Novotel Bordeaux Lac 4 estrelas

We stayed here last weekend. From arrival to departure, we found the staff to be extremely friendly and professional. We arrived towards the end of service for dinner on Saturday but this wasn’t a problem, we were served efficiently and the food was superb. Choice was a little limited - just three choices for each course - but this wasn’t a problem for us as we all found something we liked. Breakfast was excellent though a little pricey, to be honest. 16€ Per person for a breakfast? Rooms were as you would always expect in a Novotel. Very clean and the comfiest bed and pillows. If I have a slight negative it would be to say that I think the public areas, which are beautiful, are maintained to a higher standard than the rooms (paint chipped off of toilet door and blistered plaster above the shower) but I really am splitting hairs here. All in all a thoroughly enjoyable weekend. Would have no hesitation in recommending this hotel and would be delighted to returm

Novotel Bordeaux Lac is a nice hotel situated very close to the wonderful Bordeaux lake and to the tram station with connection to the city center (10-15 min). We stayed at the hotel for 12 days in July 2022 and we have these comments. Room: Nice size, air con is working perfectly, beds are a bit firm. Pool: Small and a bit shabby. Noisy children everywhere. Table tennis: Old bats and no balls. The staff does not have access to new balls. Restaurant: Expensive and the food is not impressive or tasty. Reception: Due to the firm beds, we asked for top mattresses. It took the hotel 3 days to come with thin roll mattresses, whish was not at all satisfactory. We had to buy our own top mattresses, expense 55 euros.

The hotel is north of Bordeaux and can be reached by tram within 25 minutes from the Central Station. When we visited, it took a litte bit longer due to constructions. The hotel is near the Bordeaux Lac - great for walking, cycling and swimming. It also has a mall and restaurants nearby. The hotel also has a pool which was open two of the three days when we were there, because of cleaning the filter. The sizes of the room are standard for the Novotel-Chain, for a family of four it might get really cozy. The hotel offers several games for children, which were greatly appreciated, such as an Xbox in the lobby and a chess outside on the lawn. Wifi did not work all the time. The choices of snacks at the restaurant is quite small - only plates of cheese, meat or mixed. However, the restaurant buffet is quite extensive, with lots of options. The breakfast is also great, but tends to get very crowded. The staff was very friendly and helpful.

What was great was the lady that checked us in was super friendly. In fact all of the staff were really friendly. Thank you for that :) The pool area was a bonus after a long drive. There were not many loungers so many people were on the grass. That does not bother me, if it may bother others. I thought that the kids games area was really cool. Our accommodation was disappointing. We had an executive family room. Our room did not look like the one on the photo. The bathroom stocked rituals which was nice. What was not nice is that the large bottles (bolted to the wall) were empty! Both soaps (basin and shower) were empty. The toilet flusher was broken and only worked on one setting. There is no toilet brush….. The sleep quality was good (as the bed was comfy) but my husband found the pillows uncomfortable. What was great was that the key card was not plastic, it was made of bamboo. The parking is limited. I think that they do warn you about this on the website but just wanted to say that it’s correct.

Hotel is okay, but in need of updating. Facilities for kids were good but the pool and area around needs refurbishment. Despite being an ALL Platinum member did not receive any recognition of this or appropriate benefits without asking. Had to inform staff of benefits I should be receiving! Pullman next door is much better.