Sofitel Legend Metropole Hanoi

Where to start, this place is truly an amazing experience from start to finish. Started with booking, due to scarce availability and that I wanted to book a couple of different rooms for different dates I had called in the reservation at probably 2 AM Hanoi time. Absolutely no problem and they immediately responded to my request in perfect English. On check in, we were quickly whisked up to the private checkin desk which was a very nice touch. Staff incredibly friendly and helpful for my family and placed the other party we were traveling with in the neighboring room, despite being almost full. Then, on a few moments notice, they were able to re-arrange a few tables to seat our large party at the Le Club Bar which was excellent and on equally short notice, were able to obtain professional babysitting services which were fantastic for the evening. We dined once in the Le Beaulieu which was exceptional and easily on par with any Michelin Starred French restaurant. For Vietnam, the wine list was exceptional, the sommelier was extremely knowledgeable and the wait staff were professional and passionate about their food and service. Through the course of our stay there were just so many great moments where you could tell the staff went above and beyond. Torrential downpour at the pool? before I could get up there was someone with an umbrella. Forgot milk for our 1 year old? room service there in minutes. All capped off with an excellent chauffer service to the airport. I'll be back anytime I am in Hanoi. Thank you for the wonderful stay.

The breakfast at the poolside cafe is an experience to behold. The interiors are so lovely, and the spread is comprehensive. A range of bottled juices, smoked salmon omelette, smoked sea bass, and fabulous crepes with caramel sauce. Catch a good vibe at sunlight. -- Amy of the front desk was most helpful in helping me converse with locals. She assisted to look out for my Grab ride, and even spoke with the driver in Vietnamese about our exact location.

This is an institution , a must hotel to stay in Hanoi , Indochine atmosphere like the Raffles in Singapore , very nice rooms not huge as you are in the centre of Hanoi but very modern , great bars , specially Angelina. Trendy , cozy and beautiful, excellent service everywhere , especially at the lounge at the 7 floor , one of the best for me after the one at the Ritz Carlin in Osaka! The lounge manager Mr. Quand is doing a superb job , thank you , looking forward to come back

Ok.. i was really looking forward to staying at the Sofitel. It was nice, but, to be honest, I was expecting a much more. The customer service was an area where I felt it was lacking. Let me explain why... I booked a half board deal... only to completely confuse the staff when it came to registering where I should go for dinner. I was sent to Angelina restaurant at first, then after 15 mins I was frogmarched to another restaurant (as I wasnt allowed to eat there)... where I had a choice of only 2 set dishes. Really Sofitel? Also.. my dinner package didnt include ANY drinks.. not even a glass of water. Very disappointing again. Humans generally need to drink during eating - a glass of water would be nice. The breakfast is limited and underwhelming. There wasnt a great selection of food available. Disappointing. The reception could do with a better handle of english - i dont mean to sound rude.. but better english would help for intl guests who are paying premium rates. The hotel is in a decent location in the french quarter - quite central. The Angelina bar is nice at night time. The beds are comfortable and its quite a nice hotel. In summary.. I think the hotel needs to get the simple things right. If a customer books half board, at least know where they are to go in order to get dinner... and give them a better selection than just 2 dishes. Maybe offer a bottle of local water also... At the pool bar, I was told I couldnt smoke a cigar... yet a local guy came in and sat at the table next to me and lit a cigar... I asked again if I could do the same and was declined once again. It was a bit comical - I let it pass and couldnt be bothered arguing. The Sofitel is probably the most expensive hotel in Hanoi - does it warrant this high price... In my opinion, No. I was left disappointed. Its a nice period building and has some charm - but I think maybe the staff are frightened to get in trouble if they make decisions of their own accord... without getting mgmt approval... despite it benefitting the guests. Sorry Sofitel, you still have a way to go to get your customer service correct.

The location is great, the hotel amenities are a unique blend of history and modern touch. You will feel well there. The only thing is that the reception staff and majordome are unable to explain things and handle customers' requests.