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Hotel Novotel Frankfurt City 4 estrelas

Classificação clientes Avis 4.4/5 2.297 comentários

Hotel ALLSAFE. Aprovado

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Quarto 1

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Como funciona?
+ 21 Serviços

Extras do hotel

  • Localizado próximo à Feira de Frankfurt e à principal estação de trem

  • Quartos amplos com a nova cama do Novotel e WIFI

  • Lounge NOVO², bar e restaurante: converse e relaxe em um ambiente de sala de estar

  • Familiar: Kid's Corner, quartos familiares e muito mais.

  • Instalações para reuniões com até 250 pessoas

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 frankfurt am main
alemanha

Tel: +4969793030

Fax: (+49)69/79303930

Check-in a partir das 15h00

Check out até as 12h00

  • S3 S4 S5 S6 :  Westbahnhof

  • TRAM 17 :  Kuhwaldstraße

  • De avião

    Frankfurt Airport A 17 km / 10 milhas

  • De carro

    Westkreuz A648 Messe A 2 km / 1 milhas

  • De trem

    Frankfurt West A 0 km / 0 milhas

  • De trem

    Frankfurt am Main Hauptbahnhof A 2 km / 1 milhas

GPS:50.115482, 8.642122

Serviços de hotéis

NOVO² RESTAURANT

Servimos especialidades urbanas de todo o mundo no nosso restaurante climatizado. Nosso terraço é um lugar popular para desfrutar de boa comida e bebidas refrescantes quando o tempo estiver bom.

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Estacionamento
  • Restaurante
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Serviço de buffet
  • Um Restaurante
  • Um Bar
  • Máquina de lanches e bebidas
    • Máquina de lanches e bebidas Custo adicional
  • Café da manhã
    • Buffet Custo adicional
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • 11 Salas de reunião
  • Centro de negócios
    • Centro comercial com autoatendimento
Serviços e equipamentos de hotel
  • Informações do hotel
    • 235 quartos
    • Sem quarto para pessoas com mobilidade reduzida
    • 235 quartos para famílias
    • 7 quartos contíguos
    • 208 quartos para não fumadores
    • 7 pisos
  • Idiomas falados no hotel
    • Inglês
    • Francês
    • Alemão
  • Salão
    • Área de espera ou lounge
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
  • Wi-Fi
    • Linha de transmissão de alta velocidade Custo adicional
    • WIFI nas áreas comuns
    • WIFI de alta velocidade Custo adicional
    • WIFI no hotel
    • Internet de alta velocidade Custo adicional
  • Ar condicionado
    • Ar condicionado
  • Instalações para check-in e check-out
    • Check-out tardio
    • Check-out expresso
    • Check-in expresso
  • Armazenamento de bagagem
    • Armazenamento de bagagem
  • Equipamentos de mesa disponíveis
    • Máquina de engraxar sapatos
  • Cofre na recepção
    • Cofre na recepção
Acesso à acomodação
  • Parking space
    • No local
    • 15 vagas de estacionamento
    • Privado
    • Estacionamento aberto 24/7
  • Parking Garage Custo adicional
    • No local
    • 250 vagas de estacionamento
    • Privado
    • Estacionamento aberto 24/7
Bem-estar
  • Wellness- und Fitnesscenter Atualmente indisponível
    • No local
    • Sala e sauna
Família
  • Serviços para crianças
    • Área de lazer

Nossas acomodações

Espaçoso, com design contemporâneo e adaptável, o quarto do Novotel é verdadeiramente um local de descanso, perfeito para todas as suas necessidades.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 15

  • Tamanho máximo: 275

  • Capacidade máxima: 250 pessoas

  • Capacidade máxima para banquete: 170 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Novotel Frankfurt City

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.4/5

2.297 comentários

Classificação no TripAdvisor 3.5/5

1.140 comentários

Great clean !

Classificação TripAdvisor 5.0/5

Miguel O 31/07/2021 Avaliação certificada TripAdvisor

Nice very clean property. Very Covid compliant. Everyone was wonderful. Great all around service. Would return on next Frankfurt trip. Tranquil neighborhood. Good restaurants walking distance. Easy walk to town center.

Very good value for the money

Classificação TripAdvisor 4.0/5

Dan115 Couples - 20/03/2021 Avaliação certificada TripAdvisor

That hotel is located right in the city center, very good value for the money, very friendly and efficient staff, free parking, close to public transportation (making it easy to access from the airport)

Needs investments urgently

Classificação TripAdvisor 2.0/5

588pierre Family - 24/09/2019 Avaliação certificada TripAdvisor

This hotel is not at all representative of a Novotel. It's old and needs investments in fournitures, carpets, bathroom, non existing climatisation and even their... iron. It's not a disaster, still clean, but it's old and NOT worth the price ! Really too bad for such a nice city as Frankfurt. To finish on a positive note : the elevators were modern.

I'd rather have 588pierre, Thank you very much for your rating and the honest words. I am sorry that you were not satisfied with your stay with us. We continue to work on ourselves and hope to be able to offer you a better impression in the future. The carpets, for example, will be replaced this year in all corridors and rooms. We also hope to be able to renew parts of the furniture and the bathrooms soon. Our rooms have been air-conditioned since the opening of the hotel. Did you have any problems with this? If so, I suspect a defect in the control of the room and it would be a great help if you could tell me more details about your stay to check this (room number, booking number or your full name would suffice). I would be very pleased if you would contact me by e-mail to Lars.Paschold@accor.com . I hope that in the future we will get the chance to convince you again. Until then I wish you all the best and look forward to hearing from you. Best regards, Lars Paschold Guest Experience Assistant

Kuhbonbon

Classificação TripAdvisor 2.0/5

kuhbonbon2019 Business - 23/07/2019 Avaliação certificada TripAdvisor

I was very upset from one of the front desk service. She was very rude. The others were polite and helpful. But even one person can spoil the full experience and rating of the hotel. 1st room I have received was to the side of the train and it was veryyyy loud. I couldn't sleep at all. When I came back next day afternoon to ask to change the room, she was rude and not nice with her way of talking to a customer. I didn't expect that at all. The initial loud room was with a coffee machine so I have expected to receive a coffee machine in the room in which I have changed to. But they have refused to give me one because of the booking I did. I agree only if it was not provided in the initial loud room. You cannot change your service suddenly!!!! The room service and cleaning personnel were perfect.

Dear kuhbonbon2019, Thank you very much for your review. I'm sorry that you didn't like it with us in the end. I can't do more than apologize for this negative experience. Unfortunately, my colleague could not have changed anything about the room situation. She has tried to explain to you that the coffee machines mentioned are only available in our large corner rooms. Neither the corner rooms, nor rooms with coffee machines are officially bookable with us, but only available as a free upgrade. You received this from us, because you travelled with 3 persons and spent several nights with us. I'm sorry that you weren't satisfied with this room because of the nearby traffic routes. Unfortunately, all rooms of this type have the same orientation. At your request, the colleague offered you another room which accordingly did not have a coffee machine and, following your complaint, even tried to arrange for you to have a coffee machine in this room as well. Unfortunately, however, this was not possible. I am very sorry that my colleague seemed unfriendly to you in finding a solution. This was certainly not her intention, and I suspect that this was the result of the fact that she was unable to offer you a satisfactory solution. I apologise for that. Best regards, Lars Paschold Guest Experience Assistant

City holiday Frankfurt

Classificação TripAdvisor 4.0/5

Discover24733950974 Family - 05/07/2019 Avaliação certificada TripAdvisor

Very nice Service. Little gift for Children during check-in, small playground at Lobby. Good Service during breakfast. A litttle bit far from Downtown, around 11 € by taxi to main Shopping street. Enough parking places for free nearby.

A little tired?

Classificação TripAdvisor 3.0/5

Cyril d Business - 05/06/2019 Avaliação certificada TripAdvisor

Staff was efficient and friendly. Often going to Accor hotels, this Novotel is definitely in need of renovation. Hopefully foreseen in a near future? The location, opposite to the Messe where I was exhibiting is very useful, except that it takes a long detour to get to the Messe as there are no pedestrian crossings close by.

Dear defontenaymrcyrild, thank you very much for your feedback. I am sorry that you were not completely satisfied with your stay with us. We are aware that our rooms, even if they are well maintained, are no longer in line with the latest trends. But we hope to renovate them in the near future. You can reach the fair directly via the "Emser Brücke", which is directly in front of the hotel. For this purpose there is also a staircase on the side of the bridge. Unfortunately, it is not known of any common map software for mobile devices. We will be happy to explain the best way to get to the fair during your next stay. We look forward to seeing you. Best regards, Lars Paschold Guest Experience Assistant

hotel needs to be renovated + updated

Classificação TripAdvisor 2.0/5

GrandTour26728153759 Business - 04/06/2019 Avaliação certificada TripAdvisor

The carpets in the hallway where not clean, but particularly what was annoying; the elevators smelled very very bad. A combination of a food + sewer smell. Also I checked out in the morning, paid already for the parking, and I told the lady I would drive out 6 hours later. No problem she said.... Unfortunately when I did 6 hours later, I could not drive out with my ticket, and had to dial the reception.

Dear GrandTour26728153759, Thank you for your evaluation and open feedback. I am very sorry that we have disappointed you. With regard to the unpleasant odours, we have acted ready and hope that, in addition to the immediate measures, a fundamental renewal of the relevant technical system will solve the problem in the coming week. Please accept my apologies for the circumstances surrounding your parking ticket. We will once again instruct our staff in the use of the card encoder in order to avoid such problems occurring again. I hope that you will give us a second chance in the future to convince you of us. Best regards, Lars Paschold Guest Experience Assistant

A pleasant return

Classificação TripAdvisor 4.0/5

Daydream31349962055 Business - 08/04/2019 Avaliação certificada TripAdvisor

For years, with last year as exception, we have been coming here. It is nice that it has been upgraded over the years. There was three in our group, and our room was plenty big enough. We enjoyed the breakfast, and would be happy to return next year. The only possible thing to fault, is the steep markup in price at Messe times.

City break with family in Frankfurt

Classificação TripAdvisor 4.0/5

StefaDakiCaka Family - 16/01/2019 Avaliação certificada TripAdvisor

Hotel is in the business district, and I would say it is intended primarily for business people. Not far from the town (Alt Stadt). Near the metro station, although he is not far off. The rooms are beautiful decorated, the beds comfortable ... Unfortunately, both nights guests in the room above us were making noise and jumping around the room. Parking in front of the hotel is free.

My ideal hotelclose to the Messe

Classificação TripAdvisor 4.0/5

720henkn Business - 14/12/2018 Avaliação certificada TripAdvisor

its my regular hotel for a reason:Super friendly staff, good wines, good food, always sleep very well (one of th quietest Hotels I know in a city), and close to the Messe. Public transport nearby and easy to drive to and from and park

Excellent service!

Classificação TripAdvisor 5.0/5

David N Family - 01/08/2018 Avaliação certificada TripAdvisor

The hotel is nice, very clean. The staff is very helpful. We had dinner at the restaurant. The staff made us feel welcome and the food was excellent. We like the cocktails (mojito). Thank you very much!

Hotel Review

Classificação TripAdvisor 3.0/5

dannycheung68 Family - 10/07/2018 Avaliação certificada TripAdvisor

The air condition needs to be improved. Not cool enough. Hotel gust smoke in the non-smoking room. The location is not convenience. 20 minutes walk to the nearest train station. No restaurant or convenient store near by.

Dear dennycheung68, thank you for your evaluation. I'm sorry that not everything during your stay was to your satisfaction. Due to environmental and climate protection, our air conditioning system is set so that no temperature below 20° can be reached. I hope you have sympathy for that. We know that some hotel guests smoke in non-smoking rooms despite being banned. Unfortunately, not all guests respect such rules and behave very ruthlessly. If we learn of such incidents directly, we will of course do everything possible to prevent further disruptions. As far as the location of our hotel is concerned, I have to disagree with you. We are located right in the middle between the "Westbahnhof" station and the "Frankfurt Messe" S-Bahn station. Both can be reached on foot within 7 minutes. The supermarket "Tegut" on Voltastrasse is only 10 minutes walk away. There are also over 20 restaurants and various cafes, bars and pubs within a 15-minute walking distance. If you need help with orientation, we are always at your disposal, recommend a suitable restaurant and explain how to get there. We are also happy to reserve a table for you. Once again, thank you for your evaluation. I wish you all the best and a wonderful time. Lars Paschold Guest Experience Assistant

NOT GREAT

Classificação TripAdvisor 3.0/5

Shubham B Business - 06/07/2018 Avaliação certificada TripAdvisor

Location - Not Great. Property - Not Great. Employees - Good. Food Collection - Just Average. Check-In Process: Little Slow. Check-Out Process: Ok Room & Bathroom - Just So So Hotel Must Employee More Staff, So Can Assist Guest With Luggage (To Room & From Room)

Clean, simple, but expensive (as is the whole of Frankfurt)

Classificação TripAdvisor 3.0/5

Lex v Business - 18/06/2018 Avaliação certificada TripAdvisor

This Novotel is what you expect. Nothing fancy, very decent and very clean. It was terribly expensive, but normal price range for a Frankfurt hotel (maybe even a bit on the low side). Staff was friendly. Please note that there's an s-bahn running past the hotel. So a lot of noise if you're sleeping on that side. Maybe the hotel should sell earplugs for the people unfortunate enough to stay on that side.

Dear Lex v, Thank you very much for your feedback. I am very pleased that our employees were able to convince you of themselves. Your hint with the S-Bahn is correct. There is a railway line in the immediate vicinity of the hotel with all its advantages and disadvantages. I can recommend our superior rooms to guests in particular need of quietness. All of them lie on the inner courtyard side and are therefore very quietly located. I'm sorry to disappoint you with the earplugs. It is contrary to our principles to sell them. We only give them away for free! All you have to do is to ask us at the reception. I hope this tip will help during your next stay. Kind regards from Frankfurt Lars Paschold Guest Experience Assistant

Excellent hotel nearby city centre

Classificação TripAdvisor 5.0/5

Sachin_Ams Family - 24/05/2018 Avaliação certificada TripAdvisor

Hotel is about 2.5 Km from city centre. Check-in was quite fast. Rooms were clean. Breakfast was good- with super bowl. We requested baby bed and was available quickly- good service. Taxis were available right in front of hotel, so no issues with that. Covered car parking was available- free of cost (as it was included in the booking cost for the room I selected).

Hello Sachin_Ams, thank you very much for your great review. I am delighted that you enjoyed staying with us and it would be great if you would soon choose us again as your hotel in Frankfurt. Kind regards, Lars Paschold Guest Experience Assistant

My first stay with Novotel

Classificação TripAdvisor 3.0/5

rakeshsuri2018 Business - 22/05/2018 Avaliação certificada TripAdvisor

The experience from check-in itself was very bad.... after requesting for an early check-in was made to wait for 6 hours!!! I was ready to pay extra for early check-in but it seems they were not interested than a standard response

Dear rakeshsuri2018, thank you for your honest feedback. I am very sorry to hear that such problems occurred at your check-in. Unfortunately we were completely booked out the day before and therefore could not provide clean rooms in time for such early arrivals. However, the fact that you had to wait 6 hours for your room is definitely not what we want to offer our guests as a service. I will talk to the appropriate teams and look for solutions on how we can avoid such incidents in the future. I hope that you will forgive us and give us a second chance in the future to convince you of us and our service quality. Kind regards from Frankfurt Lars Paschold Guest Experience Assistant

Below average

Classificação TripAdvisor 1.0/5

drfadiali Family - 25/04/2018 Avaliação certificada TripAdvisor

since we arrived the reception there is no one to take our luggage they have like carts to put your luggage by yourself and take to your room. The ac is not working it was to hot. The receptionist did not smile sinc check in. The location is bad . It is really bad experince.

Dear Drfadiali, I am very sorry that you were dissatisfied with your stay and that we were unable to meet your expectations. It is our top priority that our guests leave us happy. Unfortunately, we missed this opportunity with you. A porter service is unfortunately not part of our standard offer. On request and for an extra charge we will of course try everything to bring your luggage to your room. I am very sorry that there were technical problems with the air conditioning in your room during your stay. If this happens, you are welcome to contact our reception staff 24 hours a day. We will immediately ensure that your room with all technical facilities is fully available to you. I am very sorry that you were not treated with the kindness you expected when you arrived. Friendliness and willingness to provide service is our top priority. I will talk to our team about the immense importance. I sincerely apologize for any inconvenience and hope that you will give us another chance to convince you of our performance in the future. If you are willing to do so, please do not hesitate to contact us. We will do our best to prove to you that we can do better. Kindest regards Lars Paschold Guest Experience Assistant

New Year Holiday to Frankfurt

Classificação TripAdvisor 3.0/5

Stevewarks Couples - 11/01/2018 Avaliação certificada TripAdvisor

The Hotel was OK. The location is a little quiet being a business area however there is a very good Tram service a three minute walk from hotel. However I stayed over the New Year holiday and on the first night (Friday 29th) the bar and bar food service was closed. I was told that this was for only one night as an exception, despite there being many people around the lobby area. However this was not so. The bar was closed on return to the Hotel on the night of 31st at 00:40, and on returning from a day out on 1st of Jan at 20:00 the bar and food service were again closed. We were directed to the Mercure Hotel a good five minute walk in pouring rain on a cold night. There was no information informing clients of this at any point and no member of the Hotel staff informed me in advance. This I found totally unacceptable as the directory in the room states that the bar and food service is open daily from 06:30 to 01:00. This was very disappointing for what was meant to be a holiday break staying in a well known 4 start Hotel and would seriously put me off staying there again.

Dear Stevewarks, First of all thank you very much for taking the time to tell us about your experiences in our hotel. We are working steadily to improve our services. Therefore we depend on your feedback. I really regret that you were not satisfied with your last stay. Due to operational circumstances we were unfortunately forced to partly close our Novo² Restaurant during your stay in Frankfurt. This does of course not represent our standard procedures, and I would like to sincerely apologize for not being able to provide you with a warm meal during your stay with us. We did do our utmost to offer you a variety of cold meals and snacks and also offered our assistance in finding a nearby restaurant as well as reserving a table for our Guests. Of course we are aware that this does not provide a full replacement, and I can only once more apologize for these circumstances and that you were not informed properly. Dear Stevewarks, I repeat my sincere apologies on behalf of Novotel. I would like to invite you to stay in Frankfurt again. We surely will find a way to convince you of our service and especially our Novo² Restaurant. I hope that this will find your approval. If you have any questions or would like to make a reservation to give us a “second chance” you can contact me directly by e-mail to H1049@accor.com. I wish you the very best and hope to see you soon again at Novotel Frankfurt City. Lars Paschold Guest Experience Assistant

Good stay

Classificação TripAdvisor 4.0/5

EdwardRatchett Couples - 10/01/2018 Avaliação certificada TripAdvisor

I am a silver Accor member and always go to this hotel whenever I visit Frankfurt. However, I have to comment that this time I was disappointed with the service. I asked to one of the receptionist guys for a late check-out (which I have the right to given my status) and while he initially seemed reluctant, he finally gave the ok. However, what happened in reality was otherwise. I had to bring my parents to the airport early in the morning and the reason why I asked for late checkout was so I could get some nap before my 4h drive to Munich. For some reasons there was a mix-up and I was disturbed during my nap 3 times in the space of 1 hour. I was tired, extremely annoyed, and finally decided to leave. The hotel is good as always but this time I didn't feel like I was treated as a returning customer.

Family Xmas trip

Classificação TripAdvisor 4.0/5

mdada2015 Family - 07/01/2018 Avaliação certificada TripAdvisor

What can I say?. From our first contact with the friendly and helpful staff, to the clean rooms with the comfortable beds, I'd say great. It couldn't have been better. We booked 2 rooms and there was enough space for 2 adults and 2 children in one room. Rich and fresh breakfast buffet. All the staffs that served us at breakfast were competent, helpful and courteous. Free parking within the hotel compound and at the street side. Only the hotel underground parking is not free. But it's free on weekends, i.e Saturdays and Sundays. My only disappointment was the superior room. It's just like any other room in the hotel except that you get to take 3 items (snacks) from the kiosk and fridge at the reception. The mini bar was just empty. And yes, you also get premium internet. There was only one bathrobe and one slippers for a room with 2 adults. Apart from these little things, the hotel is very good and I'd definitely recommend it.

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