Mercure Hyeres Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 851 reviews

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Description

Hotel extras

  • Free secure car park

  • Large swimming pool

  • Green Key certificate

  • Local, in-season cuisine

  • Fitness center

Our accommodation(s)

Hotel location

Mercure Hyeres Centre Hotel

19, avenue Ambroise Thomas
83400 HYERES
France

GPS:43.11462, 6.134244

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Victor

Glass-walled dining room with terrace and garden by the pool. Regional cuisine

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  851 reviews

TripAdvisor Rating  3.5/5  176 reviews

Well located hotel with good potential.

Customer review rating 4.0/5

Ann Families - Confirmed reviews ALL

Well located hotel just in the outskirts of the old city center (10min walk). Reception and breakfast area felt fresh, modern and welcoming. Most other parts of the hotel such as the doorways/corridors and pool area needs refurbishment. The pool area has a lot of potential but sun loungers and especially the decking around the pool needs to be changed. The pool itself would need a good scrub as well. There is a lot of noise from the traffic on the mainroad outside the hotel so perhaps it would be a good idea to have some kind of lounge music playing. The room was small for 2 adults and 2 children but at least, the bed was super comfortable and the sofabed as well. Nice touch with complimentary minibar. Bathroom and toilet super small but beautiful to have Nuxe products available. Strangely, the balcony felt very unfinished and no effort at all to make it look a bit more inviting. Breakfast super good as well so all in all, a good night stay and the potential is there to make it feel so much more value for money and to make guests wsnt to come back again

Customer review rating 3.0/5

Joan D. Couples - Confirmed reviews ALL

Unfortunately a bit disappointed with my experience. The hotel is a bit old and needs some modern upgrades. My room the safe was broken and the ac heating was not working it just blew cold air. The staff were nice and the food was good.

Dear Mrs D., Thank you for taking the time to share your feedback. I'm sorry to read your disappointment, customers satisfaction is our priority. We take into account your remarks in order to improve the comfort of our clients. At this time of year, central heating in our hotel has been shut off and replaced by air conditioning. That being said, extra blankets and duvets are available upon request. We have informed our technical staff about the safe in your room. A safe is also available at the reception for your needs. We work daily to meet our customers’ expectations and all feedbacks are valuable. We hope to regain your trust during a next stay in Hyères. Sincerely, The Mercure Hyères Centre

Sad experience of a once reliable brand

Customer review rating 1.5/5

Lucy D. Couples - Confirmed reviews ALL

Since the pandemic MERCURE's have offered less and less under the guise of first health protection and now sustainability. The room was tiny, actually quite difficult to move in with a suitcase. You've stopped providing water and now we just have paper cups and are forced to go to the ground floor to fill them. Why can't you provide a refillable glass bottle ? And glasses to drink from ? No facecloths in the bathroom , no body lotion. The toilet must have been the smallest I have ever been in . Honestly it was the last straw. I've been using MERCURE hotels faithfully for twenty years but you are no longer thinking about what your guests need but saving money and work for your staff. Time to change !!

Dear Mrs D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Hyères Centre. I am sorry to read your disappointment. At Mercure we strive to provide a superior service experience for every customer. Please rest assured that we have informed the concerned services of the issues encountered. As part of our eco-responsible approach, we no longer provide plastic water bottles in the rooms, which is why we lend you a glass bottle to be used during your stay. The same goes for personal care products, which are no longer automatically put in the rooms. They are still available upon request. We would be glad to have the opportunity to make you change your mind. Please, do not hesitate to contact me for another stay; I will make sure that you get the best treatment our staff can provide. Sincerely, The Mercure Hyères Centre

Convenient, comfortable hotel with pool

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We only stayed one night. We travelled from the Uk to attend a funeral and this hotel was ideal for a central spot in Hyères. Everywhere was clean and staff were helpful.

Dear Mrs A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Hyères Centre. I am sure that this feedback will serve as an encouragement to all of our staff and a betterment of our service as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you again, under better circumstances. Sincerely, The Mercure Hyères Centre

Short stay

Customer review rating 2.5/5

Mario Business - Confirmed reviews ALL

One night only

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Other web-users rate our hotel

  • 158 reviews 8.6/10 Location
  • 399 reviews 5.4/10 Room
  • 428 reviews 8.5/10 Service
  • 150 reviews 4.4/10 Cleanliness
  • 145 reviews 5.6/10 Food
  • 135 reviews 7.1/10 Breakfast
  • 97 reviews 8.9/10 Pool
  • 7 reviews 8.6/10 Beach

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