Mercure Hotel & Residenz Frankfurt Messe 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 4.156 comentários

Hotel ALLSAFE. Aprovado

Mensagem informativa

+ 21 Serviços

Extras do hotel

  • Um hotel com certificação ALLSAFE

  • Localização ideal para o Messe Frankfurt e melhores conexões de transporte

  • Relax - Food, Drinks & You - O bar com um lounge grande no jardim, excelente para relaxar

  • 88 apartamentos com quitinete para sua hospedagem estendida em Frankfurt

  • 450 vagas de estacionamento coberto (pago) para fácil estacionamento no local

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 frankfurt am main
alemanha

Fax: (+49)69/79261606

Check-in a partir das 15h00

Check out até as 12h00

  • S3 S4 S5 S6:  S3 S4 S5 S6 WESTBAHNHOF

  • FRANKFURT MAIN CENTRAL STATION:  17 KUHWALDSTRASSE

  • De avião

    FRANKFURT RHEIN MAIN A 15 km / 9,32 milhas

  • De carro

    A648 HIGHWAY EXIT TO A5 AND A3 A 2 km / 1,25 milhas

  • De trem

    FRANKFURT WEST A 1 km / 0,62 milhas

  • De trem

    HAUPTBAHNHOF A 1,9 km / 1,18 milhas

GPS:50.116781, 8.638955

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Estacionamento
  • Restaurante
  • Bem-estar
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

RELAX FOOD DRINKS AND YOU

Deleite-se com iguarias regionais e clássicos da cozinha internacional no nosso restaurante "twenty9", que conta com design cosmopolita. O lounge do jardim é um oásis verdejante ideal para relaxar depois do trabalho.

Nossas acomodações

No Mercure Hotel & Residenz Frankfurt Messe de 4 estrelas, você pode escolher uma suíte padrão, superior, quarto privilege ou suíte privilege. Para sua hospedagem mais longa, recomendamos um de nossos 88 apartamentos com quitinete. quartos têm ar-condicionado, TV de tela plana e acesso WIFI e DSL grátis. Dois menores de 16 anos podem ficar gratuitamente no seu quarto. Seu animal de estimação também é bem-vindo por uma taxa de 10 euros por noite.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 9

  • Tamanho máximo: 132

  • Capacidade máxima: 100 pessoas

  • Capacidade máxima para banquete: 80 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure Hotel & Residenz Frankfurt Messe

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.3/5

4.156 comentários

Classificação no TripAdvisor 3.5/5

843 comentários

Decent hotel, not so great service from one staff member!

Classificação TripAdvisor 3.0/5

Jim K 16/08/2021 Avaliação certificada TripAdvisor

We stayed two nights in a superior room with a double bed and a sofa bed, it was spacious and the beds comfortable enough, though the air conditioning didn't seem to be working - it made noise when turned on but the air coming out was not cold. The restaurant was good - the food in the evening was excellent, with very generous portions, and the staff friendly and attentive. Check-in was good, with a warm welcome, but the man who worked on the reception at night was extremely unfriendly. At check-in we were given vouchers for 3 items from the snack area in reception, but when I went to redeem them he angrily refused, saying we should never have been given the voucher as we hadn't paid an additional 20 euros at check-in - it was hardly our fault that a mistake like that had been made, but he seemed determined to blame me! He was similarly unfriendly when my key card stopped working and needed to be reset, again something that I couldn't really help. The car park is a bit overpriced at 25€ a night, have stayed at other Mercure and Accor hotels on this journey where it has been less than half that. If you have a car it might be worth looking for nearby street parking as it's a fairly quiet area.

Nice corner suite

Classificação TripAdvisor 5.0/5

DarkHorseParis Family - 05/08/2021 Avaliação certificada TripAdvisor

Very comfortable suite on the fifth floor, with a balcony overlooking the garden at the back. Quiet, because not on the road. Coffee machine, minibar, two bathrooms, very light and spacious. It’s not in the centre of town. Another positive: free parking around the hotel if you look carefully.

Good experience

Classificação TripAdvisor 4.0/5

EdwardRatchett Couples - 29/10/2019 Avaliação certificada TripAdvisor

I am an Accor member and so far I've always stayed at Novotel whenever I visit Frankfurt, but this time around I decided to try Mercure instead. Overall it was a good stay, I don't really have any big complaints or annoyance. Room size was good, bed was comfortable, bathroom was pretty nice. However, I feel more welcomed at Novotel (welcome drinks, welcome notes & cookies, etc.) which is a plus especially since I book these hotels primarily due to my membership status. So all in all it was ok, but for me Novotel still has the edge.

Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding our welcoming and the service. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. We would love to welcome you back as our guest - also to have a chance to prove to you that we can do much better. Best regards, Olaf Schneider General Manager

Bad experience

Classificação TripAdvisor 1.0/5

Companion27774008478 Couples - 19/04/2019 Avaliação certificada TripAdvisor

The staff at Front Office were not helpfull, no enthousiam. We firstly booked one night and intended to continue for next night but have to leave and move to another hotel nearby, Mercure Hotel Frankfurt Messe where we enjoyed the service much better. By the way, We would like to thank all team of the Mercure Hotel & Residenz Frankfurt Messe.

I sincerely apologize for the behaviour of the staff at the front office that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Olaf Schneider General Manager

Good location

Classificação TripAdvisor 4.0/5

811adrienm Solo travel - 22/11/2017 Avaliação certificada TripAdvisor

Good location, you get in the city quite fast from there. The hotel is close to the train station you just have to go through a small park and you're basically there. The rooms aire fairly standard though

Thank you very much for the positive feedback. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Stefan Ader General Manager

Biz as usual, don't expect more!

Classificação TripAdvisor 3.0/5

iboy003 Business - 21/11/2017 Avaliação certificada TripAdvisor

Booked 3 rooms, for 2 nights stay. 1 booking was wrong, but front desk managed to find us a twin bed room. Thanks for this! If you're Platinum member, don't expect much from this hotel. No value or appreciation will be noticed.

We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Stefan Ader General Manager

Wonderful stay

Classificação TripAdvisor 5.0/5

711gerganap Solo travel - 06/06/2017 Avaliação certificada TripAdvisor

Excellent hotel with wonderful service. This was my second stay and I am very much satisfied. Especially the service is very much professional and kind. Perfect price quality relation. I can only recommend this hotel. Thank you!

Our team is honored to receive such positive feedback an the recommendation - a definite highlight in our daily tasks. We are delighted that you gave us the highest ratings and are pleased to pass along these top reviews and positive remarks on our services to the staff.We are glad that you enjoyed our amenities and that you felt at home with us. My team and I look forward to welcoming you again soon on your next visit in Frankfurt a. M.! Best regards, Stefan Ader General Manager

Poor Customer Service

Classificação TripAdvisor 2.0/5

Prashant S Couples - 10/03/2017 Avaliação certificada TripAdvisor

Hotel staff was not friendly at all. Just friendly towards local German Guest. Band attitude to other tourist. Front desk staff need to be more courteous to foreign guest who have language barrier. Guest come from different parts of the world and different cultures which must be respected by the hotel staff.

Nice

Classificação TripAdvisor 5.0/5

773anastasiiap Couples - 10/02/2017 Avaliação certificada TripAdvisor

Large and clear room and bathroom, comfortable bad, good services. Personal very polite. Too hard to find this hotel, location is far from the city center and ZOB and HBf. But there are 17 tram and U-bahn near.

disapointed

Classificação TripAdvisor 2.0/5

982barti Business - 02/02/2017 Avaliação certificada TripAdvisor

been a customer for years, and it was Always correct, but this year it wasn't. stayed there for three nights, but even though I mentioned the safe was broken on the first night and the second day, it did not get fixed, nor were we given any explanation. Even a simple lightbulb replacement was to much trouble it seemed. You have to pay to stock the minibar, this for a "silver" customer with no "history" in any mercure hotel.

Slow Wifi

Classificação TripAdvisor 3.0/5

bprasetya Couples - 04/01/2017 Avaliação certificada TripAdvisor

Location is ok, close to tram stops and relatively quite environment. 15 minute to old town by tram. We went by car so quite easy to reach from highway. The only disapointment is that very slow Wifi in the room. We could not connect to internet until our last day of stay. It would be better if Ethernet cable is provided.

dont go if you dont have to

Classificação TripAdvisor 2.0/5

marc_wehrens Business - 12/07/2016 Avaliação certificada TripAdvisor

Mass tourist place, very average, part of the hotel is refurbished, other parts are old and worn down, broken buttons in the elevators. Staff is friendly and helpful. Next door construction work starts at 6:30AM so be aware. Breakfast buffet empty after busloads of tourists went by. Cheap quality of food, cold eggs, no staff available. I had to save myself in the bar to have a more or less quiet breakfast. The lot for 21 euros per breakfast, not worth it. Rip off for business travelers who pay for loads of cheap tourist. And the 25 euro underground parking (per night that is) really makes your day. very very average...

Mercure Frankfurt Business Trip Feedback

Classificação TripAdvisor 2.0/5

Wander613382 Business - 26/06/2016 Avaliação certificada TripAdvisor

Overall very disappointing. Service in particular in the bar and restaurant was very poor as was the food. In fact having waited over 30 minutes for the menu I walked out one night and went to another restaurant close by where I experienced excellent service. Also considering this hotel is in the centre of Frankfurt the inform wifi was extremely poor and so I paid 6 euro for a higher speed line which was only marginally better. I very often stay in Mercure hotels which have all been to date of a very good standard but the management of this particular hotel needs changing.

A 5 day pleasure !!

Classificação TripAdvisor 5.0/5

mohansmb Business - 18/04/2016 Avaliação certificada TripAdvisor

Well maintained and great assistance throughout. It is best suited for all needs ! Though there is no variety of options in Complimentary breakfast, you could improve it to reach higher standards. :):)

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager

Good hotel to stay at.

Classificação TripAdvisor 4.0/5

tdak0 Business - 16/03/2016 Avaliação certificada TripAdvisor

Located one train stop away from the Frankfurt Fair, 15 min walk from town, this hotel is not a bad place to stay at. Clean rooms, welcome reception area, easy access to tram and train into town. Reception staff is friendly, but just. Only thing I found a bit expensive was the breakfast. At €21, for what is offered, I found that a bit on the expensive side.

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward. Many thanks for the indication with the breakfast. You have the possibility to book through our direct hotel websites a discounted breakfast. Booked locally or through travel agencies we charge currently per person 21 EUR. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager

Good experience at my first Mercure

Classificação TripAdvisor 4.0/5

Anon140703 Business - 29/02/2016 Avaliação certificada TripAdvisor

Close to Frankfurt Mess, hotel looks like it's from the 80's considering building style and the lifts. Their computer lost my online check-in which was unfortunate. Otherwise no issues: good selection at breakfast, great shower, comfortable bed, street not too noisy at night (business district). Handy location for the business district around the Voltastrasse and Franklinstrasse but the city center you'll need a taxi.

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your mainly positive feedback and satisfaction makes us happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager

Good business hotel

Classificação TripAdvisor 4.0/5

vderek29 Business - 30/10/2015 Avaliação certificada TripAdvisor

Good sized rooms, good breakfast, friendly helpful staff, quiet. Bed comfortable. Note: near Trade Fair Center, not near downtown. More of a business hotel than a tourist location. Fair price for room and breakfast.

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager

Excellent value for money

Classificação TripAdvisor 4.0/5

tomasz_muehleisen Business - 25/09/2015 Avaliação certificada TripAdvisor

Good, well located and priceworthy hotel. The privilege rooms in the dependance accross the street are very spacious and comfortable. There is a tramway stop almost in front, it will take you quickly both to the Frankfurt fair (Messe) and the Central Station (Hbf). And, there is a grocery supermarket only 3 minutes away. I recommend this hotel to anybody travelling privately or on business to Frankfurt.

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager

Another Prolight and Sound

Classificação TripAdvisor 4.0/5

Chrisatinspired Business - 22/04/2015 Avaliação certificada TripAdvisor

The Mercure is well placed for the Frankfurt Messe, being a short walk into what ever show you are attending. Staff are polite and friendly and the hotel always clean, tidy and immaculately maintained. The bar area is great for an after show drink and is linked to an outside area that can have some charm when the sub shines. The in house restaurant is good as is the breakfast spread and there is a good selection of restaurants within walking distance. I have stayed at the Mercure most years for the last twenty years, it is not cheap, but then hotels in Frankfurt are not during show time. I like it and as any other people have stuck with it over the years I guess they do as well.

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. Thank you again for your support and we are looking forward to welcome you to the next exhibition. Sincerely, Stefan Ader / General Manager

Nicely done!

Classificação TripAdvisor 5.0/5

pwNYC Business - 20/04/2015 Avaliação certificada TripAdvisor

Friendly place! Nice bar! Great service!! Short, convenient, walk to the Messe. Clean rooms! Well equipped w/ toiletries & useful bits. 1/2 block from the 17 Strassebahn and a couple of blocks from the S-Bahn.

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager

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