Mercure Lille Centre Grand-Place Hotel bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.371 ulasan

Mercure Lille Centre Grand-Place Hotel - Image 1
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Mercure Lille Centre Grand-Place Hotel - Image 4

Deskripsi

Keistimewaan hotel

  • Boutique hotel in the heart of Lille.

  • Train stations within 10 minutes' walk.

  • Certified Green Key

  • "Cuisine Lounge": catering to make you feel at home.

  • Public parking lot (Opéra) near the hotel.

Akomodasi kami

Lokasi hotel

Mercure Lille Centre Grand-Place Hotel

2 boulevard Carnot
59000 LILLE
France

GPS:50.638104, 3.065183

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Cuisine Lounge

Relax in our cozy, laid-back bar and choose from its selection of Mercure wines. Try our cocktails and gourmet wines, or share a charcuterie platter with friends. Our team is always there to greet you with a smile!

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Peringkat ALL  4.3/5  1.371 ulasan

Peringkat TripAdvisor  4.0/5  1.554 ulasan

Sertifikat keunggulan 2024

Pleasant stay but some work needed to bring it up to standard

Catatan Tripadvisor 3.0/5

Rob D Ulasan TripAdvisor tersertifikasi

It was an enjoyable stay but not exactly up to the standards of a 4 star hotel or the standards of other Mercure hotels I've stayed in. The location is excellent for getting around and the room was nice and spacious (the bathroom in particular was very big!). However the interior of the hotel felt a little run down, especially in the corridors, and needs a bit of care and attention. The TV also didn't have any channels available... The big priorities for me with a hotel stay are the shower quality and noise levels, both of which were not great. The shower was a bit of a trickle so not particularly great and there was a fair amount of noise from other guests chatting and slamming doors which traveled to my room and disturbed my sleep. I also didn't receive any member benefits which I've had in other Mercure hotels. Staff were friendly and cleanliness of the rooms was great so an overall nice stay but felt much more 3 star than 4. There were also some green initiatives which didn't make sense; no bottles of water to save on single use plastics and instead (very small) paper cups; surely cups that end up soggy after a few uses are also wasteful and contribute to deforestation? When I stayed at a Mercure in Berlin, they offered complimentary still and sparkling water in glass bottles which you could then take to the bar and refill which feels much more sustainable.

Excellent central hotel

Catatan Tripadvisor 4.0/5

rose s Ulasan TripAdvisor tersertifikasi

very nice and central hotel. Just around the corner from the main square.Comfiest bed I have ever slept in! Decent choice at breakfast, constantly replensihed. Compact room but very comfortable. Good housekeeping Friendly redeption staff.. Room was a little hot and also the step into the bathroom was easy to trip on! Apart from that - great

Dear Customer, Thank you very much for your comments following your stay in our hotel. We are delighted that you enjoyed your stay overall and the whole team joins me in thanking you once again! I'm looking forward to seeing you again, Sincerely, Delphine Wattellier - General Manager Mercure Lille Centre Grand Place

Location is excellent.

Catatan Tripadvisor 3.0/5

terbtoh Ulasan TripAdvisor tersertifikasi

Hotel located 10 minutes by foot from Lille Train Station. Overall 8/ 10. Situation is very close to Lille city center, train station and metro. Reception service: 9/10 warm welcome and very professional service. Breakfast service: 0/10 staffs at the breakfast area is not very friendly at all, we was say hello to his/her, they never say hello back and always ignoring us. That's weird. (2 guys and 1 woman at the breakfast service area) - we were stay here for 3 days, during our stay his/her always ignoring us. When we have arrived and waiting for our room. I tried to order something to drink, he just looks at me and just walk aways. So I have to go to the reception to order the drink instead. (breakfast is classic nothing special - juice, bread, omelet, eggs etc). Room & Amenities: 7/10 Bed and room are ok but shower is was slippery when is wet. Bar: 9/10 (night service bar). She was very nice and friendly. Thank you very much. Only one negative point, there is not many choice of beverages.

Dear terbtoh, Thank you for taking the time to share your feedback about your recent stay at Hôtel Mercure Lille Centre Grand-Place. We appreciate your kind words regarding our excellent location, which is conveniently close to the city center, train station, and metro. We would like to extend our apologies for any inconveniences you experienced during breakfast service. We have taken note of your feedback regarding the lack of friendliness from some staff members and we will address this issue with our team. We strive to provide a warm and professional service at all times, and we apologize for falling short on this occasion. We are glad to hear that you had a pleasant experience at the bar and that our staff was friendly and accommodating. We appreciate your feedback regarding the beverage choices and will take it into consideration as we continue to improve our services. Regarding the shower in your room, we apologize for any inconvenience caused by its slipperiness when wet. We will assess the situation and make any necessary adjustments to ensure our guests' safety and comfort. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Excellent place

Catatan Tripadvisor 5.0/5

Sharon P Ulasan TripAdvisor tersertifikasi

Fantastic hotel with brilliant breakfast fast check in great decor fantastic view from room large bathroom good shower great hairdryer large fridge safe loads of charging points comfy bed could find no faults whatsoever bar area was warm and welcoming very close to bars and restaurants and grand place

Dear Sharon P, Thank you for taking the time to share your wonderful experience at Hôtel Mercure Lille Centre Grand-Place. We are thrilled to hear that you enjoyed your stay with us and that our hotel exceeded your expectations. It's great to know that you appreciated our delicious breakfast, efficient check-in process, beautiful decor, and the stunning views from your room. We are also pleased that you found our bathroom spacious and the shower satisfactory. Your kind compliments about the amenities in the room, such as the hairdryer, fridge, and charging points, are much appreciated. We are delighted that you had a comfortable sleep on our cozy bed. It's also wonderful to hear that you found our bar area warm and welcoming. Being in close proximity to bars, restaurants, and the Grand Place made your stay even more enjoyable. Thank you once again for your amazing review. We hope to have the pleasure of welcoming you back to Hôtel Mercure Lille Centre Grand-Place in the future. Warm regards, Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Good hotel with excellent location in central Lille

Catatan Tripadvisor 4.0/5

Karolina H Ulasan TripAdvisor tersertifikasi

A good hotel perfectly located close to the old Lille. Great if you want to do a weekend of shopping. Walking distance to most things. We had a twin room which was a bit warm (air con less effective) and a large bathroom. Perhaps a bit too crowded with furniture but otherwise good. The pillows could have been a bit softer. The breakfast was decent but could be improved with more variety of cheeses and cold meat. I would stay here again.

Dear Karolina H, Thank you for choosing to stay at Hôtel Mercure Lille Centre Grand-Place and for taking the time to leave us a review. We appreciate your positive feedback regarding our excellent central location in Lille, which makes it convenient for exploring the city and enjoying a weekend of shopping. We have taken note of your comments about the twin room being a bit warm and the air conditioning being less effective. We apologize for any discomfort caused. We will certainly review this matter to ensure that our guests have a comfortable stay. Your feedback regarding the furniture in the room has been duly noted, and we will take it into account for future improvements. We understand your preference for softer pillows, and we appreciate your suggestion for more variety of cheeses and cold meats at breakfast. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 493 ulasan 9.5/10 Lokasi
  • 741 ulasan 5.6/10 Kamar
  • 658 ulasan 9/10 Pelayanan
  • 5 ulasan 9.3/10 Internet
  • 417 ulasan 4.5/10 Kenyamanan
  • 339 ulasan 7.2/10 Sarapan
  • 182 ulasan 6.7/10 Kebersihan
  • 150 ulasan 4.9/10 Fasilitas

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