Hotel Novotel Lille Centre Grand-Place 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 6.652 comentários

Hotel ALLSAFE. Aprovado

Mensagem informativa

+ 18 Serviços

Extras do hotel

  • Hotel charmoso no coração do bairro histórico

  • Restaurante elegante com terraço

  • Quartos familiares grandes e tranquilos

  • Ponto de aluguel de bicicletas e traslado paraa área do centro da cidade nas proximidades

  • Estacionamento público Nouveau Siècle próximo ao hotel.

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Lille Centre Grand-Place

116 rue de l'Hopital Militaire
59000 lille
frança

Fax: (+33)3/28385354

Check-in a partir das 15h00

Check out até as 12h00

  • CHR B CALMETTE 4 CANTONS:  1 RIHOUR

  • CHR B CALMETTE 4 CANTONS.:  1 REPUBLIQUE

  • FORT DE MONS:  2/1 LILLE FLANDRES

  • De avião

    LILLE LESQUIN A 11 km / 6,84 milhas

  • De trem

    FLANDRES / EUROPE A 1 km / 0,62 milhas

GPS:50.637001, 3.058622

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

NOVOTEL CAFE

Jante como e quando quiser. Cozinha simples, saborosa, saudável e equilibrada quando quiser, para satisfazer todos os seus desejos. Pare para descontrair no restaurante, no bar ou na esplanada ou até no seu quarto.

Nossas acomodações

Design espaçoso, moderno e totalmente adaptável. O quarto do Novotel é um verdadeiro espaço para viver que atende a todas as suas necessidades. TV de tela grande com Bein, RMC Sports, canais de chineses, japoneses, alemães e muito mais Beneficie-se da conexão WIFI de fibra óptica em todos os quartos para navegar na Web mais rapidamente. Ao escolher um quarto executivo, desfrute de conforto superior: roupão de banho, chinelos, máquina de café Nespresso e minibar grátis.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 6

  • Tamanho máximo: 100

  • Capacidade máxima: 90 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Novotel Lille Centre Grand-Place

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.3/5

6.652 comentários

Classificação no TripAdvisor 4.0/5

1.239 comentários

Good stay but will not remain in memories

Classificação TripAdvisor 4.0/5

477Inspire598854 24/08/2021 Avaliação certificada TripAdvisor

Very good location but standard Novotel with no surprise (neither good or bad). Good: location breakfast Bad: pillows are so uncomfortable. Sink partially plugged. Good for the value but not unforgettable.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ

Helpful and attentive staff

Classificação TripAdvisor 5.0/5

twofrancophiles Couples - 31/12/2019 Avaliação certificada TripAdvisor

Located approximately 10 minutes walk from the Grand Place and from the Vieux Lille district, the hotel offers comfortable accommodation. Meals in the hotel, are copious and good value for money: we had an excellent evening meal on Christmas Day! The staff at Reception and in the Restaurant are extremely welcoming, friendly, helpful and efficient. This was our third stay and we hope to return.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Ange SAGNIEZ

Good stay

Classificação TripAdvisor 4.0/5

Roam34920222226 Business - 25/03/2019 Avaliação certificada TripAdvisor

Close to city center, same layout of Novotel rooms - happy with this as it very much resembles other Novotel hotels in which I stayed - homey feeling :) I very much enjoyed my stay and if I go back to Lille I will choose Novotel again.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange Sagniez

Weekend away

Classificação TripAdvisor 4.0/5

ashleyd709 Couples - 05/12/2018 Avaliação certificada TripAdvisor

We had a lovely stay in Lille. The hotel was ideally located it was really qiuet and the rooms were clean. Our only criticism was that the drain in the bathroom was really smelly. We did not use the restuarant so cannot comment.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ

Great service, good location

Classificação TripAdvisor 4.0/5

Dindu Couples - 04/10/2018 Avaliação certificada TripAdvisor

Although hotel and rooms are feeling their age, the hotel is welcoming and staff excellent. They didn't have many options for vegans at breakfast, so they duly catered for it without fuss. So for that they get top marks. Hotel is well situated from the main squares and old town. Parking is available behind the hotel in the 'Nouveau Siecle' Car park (doesn't belong to Accor).

Thanks so much for this nice review. Best regards, Marie Ange SAGNIEZ

Wonderful hotel close to the Grand Place

Classificação TripAdvisor 5.0/5

maralap Couples - 27/09/2018 Avaliação certificada TripAdvisor

The hotel is just the other side of the Grand Place, now the Place Charles De Gaulle. It's about a 20 minute walk from the Lille Europe Railway station. The hotel is easy to find. Reception was expecting us and the person behind spoke English far better than I speak French. We had an executive room and the amount of space that we had was wonderful. The whole place, our room, the corridor, the central area and the café is kept up to a very high standard. We didn't have breakfast in the café but we did have a drink in there. The staff are very friendly and reception is manned 24 hours a day. Lille is lovely and I can't imagine that we could have had a better time in any other hotel. highly recommended.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not great!

Classificação TripAdvisor 3.0/5

chrissyb161 Couples - 22/06/2018 Avaliação certificada TripAdvisor

Not as clean and professional as the Novotels I've stayed at in the UK. I had paid for an executive room. When we arrived our room wasn't ready and my partner and I were put in a standard room which was awful. I complained and they put us in an

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marie Ange SAGNIEZ

Good base for a tourist weekend in Lille

Classificação TripAdvisor 4.0/5

677chrissief Family - 24/01/2018 Avaliação certificada TripAdvisor

Great location near the Grand Place, charming, helpful staff, thank you for the restaurant recommendations, both were excellent, a practical room, with a comfy bed, funny oiled pillows though, and importantly, a very good breakfast with good coffee! All in all, a very good base for a most enjoyable tourist weekend in Lille.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ

Location in city center but not really clean rooms.

Classificação TripAdvisor 2.0/5

bart754 Couples - 29/12/2017 Avaliação certificada TripAdvisor

Located in the city centre. Rooms are old/aged and stains on the carpet. They need a deep cleaning. Breakfast isn't special and overpriced. You can better eat next door at a local place. When you put the sign don't disturb at the door. Forget it, they still enter your room while you are having a nap. They don't offer all the perks for Accor members. No room upgrades. Their slogan feel welcome, that doesn't count for the hotel.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marie Ange SAGNIEZ

Another enjoyable stay

Classificação TripAdvisor 5.0/5

markjL7611IH Business - 31/10/2017 Avaliação certificada TripAdvisor

I have stayed at the Novotel Lille Centre Grand Place several times and always had a good experience. This trip was no exception. The rooms were well maintained, the staff courteous and the location is excellent.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ

Very good location, delicious breakfast

Classificação TripAdvisor 5.0/5

715marionh Couples - 21/12/2016 Avaliação certificada TripAdvisor

The hotel is in the center of Lille, which is really convenient, you can walk to all shops and center of interests. The rooms are a bit old, but have double bed, couch, bathroom, separate toilets and desk, so everything you need. We were offered 2 tickets for the Ferris wheel in the center, which was really nice. The breakfast is simply gorgeous, you have everything you can think of, even local specialties, one of the best breakfast I had in an hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie Ange SAGNIEZ

Not up to usual Accor Standard

Classificação TripAdvisor 3.0/5

derekh117 Couples - 11/09/2016 Avaliação certificada TripAdvisor

Overnight stay on return from 3 weeks in France and 3 other stays in Accor (Novotel or Mercure) hotels on journey. First time to Lille, picked this hotel as being in centre of city, good to get the feel of the place. First disappointment was lack of prior directions to car park, which is separate to hotel. Also car park is very tight for larger cars so beware and be careful. Luckily it was not raining and we had limited overnight bags but not good if you are here for a longer stay. Executive room was OK but bed tucked away around corner in room not getting full benefit of air conditioning. Bed comfort was worst of the Accor stays, very hard and no topper on, so for us older types not the best. Chose to dine in the hotel, worst mistake. Table booked, arrived right on time, nobody in restaurant and no staff to greet. Eventually found someone, taken to our table. Fairly small capacity but area overtaken by large TV screen blaring out music from a Pop Music Channel. Asked why this had to be and answer came back it was the staffs favourite channel. Was changed but to something only slightly better. Food was below average, entrecote steak was warm and over fatty, lettuce looked like it had come out of a bag, dressing sparse. Service levels very poor. Obviously we dined in on a bad night, less than 10 covers but that should make it better for customers as should get more attention. Disappointing as have 6 more nights booked with Accor in October and this place rocked my confidence.

Dear Derek H Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Ange SAGNIEZ

Decent hotel, but it did not meet our expectations

Classificação TripAdvisor 3.0/5

Filippos K Couples - 01/09/2016 Avaliação certificada TripAdvisor

In general it was a good stay, however, in comparison to other Novotels we have stayed at, it left something to be desired. On the positives, we liked the proximity to the centre, the staff was nice and polite and the breakfast was good. Actually, while we enjoyed breakfast and the products were very tasty, we were expecting a larger selection of products. Especially for the hot choices, there were only scrambled eggs, sausages and bacon, which were fewer than expected. On the other hand, bread choices were many and very good. We also observed that sometimes product dishes were not re-filled often enough. Also, at some point there were no coffee mugs and it took some time to get new ones in. The breakfast hall was nice and warm. The room was smaller than expected and the property did show its age. We were also expecting a room upgrade, given our platinum status, which we did not get. We appreciate that this is subject to availability, so we did not complain for that. We liked the fact that there was both a bathtub and a shower, but the shower head of the bathtub had cracks (or some other fault) and was spraying water in every direction, making the bathtub practically unusable. The water pressure was also quite low. In terms of cleanness we did spot some minor spots on the toilet, but nothing serious. Sleep quality was pretty good - pillows were great, better than most Novotels we have been. What disappointed us was the restaurant. Food was definitely below Novotel standard. We tried chicken and codfish, neither was well cooked. Chicken was undercooked, codfish was tasteless, and french fries were frozen pre-fried potatoes. The dining experience was very different from what we have come to expect from Accorhotels and there is definitely lots of room for improvement on that. The internet connection was very good and stable, no problems with that. As other reviewers are reporting, if you choose the Fast Check-out service you WILL be charged for breakfast by default, so if you do not want that, do not make use of Fast Check-out.

Dear Filippos.k Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Ange Sagniez

Good value for money

Classificação TripAdvisor 4.0/5

629arnaultp Solo travel - 27/07/2016 Avaliação certificada TripAdvisor

Very well located hôtel in the heart of Lille close to Vieux Lille Very welcoming staff Convenient room with very pleasant bed Gréât breakfast with local food speciality Good for business or week-end escape

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Marie Ange Sagniez

Christmas break

Classificação TripAdvisor 4.0/5

doreenw219 Couples - 30/12/2015 Avaliação certificada TripAdvisor

Hotel, rooms and breakfast very good. Meal in the evening of the 25th of December a bit of a disappointment as the kitchen seemed to have run out of prawns! I ordered the salmon and rice with vegetales but got potatoes and overcook salmon with vegetables.

Dear doreenw219, Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marie Ange SAGNIEZ Responsable Réception

In the heart of Lille

Classificação TripAdvisor 4.0/5

dubld68 Couples - 11/11/2015 Avaliação certificada TripAdvisor

Room was OK, it could do with a bit of sprucing up... (Painting, silicone seals, etc.) otherwise quite nice! Very clcose to the centre, in fact in the centre, parking nearby for 12€ per 24 hours, less for less hours. would definitely stay here again!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marie Ange SAGNIEZ Responsable Réception

A good business stay in Lille

Classificação TripAdvisor 5.0/5

ProfessorTraveler601 Business - 02/11/2015 Avaliação certificada TripAdvisor

I recently stayed at the Novotel Lille Centre Grand Place on a 1 week business trip. The hotel staff were friendly and professional. The facilities were clean and pleasant. It's location is ideal for a variety of activities. I highly recommend the hotel for business or personal travel.

Dear Professortraveler006, We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ

Recommnded property!

Classificação TripAdvisor 4.0/5

ACHS68 Business - 09/09/2015 Avaliação certificada TripAdvisor

A business trip to Lille takes me to this hotel. Arrived Sunday afternoon from Paris. Waited for almost 45 miins for a taxi from train station to hotel. Checked in and room was upgraded. Complimentary minbar was inclusive. Room was spacious, clean and comfortable. There was safe in the room but not useable. Breakfast spread was good and serving quality food. Hotel helped me to arrange a taxi for me to get back to the train staion when I checked out. Recommended stay!

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie Ange SAGNIEZ

Tricky to access, but otherwise fine

Classificação TripAdvisor 4.0/5

Richard A Family - 06/11/2014 Avaliação certificada TripAdvisor

Fairly standard Novotel, with facilities typical for the chain. Well placed for the city-centre sights and museums around the Grand Place, with the main shopping streets and museums slightly further away. Only slight downside is that it is awkward to reach by car and then parking is difficult to locate.

Dear Rpadam, Thank you for having chosen our hotel for a stop over in Lille. We are glad to read that you had appreciate the location of the hotel. About the parking, and for your next trip in Lille, don't hesitate to ask us at the reception, we have a special map which explains how to go to the car park. See you next time in our hotel ! Kind regards, Marie Ange

Introduction to France

Classificação TripAdvisor 5.0/5

Bruce W Family - 15/07/2014 Avaliação certificada TripAdvisor

This was our introduction to France, as we had not been there before, and we were very pleased indeed with the quality of the Hotel, the food available and the reasonably central location. The staff were extremely friendly, and did all they could to make our stay enjoyable.

Dear Bruce , Beforehand, I would like to thank you for your stay with us at Novotel Lille Centre Grand Place. We highly appreciate you for taking the time to share your experience about your stay with us. It is always a pleasure to receive feedback from our guests. I am delighted to know that your stay with us was nice. I hope that you will visit us soon Best regards, Marie Ange Sagniez

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