Catatan tamu Avis (Peringkat ALL) 4.4/5 1.571 ulasan
Choose from different room categories: a Standard Room or a Superior Room to take advantage of a wider range of services.
Mercure Lille Centre Grand-Place Hotel
2 boulevard Carnot
Akses: 500 m / 0.31 mi 5 min walk / 1 min drive
Akses: 500 m / 0.31 mi
Akses: 500 m / 500 mi
Akses: 500 m / 0.31 mi
Akses: 800 m / 0.5 mi
Akses: 3 km / 1.88 mi
Akses: 5 km / 3.13 mi
Akses: 12 km / 7.5 mi
Akses: 90 km / 56.25 mi
Check-in dari - Check out sampai
Relax in our cozy, laid-back bar and choose from its selection of Mercure wines. Try our cocktails and gourmet wines, or share a charcuterie platter with friends. Our team is always there to greet you with a smile!
Ulasan tamu kami
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Couldn't be more convenient! Great hotel.
Catatan Tripadvisor 4.0/5
Gaynor S Ulasan TripAdvisor tersertifikasi
The hotel isn't actually on the main square, but is only a 2 minute walk away, so really convenient, for getting in to the centre, but away from the crowds and noise. [Though there can be traffic jams around the hotel, at a weekend.] Bedrooms are a decent size, well equiped, with really comfortable beds and extremely clean, small fridge and hospitality tray, brilliant shower, but no bath. The rooms come with a small kettle, cups etc, but virtually no milk, [only 2 small cartons], and no English style tea, so suggest if you enjoy your favourite British drink, then take a supply of tea bags, and pick up some milk when you first arrive. Staff are very helpful and friendly. There is no evening restaurant, just a breakfast room, and a bar. The food at breakfast is simple but adequate, though you have the use of a proper coffee machine, to make your own choice of coffee. English tea bags are not available, but reasonable others available, including fruit ones. Definitely recommend this hotel.
Catatan Tripadvisor 4.0/5
wcentrone Solo travel - Ulasan TripAdvisor tersertifikasi
Okay, enough with the alliterations. The Mercure Lille is a great place to make your base for exploring Lille and the surrounding northern France towns. It is incredibly convenient to rail stations and an easy walking location for all kinds of exploring in and around Lille. The staff are also extremely helpful and kind. I had a computer stolen out of my bag on the train from Brussels and the stay helped me to walk through the process of filing a police report. Definitely worth a stay if you're a business traveler - as the lobby is a hub for virtual nomads and meetings.
Dear Client, We are really delighted to read your great satisfaction following your stay at the Mercure Lille Centre Grand Place. On behalf of the entire team, a big thank you for your kind words. Looking forward to seeing you soon, Delphine Wattellier - General Manager Mercure Lille Centre Grand Place
An excellent choice
Catatan Tripadvisor 4.0/5
johnnyboyyork Couples - Ulasan TripAdvisor tersertifikasi
Set in a super central yet quiet location, this well presented hotel offered a clean, very comfortable, well-appointed bedroom which was much bigger than many I have stayed in in other French cities. The bed was really comfy and the room nice and warm on a bitterly cold winter's evening. The only detracting factor was the rather drain-y odour in the bedroom which sadly seems typical in many French hotels! Breakfast the following morning was great, too, with a lovely assortment of breads, cereals, hot and cold dishes, as well as freshly squeezed orange juice. I'd happily return here and would absolutely recommend it to others.
Dear Guest, Thank you so much for your warm recommendations, which touch and delight us ! Looking forward to welcoming you again soon ! We wish you and all your loved ones, an excellent holiday season ! Delphine Wattellier - General Manager Mercure Lille Centre Grand Place
Central & quiet friendly hotel
Catatan Tripadvisor 5.0/5
DeirdreW1 Keluarga - Ulasan TripAdvisor tersertifikasi
Great hotel just off Grand Place. Comfortable rooms with great shower & huge towels (unusual for many hotels). The rooms were super quiet even though on a reasonably busy road. A bit warm for me but my husband loved it! The staff were very helpful & friendly. Breakfast was very good with lots of choices and you could cook your own egg. Recommended as a great place to stay.
Dear Guest, Thank you so much for these warm recommendations ! We are delighted that your stay gave you complete satisfaction ! Looking forward to welcoming you again soon, Delphine Wattellier - General manager Mercure Lille Centre Grand Place
A Poor version of 'Privilege'. Overall lacking in quality.
Catatan Tripadvisor 2.0/5
guillaume_du_ninian Ulasan TripAdvisor tersertifikasi
I had specifically booked a ‘Privilege’ room as a treat for myself at the end of a long cycling trip around the WW1 battlefields and war cemeteries in Flanders. At check in the lady suggested a ‘bigger’ Privilege, which was a ‘wheelchair accessible’ room. I declined, but she insisted, it was a ‘better’ room and I relented. I unloaded my panniers and when I got to the room, I instantly went for a shower to ease my aching muscles of 3 days of cycling. It was only in my refreshed state I noticed the flaws in this so-called Privilege room. The only size different in my room (based on the floor plan map) was a nasty ‘accessible shower/toilet’. It had a dangling light fitting and a ceiling panel which ‘flapped’ (probably caused by air pressure changes in the ceiling). The most irritating flaw was the toilet flush. So much for the Accor environmental policy of saving water. Water poured continuously from the flush but with no pressure. The view from the room, which had a small balcony, was wonderful. I’d go so far as to say it had a ‘Paris feel about it’. This great window and balcony did not make up for the other flaws. According to Accor, a Privilege room should provide specific extras. An expresso machine (the same one I have at home) which did not work and was not emptied after the previous occupants. The coffee pod was not being punctured and just dropped into the bin box. There was no docking station (as advertised) and the cupboards in the room were old chip board units which had previous uses in other room, with cut out holes in them. One reason I like a Privilege room is that it caters for business users and provides a working desk and space. I had planned to use this to download all my photos and videos from my trip. My ‘accessible’ room with no additional space as promised had an awful plastic (waiting room) chair and a hospital table which you would use to serve patients their meals. As an Accor member I went to the bar to receive my free welcome drink and was asked if I would like some nuts. I said yes and was offered a communal basket of broken little biscuit nibbles. Suffice to say I declined this offer of an unhygienic trough. Even before covid, I don’t think there is anyone who has never heard of the Readers Digest of the bowl of peanuts on the bar. As a member you are entitled to late check out – this was declined. Breakfast was limited. There was a lack of utensils and napkins so people used their hand to pick up things and cut bread etc. It’s frustrating paying extra for a benefit which is essentially not provided. When I checked out, I told the reception of all of my issues and the various faults and poor cleaning in my room. I did comment that they must have a good memory, as they made no attempt to note any of the details down. As a final note. When I returned from dinner there was dog mess just outside the entrance. I mentioned this to the staff thinking, they would not want their customers bringing it in on their shoes. The next morning this mess was spread out by many footsteps entering and leaving the hotel. This scenario sums up my opinion on this hotel.
Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lille Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine Wattellier - General Manager Mercure Lille Centre Grand Place
Dalam Kemitraan dengan TripAdvisor
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