Mercure Lille Centre Grand-Place Hotel bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.397 ulasan

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Mercure Lille Centre Grand-Place Hotel - Image 1
Mercure Lille Centre Grand-Place Hotel - Image 2
Mercure Lille Centre Grand-Place Hotel - Image 3
Mercure Lille Centre Grand-Place Hotel - Image 4
2 boulevard Carnot, 59000 LILLE, France

Deskripsi

Keistimewaan hotel

  • Boutique hotel in the heart of Lille.

  • Train stations within 10 minutes' walk.

  • Certified Green Key

  • "Cuisine Lounge": catering to make you feel at home.

  • Public parking lot (Opéra) near the hotel.

Akomodasi kami

Lokasi hotel

Mercure Lille Centre Grand-Place Hotel

2 boulevard Carnot
59000 LILLE
France

GPS:50.638104, 3.065183

Telepon
Fax +33 3 20 14 71 48

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Cuisine Lounge

Relax in our cozy, laid-back bar and choose from its selection of Mercure wines. Try our cocktails and gourmet wines, or share a charcuterie platter with friends. Our team is always there to greet you with a smile!

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Peringkat ALL  4.3/5  1.397 ulasan

Peringkat TripAdvisor  4.0/5  1.563 ulasan

Sertifikat keunggulan 2024

Perfect location

Catatan Tripadvisor 5.0/5

Phil P Couples - Ulasan TripAdvisor tersertifikasi

You cannot find a better location to stay when exploring the city as everything is within 10 minutes walk. Bed was comfortable, into downside was the shower head was very close to the wall so a longer one would be better. Room was warm even without the heating on.

Better than our last stay

Catatan Tripadvisor 4.0/5

Eileen O Couples - Ulasan TripAdvisor tersertifikasi

We have stayed in this hotel a few times as a one night stop on a coach tour. Our last visit was better than previous stays. Some of the rooms are small, but our room on this trip was more spacious. On our last trip we were a bit disappointed to arrive at the bar after a long journey to be greeted with “I do not speak English” which we felt for an international hotel was not terribly helpful. This time we felt the bar staff were very helpful and friendly, so many thanks

Dear Eileen O, Thank you for sharing your feedback with us. We are delighted to hear that your recent stay with us was better than previous ones. We appreciate your kind words about our spacious rooms and friendly bar staff. At Hôtel Mercure Lille Centre Grand-Place, we strive to provide excellent service to all our guests. We look forward to welcoming you back on your next visit. Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Pleasant stay but some work needed to bring it up to standard

Catatan Tripadvisor 3.0/5

Rob D Ulasan TripAdvisor tersertifikasi

It was an enjoyable stay but not exactly up to the standards of a 4 star hotel or the standards of other Mercure hotels I've stayed in. The location is excellent for getting around and the room was nice and spacious (the bathroom in particular was very big!). However the interior of the hotel felt a little run down, especially in the corridors, and needs a bit of care and attention. The TV also didn't have any channels available... The big priorities for me with a hotel stay are the shower quality and noise levels, both of which were not great. The shower was a bit of a trickle so not particularly great and there was a fair amount of noise from other guests chatting and slamming doors which traveled to my room and disturbed my sleep. I also didn't receive any member benefits which I've had in other Mercure hotels. Staff were friendly and cleanliness of the rooms was great so an overall nice stay but felt much more 3 star than 4. There were also some green initiatives which didn't make sense; no bottles of water to save on single use plastics and instead (very small) paper cups; surely cups that end up soggy after a few uses are also wasteful and contribute to deforestation? When I stayed at a Mercure in Berlin, they offered complimentary still and sparkling water in glass bottles which you could then take to the bar and refill which feels much more sustainable.

Dear Rob, Thank you for your feedback. We appreciate your kind words about our spacious rooms and convenient location. We apologize for the issues you encountered with the interior condition, TV channels, shower quality, noise levels, and member benefits. Your concerns will be shared with the relevant teams for improvement. We value your input on our green initiatives for sustainability. We hope to welcome you back to experience the enhancements. Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Excellent central hotel

Catatan Tripadvisor 4.0/5

rose s Ulasan TripAdvisor tersertifikasi

very nice and central hotel. Just around the corner from the main square.Comfiest bed I have ever slept in! Decent choice at breakfast, constantly replensihed. Compact room but very comfortable. Good housekeeping Friendly redeption staff.. Room was a little hot and also the step into the bathroom was easy to trip on! Apart from that - great

Dear Customer, Thank you very much for your comments following your stay in our hotel. We are delighted that you enjoyed your stay overall and the whole team joins me in thanking you once again! I'm looking forward to seeing you again, Sincerely, Delphine Wattellier - General Manager Mercure Lille Centre Grand Place

Location is excellent.

Catatan Tripadvisor 3.0/5

terbtoh Ulasan TripAdvisor tersertifikasi

Hotel located 10 minutes by foot from Lille Train Station. Overall 8/ 10. Situation is very close to Lille city center, train station and metro. Reception service: 9/10 warm welcome and very professional service. Breakfast service: 0/10 staffs at the breakfast area is not very friendly at all, we was say hello to his/her, they never say hello back and always ignoring us. That's weird. (2 guys and 1 woman at the breakfast service area) - we were stay here for 3 days, during our stay his/her always ignoring us. When we have arrived and waiting for our room. I tried to order something to drink, he just looks at me and just walk aways. So I have to go to the reception to order the drink instead. (breakfast is classic nothing special - juice, bread, omelet, eggs etc). Room & Amenities: 7/10 Bed and room are ok but shower is was slippery when is wet. Bar: 9/10 (night service bar). She was very nice and friendly. Thank you very much. Only one negative point, there is not many choice of beverages.

Dear terbtoh, Thank you for taking the time to share your feedback about your recent stay at Hôtel Mercure Lille Centre Grand-Place. We appreciate your kind words regarding our excellent location, which is conveniently close to the city center, train station, and metro. We would like to extend our apologies for any inconveniences you experienced during breakfast service. We have taken note of your feedback regarding the lack of friendliness from some staff members and we will address this issue with our team. We strive to provide a warm and professional service at all times, and we apologize for falling short on this occasion. We are glad to hear that you had a pleasant experience at the bar and that our staff was friendly and accommodating. We appreciate your feedback regarding the beverage choices and will take it into consideration as we continue to improve our services. Regarding the shower in your room, we apologize for any inconvenience caused by its slipperiness when wet. We will assess the situation and make any necessary adjustments to ensure our guests' safety and comfort. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 542 ulasan 9.6/10 Lokasi
  • 800 ulasan 5.7/10 Kamar
  • 723 ulasan 9/10 Pelayanan
  • 6 ulasan 9.7/10 Internet
  • 447 ulasan 4.8/10 Kenyamanan
  • 357 ulasan 7.5/10 Sarapan
  • 193 ulasan 6.5/10 Kebersihan
  • 106 ulasan 4.4/10 Makanan

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