The Pavillon enjoys the beautiful garden and swimming pool of his older, and more luxurious sibling, the winter palace. Its 5 mins walk to the famous Luxor temple. Modern and spacious rooms are modern and comfortable. Staff are very friendly. I will certainly stay again if the good fortune takes me back to the Glory of ancient Egypt.

This is definitely not 5 star hotel in opposite to Winter Palace which is just net to. Rooms are just ok, serwice is ok, breakfast is quite limited. How could that happen there is no kettle in the room? Every room got invitation for Sphinks Avenue opening event, but then when we went to Winter Palace where event was placed, we heard that only Palace guest are allowed to attend this event, inferior guests from Pavilion cannot get this "honor" like some commoners. The best part of premises is Pool and Royal garden.

The Pavilion Winter Palace was very nice. Room was very large with many amenities which makes your stay so comfortable. Housekeeping staff sees to everything you may need and they are so friendly along with all staff at hotel.

I was very much looking to staying at the Sofitel winter palace sadly it’s just a shadow of what it used to be. If your expecting FIVE STAR hotel you will be disappointed. It’s most a FOUR STAR property. The palace has had its best days pass3d behind her. There has been no update to the hotel since the late 1990’s It’s been neglected since, and it shows. If you are use to the Sofitel property. You will not find it here. They can’t tell the difference between pancakes and crepes. That should be a sign right there. My room had only one available outlet to use. The cups were dirty and they never cleaned the spoon that I used for coffee for two days till I brought it to the front desk attention about their cleaning standards. At first glance the place looks nice. Than you look closely and you see the dust the silver that has not been polished for years and it’s black from tarnish. The sheer curtains in my room were stained with torn hem, the picture on the wall has slid down from the frame. You can’t even go out from the front entrance as all the people on the street will hustle and harass you where you no longer want to go outside. The shops at the hotel are no better they also have been neglected with torn awnings. Not a great look for supposed FIVE STAR HOTEL. The breakfast room was ok lots of food but no special attention to details when it comes to FIVE STAR HOTEL I’ve stayed there for almost two weeks and every morning when I go to breakfast it’s as if they never seen me before. Even at a THREE STAR hotels they remember you and what you usually have to drink. There is nothing consistent at this hotel. And no standards in anything. Just lowest standards and neglect. The pool and gardens are great and the front desk staff are good. The staff at the pool restaurant not. If you have stayed in a Sofitel property before and use to Sofitel standards you will be disappointed here. The hotel is owned by the Egyptian government. They do not understand what Luxury is. To them running water is a luxury. Also the wifi you need to reconnect after every use. It’s 3G. If you want the luxury comfort your use to, go to the Hilton. If you love old decaying buildings with the smell must when you open the closet and don’t care about cleanliness, upkeep than this is your place. The only good thing was the bar and Sarah at the Check in desk. Oh I almost forgot. The mosque is on the hotel property. It’s very loud had to keep tv on all the time to try to sleep.

The Pavilion at the Winter Palace is really good value of money. Situated in the picturesque gardens of the Hotel the room was confortably furnished, quiet and modern, with views across the gardens and pool. I slept so well. The staff in the Pavilion were especially helpful and Taher made sure that all my questions and requests were answered.

The experience I had from value, room and staff is great, and I definitely would come back. Thanks to every one in the hotel. I highly recommend everyone to stay at this hotel, also the location is a win.

Very nice place in the best location in Luxor. It was my fourth time and it’s always a total pleasure ! I hope to comeback very soon. PS: The pool and the garden are beautiful and it’s very convenient to be so close of the Luxor monuments and share the piscine between visits.

I have been staying for several weekends at The Psvilion. The service at the Hotel is excellent. The hotel is spending a lot of time in ensuring that the Guests and Staff stay safe during the pamdemic. I felt very secure in all of my stays. Great valaue for money

I have been disappointed with the Winter Pavillon hotel. Although it benefits from the Palace's facilities (garden and pool, which are both equally lovely), the Winter Pavillon does not have services worth meeting 5-star-hotel standards. The wifi did not work for 3 days (annoying when I was there to do work) and staff, as sorry as they were, lack transparency and honesty in accepting they would not know when the service would be accessible to guests. My room was spacious and the balcony was nice, but everything was outdated; my TV did not work and there are no tea/coffee maker in the room (which is now common in 5-star hotels). Breakfast was good, although not exactly COVID friendly. Prices were attractive, but I won't stay there again. I checked out early and found much better service elsewhere.

As always stag is fantastic, always making the best to give you the best service

I have so many things to explain !?I will do explain in the future.thank you so much for caring about me.happy New year.

As always the Hotel made an exceptional effort to ensure that my stay was relaxing and memorable. From the monent I arrived the staff were incredibly helpful especially Mostafa on the Front Desk. It was especially pleasing that there had been a real improvement with the WiFi. I am looking forsward to my next visit.

So it's been a long time, much too long, since my last visit. I had forgotten the magnificent gardens, the olympic sized pool, the more than ample breakfast buffet and the enviable position of this gorgeous hotel. I had forgotten the two great restaurants a short stroll through the gardens early evening, where the most yummy food is served in sumptuous rooms of the main building. I had forgotten the character, the history - don't forget Howard Carter, yes the one that discovered the one and only Tutankhamen's tomb - walked those corridors, touched that handrail and maybe even slept in the room you could be sleeping in tonight! But most of all I had forgotten the staff. The staff for which nothing is too much trouble, everything is possible, and are there to pamper you and laugh with you and care for your every need. So if, dear reader you're reading this and thinking "maybe" or "possibly" or "shall I" - just don't! SIMPLY BOOK IT

This is our second home, we visit each year and it is great to be welcomed by old friends and familiar faces. The staff cannot do enough to help make your stay perfect. The attention to detail and willingness to help is second to none. Looking forward to next year

My only reservations: - the system makes it impossible for the person in the adjoining room to close the door without banging it. Sleep can be disturbed. An internal door, isolating the bedroom from the bathroom and wardrobe area, as exists in the many top hotels, would overcome this. - the rooms were rather bland. Could do with a few examples of the charming prints in the public areas. Those either side of the lifts were especially interesting.