Booked 3 rooms, for 2 nights stay. 1 booking was wrong, but front desk managed to find us a twin bed room. Thanks for this! If you're Platinum member, don't expect much from this hotel. No value or appreciation will be noticed.

Excellent hotel with wonderful service. This was my second stay and I am very much satisfied. Especially the service is very much professional and kind. Perfect price quality relation. I can only recommend this hotel. Thank you!

Hotel staff was not friendly at all. Just friendly towards local German Guest. Band attitude to other tourist. Front desk staff need to be more courteous to foreign guest who have language barrier. Guest come from different parts of the world and different cultures which must be respected by the hotel staff.

Large and clear room and bathroom, comfortable bad, good services. Personal very polite. Too hard to find this hotel, location is far from the city center and ZOB and HBf. But there are 17 tram and U-bahn near.

been a customer for years, and it was Always correct, but this year it wasn't. stayed there for three nights, but even though I mentioned the safe was broken on the first night and the second day, it did not get fixed, nor were we given any explanation. Even a simple lightbulb replacement was to much trouble it seemed. You have to pay to stock the minibar, this for a "silver" customer with no "history" in any mercure hotel.

Location is ok, close to tram stops and relatively quite environment. 15 minute to old town by tram. We went by car so quite easy to reach from highway. The only disapointment is that very slow Wifi in the room. We could not connect to internet until our last day of stay. It would be better if Ethernet cable is provided.

Mass tourist place, very average, part of the hotel is refurbished, other parts are old and worn down, broken buttons in the elevators. Staff is friendly and helpful. Next door construction work starts at 6:30AM so be aware. Breakfast buffet empty after busloads of tourists went by. Cheap quality of food, cold eggs, no staff available. I had to save myself in the bar to have a more or less quiet breakfast. The lot for 21 euros per breakfast, not worth it. Rip off for business travelers who pay for loads of cheap tourist. And the 25 euro underground parking (per night that is) really makes your day. very very average...

Overall very disappointing. Service in particular in the bar and restaurant was very poor as was the food. In fact having waited over 30 minutes for the menu I walked out one night and went to another restaurant close by where I experienced excellent service. Also considering this hotel is in the centre of Frankfurt the inform wifi was extremely poor and so I paid 6 euro for a higher speed line which was only marginally better. I very often stay in Mercure hotels which have all been to date of a very good standard but the management of this particular hotel needs changing.

Well maintained and great assistance throughout. It is best suited for all needs ! Though there is no variety of options in Complimentary breakfast, you could improve it to reach higher standards. :):)

Located one train stop away from the Frankfurt Fair, 15 min walk from town, this hotel is not a bad place to stay at. Clean rooms, welcome reception area, easy access to tram and train into town. Reception staff is friendly, but just. Only thing I found a bit expensive was the breakfast. At €21, for what is offered, I found that a bit on the expensive side.

Close to Frankfurt Mess, hotel looks like it's from the 80's considering building style and the lifts. Their computer lost my online check-in which was unfortunate. Otherwise no issues: good selection at breakfast, great shower, comfortable bed, street not too noisy at night (business district). Handy location for the business district around the Voltastrasse and Franklinstrasse but the city center you'll need a taxi.

Good sized rooms, good breakfast, friendly helpful staff, quiet. Bed comfortable. Note: near Trade Fair Center, not near downtown. More of a business hotel than a tourist location. Fair price for room and breakfast.

Good, well located and priceworthy hotel. The privilege rooms in the dependance accross the street are very spacious and comfortable. There is a tramway stop almost in front, it will take you quickly both to the Frankfurt fair (Messe) and the Central Station (Hbf). And, there is a grocery supermarket only 3 minutes away. I recommend this hotel to anybody travelling privately or on business to Frankfurt.

The Mercure is well placed for the Frankfurt Messe, being a short walk into what ever show you are attending. Staff are polite and friendly and the hotel always clean, tidy and immaculately maintained. The bar area is great for an after show drink and is linked to an outside area that can have some charm when the sub shines. The in house restaurant is good as is the breakfast spread and there is a good selection of restaurants within walking distance. I have stayed at the Mercure most years for the last twenty years, it is not cheap, but then hotels in Frankfurt are not during show time. I like it and as any other people have stuck with it over the years I guess they do as well.

Friendly place! Nice bar! Great service!! Short, convenient, walk to the Messe. Clean rooms! Well equipped w/ toiletries & useful bits. 1/2 block from the 17 Strassebahn and a couple of blocks from the S-Bahn.