

    DARWIN TRAIN STATION - GHAN At 0.02km / 0.01 miles

GPS :-12.4627, 130.83792

Our accommodation(s)

Perfect for both business and leisure travel, Novotel Darwin CBD offers a variety of accommodation options, including Standard and Superior rooms, and spacious two bedroom apartments. Stylish and contemporary, guest rooms at this excellent Darwin hotel feature everything needed for a comfortable stay. Guests can enjoy a range of convenient facilities, which include a TV with cable, wired and WIFI Internet access, a work desk, a minibar, air-conditioning and ensuite.

Standard Room

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room Harbour View

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Junior Suite 1 Queen Bed City View

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Junior Suite 1 Queen Bed Harbour View

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

ZEST RESTAURANT

Type of cuisine: International

Discover the tastes of the award winning Zest Restaurant. A cuisine that combines Australian comfort food & dishes showcasing Indigenous flavours.

Menu (PDF)

Lunch

06:30 - 09:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JABIRU BAR

Non contractual photo

Jabiru Bar located amongst the greenery of the atrium. The perfect place to meet & relax after a long day.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 116

  • Maximum capacity: 110 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Darwin CBD

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,534 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,656 reviews

Good location, but run down

TripAdvisor rating 3.5/5

scottjmiller747 24/11/2020 TripAdvisor review

Hotel was ok, but very old and univiting for what I think of Novotel. Bathroom was moldy, paint peeling and old. The rooms are of good size, but need a good update like the hotel. The staff were nice and helpful. Parking is a problem.

Disappointing

TripAdvisor rating 3.5/5

Dover2364 18/11/2020 TripAdvisor review

As an Accor Plus Loyalty Gold member, and a local, my family and I often stay at this hotel for short getaways in the city. This time we were in a 2 bedroom apartment, which we have stayed in before. We have noticed over recent stays that the hotel appears to be being run down and maintenance is not a priority for the owners of the property. Having had a few minor & not so minor issues previously, from faulty TVs, to no hot water, this time was a little extra disappointing, for the following reasons: 1. The air conditioner in the main bedroom didn't work at all (Darwin, November, build up to the wet season); 2. The air conditioner in the main area had a persistent rattling noise for the whole stay; 3. There was almost no cold water pressure in the bathroom; 4. the I hope the hotel, and perhaps Accor/Novotel conducts a review soon and seeks to improve its produ seal on the pipe out the back of the toilet leaked every time you flushed; The toilet cistern was coming away from the wall; 5. The in room safe didn't work; and 6. The mattress in the main room sagged in the middle, so my wife and I would constantly roll into each other throughout the night. As we have always maintained, and one of the reasons we still come back to the hotel, is that the staff are fantastic, and very friendly and helpful. Although 1 person to run reception and also attend to the needs of all the guests, is not sustainable. Your staff is by far your greatest asset, and they should be commended for the commitment. It appears the staff are doing their very best, but are receiving no support from the owners of the hotel. As the only Accor "Hotel" in the Darwin CBD, I have always tried to use the hotel for the Loyalty benefits. However, I am getting increasingly disappointed with the product. Having stayed at many Novotel Hotels around the world, I can honestly say that this one does not deserve the brand as it is currently being run. I understand that COVID19 has an impact on most businesses, and this one would be no exception, but I am not sure that it can be used as an excuse for many of these concerns, certainly not moving forward.

Never Staying Here Again

TripAdvisor rating 3.5/5

Andrew A Business - 11/11/2020 TripAdvisor review

Very very old and tired. Room was dirty with ants in the bathroom. The bed was ok which was the saving grace. TV would not turn off air conditioner was old and tired so had to rely on the ceiling fan to keep cool! Staff unhelpful and not interested. Will never stay here again!

OK for a One Night Stay

TripAdvisor rating 3.5/5

5MAB2015 10/11/2020 TripAdvisor review

Well located Hotel close to the centre of the City. Hotel and rooms however are a little dated though clean and tidy. Our Room had Ocean Views which improved its ambience. We had breakfast in the restaurant which was satisfactory - buffet style.

A very disappointing stay

TripAdvisor rating 3.5/5

cammccullough 29/10/2020 TripAdvisor review

My wife and I booked 2 nights here so we could explore Darwin. Checkin went smoothly and our assigned room was spacious and comfortable with a nice view over the harbour. Sadly that’s where the good ended. When I booked online the in house restaurant was advertised and looked great but AFTER we’d checked in we heard another person being told that the restaurant is closed Friday to Sunday. When we confirmed we were also informed the bar is also closed. We arrived on a Friday. As part of our Accor membership were were entitled to a couple of welcome drinks from the bar. When these were offered we were told reception staff would get them from the bar and we could sit in the closed bar alone to drink them. As we had planned to “eat in” over the weekend we found this extremely disappointing. Also the fact that we weren’t told makes things even worse. As we had prepaid for our stay we couldn’t cancel. If we had been informed the restaurant was closed we would not have booked. Reception staff during our stay were unhelpful with a disinterested attitude. We had a minor issue with the room, we went down to reception and asked for some help. What we got was a shrug and told “nothing I can do about it” On the way back to the room we spoke to housekeeping who came to our room and fixed things easily. Our room had a phone but no clock/radio which is usually standard at a Novotel property. We are long term Accor members and this is the worst experience we have had. This property is NOT Novotel standard and probably not Mercure either. I’ve actually had better at Ibis Styles than this place. We will never stay here again.

Great Location To The Darwin CBD

TripAdvisor rating 3.5/5

daryl875 Business - 28/10/2020 TripAdvisor review

Nothing overly wrong with this hotel other than the fact that there was no undercover parking on site (you had to use the hotel next door) and no communication was made re the hotel hosting quarantined quests. This would have definately made me think twice before booking. With only two lifts in operation, it was a little distressing when the door opens up and staff are wearing masks and pushing carts full of "who knows what". Our room was fine, albeit the bathroom was a little dirty.

Average Hotel

TripAdvisor rating 3.5/5

Jabiru3828 15/07/2020 TripAdvisor review

When we checked out we had to wait about 5 min. When I queried this the person said "he is alone, and was on the phone and could I not see it" which I thought was not really a good answer to a customer. The room as not as clean as it should be, and there was dust a dead bugs in the window area. Also the tap are fitted upside down, so you cannot see which is the hot or cold taps, which is rather annoying. Would I stay here again? I am not really sure.

Weekend Escape

TripAdvisor rating 3.5/5

656post4sue 09/07/2020 TripAdvisor review

Took a long weekend getaway with my husband. Booking was easy and efficient and we were upgraded to a junior suite with harbour view being an Accor member. Check in was swift and welcoming. The suite has a separate bedroom and lounge area with both having wall-mounted flat-screen TVs - no Foxtel or Netflix but does have Stan. The suite was comfortable and adequately equipped including fluffy white towels. I especially appreciated the double power points each side of the bed and the window nook to sit in and watch the ships go by and take in the fabulous Esplanade/water views. The restaurant and bar were not open much due to COVID restrictions but I did have breakfast on the last morning which was excellent - a tasty and generous big breakfast at a very good price. All the staff were lovely and helpful to a greater or lesser degree which is being picky but some did go over and above to make our stay as special as it could be in restricted times. There is an onsite carpark and also a pool/spa. The hotel is a little tired in some areas but for the budget price, cannot be complained about. Location in the cbd is excellent without city noise.

Appreciate it was COVID-19, But

TripAdvisor rating 3.5/5

KeaMite 11/06/2020 TripAdvisor review

Disappointed, hotel was tired, in dire need of maintenance/refurbishment. Room fridge did not cool, ceiling paint in bathroom was peeling off, carpet was stained. I knew it 30 years ago as the "Atrium" just prior to it closing for refurbishment and re-branding. Definitely overdue for another major refurbishment

Friendly staff

Customer review rating 4.0/5

Ben Solo - 22/03/2020 Confirmed reviews ALL

I stayed just one night. Staff arranged parking and late check out for me. Very helpful and friendly. Bath towels too small.

Sadly in need of a renovation

Customer review rating 4.0/5

Fried Families - 22/03/2020 Confirmed reviews ALL

Carpet had stains on it, there was a mildew smell throuout the rooms. Peeling paint in the bathroom, stayed 8 nights and the sheets weren't replaced once! Bathroom not very well cleaned each day and floors not even swept. Very disappointing considering it is called a novatel hotel.

Great location. Beautiful sunset position

Customer review rating 4.0/5

Anonymous Couples - 21/03/2020 Confirmed reviews ALL

We only stayed two nights but will stay longer next time.

Dear Larry S., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. I am glad that you enjoyed our central location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08… E. fo…

well located

Customer review rating 4.0/5

Sally U. Solo - 19/03/2020 Confirmed reviews ALL

Your staff were friendly and helpful and while hot water for the bath or basin was excellent I had trouble with the shower and never got hot water in the shower

Dear Sally, We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. I am glad that you enjoyed our central location and that our team managed to leave such a positive impression with you. I have shared your feedback regarding the issues with our Maintenance Manager to address immediately as a matter of urgency. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08… E. fo…

Great Darwin stay with view

Customer review rating 4.0/5

Geoffrey A. Couples - 18/03/2020 Confirmed reviews ALL

Reception was a bit slow, as no one was at the counter. After arriving, check-in was then done quickly & arriving at our room was great as it was a 35 deg. humid day & the room was nice & cool with the a/c. on. My only concern was a pre-authorised credit card amount for $50 for room orders/damage. On our stay we used a bottle of water ( $4.50 ), & at book-out I wanted to pay that in cash & get the $50 pre-authorised amount as a credit with the copy given to me, but this new staff member ( not at the book-in ) said no, we will do it by email & may take a few working days to go through. So far I have not heard/seen anything & don't get a Cr. Card statement for a month. I hope you may be able to check on this for me.

Dear Geoff, We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. We glad that you enjoyed your stay with us, my apologies that at the time you walk to our hotel no one was at the reception. Being on wet seasons in Darwin is challenging situation but as Novotel we seek to provide top guest service. $50 pre-authorised is company policy that we must follow, the amount of pre authorised should be back to your account within 42 hours in some case take less that time frame. Should you required any assistance with tracking your pre-authorisation don't hesitate to contact me. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08… E. fo…

great location, pleasant friendly staff, lovely atmosphere

Customer review rating 4.0/5

Madelene M. Couples - 18/03/2020 Confirmed reviews ALL

Extremely enjoyable

Dear Madelene, We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. I am glad that you enjoyed our central location and that our team managed to leave such a positive impression with you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08… E. fo…

Good stay, but Novotel you can do better.

Customer review rating 4.0/5

Greg R. Business - 17/03/2020 Confirmed reviews ALL

I like the peacefulness and quietness of the Novotel, not all that happy with having to pay for insecure parking at ten bucks a day. If it was secure and monitored then maybe a charge would be justified. At the minute, anyone can park at the rear of the hotel without any obvious impediment. If that is full, you park next door, a $100 deposit is collected for the security fob to operate the boom gate. Again, this is not a secure car park. The locals wander the streets day and night, not a safe place to leave your car in a insecure building. I am very happy that the Novetel is now offering a streaming service for TV viewing. The Hotel is badly in need of a major renovation to give it a competitive edge in the marketplace. It is looking tired and worn out. Which one feels in the Wet season.

Dear Greg, Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your feedback regarding the issues with our Maintenance Manager to address immediately as a matter of urgency.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08… E. fo…

very old hotel . Facilities bad

Customer review rating 4.0/5

Anonymous Solo - 16/03/2020 Confirmed reviews ALL

old hotel , all facilities are super old. Passenger lift was over 20 years. carpet was old , dirty Hotel receptionist Day time : the manager -I forget his name : he is Indian I think . The services is bad . no knowledge for introducing Darwin , even tour information . very lazy , even asking late check out , very unwilling to do and saying the hotel is full etc. In fact, the hotel is empty . Completely not full . Unlucky, I asked another Manager : She is very knowledgeable, recommend me to go to the where for dinner etc . specially, the hotel sat and sun rest have been closed . She also allows me to do late check out . Excellent services. Breakfast is not tasty but acceptable . NOT amazing : Only 5 out of 10 Hotel : 6 out of 10 . Room is ok , but shower area is very old . need do more renovation Location is excellent

Great Stay - absolutely nothing to complain about

Customer review rating 4.0/5

Dale T. Business - 16/03/2020 Confirmed reviews ALL

As above - Great stay with nothing to complain about at all. Great Staff, Great Location & nothing was a drama

Dear Dale, We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. I am glad that you enjoyed our central location and that our team managed to leave such a positive impression with you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08… E. fo…
Customer review rating 4.0/5

Ken Business - 16/03/2020 Confirmed reviews ALL

As usual the staff, rooms and general service was very good and is the reason I keep coming back. I would have rated my experience higher however, I noticed that there are some cutbacks which detract a little. 1. Both bar and restaurant menus have been reduced; 2. The amenities in the room have been reduced as well. Fridge only contained one bottle of water. 3. No room service.

Dear Kenneth, We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. I am glad that our team managed to leave such a positive impression with you. Your comments regarding hotels services duly noted and we still on discussions to improve our services and still on the process of organising a soft refurbishment with all our guest rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08… E. fo…

Well located

Customer review rating 4.0/5

Jason Business - 16/03/2020 Confirmed reviews ALL

Stayed several times now, conveniently located. Good hotel.

Dear Jason D., We very much appreciate your comments regarding your stay at the Novotel Darwin CBD. I am glad that you enjoyed our central location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roshit Manmohan Front Office Manager Novotel Darwin CBD T. 08… E. fo…

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