Sofitel Winter Palace Luxor 5 stars

Customer review rating (ALL Rating) 4.9/5 276 reviews

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Sofitel Winter Palace Luxor - Image 1
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17 Cornish El Nile Street, Luxor, 11 432 LUXOR, Egypt

Description

Hotel extras

  • Where the iconic discovery of the Tutankhamun's tomb was announced

  • Unmatched location on the shores of the Nile & 5 minutes from Luxor Temple

  • Resort-style Palace overlooking the botanical garden Oasis

  • Once-in-a-lifetime experiences including a breakfast Felucca cruise on the Nile

  • Unique Afternoon Tea experiences at the Victorian Lounge

Our accommodation(s)

Hotel location

Sofitel Winter Palace Luxor

17 Cornish El Nile Street, Luxor
11 432 LUXOR
Egypt

GPS:25.6965, 32.63737

Telephone
Fax +20 95 2374087

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  276 reviews

Customer review rating 5.0/5

Gordon J. M. Couples - Confirmed reviews ALL

Great location, a peaceful oasis in a busy city. Lovely staff providing excellent service. Fascinating to understand the history of the hotel and pleased that this is recognised.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manager

Customer review rating 4.5/5

Kenneth B. Solo - Confirmed reviews ALL

The hotel has continued to get better and better over the years. (Well, maybe not the elevators..) The staff continues to be gracious and welcoming. I'm a bit concerned about Mandarin Oriental's plans for the hotel. Will they respect its heritage? I don't want them to modernize it to the point that the colonial-era atmosphere is lost.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wessam Farah Guest Experience Manager

Customer review rating 5.0/5

Philip C. M. Friends - Confirmed reviews ALL

a charming experience with dedicated and delightful Staff

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Wessam Farah Guest Experience Manager

Customer review rating 4.5/5

Mary K. Friends - Confirmed reviews ALL

Although our time in Luxor was not our favorite, the Winter Palace was the highlight. The staff were amazing, the grounds stunning, and the room dreamy. It felt old fashioned in an old-money, step back in time sort of way. We were utterly charmed.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Wessam Farah Guest Experience Manager

Customer review rating 4.0/5

Mark L. Couples - Confirmed reviews ALL

Our reception was not as warm or welcoming as we have come to expect from other Sofitels around the world. Also although we booked a basic room the room we were given was very poor despite being a platinum and lately gold Accor member for many years. The room (336) was in poor condition- the air conditioning did not function properly, the furniture was poorly maintained, the wardrobe door handle was broken and useless and when we wanted to go to breakfast in the morning the room door lock broke and we were delayed until a maintenance worker could attend to fix it as we could not leave the room with an open door. All of this is far below the standard we have come to expect from Sofitel. When I discussed this with reception staff they did act swiftly to find another room for us that was much improved. Apart from the initial welcome all other staff were friendly, courteous and very helpful. We stayed for 5 nights and used the Royal Bar, the pool restaurant, the Terrace bar and the Corniche restaurant. All provided very good service, well presented and enjoyable food and drinks. Housekeeping was excellent, thorough and unobtrusive. Reception were very helpful in organising a late checkout for us as we had a late afternoon flight from Luxor. Overall the experience was good but the initial issues should have been addressed before we arrived.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Wessam Farah Guest Experience Manager

Other web-users rate our hotel

  • 291 reviews 9.3/10 Location
  • 380 reviews 7.3/10 Room
  • 567 reviews 8.8/10 Service
  • 5 reviews 8.3/10 WiFi
  • 366 reviews 8.3/10 Amenities
  • 268 reviews 7.6/10 Vibe
  • 132 reviews 8.8/10 Breakfast
  • 81 reviews 6.9/10 Cleanliness

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