Hotel Novotel Bordeaux Lac 4 estrelas

Very helpfull and friendly staff. Excellent room. Top breakfast. Great outside pool. Close to public transport. Children friendly. Secured parking space. Near the Lac and footballstadion in a quiet neighbourhood.

Great place to stay , excellent location. Rooms a bit small but adequate. Hotel staff very friendly and supportive. Rooms clean. Hotel restaurant food on good side, breakfast selection solid. Our only negative comment would be on the quality of the bedding, for 4 star hotel it should be of a better quality, for some reason we felt too warm in the bed believe to be the actual feeling of the pillows and bedding. could be on the better side.Everything else was fine and would stay again due to friendliness of the staff and location.

We stayed here in July and again this week and found that the same problems experienced on our previous visit were still there.The staff are always excellent but the restaurant is terrible. In July I put the bad service and quality of food down to holiday season temporary staff and maybe lack of a chef but it is still the same.Cold food, expensive deserts that were a few spoons of sponge in the bottom of a coffee mug. Only 6€!Breakfast we were told finished at 10.30 but we found the buffet being cleared away at 9.50.No information in the rooms so you have to call reception. English TV programmes don't work in many instances.I did post a negative review in July but found that it disapeared after a few days!Better news for Accor hotels is that the next night I stayed at the Mercure in Rouen and the food was exceptionally good. The best we have eaten in an Accor establishment in over 12 years!

Reception staff were very helpful. Bath was mucky, Soap dispenser did not work and although soap was asked for was not forthcoming. Stairwell was very mucky looking with threadbare carpets. Restaurant tired looking and not at all comparable with the Novotel at Biarritz where we stayed the evening before which was excellent.

Really friendly staff. Good location for stop over. Only thing to improve is the menu of the restaurant is not the same as the menu on the website. We especially missed some classic dishes like Ceasar Salad and Club Sandwich which were on the menu on the site but not on the actual menucard in the restaurant. Woud have been nice after a long drive.

Check in/reception and restaurant staff were excellent. Room was very good Breakfasts were excellent. Dinner was less so. We stayed twice, and the second dinner, though from the same menu, was significantly better than the first. The quality of menu was signifcantly lower than a second novatel we stayed in subsequently.

Rooms were tiny (sofa bed was a small mattress on the floor) so needed to pay for an additional room. Restaurant staff were very friendly and helpful, check in staff very unfriendly however, 1 reception staff member the following day was very friendly and helpful. The rooms were clean and serviced daily. The food including: breakfasts, dinner etc. was awful with a very limited selection. The location was good for the stadium however, if we were wanting to stay in Bordeaux (without attending the stadium) we would not choose this location again as it was too far out.

Stayed at this hotel for the Guns N Roses Concert at the nearby Matmut Atlantique stadium. Hotel service was excellent. We arrived earlier than the stated check-in time, but our rooms were ready and we were able to check-in with no delays. The hotel may be a little out of the town centre but it is right next to the tram line that takes you right in to the centre of Bordeaux in about 20 minutes. Situated next to the lake, it is an ideal location for both leisure and business travellers.

Fine hotel, its clearly important aspect in de concept is to have guests smiling...though staff could smile a bit as well! The room should be cleaned better, and there was paper pushed into the bed light ...making us think that the previous guest in the room tried to get us killed! The paper was already extremely hot when we noticed it, could have caught fire !! Did the cleaning lady not check or see this??

Everything is fine except that in the rooms you do not have any place to organized your clothes... there must remain in the suitcase. Even in the IBIS you have at least some shelfs to organized your stuff

We enjoyed our stay here and used the hotel for exploring the City. It was so easy to catch the tram in to the city centre. The hotel itself was clean and the rooms were all that we required. Comfortable, clean and ample room with a decent bathroom.

We only stayed one night but we had a friendly welcome. The children loved the pool and we enjoyed having a glass of wine in the lovely garden later on. A great, first night in warm and sunny South est France.

Nice hotel situated outside Bordeaux and easily reachable from the ring. Vast carpark. Quiet, clean and large rooms. Coffee / Tea set and water in the room. Good food at affordable pricing. Welcoming staff. Fast check in and out facility. Brekfast trays were left in the corridor (3rd floor) all the afternoon and after 10:30 p! Not nice for a 3-star hotel.

I stayed at this hotel for a full week for the ITS World Congress with 12,000 attendees. Room was neat and serviced daily. front desk staff was very good with the exception of location a currency exchange (they gave me one address that was closed on 3 visits until I finally found another). Fitness facility is VERY sparse and doesn't help one get the creaks out from international travel. there was no water in the water jug. Food good at the bar and staff helpful. Easy walk to tram to town.

I liked the Bordeaux Lac hotel better than another Novotel I often use, the Bordeaux Aeroport, because it's in a prettier setting and my room, at least, was updated beyond the standard at the airport hotel. Check-in was easy, my room had a great view of the lake and I was surprised to see that Bordeaux's sleek tram stops just outside the hotel. Breakfast was good, checkout was easy and in all I could not have asked for mire,