Pullman Miami Airport 4 stars

Customer review rating (ALL Rating) 4.0/5 1,483 reviews

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5800 Waterford District Drive, 33126 Miami, United States

Description

Hotel extras

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-12.00 midnight

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

Our accommodation(s)

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Hotel location

Pullman Miami Airport

5800 Waterford District Drive
33126 Miami
United States

GPS:25.7819722, -80.291622

Telephone
Fax +1 305-262-9049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Tavolo

Serves classic Mediterranean dishes, executed simply and brilliantly. We select the finest seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,483 reviews

TripAdvisor Rating  4.0/5  4,964 reviews

Certificate of excellence 2024

Terrible!!!

Customer review rating 0.5/5

Whitney C. Couples - Confirmed reviews ALL

The hotel is extremely dirty! We checked in and had a room with carpet. The carpet was so nasty and dirty it was discolored! The bed skirt was stained! The couch has stains. The bathtub had like skid marks on it. They then changed our room to a room with no carpet. Very nice of them! But the new room was just as nasty! The couch same stains! The bathtub just as dirty! The tub had what looked like intimate strands. The knob came off when we turned the water on. The base boards were so dirty! It looked like they just tried to paint over the dirt to the point where the whiter paint was not white! And to top everything off there were ants crawling in our clothes! I was extremely disappointed! After all this no discount no nothing was given or offered … all I got was a refund of the days I did not stay. Just a terrible experience and a damper on my trip!

Thank you for taking the time to share your feedback. We sincerely apologize for the unacceptable condition of the rooms and the distress this caused during your stay. This is far from the standard of cleanliness and service we strive to provide. We deeply regret that your experience was so disappointing and that our efforts to rectify the situation fell short. Your detailed comments about the carpet, furniture, bathroom, and general cleanliness are extremely concerning, and we are taking immediate action to address these issues with our housekeeping and maintenance teams to ensure this does not happen again. The presence of ants and the lack of a satisfactory resolution is particularly troubling, and we are sorry for the inconvenience and discomfort you experienced. We understand how this impacted your trip and sincerely apologize for not providing the level of service and cleanliness you expected and deserved. Thank you once again for bringing this to our attention.

Customer review rating 3.0/5

Luis F. Business - Confirmed reviews ALL

I did not liked. Beds are horrible

Thank you for taking the time to tell us about your experience at the Pullman Miami Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Close to the airport

Customer review rating 1.5/5

Ds Business - Confirmed reviews ALL

The service during check in with the trainee was unpleasant. The whole check in felt strange and almost like I'm disturbing her. But the worse part was when I was shocked about the high parking cost but the miss continued and charged me this. I have been at a lot of hotels, even Ibis but I have never experienced this. I really never felt this flabbergasted after a check in.

Thank you for sharing your recent experience with us. We sincerely apologize for the unpleasant service you received during check-in and for any discomfort you felt during the process. This is not the level of service we aim to provide, and we are sorry that you felt unwelcome. We are particularly concerned to hear about your surprise at the parking cost and the way it was handled. Our staff should always ensure that guests are fully informed and comfortable with all charges before proceeding. We regret that this was not your experience and that it left you feeling flabbergasted. For your reference, the parking costs are posted on our website and also when entering the parking lot, and we apologize if this information was not clearly communicated to you during your check-in. We will be addressing this matter with our team to improve our service and communication, especially during training. Your feedback is invaluable in helping us to improve our guest experience, and we are committed to making necessary changes. We hope to have the opportunity to restore your faith in our hotel and provide you with a much more positive experience in the future. Thank you again for bringing this to our attention.

Good Stay

Customer review rating 4.0/5

Josh Families - Confirmed reviews ALL

The staff were very friendly and location was great. The room itself was nice, lots of space. The shower heads had very poor pressure and the room was not well ventilated. When the a/c was on it was fine, but if we turned it off, there was a humid feel and a smell in the room. Could be due to all the heavy rain recently. Still a good stay overall and really appreciated the airport shuttle,

We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

mixed feelings

Customer review rating 3.0/5

Vb Business - Confirmed reviews ALL

The lounge / bar area and the breakfast were great and the staff handleing breakfast was fantastic. I can't say the same for the bedroom and bathroom, these are not to the level of a 4 stars hotel. 1st room i was in, the shower thermostat was broken and i almost burned myself. They switch me to another room (close to the elevator so no fun), the AC in that room was not working ok and the room smell was not really nice.

Thank you for taking the time to tell us about your experience at the Pullman Miami Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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Other web-users rate our hotel

  • 880 reviews 8.6/10 Location
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  • 26 reviews 6.3/10 WiFi
  • 602 reviews 5/10 Comfort
  • 597 reviews 4.7/10 Cleanliness
  • 440 reviews 5.2/10 Vibe
  • 274 reviews 7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.