Mercure Hotel Amsterdam West 4 estrelas

Nota clientes Avis (Classificação ALL) 3.8/5 501 comentários

Mercure Hotel Amsterdam West - Image 1
Mercure Hotel Amsterdam West - Image 2
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Hotel aprovado por ALLSAFE

Extras do hotel

  • A 200 metros de uma pequena praia e lago chamado "strand het nieuwe meer"

  • Fácil acesso de carro e transportes públicos

  • Hotel com pequeno-almoço de bufete, bar e restaurante.

  • 14 salas de reuniões disponíveis

  • Receção disponível 24 horas/dia

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

As nossas opções de alojamento

Localização do hotel

Mercure Hotel Amsterdam West

Oude Haagseweg 20
Países Baixos

GPS:52.337578, 4.817787

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião


O recém-reformado Restaurante Wines & Dishes oferece várias opções de comidas saudáveis, saborosas, leves e preparadas com produtos frescos. Cada prato é feito com ingredientes simples e naturais. Experimente a diferença.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  3.8/5  501 comentários

Classificação do TripAdvisor  3.5/5  1.388 comentários

Amsterdam City Break

Nota Tripadvisor 3.0/5

kevbot66 Couples - Avaliação com certificação TripAdvisor

Good clean rooms and comfortable bed. Adequate shower and all accessories worked well. Hotel staff either friendly or surly, didn’t seem to be any half measures. As described the hotel is well situated for the 397 bus that travels from the airport to city centre. This is ok unless you are arriving from the airport after dark. Although the hotel sign can be seen from the highway, when exiting the bus if it had not been for the very kind bus driver I’m not sure we would have found the entrance at all. Another issue is the area around the hotel. I am sure during the day it is quite hospitable but if I were travelling alone at night this is not a salubrious area. Drug needles on the floor, dodgy characters hanging around and on one occasion even a blood curdling female scream. Next time would move closer to the city.

Dear Guest, Thank you for sharing your review. We are glad to hear that you found our rooms clean and comfortable, and that you appreciated the convenient access to the 397 bus for traveling to the city center and the airport. Our staff strives to provide a welcoming atmosphere, and we will address your feedback regarding their friendliness to ensure a consistently positive experience for all guests. We apologize for any inconvenience you experienced while finding the entrance to our hotel at night and for any discomfort you felt in the surrounding area. The safety and well-being of our guests is our top priority, and we will take your feedback into account as we continue to improve our services. In the meantime, our front desk staff is always available to assist with directions and any concerns you may have during your stay. It would be a pleasure to welcome you again. Best regards, Mercure Hotel Amsterdam West

Great quite location to experience Amsterdam from.

Nota Tripadvisor 5.0/5

John B Avaliação com certificação TripAdvisor

Initially spent four nights prior to a cruise and one night after the cruise before flying back to Australia. Hotel was part of a package, flights, accommodation and cruise. We found the hotel ideal, not five star fuffle but a functional, clean well located place and with an Amsterdam Tourist Bus ticket extremely convenient for travel to and from the city, cruise terminal and just a few minutes on the 397 bus to get back to the Airport for the trip home. The location is in a tranquil outdoor setting, just a few minutes walk to a lake, evening meal in the dining room, even though the menu was limited, served with great goodwill.would not hesitate to stay there again.

Dear John, Thank you very much for your review. We are delighted to hear that you found our location to be tranquil and convenient for your travels to and from the city, cruise terminal, and airport. It's great to know that you enjoyed the beautiful outdoor setting and the nearby lake, as well as our dining options, despite the limited menu. Our team takes pride in providing a clean and functional environment for our guests, and we appreciate your kind words about our staff's goodwill. We are glad that you found the Amsterdam Tourist Bus ticket to be extremely convenient and that our hotel met your needs during your stay. We continuously strive to improve our services and offerings, and your feedback is valuable to us. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Mercure Hotel Amsterdam West

Longe do centro. Empregado de limpeza com comportamento inapropriado

Nota clientes Avis 3.0/5

Anónimo Negócios - Comentários confirmados de ALL

O hotel estava longe do centro, mas tinha a vantagem de ser sossegado. No último dia assistimos a um comportamento inapropriado de um funcionário de limpeza que foi extremamente rude e que inclusive fui vítima de assédio. Acho que deviam ter mais cuidado na seleção de pessoal. Esse senhor não é nada normal e questiono inclusive a segurança de outras hóspedes .

Cara Carla G., agradecemos o seu comentário. Lamentamos saber que você teve uma experiência negativa com um membro da nossa equipe de limpeza. Levamos a sério a segurança e o bem-estar de nossos hóspedes e iremos investigar e tomar as medidas necessárias para evitar que isso aconteça novamente. Em relação à localização, entendemos que nosso hotel não está no centro da cidade, mas temos fácil acesso ao transporte público, como o ônibus 397, que leva ao centro em aproximadamente 15 a 20 minutos. Além disso, estamos próximos a uma área de lazer com um lago e praia, o que proporciona uma experiência única aos nossos hóspedes. Esperamos que volte em breve para uma nova experiência. Cumprimentos, Mercure Hotel Amsterdam West

Quiet and comfortable

Nota Tripadvisor 4.0/5

KW1975 Couples - Avaliação com certificação TripAdvisor

We stayed here for a few days over the Whit Sunday/Whit Monday weekend as it was one of the cheapest options due to the city centre prices being so high over the holiday weekend. The check in was swift and the staff were friendly and helpful, giving us all information on how to commute into the city. The rooms were clean and comfortable and the breakfast was good. We really enjoyed the pancakes, bacon and maple syrup. Ample selection of pastries too. The only thing I'd suggest is a better toaster. It took around 8 minutes to toast and only 2 slices at a time for everyone at breakfast, should have something quicker and more efficient. We never went away hungry and what we did eat was enjoyable. The hotel is a little out of the way, we had to rely on the bus and trams getting us into the city centre, usually around 30 minutes. But if you're wanting to nip back to the hotel in the middle of the day to freshen up or have a rest, then it's not the most convenient of locations.

Dear KW1975, Thank you for taking the time to share your review. We are glad to hear that you found our staff friendly and helpful, and that you enjoyed the clean and comfortable rooms. It's great to know that our breakfast selection, including pancakes, bacon, and maple syrup, was to your liking. We appreciate your feedback regarding the toaster and will take it into consideration for future improvements. We understand that our location may not be the most convenient for some guests, but we are happy to offer easy access to public transportation, making it simple to reach the city center. We look forward to seeing you again in the future. Best regards, Mercure Hotel Amsterdam West

Poor service

Nota Tripadvisor 1.0/5

samwright12 Avaliação com certificação TripAdvisor

I was in Amsterdam for buisness and decided to stay at the hotel. Absolutely terrible service from the get go. The receptionist was on her phone most the time whilst trying to check me in and had a number of issues there after. Please look at alternative options and avoid at all costs.

Dear Samwright, Thank you for taking the time to share your review. We are sorry your stay was not as enjoyable as we would have liked. We apologize for any inconvenience during the check-in process but appreciate that you have brought this to our attention. We regret that you felt the service provided by our reception team was not up to the usual high standard we set ourselves; this gives us the opportunity to review our procedures with the team. We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards, Mercure Hotel Amsterdam West

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 554 comentários 6.8/10 Localização
  • 725 comentários 6.7/10 Quarto
  • 564 comentários 7.1/10 Serviço
  • 11 comentários 9.2/10 Internet
  • 345 comentários 6.1/10 Limpeza
  • 272 comentários 7.1/10 Pequeno-almoço
  • 240 comentários 3.4/10 Custo Benefício
  • 164 comentários 5.1/10 Comida

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