Novotel Thalassa Oléron Saint-Trojan Hotel 4 stars

Accommodation quality and style very compliant with Novotel branding, no surprise there. Hotel very well located right on the beach and forest. Staff was very professional and pleasant to welcome people. However, food services (restaurant and bar) was terrible. Apart from the complexity to manage social distancing which can be understood, the concept of customer first was simply not applyied not to say ignored. In addition, price were ridiculously high, with no quality at all... I leave a 7/10 rating, just because we manage to have our meal outside the hotel....

Nice stay, near to a not crowded beach. Relaxing nature.

AGREABLE

Our fourth stay here for the same period. E come for the hotel and its facilities but also for the brocante and fête de mimosa at St Trojan. The hotel is very well maintained, the rooms pleasant and the staff very friendly and helpful

The Novotel Thalassa Oléron Saint-Trojan hotel is superbly located right next to the sea, the beach and the forest. The rooms overlooking the sea are truly recommended. It is beautiful to take a walk in the area, or to sit on the porch and watch the oyster fishermen in action. Also very good indoor facilities such as a heated saltwater pool, sauna, hammam, gym, bar etc. The food was good too, and there was a discount for hotel occupants. All in all highly recommended.

Every year we stay once or twice in the hotel. The key factor is location at the shore in St Trojan les Bains. This time we choose the Novotel again. But there are disadvantages . The Cuisine and the service vary over the years. This year was not good . But the reception staff, the bar staff and the Gouvernante and her staff were very pleasant . Waiting/front of house staffservice was very poor . The Food too was disappointing . But we had sunshine and the location made our stay a very good one.

We enjoyed it very much, lovely staff and attention given to guests needs.

Excellent

A recommencer

5 nights with family Spa thalasso Wonderful spot, splendid weather

TOO SHORT

ad a short break in the lovely island, looking forward to a return trip when the weather is nicer, great property, just one little hiccup, on check in in the evening, was told guests were not allowed in the swimming pool until 8pm as there was a class going on? I don't understand that being a Hotel pool for guests, how come there is this restriction? On the positive side I would like to extend my sincere thanks to Blandine at front desk for all her help and her ever present smile on all the requests thrown her way, thank you Blandine for going above and beyond!

week relaxant

Position is excellent. Staff and food very good. The room is very small and cramped, a settee is installed obviously to accommodate a further two peopl..This means that the bed is crammed up against the shower room wall leaving approximately six inches in which to swing your legs to the floor. Not good at all for elderly and arthritic guests. The balcony is tiny and the so called 'sun loungers' are actually deck chairs! Again, totally unsuitable for elderly or infirm guests, of which there were many. This sort of cheapskating turns what could have been a superb experience into a disappointing stay.

From the moment of arriving i was made to feel like an important guest and given all opportunities to upgrade If I wanted to as well as information about the hotel. My standard room was comfortable and spacious inside and outside had a small patio area with table and chairs. The restaurant in the evening was well paced and offered a god selection on the menu and not "just" the novotel menu you get nationally - it was great to enjoy the wine of the Island as well. Breakfast was well laid out and enjoyed at a leisurely pace It was superb to only walk 20 metres from the Terrace and be on the beach This hotel served me well and when I had to leave I was totally relaxed, and ready to go onwards on my motorcycle tour