Hotel Mercure Lille Centre Grand-Place

Great hotel just off Grand Place. Comfortable rooms with great shower & huge towels (unusual for many hotels). The rooms were super quiet even though on a reasonably busy road. A bit warm for me but my husband loved it! The staff were very helpful & friendly. Breakfast was very good with lots of choices and you could cook your own egg. Recommended as a great place to stay.

I had specifically booked a ‘Privilege’ room as a treat for myself at the end of a long cycling trip around the WW1 battlefields and war cemeteries in Flanders. At check in the lady suggested a ‘bigger’ Privilege, which was a ‘wheelchair accessible’ room. I declined, but she insisted, it was a ‘better’ room and I relented. I unloaded my panniers and when I got to the room, I instantly went for a shower to ease my aching muscles of 3 days of cycling. It was only in my refreshed state I noticed the flaws in this so-called Privilege room. The only size different in my room (based on the floor plan map) was a nasty ‘accessible shower/toilet’. It had a dangling light fitting and a ceiling panel which ‘flapped’ (probably caused by air pressure changes in the ceiling). The most irritating flaw was the toilet flush. So much for the Accor environmental policy of saving water. Water poured continuously from the flush but with no pressure. The view from the room, which had a small balcony, was wonderful. I’d go so far as to say it had a ‘Paris feel about it’. This great window and balcony did not make up for the other flaws. According to Accor, a Privilege room should provide specific extras. An expresso machine (the same one I have at home) which did not work and was not emptied after the previous occupants. The coffee pod was not being punctured and just dropped into the bin box. There was no docking station (as advertised) and the cupboards in the room were old chip board units which had previous uses in other room, with cut out holes in them. One reason I like a Privilege room is that it caters for business users and provides a working desk and space. I had planned to use this to download all my photos and videos from my trip. My ‘accessible’ room with no additional space as promised had an awful plastic (waiting room) chair and a hospital table which you would use to serve patients their meals. As an Accor member I went to the bar to receive my free welcome drink and was asked if I would like some nuts. I said yes and was offered a communal basket of broken little biscuit nibbles. Suffice to say I declined this offer of an unhygienic trough. Even before covid, I don’t think there is anyone who has never heard of the Readers Digest of the bowl of peanuts on the bar. As a member you are entitled to late check out – this was declined. Breakfast was limited. There was a lack of utensils and napkins so people used their hand to pick up things and cut bread etc. It’s frustrating paying extra for a benefit which is essentially not provided. When I checked out, I told the reception of all of my issues and the various faults and poor cleaning in my room. I did comment that they must have a good memory, as they made no attempt to note any of the details down. As a final note. When I returned from dinner there was dog mess just outside the entrance. I mentioned this to the staff thinking, they would not want their customers bringing it in on their shoes. The next morning this mess was spread out by many footsteps entering and leaving the hotel. This scenario sums up my opinion on this hotel.

Stayed here for 3 nights with a friend. Excellent breakfast, great choices. Room perfectly ok and very clean. Staff brilliant...they may remember me as the older lady who always wanted to speak French and not English! My French improved 100%, so thank you. Staff were great especially very pretty lady with long dark hair, on reception and all others working the reception area. Please give them a well done!

Mercure Lille Centre has a wonderful location but the building itself is amazing : a pure joy of Beaux Arts style matching with the near by Opera. Rooms are large and very comfortable, the buffet very generous and the staff always very helpfull!

A one night stop between the eurostar and tgv. Chose this hotel as very central. Was a great hotel in a historical building. Room was extremely comfortable with a very small balcony that was nice to step out onto. Bed was comfortable and had a good night sleep. Bar was good with a very generous helping of gin. Would give a shout out to Hugo in reception who was very informative and helpful during our stay