Sofitel Marseille Vieux Port 5 stars

Customer review rating (ALL Rating) 4.5/5 2,044 reviews

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Sofitel Marseille Vieux Port - Image 1
Sofitel Marseille Vieux Port - Image 2
Sofitel Marseille Vieux Port - Image 3
Sofitel Marseille Vieux Port - Image 4
36, boulevard Charles Livon, 13007 MARSEILLE, France

Description

ALLSAFE approved hotel

Hotel extras

  • Certified ALLSAFE

  • Sublime and sunny view

  • Tasty and refined cuisine

  • Relaxing and invigorating treatments at the Sofitel Spa

  • A buffet breakfast for a gentle awakening

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 MARSEILLE
France

GPS:43.292332, 5.361028

Telephone
Fax +33 4 91 15 59 50

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,044 reviews

TripAdvisor Rating  4.5/5  3,279 reviews

Short but amazing stay❤️

Customer review rating 4.5/5

Mellissa &. G. P. Couples - Confirmed reviews ALL

My husband and I stayed for 1 night only on the 26 of October for our wedding anniversary. Despite we checked in late after l'OM match😅 everything was up to our expectation. Upon arrival we were upgraded to a room with view on the vieux port, a nice decoration was made on the bed with a little gift prepared by Ewa guest relation. In the evening, room service felt nice with Anthony who took care of my all my request (I am pregnant). Next day during breakfast, our hôtesse d'accueil (I forgot her name my apologie) took great care of our us. Moreover Big thank you to the Lady I spoke on the Phone from the reservation who helped in making our stay outstanding. We shall come back for sure❤️

Fabulous hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

From the outstanding service from everyone of your staff to the gorgeous hotel…PERFECTION

Dear Mr & Mrs P., Thank you for your kind words and wonderful review. We strive to make sure our guests have an outstanding experience here at Sofitel Marseille Vieux-Port and are delighted to hear that you enjoyed your stay with us. Our team is dedicated to providing a welcoming atmosphere and the highest level of service, so it's wonderful to hear that we succeeded in that goal. Once again, thank you for taking the time to share your experience with us. We hope to welcome you back soon! Emeline Roudier Quality & Guest Experience Director

Great location, great views. Otherwise just average.

TripAdvisor rating 3.0/5

M6581POsgd Couples - TripAdvisor review

The location along the Vieux Port is excellent, with nice views from the rooms. Easy access to the active port area. The rooms themselves were average and the food was marginal. Not a very impressive lobby, with a very low ceiling. The spa is small and requires reservations. The staff was pleasant.

Customer review rating 2.0/5

Margaret Friends - Confirmed reviews ALL

Concierge service in consistent Room was too small relative to the price Housekeeping requests had to be repeated several times Shower was too small and difficult to handle

Dear Margaret, Thank you for staying with us at the Sofitel Marseille Vieux-Port. We are delighted to hear that your experience with our concierge service was consistent. We apologize if you found the room too small relative to the price and understand your frustration when housekeeping requests had to be repeated. Our goal is always to provide exceptional service and we will use this feedback to strive for continuous improvement. We understand how important it is to have a comfortable shower experience, and we will look into this issue further. We hope you enjoyed your stay despite these issues, and we hope you’ll consider staying at Sofitel Marseille Vieux Port in the future so that we can deliver the experience that meets our high standards. Best Regards, Emeline Roudier Quality & Guest Experience Director

good stay

Customer review rating 4.0/5

Vick Business - Confirmed reviews ALL

Good staff, condition of rooms was good. Breakfast was good as well. One issue was that there were no drawers in the room at all, which was surprising. the phone in the room was not working. Could not use it to call front desk and did not ring for wakeup call. Still the overall experience was good due to staff.

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Other web-users rate our hotel

  • 494 reviews 9.1/10 Location
  • 1,049 reviews 7.5/10 Room
  • 1,159 reviews 8.9/10 Service
  • 8 reviews 8.5/10 WiFi
  • 287 reviews 6.6/10 Comfort
  • 276 reviews 8.7/10 Breakfast
  • 146 reviews 5.6/10 Cleanliness
  • 117 reviews 8.2/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.