Novotel Lille Centre Grand-Place bintang 4

Great hotel which is close enough to the centre without being noisy. Friendly reception staff on arrival and the room was exactly as expected. I think the restaurant area has been updated since the pictures and is even smarter. Breakfast was good. Would definitely return!

The hotel was under renovation which wasn't advertised on the app when booked nor advised after booking, whilst the disruption was limited to reception, bar and courtyard areas, the smell from that area was less than pleasant, The room itself was fine, comfortable and peaceful at night, noisy during the day with the renovation. The staff were great but the renovation work certainly dampened our enjoyment of the stay, especially as the weather was appalling and the hotel should have been a place of refuge

There are some good points to note about the Novotel Grand Place. Firstly the location was excellent with parking just around the corner which could also be paid for at the hotel. Secondly the room was nice and had everything you could need. The bed itself was comfy however the pillows were a bit lumpy and flat. The bathroom itself was okay but the shower was pretty awful with mould around the base and in the grout. The breakfast offering was adequate, nothing too exciting but fine however there was no service at all, not even when things ran out which meant you had to go to reception to ask. They seemed very light on staff overall and we never saw anyone behind the bar or in the restaurant. Our biggest issue was that on booking the hotel we specifically checked it had air-conditioning. We even contacted the hotel a few days prior to ask they could put the A/C on in advance in the bedroom. When we arrived in the room there was no air conditioning - on calling reception we were told it had not been put on as per their policy. My husband spoke to the Manager and explained that they advertise air conditioning on their website and the Accor website and this is the reason we chose the hotel - she said it’s unusually warm and we wouldn’t find a hotel in Lille with A/C this time of year. I’d like you to know that we did and stayed their the following night.

We had 2 rooms for our family of 4. Lobby floor of hotel was under renovation which wasn't advertised, so there was no sitting area at all. The lobby elevator area & the bathrooms had a foul odour at times - I know that is to be expected in old cities but novotel is expected to be a modern hotel. One of our bathrooms had some loose floor tiling. Otherwise hotel room was clean and price & location were good. It was extremely cold weather whilst we were in Lille but the hotel wasn't a comfortable place to hang out. We stay in novotel often but wish this time had splurged and stayed somewhere more comfortable where we could sit and have a drink in lobby. Breakfast was good - the standard novotel hot breakfast.

Very good location but standard Novotel with no surprise (neither good or bad). Good: location breakfast Bad: pillows are so uncomfortable. Sink partially plugged. Good for the value but not unforgettable.