Sofitel Legend Metropole Hanoi 5 estrelas
Classificação clientes Avis (Classificação ALL) 4.8/5 1.892 comentários
15 Ngo Quyen Street, Hoan Kiem District, 15 Ngo Quyen, Hoan Kiem 100000
LONG BIEN STATION.: N/A LONG BIEN STN
TRANG TIEN STREET: 2, 34, 45, 9, 23 Trang Tien
HANOI NOIBAI A 35 km / 21,75 milhas
HANOI RAILWAY STN A 1,24 km / 0,77 milhas
Check-in a partir das - Check out até as
Brasserie contemporânea com clima amigável, onde os clientes vêm saborear a melhor e mais autêntica cozinha francesa do Vietnã. Conhecido por mais de um século como o local das maravilhosas soirées e do sublime brunch.
Angelina é o endereço favorito da culinária italiana de Hanoi. DJ ao vivo todas as noites a partir das 21h. As seleções incluem pretos autênticos com misturas modernas e ampla variedade de vinhos italianos. Sala de jantar privativa disponível.
Com opção de jantar dentro e fora do restaurante, a chef Van e sua equipe preparam especialidades locais com muitos temperos, ervas e condimentos, levando a sabores distintos que tornaram o Spices Garden a melhor opção da cozinha vietnamita
364 quartos e suítes, nos quais a grandeza original foi preservada na histórica Ala Metropole, enquanto a Ala Opera oferece elegância neoclássica. Todas as nossas acomodações 5 estrelas em Hanói possuem Sofitel MyBed e muito mais. Outros quartos do hotel incluem Internet banda larga, televisores LCD, bem como comodidades para banheiro Hermes e Lanvin. Garantimos que sua hospedagem conosco será a mais confortável e tranquila possível.
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Another amazing experience at a truly wonderful property.
Classificação TripAdvisor 5.0/5
mcclymont_chris Avaliação certificada TripAdvisor
Where to start, this place is truly an amazing experience from start to finish. Started with booking, due to scarce availability and that I wanted to book a couple of different rooms for different dates I had called in the reservation at probably 2 AM Hanoi time. Absolutely no problem and they immediately responded to my request in perfect English. On check in, we were quickly whisked up to the private checkin desk which was a very nice touch. Staff incredibly friendly and helpful for my family and placed the other party we were traveling with in the neighboring room, despite being almost full. Then, on a few moments notice, they were able to re-arrange a few tables to seat our large party at the Le Club Bar which was excellent and on equally short notice, were able to obtain professional babysitting services which were fantastic for the evening. We dined once in the Le Beaulieu which was exceptional and easily on par with any Michelin Starred French restaurant. For Vietnam, the wine list was exceptional, the sommelier was extremely knowledgeable and the wait staff were professional and passionate about their food and service. Through the course of our stay there were just so many great moments where you could tell the staff went above and beyond. Torrential downpour at the pool? before I could get up there was someone with an umbrella. Forgot milk for our 1 year old? room service there in minutes. All capped off with an excellent chauffer service to the airport. I'll be back anytime I am in Hanoi. Thank you for the wonderful stay.
Dear mcclymont_chris, Thank you very much for visiting Sofitel Legend Metropole Hanoi and for taking the time to share your generous compliments on TripAdvisor. We are thrilled to read that you had an enjoyable experience with us “ from start to finish. It is our pleasure to learn that you were impressed with our Call Center who assisted the booking by 2am, the check in service at private counter, your enjoyable experience at our Le Club Bar and our Le Beaulieu – French restaurant with the knowledgeable Head sommelier. It is so great that we were able to make your stay a memorable success with the limousine service and professional baby sister. We will certainly share your wonderful feedback with our Ambassadors who will be very motivated. Thank you for your kind recommendation and we look forward welcome you to Sofitel Legend Metropole Hanoi for another exquisite stay. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
Exceptional breakfasts, beautiful landscaping
Classificação TripAdvisor 5.0/5
Kronprinzen Negócios - Avaliação certificada TripAdvisor
The breakfast at the poolside cafe is an experience to behold. The interiors are so lovely, and the spread is comprehensive. A range of bottled juices, smoked salmon omelette, smoked sea bass, and fabulous crepes with caramel sauce. Catch a good vibe at sunlight. -- Amy of the front desk was most helpful in helping me converse with locals. She assisted to look out for my Grab ride, and even spoke with the driver in Vietnamese about our exact location.
Dear Kronprinzen, We sincerely appreciate you taking the time to give your feedback to the Trip Advisor community. We are delighted to know that you enjoyed our breakfast very much. Thank you for your precious words for the excellent service of our Ambassadors especially Amy. Rest assured that the compliments will reach her and the whole team to keep them motivated in maintaining the quality service. We hope to see you again and be at your service in the near future. Warm regards, William J. Haandrikman General Manager Sofitel Legend Metropole Hanoi
Best of best in Hanoi
Classificação TripAdvisor 5.0/5
DENIS C Família - Avaliação certificada TripAdvisor
This is an institution , a must hotel to stay in Hanoi , Indochine atmosphere like the Raffles in Singapore , very nice rooms not huge as you are in the centre of Hanoi but very modern , great bars , specially Angelina. Trendy , cozy and beautiful, excellent service everywhere , especially at the lounge at the 7 floor , one of the best for me after the one at the Ritz Carlin in Osaka! The lounge manager Mr. Quand is doing a superb job , thank you , looking forward to come back
Dear Dennis, Thank you very much for sharing your marvelous comments, we are flattered to read know that you had you had an overall great experience and you loved our bars specially our angelina bar, our nice room and our location. It is our commitment to provide excellent service to all of our guests. Your kind compliments of our Club Manager Quan will shared with him and the team as it will be a great motivation for our Ambassadors to strive for greater service excellence. We look forward to another opportunity to host you at our Sofitel Legend Metropole Hanoi, and once again, thank you for your kind recommendation. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
Disappointed - Was expecting Better.
Classificação TripAdvisor 3.0/5
doscal Avaliação certificada TripAdvisor
Ok.. i was really looking forward to staying at the Sofitel. It was nice, but, to be honest, I was expecting a much more. The customer service was an area where I felt it was lacking. Let me explain why... I booked a half board deal... only to completely confuse the staff when it came to registering where I should go for dinner. I was sent to Angelina restaurant at first, then after 15 mins I was frogmarched to another restaurant (as I wasnt allowed to eat there)... where I had a choice of only 2 set dishes. Really Sofitel? Also.. my dinner package didnt include ANY drinks.. not even a glass of water. Very disappointing again. Humans generally need to drink during eating - a glass of water would be nice. The breakfast is limited and underwhelming. There wasnt a great selection of food available. Disappointing. The reception could do with a better handle of english - i dont mean to sound rude.. but better english would help for intl guests who are paying premium rates. The hotel is in a decent location in the french quarter - quite central. The Angelina bar is nice at night time. The beds are comfortable and its quite a nice hotel. In summary.. I think the hotel needs to get the simple things right. If a customer books half board, at least know where they are to go in order to get dinner... and give them a better selection than just 2 dishes. Maybe offer a bottle of local water also... At the pool bar, I was told I couldnt smoke a cigar... yet a local guy came in and sat at the table next to me and lit a cigar... I asked again if I could do the same and was declined once again. It was a bit comical - I let it pass and couldnt be bothered arguing. The Sofitel is probably the most expensive hotel in Hanoi - does it warrant this high price... In my opinion, No. I was left disappointed. Its a nice period building and has some charm - but I think maybe the staff are frightened to get in trouble if they make decisions of their own accord... without getting mgmt approval... despite it benefitting the guests. Sorry Sofitel, you still have a way to go to get your customer service correct.
Dear doscal, Thank you very much for choosing to stay at Sofitel Legend Metropole Hanoi and sharing your valuable feedback with us. I was sorry to learn of your disappointing experience, please accept my sincere apologies for any inconvenience caused. Our goal is to deliver moments of delight throughout our guests’ stay and we are disappointed to hear that we failed to do so. To have a better understanding of the points you have raised, we have reached out to you directly. Please let us know if we can be of any further assistance, and hope to have the opportunity to regain your trust in us Warm regards, William J. Haandrikman General Manager Sofitel Legend Metropole Hanoi
Joy and insatisfaction
Classificação TripAdvisor 4.0/5
ELEL333 Avaliação certificada TripAdvisor
The location is great, the hotel amenities are a unique blend of history and modern touch. You will feel well there. The only thing is that the reception staff and majordome are unable to explain things and handle customers' requests.
Dear ELEL333, Thank you for taking the time to share your feedback on your recent visit. The impression that you left with is of great concern to us, so please accept our sincerest apologies. To have a better understanding of the points you have raised referring the service of reception staff and majordome, I have reached out to you directly and hope to hear from you. Please let us know if we can be of any further assistance, and hope to have the opportunity to regain your trust in us. Warm regards, William Haandrikman General Manager Sofitel Legend Metropole Hanoi
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