Mercure Hotel Severinshof Koeln City 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.6/5 3.588 beoordelingen

Beste prijs
garantie
Mercure Hotel Severinshof Koeln City - Image 1
Mercure Hotel Severinshof Koeln City - Image 2
Mercure Hotel Severinshof Koeln City - Image 3
Mercure Hotel Severinshof Koeln City - Image 4
Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 KOELN, Duitsland

Omschrijving

Extras van het hotel

  • Viersterrenhotel met rustige binnenplaats in het hart van de Südstadt

  • Mercure-hotel in Keulen in de Severinstrasse

  • Beleefd en vriendelijk personeel

  • Uitgebreid ontbijtbuffet met koude en warme gerechten

  • Mercure-hotel in Keulen met zeer goede opties voor openbaar vervoer

Onze accommodaties

Boek dit hotel
Kamer 1

Hotel locatie

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Duitsland

Gps:50.929514, 6.957017

Telefoon
Fax +49 221 2013666

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren welkom
  • Restaurant
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie

RELAX - FOOD, DRINKS & YOU

ONTSPAN - Eten, drinken en u. Geniet van de ontspannen woonkamersfeer van onze hotelbar.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.6/5  3.588 beoordelingen

Avis-klantbeoordeling 3.0/5

Thomas V. D. D. Stellen - ALL bevestigde berichten

Dear Mr. V., thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciated your spacious room, our central location, the convenience of our parking garage, and the friendliness of our team. At the same time, we sincerely regret that your stay was significantly affected by the renovation work taking place in the room next to yours. We fully understand how disappointing this must have been, especially as you had planned to relax and enjoy some quiet time during your visit to Cologne. We also understand your disappointment that you were not informed about the work in advance. Please accept our sincere apologies for the inconvenience caused. The work was part of necessary improvement measures within the hotel, and we always strive to keep any disruption to a minimum. Your feedback is very valuable and will help us improve how we communicate such situations with our guests in the future. We hope to have the opportunity to welcome you again and provide you with the peaceful and relaxing stay you had expected. Kind regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Avis-klantbeoordeling 3.5/5

Babaak G. Zaken - ALL bevestigde berichten

Dear Mr. G., thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location and the friendliness of our team. At the same time, we are sorry to learn that the comfort of our beds did not meet your expectations. A good night's sleep is an essential part of every stay, and we regret that we fell short in this regard. Your comments have been shared with the relevant department as we continuously work to improve our guests' comfort. We appreciate your honest feedback and hope to have the opportunity to welcome you back in the future. Kind regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Avis-klantbeoordeling 4.5/5

Harm U. Alleen - ALL bevestigde berichten

Dear Mr. U., Thank you for your positive feedback regarding your stay at our hotel. It is gratifying to hear that you appreciated the warm welcome, spacious room with a balcony, and the delightful breakfast. We take pride in providing comfortable accommodations, and I am pleased that our beds met your expectations. We hope to welcome you back for another enjoyable experience in the future. Kind regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Avis-klantbeoordeling 1.5/5

John T. Vrienden - ALL bevestigde berichten

Dear Mr. T., Thank you for your feedback regarding your recent stay at our hotel. We sincerely apologize for the unpleasant odor you encountered in two of the rooms. Please be assured that we take such matters seriously and continuously work to ensure a comfortable environment for our guests. We appreciate your comments, which will assist us in improving our services. We hope to welcome you back again. Kind regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Avis-klantbeoordeling 4.0/5

David K. Gezinnen - ALL bevestigde berichten

Dear Mr. K., thank you very much for your feedback. We are pleased to hear that you appreciated our friendly staff, the good and extensive breakfast, as well as the cleanliness of your room. At the same time, we regret that certain aspects of your stay did not meet your expectations, in particular the condition of the air conditioning, the inconsistent water temperature in the shower, and the disturbances from the inner courtyard during the night. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with the relevant departments for review and improvement. We hope to have the opportunity to welcome you again under better circumstances. Warm regards Essendi Germany GmbH Mercure Hotel Severinshof Köln City

Andere internetgebruikers beoordelen ons hotel

  • 1.301 beoordelingen 9.2/10 Locatie
  • 1.735 beoordelingen 7.3/10 Kamer
  • 1.561 beoordelingen 8.9/10 Service
  • 23 beoordelingen 6.9/10 Wifi
  • 934 beoordelingen 8.9/10 Ontbijt
  • 769 beoordelingen 6.5/10 Netheid
  • 204 beoordelingen 5.5/10 Voorzieningen
  • 62 beoordelingen 5/10 Wellnessruimte

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