Sofitel Winter Palace Luxor 5 stars

Customer review rating (ALL Rating) 4.8/5 272 reviews

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Sofitel Winter Palace Luxor - Image 1
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17 Cornish El Nile Street, Luxor, 11 432 LUXOR, Egypt

Description

Hotel extras

  • Where the iconic discovery of the Tutankhamun's tomb was announced

  • Unmatched location on the shores of the Nile & 5 minutes from Luxor Temple

  • Resort-style Palace overlooking the botanical garden Oasis

  • Once-in-a-lifetime experiences including a breakfast Felucca cruise on the Nile

  • Unique Afternoon Tea experiences at the Victorian Lounge

Our accommodation(s)

Hotel location

Sofitel Winter Palace Luxor

17 Cornish El Nile Street, Luxor
11 432 LUXOR
Egypt

GPS:25.6965, 32.63737

Telephone
Fax +20 95 2374087

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  272 reviews

TripAdvisor Rating  4.6/5  3,453 reviews

Amazing service and lovely hotel

TripAdvisor rating 5.0/5

Sepehr S TripAdvisor review

World class service , amazing hotel . They arranged medication dropoff and preordered room service . Sara was particularly helpful and fantastic - will definitely return!

Not a 5 stars hotel

TripAdvisor rating 2.0/5

Marie Therese B TripAdvisor review

Unfortunately, my experience at the Winter Palace Luxor was very disappointing and far below what I would expect from a 5-star hotel. The breakfast experience was particularly poor. There were no accommodations for lactose-intolerant guests, and none of the ingredients were clearly labeled. This made it very confusing and stressful to know what was safe to eat, which is unacceptable for a hotel of this standard. The quality of the bakery items was also extremely disappointing. The bread and pastries were not fresh and tasted poor, and I would strongly suggest reconsidering the pastry chef or bakery standards. Cleanliness at the restaurant was another major issue. I encountered dirty cups and teapots, which seriously raises concerns about hygiene and attention to detail. Overall, the service, food quality, and cleanliness do not reflect a 5-star hotel in any way. Given the hotel’s reputation and pricing, this experience was genuinely surprising and disappointing. I would not recommend this hotel unless significant improvements are made.

Superb

TripAdvisor rating 5.0/5

Rebecca G TripAdvisor review

The opera suite is superb. Mohamed is lovely. Nothing too much and service. Five star! Will come again. Highly recommend

Customer review rating 2.5/5

Tara H. Families - Confirmed reviews ALL

The hotel is 150 years old and feels it. I am sure it used to be amazing, but now it is outdated and way overpriced. It is the only 'nice' hotel in Luxor and they overcharge knowing this. We paid $500USD and the carpet was so gross and stained, the AC did not work, the water was brown and the furnishings have not been updated for many many years. The pool and gardens are amazing and well maintained, the staff was lovely and so accommodating, and the breakfast was good.

Not as 'refined' as advertised but willing to work on it.

TripAdvisor rating 3.0/5

Cheryl L TripAdvisor review

This review is a modified version of what I wrote in December, following my High Tea experience at the Winter Palace. Below you will see my original review and then what I have added to it in response to the interaction with Wassem, customer service manager below that. ------------------------------------------------------------------------------------------------------------------- This is exactly what I fed-back to the establishment; Dear Sofitel Winter Palace I am writing to provide feedback on a rather disappointing high tea we have just experienced with you. As part of our Christmas Day celebrations, myself and my two daughters decided to spend a few hours experiencing what we imagined your establishment was famed for: quality and sophistication. Whilst the architecture, gardens and interior decor certainly lived up to this and the sandwiches were good, the desserts were awfully poor quality. We could find nothing ‘refined’, as advertised, in the artificial cream which filled the tartlets and which accompanied the scone nor the ‘jam’ which was a low grade, excessively sugary blend, totally void of real fruit. I am sorry to say that I will be reviewing your provision online, as I have presented it to you here and will not be recommending this as an experience. Customers expect a great deal more in terms of quality produce and sophistication: most of that provided as ‘high tea’ at the Sofitel Winter Palace simply fell spectacularly short. Regards ------------------------------------------------------------------------------------------- Following my review, Wassem the customer service manager contacted me by telephone and we were able to chat over the situation. It is rare that a hotel takes responsibility like this. I think many just want you to hide with embarrassment. However, Wassem explained that they had discussed the review at manager level and wanted to take on board, and action the feedback. She invited us back for another High Tea. Unfortunately, we were heading to Aswan so could not re-visit the Winter Palace. Wassem suggested we experience the High Tea at the Old Cataract. She arranged that for us and we spent a few hours soaking in the atmosphere and the fabulous food there. When I say that it was nothing short of splendid, I truly mean that, as measured against a European standard. I will not fully review the Old Cataract here. I contacted Wassem again to thank her for showing us the quality that the Sofitel can attain. At that time, she asked, respectfully, if I would consider changing or removing the review of the Winter Palace. I replied that I would not delete the review or change my rating (as the experience was not a great one) but that I would modify it to include detail of the customer service follow up as this was superb and only fair that I comment on that. Done!

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Other web-users rate our hotel

  • 272 reviews 9.6/10 Location
  • 354 reviews 7.9/10 Room
  • 556 reviews 9.3/10 Service
  • 6 reviews 7.7/10 WiFi
  • 359 reviews 8.4/10 Amenities
  • 264 reviews 8.2/10 Vibe
  • 125 reviews 9/10 Breakfast
  • 75 reviews 5.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.