ibis Lille Centre Gares

Arrived at our room to find oiur top bunk not made. Rang the desk and 5 hours later still not made. Contacted the desk and their response "sorry housekeeping has gone home for the day". That was their response. so with a bad back I has to climb up there and do it myself. Wouldn't stay there again if i had too. Save your money people the rooms aren't big enough to swing a cat in.

Situated on a homeless filled street with vomit all along the street. Poor security of hotel. The reception staff was rude. The hotel room is a tiny shoebox, poorly cleaned. With 1970s MDF furnishings. Our toilet flush did not work. Don’t stay here, it’s terrible. Go to Ibis Lille Centre Grand Palais instead, much nicer, much cleaner.

Tested Covid positive so unable to travel Eurostar changed train tickets this hotel refused to change dates even though dates were available at cheaper price than what we had paid, but were unhelpful and just refused any compromise move dates charge a date change fee wanted to charge full price for our cancellation and full price to rebook not great customer service experience and won’t be using this chain in the future.

The employees at reception were very friendly and helpful. Rooms were very clean, location is good, close to the train station and the center. good restaurants close to the hotel. Good breakfast......

The location next to the Flandres railways station in the city centre is excellent. Having stayed in many ibis hotels over the years, this one is perhaps slightly below average in terms of comfort with rather small rooms. Our bed mattress was not very comfortable but bearable. There was a lot of dust on the bedroom floor and even hairs on the bathroom floor. As we were spending only one single night at the hotel we didn’t bother to report it. Our room was very quiet despite the hotel being in the centre. The hotel has a garage for parking but there are several other public garages very close by some more appropriate for large vehicles like ours. It is also possible to find street parking which is free only from 19 h till 9 h. The reception staff were friendly and helpful.