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Hotel Sofitel Marseille Vieux-Port 5 estrelas

Classificação clientes Avis 4.5/5 8.112 comentários

Hotel ALLSAFE. Aprovado

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Como funciona?
+ 26 Serviços

Extras do hotel

  • Certificado ALLSAFE pelo Bureau Véritas

  • Vista mágica e ensolarada de Marselha!

  • Experimente o Effet Mer, o restaurante local e solar

  • Aproveite os tratamentos relaxantes e revigorantes no Sofitel Spa

  • Indicado para o Prêmio Villégiature de Melhor Serviço de Hotel e Terraço

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Sofitel Marseille Vieux-Port

36, boulevard Charles Livon
13007 marseille

Tel: +33491155900

Fax: (+33)4/91155950

Check-in a partir das 16h00

Check out até as 12h00

  • Vieux port :  83 LIVON ST MAUR

  • De avião

    MARSEILLE PROVENCE A 30 km / 18,75 milhas

  • De barco

    PORT MARSEILLE A 3 km / 1,88 milhas

  • De helicóptero

    AEROPORT MARSEILLE PROVENCE A 30 km / 18,75 milhas

  • De trem

    MARSEILLE ST CHARLES A 3 km / 1,88 milhas

GPS:43.292332, 5.361028

Serviços de hotéis

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Serviço de buffet
  • 2 Restaurantes
  • Um Bar
  • Café da manhã
    • Buffet
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
  • 7 Salas de reunião
  • Centro de negócios
    • Centro comercial com autoatendimento
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 134 quartos
    • 4 quartos para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • 15 quartos contíguos
    • 134 quartos para não fumadores
    • 7 pisos
  • Idiomas falados no hotel
    • Italiano
    • Japonês
    • Espanhol
    • Francês
    • Alemão
    • Inglês
  • Salão
    • Lounge Executivo
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
    • Serviços de lavanderia/manobrista
  • Wi-Fi
    • Linha de transmissão de alta velocidade
    • WIFI nas áreas comuns
    • WIFI no hotel
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Instalações para check-in e check-out
    • Check-out tardio
    • Check-out expresso
    • Check-in expresso
  • Armazenamento de bagagem
    • Armazenamento de bagagem
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Equipamentos de mesa disponíveis
    • Guarda-chuvas
  • Ferro
    • Ferro de passar na recepção
  • Cofre na recepção
    • Cofre na recepção
Acesso à acomodação
  • Estacionamento Sofitel
    • No local
    • 100 vagas de estacionamento
    • Privado
    • Estacionamento aberto 24/7
    • Estacionamento com serviço de segurança
    • Estacionamento com manobrista
  • Salão de beleza
  • Cabeleireiro/barbeiro
  • Equipamentos para crianças
    • Aquecedor de mamadeira

Nossas acomodações

Temos 134 quartos disponíveis, incluindo 3 Suítes e 24 quartos com varandas. Iluminados, espaçosos e luxuosos, com decoração inspirada no mar. Banheiros equipados com duas banheiras ou chuveiros com hidromassagem.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 9

  • Tamanho máximo: 193

  • Capacidade máxima: 200 pessoas

  • Capacidade máxima para banquete: 160 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Sofitel Marseille Vieux-Port

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.5/5

8.112 comentários

Classificação no TripAdvisor 4.5/5

3.124 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Could do better!

Classificação TripAdvisor 3.0/5

Eme L 03/08/2021 Avaliação certificada TripAdvisor

Before our trip, I wrote an email which hadn't been taken notice of or read by management. Although German, I do my correspondence with the Sofitel Marseille in French and got a bunch of emails before arrival in ... English! And it was always about the same subject (Covid), as if we were idiots and didn't know about masks and distances. The hotel's garage is too small, very difficult to manoeuvre the car. As for us, there were not enough towels, we had to ask a second one every day. THE SPA employee told us that there was just their jacuzzi for swimming, but later we realized quite a big swimming pool that was shared with a neighbour hotel. Crazy! The handbasin's drain pipe was congested (which might happen), but to ask four (!) times to fix the problem, is a little bit too much!

quick discovery of Marseille

Classificação TripAdvisor 3.0/5

Tac85 02/08/2021 Avaliação certificada TripAdvisor

My husband and I stayed 2 nights at Sofitel. We wanted to be downtown to discover around the old harbour. The Sofitel is very well located for that. It has a magnificent view from the restaurant deck on the old harbour. The room was in a quiet zone but too far to get the wifi correctly and it was an inconvenience for my husband who needed it for business. They were no reception number on the phone so we had to get to the lobby to ask for it and for some pillows. The ones in the room were not what you expect in a 5 stars hotel. Because of the covid situation, the number of people in the spa was restricted to eight which turned out to be nice because the place is very small! then the open hours of the spa should be longer to accommodate more people. The breakfast buffet is very good. The staff recognise some of our complains and did some gesture when we left.

Business trip in Marseille

Classificação TripAdvisor 5.0/5

FredV1295 Business - 18/10/2020 Avaliação certificada TripAdvisor

Beautiful location and service on top ! My first choice when I’m going to Marseille. Love it so much The room are great especially with view on the « vieux Port » Thanks at all the Sofitel Vieux port for making the stay a perfect moment.... Fred

great restaurant les trois forts

Classificação TripAdvisor 5.0/5

roberta909 Business - 21/01/2020 Avaliação certificada TripAdvisor

I think this restaurant is one of the best in Marseille. The food is absolutely delicious . the flavours were intersting and original. The service was extremely professional. I would personally like to thank Anthony who looked after us exceptionally. He is a great asset to the Sofitel and looked after us in every detail. We will definitely return and do not understnad this restaurant does not have a michelin star.

stuck in the European past

Classificação TripAdvisor 3.0/5

janH02 Family - 30/12/2019 Avaliação certificada TripAdvisor

The hotel has a splendid location, but if you are not European and have electronic equipment, beware. Our suite had a nice desk, but both electric sockets for the desk were occupied by lamp and phone, so there was nowhere to plug in a laptop. One could plug into a wall socket 8 m away to use at a table, but that required the cord to stretch dangerously across the floor. All electric sockets are for only European plugs. there is no USB connection to charge a cell phone. There is no phone in the bathroom. One needs to log into the Wifi fresh each time - it does not stay connected even for a day, let alone a stay.

Dear Client, Thank you for taking the time to tell us about your experience at the Sofitel Marseille Vieux-Port. I am sorry that your experience did not meet your expectations in terms of electronic equipment. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nassima A, Room Division Manager


Classificação TripAdvisor 5.0/5

852didierr Couples - 18/08/2019 Avaliação certificada TripAdvisor

Everything was perfect, the room, the staff, the breakfast, the view from the rooftop.... All you can expect from a Sofitel can be provided by the Vieux port hôtel. It will be our choice of destination if we come back again to Marseille.

Dear Client, First of all, we would like to thank you for taking the time to share your experience at the Sofitel Marseille Vieux Port. We are delighted to hear that you enjoyed your stay with us and that you felt looked after. Your satisfaction is by far, our priority and nothing could make us happier than a satisfied customer. I will be very happy to share your comment with all your team. We sincerly hope to have the opportunity of seeing you again in Marseille. Best regards, Nassima.A Room Division Manager.

Disappointing for a Sofitel

Classificação TripAdvisor 3.0/5

johnm986 Couples - 26/07/2019 Avaliação certificada TripAdvisor

Stayed here in a nice terrace room for the Bastille day weekend, the room phone did not work and could not be fixed over the weekend, the communications regarding the weekend travel disruption were extremely poor and access to the pool (owned by the Novotel) was blocked necessitating a journey via the basement, the road, and car park to get there.the attitude to these problems was dismissive for a hotel of this price (the concierge said, 'we are not 5 star only 4 star')

Dear JohnM, First of all, thank you for taking the time to share with us you experience at Sofitel Marseille Vieux Port. We are very sorry to read about your experience with us and find out we did not answer to all of your needs. Your feedback is very important to us and gives us the opportunity to become better. Please rest assured that your comment has been shared within our team and we are taking all the measures necessary to improve the points mentionned. We hope that it did not affect your entire stay and that you will have another opportunity to stay with us again in the future, in order to offer you a better experience. Kind regards, Nassima A, Room Division Manager


Classificação TripAdvisor 5.0/5

Mary W Couples - 18/05/2019 Avaliação certificada TripAdvisor

My husband and I stayed at the Sofitel Marseille Vieux-Port for two nights from the 13th to 15th May. We had an fabulous stay at the hotel. The service from out arrival, check in and check out was faultless. Our large room had a terrace which looked directly toward the Marseille Port, which is stunning. An excellent breakfast was served on the 7th floor which has a spectacular view of the Port area this included the cruise liner and ferry area.. We ate at the restaurant on the 3rd floor next to the lobby and again enjoyed wonderful views. The food was delicious and the service very professional. We were also lucky with the weather, sunshine and blue skies. It was an all together perfect stay. If we were to visit Marseille again in the future this would be our first choice of hotel to stay.

Dear Mary W, Many thanks for this wonderful comment about our hotel. We are more than happy to hear that you had a great time with us and that we have fulfilled most of your expectations. Your satisfaction is by far our main priority and we are glad to have achieved it with you. We hope to have another opportunity to welcome you again soon in Marseille, Best regards,

Our 3rd stay

Classificação TripAdvisor 5.0/5

bishop16 Couples - 25/08/2018 Avaliação certificada TripAdvisor

Returned with friends this time and had enjoyable stay. Only criticism was the disorganised and unfriendly staff in Dante’s who overcharged us. Thanks to reception this was corrected. Also wish to complement the lady concierge who sorted out the taxi issue so humorously.

very pleasant stay for a short week-end

Classificação TripAdvisor 4.0/5

cowboy83110 Couples - 01/08/2018 Avaliação certificada TripAdvisor

We were offered 2 days holiday by our son & it was very pleasant - unfortunately we had chosen to have a balcony which we did not use - far too hot & too many mosquitos !! One small comment - for the toast - it would be useful to have bamboo tongs to extract the toast from the toaster.

Wonderful stay

Classificação TripAdvisor 5.0/5

leaurelie Couples - 26/07/2018 Avaliação certificada TripAdvisor

Superb stay, the view on the port is really nice. The staff is nice and welcoming and will strive to meet all your requests. A lot of very nice personal attentions throughout the whole stay which made it very enjoyable. The restaurant is great, food and wine were really nice. The room itself was super spacious, and as usual, the bed is so comfy you would not want to leave it. All in all, a super relaxing stay, would definitely come back

Relax in Marseille

Classificação TripAdvisor 5.0/5

richawk Couples - 14/07/2018 Avaliação certificada TripAdvisor

Marvellous location with wonderful views of Vieux Port and Marseille. Fantastic views from our room terrace overlooking the harbour. A very comfortable and relaxing hotel with very attentive and friendly staff.

Dear Robhawketts, Thank you very much for wanted to discover the Sofitel Marseille Vieux Port. We are delighted to read that you enjoyed the wonderful view from our hotel and that you had the opportunity to fully relax and enjoyed your stay among us. We hope to welcome ou back very soon under the beautiful sun of Marseille. Best regards, Camille V, Guest Experience Manager

Could have been better

Classificação TripAdvisor 3.0/5

LewisL132 Couples - 12/06/2018 Avaliação certificada TripAdvisor

The hotel was very nice, but it could have been a lot better. The A/C in the hotel lobby was poor. I started to sweat every time I spent more than a few minutes there. The room was okay, but there was no storage at all. Maybe that's okay for a solo business traveler who is staying one night and living out of his suitcase, but it was totally inadequate for a couple there for a few nights. The bathroom especially could have benefited from a shelf under the sink on which to store one's toiletries. And would it have hurt to have a dresser in the room with a few drawers? As usual the hotel eating options were very expensive. On the plus side, the concierges were very helpful in telling us how to get around and in directing us to terrific, non-touristy restaurants. The views of the harbor from the hotel were beautiful. Weirdly, the Sofitel is intertwined with a Novotel and share some amenities, namely the swimming pool, which was lovely.

Dear Lewis L, Thank you for choosing the Sofitel Marseille Vieux Port and for taking the time to share your experience on TripAdvisor. I will share your good feedbacks with the concierge team, I am sure they will be delighted to read your compliments. Your feedback regarding the improvements to bring to the room,.. were considered with the greatest attention and communicated to our management. We sincerely thank you for having shared it with us. We sincerely hope that this situation did not affect the quality of your stay and we deeply look forward to welcoming you soon. Best regards, Camille V, Guest Experience Manage

Sofitel marseille Vieux Port

Classificação TripAdvisor 4.0/5

pdk793 Business - 02/10/2017 Avaliação certificada TripAdvisor

Fine, except that you can hardly get anything to eat in the restaurant in the afternoon apart from a cheeseboard and maybe some crude ham and French fries ... a better selection of sandwiches would be more becomingly to a 5 star hotel ..

Dear Guest, Thank you for wanted to discover the Sofitel Marseille Vieux Port. The Brasserie Le Carré is welcoming you all day long. From 3 pm to 6 pm, the restaurant offers a reduced menu with : Cesar Salad, Club sandwich, Gourmet Burger, linguine with carbonara or bolognese sauce, beef filet, ice cream,... The satisfaction and the well-being of our guests is the most important for us, be sure that it is a huge disappointment to read that you could not enjoy the exceptional experience that we work every day to offer. We look forward to have the pleasure to see you back soon in the beautiful city of Marseille Best regards, Camille V, Guest Experience Manager

Very comfortable hotel in a great location

Classificação TripAdvisor 5.0/5

853ritchies Couples - 01/10/2017 Avaliação certificada TripAdvisor

We stayed in the hotel for three nights. Checkin was quick and flawless, the room was very comfortable and had a fantastic view of the Port. The welcome drink for me and my wife in the Dantes Lounge was most welcome after the train journey from Barcelona. The view from the lounge at night was breathtaking. The room was large and comfortable with a large terrace facing the Port. Could easily have stayed here for a couple of weeks. The only downside was the lack of USB ports in the room and haphazard service during breakfast on our last day.

Dear Guest, We sincerely thank you for your confidence and for choosing the Sofitel Marseille Vieux Port for your stay in Marseille. We are very concerned about the opinions of our guests and are extremely sensitive to the guests who take the time to share their feelings. We are pleased that you enjoyed your stay with us and that all our services were up to your expectations and wishes. Your feedback regarding the improvements to bring to our rooms and breakfast were considered with the greatest attention and communicated to our Management Team. We would be delighted to welcome you again for your next stopover in Marseille for another excellent moment! Best regards, Camille V, Guest Experience Manager

V posh!

Classificação TripAdvisor 4.0/5

YankeeFan67 Couples - 29/07/2017 Avaliação certificada TripAdvisor

Beautiful hotel. Great location. Easy walk to port. Quick uber anywhere. Could use a more casual bar area or coffee station. Bedroom was immaculate with great large multi function shower. Spa pool was great.

Dear Guest, Thank you for choosing our hotel for your stay in Marseille and for sharing your experience. We are delighted to read that you enjoyed the location of our hotel as well as our Spa and our confortable rooms. Your satisfaction is our best reward! However we are sorry that the the bar as not up to your expectations. We look forward to have the pleasure to see you back soon for a new experience at the Sofitel Marseille Vieux Port. Best regards, Camille V, Guest Experience Manager

One night in Sofitel Marseilles

Classificação TripAdvisor 3.0/5

RobLouw Family - 05/07/2017 Avaliação certificada TripAdvisor

We only had one day in the hotel. Could only check in at 4 p.m. Decided to spend our time at the pool waiting for our room. The pool was awful. Very crowded very dirty water and faeces floating near the surface! No attendant on duty. One arrived about two hors after our arrival to remove the human excrement and then proceeded to pour in copious quantities of chlorine powder. The pool was unusable for another two hours after treatment. Filter not working properly as water was cloudy. All in all not a pleasant experience. For the rest the hotel was average. Five star prices, thee star quality.

Sofitel a very good experience

Classificação TripAdvisor 5.0/5

pvo2017 Business - 06/06/2017 Avaliação certificada TripAdvisor

We had a very good experience my partner lost her expensive sunglasses in the hotel the staff found them and she got them back. Happy! A very good location with a splendid view. Nice restaurant and a very friendly staff. What do you want more?

Dear guest, We wanted to thank you for your comment and for taking the time to share your experience on Trip Advisor. We are delighted to read that you enjoyed your experience with us and you enjoyed the attentive service of our staff. All the Sofitel Marseille Vieux Port team warmly thank you for your very good grades and the kindness of your writings! This encourage us to continue our efforts in our quest for '' excellence ''. Your satisfaction is our best reward! Best regards, Camille V, Guest Experience Manager

Fine, not perfect

Classificação TripAdvisor 4.0/5

NooraV123 Family - 28/05/2017 Avaliação certificada TripAdvisor

Our family stayed in the hotel for five nights. We had a room with a nice balcony. The view from our room as well as from the restaurant was very beautiful. You could see the harbour and the city. I would say that it must be one the best ones in Marseille. Our room was ok, but you could expect more in a luxury hotel. It was ok, but nothing special. There is a restaurant/bar right next to the hotel. It was a bit disturbing that the music coming from the restaurant was very loud every night except one. If I had known this, I might have chosen a different hotel. The cleaning ladies did their job but almost everytime we found some trash in our room after they had left. Otherwise the staff was friendly and helpful.

Dear Guest, We sincerely thank you for your confidence and for choosing the Sofitel Marseille Vieux Port for your family stay in Marseille. It is a pleasure to read that you enjoyed our magnificient view over the old harbor. We have taken in considerations your remarks regarding the cleaning of the room, and the noise pollution. Your feedback regarding this point has been shared to our Housekeeping Management and the other department. We hope that you will renew your confidence and your next stay will meet to benefit your expectations and wishes. Best regards, Camille V, Guest Experience Manager

Fabulous view!

Classificação TripAdvisor 5.0/5

kymy11 Couples - 17/05/2017 Avaliação certificada TripAdvisor

Room is enough spacious and staff were so nice. Breakfast buffet was fantastic as reputation. Calm environment but located within walking distance from Metro station and restaurant area 'Opera'. I will stay again.

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