Pullman Miami Airport 4 stars

Customer review rating (ALL Rating) 4.0/5 1,195 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-12.00 midnight

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

Our accommodation(s)

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Hotel location

Pullman Miami Airport

5800 Waterford District Drive
33126 Miami
United States

GPS:25.7819722, -80.291622

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Tavolo

Serves classic Mediterranean dishes, executed simply and brilliantly. We select the finest seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,195 reviews

TripAdvisor Rating  4.0/5  4,955 reviews

Certificate of excellence 2023

Good location

Customer review rating 1.5/5

Christine B. Couples - Confirmed reviews ALL

Room needs upgrading. Bathroom was gross. Mold. Loose toilet. No counter top space…’old style one sink like a gym bathroom.

Dear Christine B., Thank you for taking the time to leave a review, we value your time greatly and value your feedback. We apologize for your experience with our rooms. we wish you would have communicated this to the reception during your stay in order to rectify the situation. We are working to ensure a better stay in the future and hope to welcome you back.

Are you kidding me. Revamped lobby but they only did a patch up job on the rest.

TripAdvisor rating 2.0/5

Urbaniz TripAdvisor review

I don't personally know what this hotel was before but it is not a new build. Sort of seems like maybe it was Holiday Inn or something prior? The entry and lobby is nice but when you get to your room ours was very disappointing if not gross. You could tell it was just a quick cosmetic touch up to what was there before. Same bathroom fixtures from maybe the 80s - 90s? I think the furniture was also from the previous hotel. The whole thing was just shabby and the hotel was not cheap when we stayed there.

Thank you for your feedback. We assure you that our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, accommodations, and all we offer in the best light. It is our hope to welcome you back someday for an experience that is nothing short of comfortable and seamless.

Sheer pleasure

TripAdvisor rating 5.0/5

TexasClaire TripAdvisor review

After an unpleasant experience at another hotel chain's Miami airport location it was a pleasure to deal with, and stay at, this hotel. Before we left home, and while we were at the airport, the phone was always answered promptly and cordially with the info we needed. The interior is lovely, and being able to have a meal and a drink at the bar was just what we needed when we arrived late in the evening. The shuttle system, in contrast with the other hotel, went perfectly also. I can't stress enough what a relief it was to arrive at this hotel, unpack, and begin to relax immediately.

Dear Claire, It is wonderful that we could help you find time to relax during your travels and provide you with all the convenience you needed on your late arrival and before your continued travels. Thank you for the excellent rating and kind comments about our hotel. We hope to see you again should you need accommodations in the Miami area in the future.

excellent last minute experience

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

We had our flight cancelled so needed a room at short notice. Had upgrade as a bonus comfortable sleep good dinner

Dear Craig E., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location but sloooow service & tired room

Customer review rating 3.0/5

Masboutin Couples - Confirmed reviews ALL

Short transit time from the city and next to the airport. Check in was efficient although we had only booked 10 minutes earlier. Room was a good size but tired with worn carpet and bathroom in need of renovation. Bar area was nice but tables hadn’t been cleaned so it was unappealing but food and drink was ok. Breakfast service was a shambles. If you didn’t want to spend €27.50 on a buffet there were cheaper options on the menu if you could get served! We ordered toast ( which arrived cold) and O J which never arrived. However the location is good and price not unreasonable for the area.

Dear Mr. F., Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient for your needs, appreciating the short transit time from the city and our proximity to the airport. However, we sincerely apologize for the aspects of your stay that did not meet our usual high standards, particularly regarding the condition of the room, the cleanliness of the bar area, and the experience at breakfast. Please be assured that we are taking your comments seriously. We are currently reviewing our refurbishment plans to address the concerns you've raised about the room's condition. Thank you once again for your feedback. Please feel free to reach out to us directly if you would like to discuss your experience further or if there is anything more we can do to make amends. Warmest regards, Andree Lopez Front Office Supervisor

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Other web-users rate our hotel

  • 771 reviews 8.7/10 Location
  • 1,245 reviews 5/10 Room
  • 1,134 reviews 7.6/10 Service
  • 20 reviews 5.1/10 WiFi
  • 547 reviews 4.2/10 Cleanliness
  • 522 reviews 5/10 Comfort
  • 329 reviews 5.8/10 Value
  • 257 reviews 6.3/10 Breakfast

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