We used your service many years and always have been happy about. However this time it will be the last time we are flying through Amsterdam because of your service. The first, somebody messed with our reservation moving us from Mercure to Yotel due to the construction noise. That, by the way, finished a while ahead of our booking. Mercure' front desk clerk send my sister and I (both advanced age ladies and I am being handicapped) walk to Yotel another mile after evening flight.The second, we have to spent twice more for booking two rooms at Yotel because of very limited space.

Hi,My room was dirty and when I tried to check in early which i was not aware I was doing, I was subsequently advised was not possible, in a most abrupt manner. When I returned at 8pm to check in again, as I was advised by the woman earlier that I couldn't check in a minute earlier, a very nice young man was extremely polite and helpful. He should be commended for his attitude and the female should be given further customer training.Most importantly the room was dirty and the shower still had hairs in it from the previous occupant.

Couldnt access to hotel because of no boarding pass as I was in schipol airport just for a meeting. And I must say phone contact with hotel was not at all customer centric. I ask for credit note but so far no answer which is unacceptable !I m gold customer but ....

Great place to stay if your have an earlier flight. The rooms were renovated and are very comfortable. It is located close to the gates and it makes the trip easier. Very helpfull staff. We really enjoyed it.

The staff and accommodation were both excellent. Helpful and clean room, location could not be better. No complaints from me. I could get another hour in bed due to this very very good location.I will definitely use again.

The staff were very friendly and welcoming.The hotel being inside the terminal is extremely convenient for overnight stays between flights. The rooms could have better sound-proofing though as I could hear a baby crying through the wall for most of the night.

I had a 12 hour overnight layover at Schiphol after a full day of travel, and stayed the night at the Mercure. It was fabulous! Check in was a breeze, and the employee who checked me in was wonderful. She clearly understood the plight of the exhausted traveler! I was able to go downstairs into the terminal and get a glass of wine and something to eat, which was incredibly easy and efficient - you forget how hungry you can get after traveling all day. The room was excellent. Not too large, but large enough to be super comfortable. There was water, tea and coffee all available at no extra cost. The bathroom was well appointed, the shower was excellent. The bed was wonderful - it was only a single, but was incredibly comfortable with the softest pillows ever. Again I felt that Mercure really understands the needs of an exhausted traveler. Check out was quick and easy. The Mercure had found my gate for me (without my asking) and not only was the employee smiling and friendly, but she addressed me by name and told me the gate I needed to go to and how to get there. I will definitely stay here again and recommend the Mercure inside the Schiphol airport terminal to anyone with a long layover!

Had a 10 hour layover so this hotel sounded perfect. Got to passport control at 10:PM and it was basically closed. An officer checked my documents and I got through. Info gave directions....still confusing. Found a security guard who was very helpful. A very big airport and a good walk. Amazingly empty at 10:30 PM. Hotel compact, comfortable and clean. Everything needed for an in transit overnight.