Sofitel Winter Palace Luxor Hotel 5 stars

Please see my post in TripAdvisor and Google for more information. We definitely had a great experience at the Sofitel Luxor Winter Palace. We would like to recognize Mr. Mohamed Moustafa, the front desk ,and Mr. Ahmed Khalifa, head butler. Mr. Moustafa's demeanor, professionalism, and customer services were outstanding. Mr. Khalifa's customer service, professionalism, and attention to details were impeccable. Both Mr. Moustafa and Khalifa made sure we felt at home.

Our Visit to Luxor was amazing and our stay in the winter palace was great. The perfect location and the overall atmosphere of the hotel made us enjoy our trip more. The Gardens, the food, and the view of the Nile are among the things that we really enjoyed.

My experience at the Winter Palace was a really memorable one, from start to finish. Every minor detail was so well looked after and always with a smile. The happy and obliging staff I am certain eminate from an efficient and professional management team. Mr Abdulraheem’s attention to detail at the New Year’s Eve Gala Dinner was second to none!!! It was spectacular!! I cannot recommend The Winter Palace enough to anyone who wants to mix business with pleasure, contentment and relaxation, excellent cuisine and luxury amongst the most beautiful gardens. Congratulations to all at the Hotel for providing such an excellent service.

It was fantastic, very moving, very warm hearted people,and best of all just like family

As always our stay was perfect, the staff could not be more helpful or friendly. The grounds are exceptionally well kept and in the evening when illuminated are a wonderful sight to behold. I would like to thank all there for another fantastic holiday, we just can't wait to get back.

perfect in all respects staff from reception to food and beverage and housekeeping are great clean rooms good food

Its like being home as everybody very friendly and professional too. The staff always went out of his way to accommodate me or my groups . Very attentive to details. Excellent place and wonderful staff. Big plus to Mohamed Mostafa always helfipul whenever needed.

I was dissappointed in the condition of the property. The service was provided, but not with kindness or courtesy. All of the people in our small group had digestive upsets after eating. The restaurant I wanted to eat in was 100 percent booked.

Looking across the Nile to the Valley of the Kings and watching the sun set, will stay with me forever. The hotel is a little dated and needs redecorating outside but our room was big and comfortable. The service was excellent in every department, check in, housekeeping, restaurants and pool. The pool and gardens are immaculate. It's just a short walk to the Luxor Temple and the local ferry to cross the Nile.

This is an incredible historic hotel. You feel as though you are stepping back in time from start to finish. The staff is fantastic. We LOVED the view of the Nile from our room … we were upgraded to the Opera Suite … WOW … what a room!!! We had an amazing anniversary meal in the Garden Restaurant and the breakfast can't be beat. We only wish we could have stayed longer. The hotel is relaxing and unforgettable. It was absolutely the right way to end our Cruise on the Nile.

Immaculate sparkling clean, the rooms are as, spotless as the sheets on the bed. Everywhere is gleeming luxurious and super comfortable

Had a marvellous time. Lovely quiet room over-looking your beautiful grounds. Very attentive staff, particulary guest relations and reception. Superb time. We hope to return.

The Hotel is beautiful, the staff are very kind , helpful and warm, and the management is superb. our stay was beyond wonderful and has exceeded our expectations.

From arrival throughout duration of our stay we had a wonderful time. As ever, the management and staff were superb - it was lovely to be greeted by so many familiar faces - it is like coming home. The people are my favourite thing here and I understand why the hotel has so many return guests who come to repeat the fantastic experience of the Winter Palace. As always, on our return back to the UK we feel happy, rested and relaxed but wishing we could have stayed longer. Miss you all hugely and hope to return next year to repeat the fabulous experience.

First class