Hotel Novotel Frankfurt City 4 estrelas

Staff was efficient and friendly. Often going to Accor hotels, this Novotel is definitely in need of renovation. Hopefully foreseen in a near future? The location, opposite to the Messe where I was exhibiting is very useful, except that it takes a long detour to get to the Messe as there are no pedestrian crossings close by.

The carpets in the hallway where not clean, but particularly what was annoying; the elevators smelled very very bad. A combination of a food + sewer smell. Also I checked out in the morning, paid already for the parking, and I told the lady I would drive out 6 hours later. No problem she said.... Unfortunately when I did 6 hours later, I could not drive out with my ticket, and had to dial the reception.

For years, with last year as exception, we have been coming here. It is nice that it has been upgraded over the years. There was three in our group, and our room was plenty big enough. We enjoyed the breakfast, and would be happy to return next year. The only possible thing to fault, is the steep markup in price at Messe times.

Hotel is in the business district, and I would say it is intended primarily for business people. Not far from the town (Alt Stadt). Near the metro station, although he is not far off. The rooms are beautiful decorated, the beds comfortable ... Unfortunately, both nights guests in the room above us were making noise and jumping around the room. Parking in front of the hotel is free.

its my regular hotel for a reason:Super friendly staff, good wines, good food, always sleep very well (one of th quietest Hotels I know in a city), and close to the Messe. Public transport nearby and easy to drive to and from and park

The hotel is nice, very clean. The staff is very helpful. We had dinner at the restaurant. The staff made us feel welcome and the food was excellent. We like the cocktails (mojito). Thank you very much!

The air condition needs to be improved. Not cool enough. Hotel gust smoke in the non-smoking room. The location is not convenience. 20 minutes walk to the nearest train station. No restaurant or convenient store near by.

Location - Not Great. Property - Not Great. Employees - Good. Food Collection - Just Average. Check-In Process: Little Slow. Check-Out Process: Ok Room & Bathroom - Just So So Hotel Must Employee More Staff, So Can Assist Guest With Luggage (To Room & From Room)

This Novotel is what you expect. Nothing fancy, very decent and very clean. It was terribly expensive, but normal price range for a Frankfurt hotel (maybe even a bit on the low side). Staff was friendly. Please note that there's an s-bahn running past the hotel. So a lot of noise if you're sleeping on that side. Maybe the hotel should sell earplugs for the people unfortunate enough to stay on that side.

Hotel is about 2.5 Km from city centre. Check-in was quite fast. Rooms were clean. Breakfast was good- with super bowl. We requested baby bed and was available quickly- good service. Taxis were available right in front of hotel, so no issues with that. Covered car parking was available- free of cost (as it was included in the booking cost for the room I selected).

The experience from check-in itself was very bad.... after requesting for an early check-in was made to wait for 6 hours!!! I was ready to pay extra for early check-in but it seems they were not interested than a standard response

since we arrived the reception there is no one to take our luggage they have like carts to put your luggage by yourself and take to your room. The ac is not working it was to hot. The receptionist did not smile sinc check in. The location is bad . It is really bad experince.

The Hotel was OK. The location is a little quiet being a business area however there is a very good Tram service a three minute walk from hotel. However I stayed over the New Year holiday and on the first night (Friday 29th) the bar and bar food service was closed. I was told that this was for only one night as an exception, despite there being many people around the lobby area. However this was not so. The bar was closed on return to the Hotel on the night of 31st at 00:40, and on returning from a day out on 1st of Jan at 20:00 the bar and food service were again closed. We were directed to the Mercure Hotel a good five minute walk in pouring rain on a cold night. There was no information informing clients of this at any point and no member of the Hotel staff informed me in advance. This I found totally unacceptable as the directory in the room states that the bar and food service is open daily from 06:30 to 01:00. This was very disappointing for what was meant to be a holiday break staying in a well known 4 start Hotel and would seriously put me off staying there again.

I am a silver Accor member and always go to this hotel whenever I visit Frankfurt. However, I have to comment that this time I was disappointed with the service. I asked to one of the receptionist guys for a late check-out (which I have the right to given my status) and while he initially seemed reluctant, he finally gave the ok. However, what happened in reality was otherwise. I had to bring my parents to the airport early in the morning and the reason why I asked for late checkout was so I could get some nap before my 4h drive to Munich. For some reasons there was a mix-up and I was disturbed during my nap 3 times in the space of 1 hour. I was tired, extremely annoyed, and finally decided to leave. The hotel is good as always but this time I didn't feel like I was treated as a returning customer.

What can I say?. From our first contact with the friendly and helpful staff, to the clean rooms with the comfortable beds, I'd say great. It couldn't have been better. We booked 2 rooms and there was enough space for 2 adults and 2 children in one room. Rich and fresh breakfast buffet. All the staffs that served us at breakfast were competent, helpful and courteous. Free parking within the hotel compound and at the street side. Only the hotel underground parking is not free. But it's free on weekends, i.e Saturdays and Sundays. My only disappointment was the superior room. It's just like any other room in the hotel except that you get to take 3 items (snacks) from the kiosk and fridge at the reception. The mini bar was just empty. And yes, you also get premium internet. There was only one bathrobe and one slippers for a room with 2 adults. Apart from these little things, the hotel is very good and I'd definitely recommend it.