Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.0/5 685 reviews

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Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

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Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  685 reviews

TripAdvisor Rating  3.5/5  1,790 reviews

Pretty ordinary

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

4 star hotel and tiny shower with a shower curtain from the 80s! Needs to replacedz Plastic kettle in room, once boiled the handle was so hot, you couldn’t pick it up. Had to use a towel. Huge risk of burns, esp if kids go to use it. Should be thrown out. Dinner- was in atrium bar with my 2 kids. 2 menus on display - one for bar, one for restaurant. Bar menu far more kid friendly. 3 families before us order off the bar (atrium) menu. We went to bar to order off atrium menu also and were refused. Saying only restaurant menu available tonight. Left area only to see someone order burgers after us and get served. Went back to bar and asked why others could order and we couldn’t. Female bartender saying chef is too busy to do both menus. There were only 2 tables in restaurant at the time (5 people), and also doesn’t explain why others could order pizza and burgers but we couldn’t. She did end up taking our order. Whole experience was baffling. Not a great experience from a 4 star hotel.

Dear Jennie R., Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the F&B issues that occurred on the 8th July. We are sorry the bar menu was not available. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex

Friendly, welcoming and helpful Staff!

Customer review rating 4.5/5

Sue S. Business - Confirmed reviews ALL

Always enjoy visiting Novotel when I go to Darwin - work or holiday.

Well located

Customer review rating 3.5/5

Charles Y. Business - Confirmed reviews ALL

Hotel was good. Staff were friendly and helpful. Room was a little tired looking. The curtains did not block out sunlight from the outdoors.

Lovely atrium

Customer review rating 5.0/5

Lois Solo - Confirmed reviews ALL

The staff were awesome - very friendly and helpful. The room was lovely - great bed. I loved sitting in the tropical atrium.

Good except the shower was terrible

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

For the cost I was unsatisfied with the shower which was so small with an open door right infront of the toilet. It just led to a wet bathroom and toilet and my wife and daughter used toilets in the lobby. Otherwise we liked the room and buffet.

Dear Brett R., Thank you for taking the time to tell us about your experience at the Novotel Darwin CBD. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the shower issues and bathroom. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex

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Other web-users rate our hotel

  • 230 reviews 9.5/10 Location
  • 479 reviews 5.1/10 Room
  • 421 reviews 8.3/10 Service
  • 12 reviews 5.4/10 WiFi
  • 189 reviews 5.1/10 Comfort
  • 171 reviews 4.1/10 Cleanliness
  • 153 reviews 5.2/10 Vibe
  • 140 reviews 5.4/10 Amenities

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