Mercure Hotel Amsterdam West

Mercure Hotel Amsterdam West 4 estrelas

Nota clientes Avis (Classificação ALL) 4.0/5 230 comentários

Hotel aprovado por ALLSAFE

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Descrição

Extras do hotel

  • Serviço de transporte de ligação de/para o aeroporto disponível

  • WIFI grátis

  • Parque de estacionamento privado

  • Quartos Familiares

  • Pequeno-almoço de bufete

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Localização do hotel

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMESTERDÃO
Países Baixos

  • MERCURE HOTEL AMSTERDAM WEST:  397 Anderlechtlaan

  • MERCURE HOTEL AMSTERDAM WEST: 

  • De avião

    AMSTERDAM SCHIPHOL A 8 km / 4 milhas

  • De avião

    ROTTERDAM ZESTIENHOVEN A 59 km / 36 milhas

  • De barco

    AMSTERDAM CENTRAL STATION A 9 km / 5 milhas

  • De helicóptero

    SCHIPHOL HELIPAD A 8 km / 4 milhas

  • De carro

    A4 EXIT 1 SLOTEN A 1 km / 0 milhas

  • De comboio

    AMSTEL STATION A 9 km / 5 milhas

  • De comboio

    CENTRAAL STATION A 9 km / 5 milhas

  • De comboio

    H. SNEEVLIETWEG A 3 km / 1 milhas

  • De comboio

    RAI STATION A 6 km / 4 milhas

  • De comboio

    SCHIPHOL A 8 km / 4 milhas

  • De comboio

    WTC ZUID STATION A 5 km / 3 milhas

GPS:52.337578, 4.817787

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

AT WEST

O recém-reformado Restaurante Wines & Dishes oferece várias opções de comidas saudáveis, saborosas, leves e preparadas com produtos frescos. Cada prato é feito com ingredientes simples e naturais. Experimente a diferença.

As nossas opções de alojamento

Escolha o quarto que satisfaça os seus requisitos a partir das nossas categorias de quartos. Durma num quarto Normal, um quarto Privilege com vistas sobre os jardins ou uma Suite Junior espaçosa.

Avaliações dos nossos clientes sobre o
Mercure Hotel Amsterdam West

Avaliações dos nossos clientes sobre o
Mercure Hotel Amsterdam West

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.0/5  230 comentários

Classificação do TripAdvisor  3.5/5  1.362 comentários

Boa estadia - quartos confortáveis

Nota clientes Avis 4.0/5

Robson P. Famílias - Comentários confirmados de ALL

Bom Hotel, com boa estrutura com bons quartos. Necessita de uma reforma geral principalmente no elevador que leva aos quartos. O elevador é muito antigo, inseguro para crianças e idosos além de ser pequeno. Sua porta é externa (não há porta interna) o que pode provocar acidentes e graves lesões em seus ocupantes no caso de queda ou falta de cuidado ou atenção. Outro ponto a ser considerado é o valor cobrado pelo estacionamento é muito elevado (25 euros por dia) considerando que o Hotel está localizado ao lado de uma rodovia e não há comércio ou qualquer outro estabelecimento que pudesse utilizá-lo erroneamente ou escassez de vagas que justifiquem este valor. Durante todo tempo de minha estadia no Hotel o estacionamento ficou praticamente vazio e a grande maioria dos Hóspedes deixaram seus carros fora do Hotel. Na minha visão o estacionamento deveria ser cortesia.

Dear Robson, Thank you for taking the time to share your feedback. Sincerely, Denice Kirchjunger Mercure Hotel Amsterdam West

Normal / Standard

Nota Tripadvisor 3.0/5

Ahmad S Negócios - Avaliação com certificação TripAdvisor

This hotel is Good hotel & big in old building and free parking. Little bit far from the city. But it is ok for people looking to go to the Airport staff are so good … Recommend to anyone need to be closed to the Airport

Ok for a night

Nota Tripadvisor 3.0/5

Judy P Avaliação com certificação TripAdvisor

Was ok but we had to ask for beverages for the room ie tea coffee and cups it was never offered to us. The kettle in our room was a disaster waiting to happen. The on off button didn’t even exist any more so had to pull plug out. Needs replacing ASAP. People walking corridors with no masks. Nowhere near as good as other Mercure we have stayed at. Downstairs bar area etc seemed nice but elsewhere was shabby. Location good for schipol

Dear Judy, I am sorry to hear about the kettle in your room. We have 24 hours reception, if they were informed about this I am sure they would've been happy to bring you a new kettle. We inform everybody that wearing a mask in the public areas of the hotel is mandatory. We do this at check-in and we have posters informing people about this. Unfortunately, it can occur that some people do not follow this rule. If we notice this we will inform people they have to wear as mask. Due to Covid-19 we do not have coffee and tea in the room. As I understand the front office did offer you this at check-in, but you wanted to go to the city first and pick it up later. You never returned. I am are sorry to read we did not meet you expectations.

Average and far out

Nota Tripadvisor 3.0/5

DangerousSandAlpaca Couples - Avaliação com certificação TripAdvisor

The hotel was very average with poor service. Left with no towels and when we called up for them we were left waiting almost an hour for someone to bring them u . Super far out of the city and was a bit of faff with the buses as it dropped you far away from most of the touristy places in the centre

Dear guest, Thank you for taking the time to review your stay. We are sorry that your experience did not meet your expectations Your feedback will help us improve the quality of our services. We hope you give us the opportunity to serve you better in the near future. Sincerely, Mercure Amsterdam West

Mercure West Amsterdam

Nota Tripadvisor 4.0/5

S1849YLsabrinaf Negócios - Avaliação com certificação TripAdvisor

Great Hotel will return as a regular; Thank you to the safe & Helpful Shuttle Bus drivers . Warm Happy smiling Welcome by Amanda at the Reception though it was early cold morning. Gracious courtsey extended by William at the breakfast room and Danny the next day great room and facilities. i have one suggestion the housekeeping needs to improve. making of the beds the sheets not done well. rather messy. i was in room 215 from the 5th to the 7th to october 2019

Dear Guest, Thank you for taking the time to review your stay. I feel so sorry that you did not enjoy your stay to the fullest! I will inform our housekeeping manager. I will take the appropriate measures to prevent future occurrence. Please do not hesitate to contact me if you wish to discuss this matter in further details. Sincerely, Mercure Amsterdam West

Friendly and helpful

Nota Tripadvisor 5.0/5

aloha565 Negócios - Avaliação com certificação TripAdvisor

I am handicapped in walking . I have stayed with my wife for 6 days in this hotel .The receptionists are very helpful and friendly especially Ms.Robin,Ms.Amanda and Ms.Abla.We were quite impressed and happy to stay in this Hotel even sometimes I needed help in the room when my wife was away, one of those came to help me in the room and for sure next time we will stay here again with no doubt. Mr.and Mrs.Johst

Dear Guest, Thank you for the kind review of your recent visit to the Mercure Amsterdam West. We are delighted that you enjoyed your stay with us and hope it is not too long before we have the pleasure of welcoming you back. Warm regards, Mercure Amsterdam West

The surroundings are beautiful

Nota Tripadvisor 4.0/5

CamVR46 Couples - Avaliação com certificação TripAdvisor

The room was quite small but nice, the location at 30 - 40 minutes from the city center depending on what kind of ticket transport did you have, the hotel is located near a beautiful lake and each night you can see rabits ducks

Dear Guest, Thank you for taking the time to review your stay. Your feedback helps us a lot. We hope to welcome you next time! Enjoy your day! Sincerely, Mercure Amsterdam West

Clean & welcoming

Nota Tripadvisor 4.0/5

Stuart R Friends getaway - Avaliação com certificação TripAdvisor

About 40mins via bus to Amsterdam square but not a problem, just don't stay out too late otherwise Uber..... Staff all very helpful & welcoming, rooms very clean & tidy, Food excellent choice & plenty of it. Would recommend anyone to stay

Dear Guest, Thank you for taking the time to review your stay. We hope to welcome you next time! Enjoy your day! Sincerely, Mercure Amsterdam West

Dissatisfaction

Nota Tripadvisor 1.0/5

Lorranybarros Friends getaway - Avaliação com certificação TripAdvisor

we were poorly attended, we paid more for early check in (8:00 am) the room was only vacated at 11:00. The receptionist was not helpful in expediting our stay, she said that she was not the one who cleaned the rooms and could not do anything.

I am sorry this happened to you, this is not the service we want to provide to our guests. I herewith apologies for this. Be sure we will learn from it to deliver a better service to our future guests. Thank you for sharing your feedback with us!

One reception staff was impolite and unprofessional

Nota Tripadvisor 3.0/5

Trail01362810667 Couples - Avaliação com certificação TripAdvisor

The location and the hotel room was good. But we had a very bad experience with a young lady of the front desk when checking out. I received the bill after the payement with my credit card, and recognized immediatly a mistake with a charge of the airport shuttle fee which I had never use the service as I came with my car. But the girl told me that she cannot do the refund. I was told that no supervisor was on duty and no refund can be done on that day ! As a guest, I didn't received any apologise for the mistake that the hotel had made! This girl was impolite and has acted with unprofessionnal manners instead of trying to find a solution. She pretends that « It was not her fault that someone has put the shuttle fee by mistake » and suggest me to call the hotel and request the refund after return to Switzerland. This is completely ridiculous ! As I was just right inside the hotel and in front of the reception of a 4 stars Mercure Hotel! It was a waste of time as I had insisted about 15 minutes until one of her colleague has finally come to know the situation then the refund was done just in one minute !! I had finally received an apologise from her professional colleague.

Excellent Benefit Cost

Nota Tripadvisor 5.0/5

Jubsferreira Famílias - Avaliação com certificação TripAdvisor

It is excellent benefit cost in terms of quality and price. This hotel is far of downtown but it is easy to access the mains turistics points, because have a bus that pass near to hotel that go to until the city.

Business and Pleasure in Amsterdam

Nota Tripadvisor 4.0/5

RobertSeguinGeneva Negócios - Avaliação com certificação TripAdvisor

The trip to Amsterdam was partly business and partly leisure. The business meetings went well, and the logistics of the hotel are ideal. This hotel is located at 5-10 minute ride from Schiphol airport. the hotel has a convenient shuttle to and from the airport for its customers, every 30 minutes. To go downtown, it is a 20 minute bus ride with the local transit, which runs every 10 minutes. The facilities of the Mercure are excellent, in the high end of the range for this hotel category. I recommend it.

Good property but need to learn basics of hospitality

Nota Tripadvisor 2.0/5

alexisp36023 Negócios - Avaliação com certificação TripAdvisor

This is a good hôtel but the policy of the hôtel manager is very cheap: 5.5€ for bread ? Cannot even offer it for free when you have a 35€ meal for one person ? Really ? No bottle of water nor minibar in the room ? Please go to Mercure Amsterdam city as you have many things to learn... I did not feel welcome and will not come back to a hôtel where i spent 430€ and want to charge me 5.5€ for bread.

Dear Guest, Thank you for your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. We hope to welcome you next time! Sincerely, Mercure Amsterdam West

Pleasant stay

Nota Tripadvisor 4.0/5

SarahE2758 Famílias - Avaliação com certificação TripAdvisor

A comfortable hotel with helpful and friendly staff.About 15 mins from the centre and the airport with a handy airport shuttle and a bus that leaves every 10 mins to the centre.Good selection at breakfadt with freshly squeezed orange juice a bonus.

Thank you very much for your kind feedback!

Nice location

Nota Tripadvisor 3.0/5

H7765FFannem Negócios - Avaliação com certificação TripAdvisor

Hotel is located appr. 10 minutes from the airport. Rooms were quiet even there was bigger road both side of the hotel. From the hallway I did hear some noice though. Dinner in the restaurant was ok even we had to wait to be served quite a while. Breakfas was good and extra plus for the fresh orange juice.

Good hotel

Nota Tripadvisor 4.0/5

617franckl Couples - Avaliação com certificação TripAdvisor

Rooms are OK and there is no noise for an hotel that are near a road.A little bit far from Amsterdam center but with 15/20 minutes of bus it's direct.Bus stop is at 200/300 meters from hotel.We passed 2 nights and maybe we come back later.

Good value for money

Nota Tripadvisor 4.0/5

Xanetia Couples - Avaliação com certificação TripAdvisor

Everything very good, except:No walking path to nearby bus stop to the centre & airportThank you for being so kind and providing free shuttle on a way back, it saved us a lot of troubleCleanliness in rooms could be better - especially floors, inside of cabinets and cardigans

Good stay

Nota Tripadvisor 4.0/5

AlyS230 Friends getaway - Avaliação com certificação TripAdvisor

I have enjoyed my stay in Mercure airport, staff was helpful everywhere. I liked the honey on sale at the reception, and it was a nice souvenir to take with me. Location was far from Centre, but transportation was available during the day, but very difficult at night to go or come back from City Centre.

Thank you very much for sharing your feedback!!

Ideal

Nota Tripadvisor 5.0/5

DenzilE6 Couples - Avaliação com certificação TripAdvisor

Lovely stay. Comfy quiet room. Well provisioned. Great staff. The staff were extremely engaging and helpful. The upgrade we received was very helpful. Great shower. I don't really understand why this review has to be a min of 200 characters?

Haha, thank you for this review in 200 characters. We did not decide so, but it is very nice to read! We hope te welcome you again soon in Amsterdam, best regards!

Great stay at the Mercure

Nota Tripadvisor 5.0/5

Carmen H Couples - Avaliação com certificação TripAdvisor

Our hotel room was very nice and clean. The free shuttle bus from the airport to the hotel was a great perk. Everyone was very helpful. Bus stop across the street and very easy to get to Central Amsterdam.

Thank you very much! We are heppy you were happy with us. We hope yo welvome you again in the near future!

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