Hotel Mercure Lille Centre Grand-Place

Hotel Mercure Lille Centre Grand-Place 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 1.379 comentários

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Extras do hotel

  • Selo ALLSAFE pela Bureau Veritas

  • Hotel boutique no coração de Lille

  • Estações de trem a 10 min a pé

  • Cozinha no lounge: serviço de buffet para fazer você se sentir em casa.

  • Estacionamento público Opera próximo ao hotel.

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Hotel ALLSAFE. Aprovado

Localização do hotel

Hotel Mercure Lille Centre Grand-Place

2 boulevard Carnot
59000 LILLE
França

GPS:50.638104, 3.065183

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

LE ROYAL

Relaxe em nosso bar tranquilo e aconchegante e escolha um vinho da seleção do Mercure. Experimente nossos coquetéis e vinhos gourmet, ou compartilhe um prato de charcutaria com amigos. Nossa equipe estará sempre ali para receber você com um sorriso!

Nossas acomodações

Escolha entre diferentes categorias de quartos: quarto Standard ou quarto Superior, para se beneficiar de uma variedade maior de serviços.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  1.379 comentários

Classificação no TripAdvisor  4.0/5  1.501 comentários

Central & quiet friendly hotel

Classificação TripAdvisor 5.0/5

DeirdreW1 Família - Avaliação certificada TripAdvisor

Great hotel just off Grand Place. Comfortable rooms with great shower & huge towels (unusual for many hotels). The rooms were super quiet even though on a reasonably busy road. A bit warm for me but my husband loved it! The staff were very helpful & friendly. Breakfast was very good with lots of choices and you could cook your own egg. Recommended as a great place to stay.

Dear Guest, Thank you so much for these warm recommendations ! We are delighted that your stay gave you complete satisfaction ! Looking forward to welcoming you again soon, Delphine Wattellier - General manager Mercure Lille Centre Grand Place

A Poor version of 'Privilege'. Overall lacking in quality.

Classificação TripAdvisor 2.0/5

guillaume_du_ninian Avaliação certificada TripAdvisor

I had specifically booked a ‘Privilege’ room as a treat for myself at the end of a long cycling trip around the WW1 battlefields and war cemeteries in Flanders. At check in the lady suggested a ‘bigger’ Privilege, which was a ‘wheelchair accessible’ room. I declined, but she insisted, it was a ‘better’ room and I relented. I unloaded my panniers and when I got to the room, I instantly went for a shower to ease my aching muscles of 3 days of cycling. It was only in my refreshed state I noticed the flaws in this so-called Privilege room. The only size different in my room (based on the floor plan map) was a nasty ‘accessible shower/toilet’. It had a dangling light fitting and a ceiling panel which ‘flapped’ (probably caused by air pressure changes in the ceiling). The most irritating flaw was the toilet flush. So much for the Accor environmental policy of saving water. Water poured continuously from the flush but with no pressure. The view from the room, which had a small balcony, was wonderful. I’d go so far as to say it had a ‘Paris feel about it’. This great window and balcony did not make up for the other flaws. According to Accor, a Privilege room should provide specific extras. An expresso machine (the same one I have at home) which did not work and was not emptied after the previous occupants. The coffee pod was not being punctured and just dropped into the bin box. There was no docking station (as advertised) and the cupboards in the room were old chip board units which had previous uses in other room, with cut out holes in them. One reason I like a Privilege room is that it caters for business users and provides a working desk and space. I had planned to use this to download all my photos and videos from my trip. My ‘accessible’ room with no additional space as promised had an awful plastic (waiting room) chair and a hospital table which you would use to serve patients their meals. As an Accor member I went to the bar to receive my free welcome drink and was asked if I would like some nuts. I said yes and was offered a communal basket of broken little biscuit nibbles. Suffice to say I declined this offer of an unhygienic trough. Even before covid, I don’t think there is anyone who has never heard of the Readers Digest of the bowl of peanuts on the bar. As a member you are entitled to late check out – this was declined. Breakfast was limited. There was a lack of utensils and napkins so people used their hand to pick up things and cut bread etc. It’s frustrating paying extra for a benefit which is essentially not provided. When I checked out, I told the reception of all of my issues and the various faults and poor cleaning in my room. I did comment that they must have a good memory, as they made no attempt to note any of the details down. As a final note. When I returned from dinner there was dog mess just outside the entrance. I mentioned this to the staff thinking, they would not want their customers bringing it in on their shoes. The next morning this mess was spread out by many footsteps entering and leaving the hotel. This scenario sums up my opinion on this hotel.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine Wattellier - General Manager Mercure Lille Centre Grand Place

Excellent staff make this hotel SO GOOD!

Classificação TripAdvisor 5.0/5

jillyhilly Friends getaway - Avaliação certificada TripAdvisor

Stayed here for 3 nights with a friend. Excellent breakfast, great choices. Room perfectly ok and very clean. Staff brilliant...they may remember me as the older lady who always wanted to speak French and not English! My French improved 100%, so thank you. Staff were great especially very pretty lady with long dark hair, on reception and all others working the reception area. Please give them a well done!

Dear Guest, What a pleasure to start the day by discovering your comment so complimentary and friendly ! The whole team, and in particular Carine, thanks you for your kindness and is waiting for you very soon for a new French lesson! Sincerly, Delphine Wattellier - General Manager Mercure Lille Centre Grand Place

excellent location but much more...

Classificação TripAdvisor 5.0/5

gillegsparis Solo travel - Avaliação certificada TripAdvisor

Mercure Lille Centre has a wonderful location but the building itself is amazing : a pure joy of Beaux Arts style matching with the near by Opera. Rooms are large and very comfortable, the buffet very generous and the staff always very helpfull!

Dear Gilles, Many many thanks for your wonderful review !!! We hope to see you again very soon ! Best Regards Delphine Baudry - General Manager Mercure Lille Centre Grand Place

Great Central Hotel

Classificação TripAdvisor 4.0/5

Cooperclubman Couples - Avaliação certificada TripAdvisor

A one night stop between the eurostar and tgv. Chose this hotel as very central. Was a great hotel in a historical building. Room was extremely comfortable with a very small balcony that was nice to step out onto. Bed was comfortable and had a good night sleep. Bar was good with a very generous helping of gin. Would give a shout out to Hugo in reception who was very informative and helpful during our stay

Dear Guets, Hugo and all the team join me to thank you for your very nice review ! We will glad to welcome you again very soon :) Yours, Delphine Baudry - General Manager Mercure Lille Centre Grand Place

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 496 comentários 9.5/10 Localização
  • 686 comentários 6.2/10 Quarto
  • 698 comentários 9.5/10 Serviço
  • 331 comentários 7.2/10 Café da manhã
  • 163 comentários 6.6/10 Limpeza
  • 138 comentários 5.5/10 Atmosfera
  • 16 comentários 8.7/10 Bar

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