ibis Paris Pont de Suresnes 3 estrelas

The room is small but clean, the location is pleasant...but the communication with the hotel is at a terrible level - they repeatedly do not respond to emails regarding the return of the security deposit - even after a month after departure, the money was not returned. Therefore, I do not recommend staying in this hotel. Vyletalova,Czech Republic.

The room and bathroom were small but clean. The continental breakfast is fine and well-priced although the coffee was pretty bad. My major complaint about the hotel was that it was stiflingly hot. It was really unpleasant and one can’t turn down the heating in one’s room. So odd to be so overheated in the midst of an energy crisis.

When we arrived greated by a lady who didn’t understand how many key cards we asked for. Then when I went to pay with my visa credit card she declined it asking for a Mastercard . I said I’m using the card I reserved the room with . Eventually went through. Our room was on the 5th floor - Tiny but suitable for the amount of time spent in there , not enough plug sockets, all located by the window , not ideal when doing hair as none by the main mirror , the room was very hot when we arrived I tried to work the Air conditioning but would only work if on Heat. We opened the window and a small breeze came through . During the night the temperature of the room was unbearable we didn’t sleep and when getting ready for the races the condensation was running down the window even with it open , we mentioned this when we went out for the day the receptionist shrugged his shoulders and said no cool air only warm , hotel controlled , I complained as said it’s unbearable in our room and again his shrugged his shoulders . The 3 nights we didn’t sleep as room was way to warm . It was still 21 degrees outside and Air Con was definitely needed the hotel advertises Air Conditioning and didn’t provide this . The bed was just a base unit with a mattress topper on and gave us both bad backs and when you moved in bed the topper followed you . Breakfast wasn’t a huge choice - it was very very basic. And for the amount of people , mainly English staying in the hotel the array of choices could of been better . You had to be buzzed in after a certain time at night , which is good for Security . But when you get back late after a long day out and you stand buzzing for 15 minutes and no sign of any staff becomes very frustrating to then find out the lift is broken and you then had to climb the stairs to floor 5 The only good thing about this hotel is the location for the Longchamp racecourse we could walk down to it 10/15 minutes saved on taxis and buses . We will be putting a formal Complaint into Booking.com about our issues with the hotel .

I have booked a hotel room 6 months prior to my scheduled travel to Paris. Few days prior to my arrival, my booking was cancelled. Immediately after receiving the cancellation email, I tried to call the hotel, a lady said that I can rebook, but I need to pay the higher rates. I challenged this request as I called immediately after noticing of the cancellation in which it was not made by me. They said to me then that they could not find a room for me when I refused to pay the higher rate. After their cancellation, I looked at the Paris hotels , most of the nice one were fully booked except those very expensive one or very poor one. It’s a horrible first time experiences in Paris. It’s not a nice hotel to treat their customers when they are only chase for the $ with no customers to concern!!!!!!! Careful and thinking twice when you want to book this hotel!!!!!!

Just returned from a 3 nights stay at Ibis Suresnes during a business trip. • Room and bathroom are extremely small • Breakfast was very basic. Mainly 2 types of cheese, ham, bread and croissant. They had a carton of raw eggs next to a boiler. I never the time to wait for an egg to boil. They could better serve scrambled eggs or boil the eggs beforehand to make their guests lives easier. • Bathroom has absolutely no amenities so make sure you bring your own stuff • AC worked very well • The hotel is located in the center of Suresnes surrounded by several restaurants and is a 10 min walk to the T2 tram line • the Receptionist was helpful