Novotel Resort & Spa Biarritz Anglet 4 stars

Customer review rating (ALL Rating) 4.6/5 2,357 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Free airport shuttle from 5.30am until 9.30pm

  • Outdoor pool, tennis court and boules pitch

  • Free WiFi and 2,960 sq. ft (275 m2) of modularrooms for your meetings

  • Family Rooms and children's play areas

  • Cozy bar serving a selection of local delicacies

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Novotel Resort & Spa Biarritz Anglet

68 avenue d'Espagne
64600 ANGLET
France

GPS:43.477126, -1.525803

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

L' Ardoise Gourmande

The Au Comptoir L'Ardoise Gourmande restaurant and its team welcome you for a culinary journey through Basque Country and others... Attentive service, enjoy and indulge!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,357 reviews

TripAdvisor Rating  4.0/5  1,387 reviews

Certificate of excellence 2023

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

I contacted the hotel to confirm if they have transportation from airport to hotel at the time of my arrival, and hotel confirmed. The day I arrived, the reception told me I needed to get a taxi, because shuttle was not available. I had to pay the taxi and receptionist was not helpful.

Dear MIREN G., We offer a shuttle service between the airport and the hotel. This service is free. We share the journeys, which is why when you arrived, we asked you to wait in order to be able to pick up the other people who were on your plane, in this case the crew of the plane. You refused to wait a few minutes and decided to take a taxi. You are confusing a free, collective shuttle service with a personal taxi-type valet service.Indeed, we do not cover your taxi costs. Next time, I invite you to wait a few minutes like all of our customers who use this service do and it will be free for you. Sincerely, François C.

Good location.

Customer review rating 4.0/5

Dave Couples - Confirmed reviews ALL

Very friendly, welcoming & helpful front desk staff at check in. Thank you.

Dear DAVID Y., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François C.

Staff are helpful

Customer review rating 3.5/5

H. P. Families - Confirmed reviews ALL

Generally staff are helpful and kind. There was no umbrella in the hotel. Front desk staff said they only had one and it's gone. I didn't get anything different as a gold member. Usual there is a card from the manager or welcome treat. Amyway we decided there is no point for us to try to stay in All Accor hotels when traveling. We just booked other hotels for the coming trips for Christmas.

Dear p. H., Thank you for taking the time to tell us about your experience at the Novotel Resort & Spa Biarritz Anglet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François C.

Good location enjoyed our stay friendly staff

Customer review rating 5.0/5

Stewart Couples - Confirmed reviews ALL

Staff friendly and helpful, room was clean and well presented ample parking with easy access.

Dear STEWART N., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marylou B Assistante Responsable Hébergement

Well located and good service

Customer review rating 4.0/5

Flawless Solo - Confirmed reviews ALL

A friendly good service with good quality rooms

Dear DUARTE L., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pauline CD Responsable Hébergement

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Other web-users rate our hotel

  • 373 reviews 9.1/10 Location
  • 923 reviews 7.1/10 Room
  • 1,297 reviews 9.1/10 Service
  • 6 reviews 5/10 WiFi
  • 502 reviews 8.6/10 Breakfast
  • 379 reviews 7.3/10 Cleanliness
  • 254 reviews 9.1/10 Pool
  • 77 reviews 8.7/10 Bar

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