Hotel Pullman Bordeaux Lac 4 estrelas

Positive : Parking lot - Close to public transportation - Quiet - Friendly staff Negative : Hotel restaurant is close on weekend ! - No proper changing room, lockers for swimming pool. Rooms are quite old and need to be refreshed (no rain shower,no thermostatic shower, Stain on the carpet and bathroom) - No upgrade even if we were Platinum - No executive lounge.

It is allways a pleasure to stay here. Hotel works fine. This time though I had a room that was worn down and needs renovation.. The staff is very friendly and helpful.. Location is good and convenient for Business in eastern Bordeaux

I hope this Pullman hotel does not represent the quality of the chain. First, the staff was very kind and helpful. The problem was the room. Carpet very dirty, walls dirty, bathroom door dirty, furniture old and damaged. In the first room we were given, the bathroom organisation was strange, towels throw not placed and air conditioning not working. We have been kindly offer to change room and we did. It was as dirty and damaged but the air conditioning worked. Fortunately, we were only there for two nights. Overall, it was an Ibis room with a high end lobby. Way too expensive for that room.

Clean, modern hotel. Excellent service - all questions and requests dealt with promptly and reliably. Got welcome gifts probably because of platinum status. Located out of city centre but it is a convenient tram ride into town - tram stop is just outside the hotel. Convenient parking which was not too expensive. Would recommend without hesitation.

The staff is wonderful, very accommodating. Overall the property is ok. Great location if you can't get a room downtown. The train is very convienient. The only issue we had with all three rooms was the air conditioning. There was none! We informed the front desk but they were unable to resolve the issue. The outside temp was 31 everyday and the rooms were very hot during the day and only cooled down slightly at night. The one night that I opened the window, I was bitten up by bugs. We do 240 plus nights a year on the road and I would say that this hotel is average for the region.

Conveniently located out of the centre, however the tram service into Bordeaux Old Town was excellent. Parking available, friendly helpful staff. Would recommend and stay again. Few mosquitos around from the lake I assume.

We really liked the fact that the train was right out the door so we could be in downtown Bordeaux in 15 minutes. We booked a junior suite, and it had a good amount of room and a really big bathroom. The restaurant had really good food (the "open" ravioli with mushroom cream was exquisite). The staff is wonderful. However, every piece of furniture was cracked/worn. The pull-out couch in the living area had a cushion that did not stay on it, so you ended up sitting on the bar to the mattress. ALL of the lamp shades were very dirty and worn. There were stains on the ceiling and cracks on the window ledge. The room looked like an old Holiday Inn room. The bed was okay and the AC worked fine. This hotel was not up to the standards of the other Accor properties I have stayed at, but it is budget friendly for Bordeaux.

Our stay in Pullman was very good- great view from the 4th floor on the Lake. The breakfast were delicious and the service in the restaurant was very good. The location of the hotel next to the Congress facilities was very convenient for us! And very easy access to the public transportation bringing us to the city center!

We chose the hotel because it was near to the tram station so we could park our soft top car safely and go into Bordeaux. We found it really easily and were met by particularly helpful reception staff who parked the car, took our luggage to our room (the only hotel in the whole of our French/Spanish holiday which did that), and when we asked about the trams, gave us maps, detailed information and really useful suggestions. Weather conditions being a little cooler than expected, my husband needed his shirts to be laundered - they were collected within minutes of a phone call and returned the same day earlier than promised. So much better than the very expensive 4* hotel we had stayed in Portsmouth on the way out. The restaurant was good and reasonably priced. We stayed during the week - but noted that the restaurant is closed on Sats and Suns. We will certainly return on another trip to Bordeaux.

My first contact with the hotel was to be told off by the porter, because I am disabled, I wanted help with my bags but I had parked in the hotels car park the porter did not like this I should have parked at the door, the car park required him to walk a 50 mtrs and he was not happy. I had paid for bed and breakfast for which I had confirmation - according to the hotel I was wrong. I suggest you stay at this hotel at your peril and if your jusy happen to be disabled do not require help unless its on the hotels terms. This is definity not the normal Pullman service I am accustomied to.

Very nice hotel with nice staff and nice rooms, not far from city center by car, but very quiet area! Very expensive breakfast: 26 euro for the buffet, is not worth it! 32 extra characters needed to complete!

Hotel was clean. Staff was attentive. A bit run down overall even though I can't complain about the room. Well out of town - need 25-30€ taxi to city centre but in the heart of the Congress Hall if that is where your business is. Breakfast was good enough as continental; was also some eggs and bacon for English people; did not have lunch or dinner as I was put off by the view of the foyer/ bar/ restaurant area which I found below standard. There was no proper bar to enjoy a drink. I would try something else if I was there again; I have to say the price was rather reasonable so probably at the end of the day good value fr money

A good place to stay. Although far from the center of Bordeaux the hotel is very good. Staff very helpful and dedicated. Completely different from the service we had on another drive Accor. A great breakfast included in the room made ​​us feel very well. The concierge knows the area, giving great tips on Bordeaux

The hotel is ok when you compare it with regular hotels up to 3 stars. When you compare to other Pullman hotels, it is not meeting the expectations at all. The sheets were clean, bed was comfortable, but the toilet and bathroom floor were filthy (saw different type of hairs from previous guests...) and the carpet definitely needs to replaced. One day the light in the toilet was not working anymore. Before I went out in the morning, I asked the reception to fix the light (around 09.30); when I came back in the afternoon (around 16.00), it still wasn't fixed. A toilet without light is not very convenient...It took them 3 calls and 1 hour and 15 minutes later before someone came up to fix it. How difficult can it be to change a lightbulb?

We returned to this lovely and friendly hotel and were greeted by hard working Robert again. Our room had been recently refurbished and the views over the lake were lovely despite the dull weather. It has a remarkably relaxed feel for a top class hotel and the restaurant food is excellent, although a touch expensive. We arrived at the same time as a large group of guests but we were still able to register and settle in very quickly, with even an offer to assist in parking our car in the secure car park. The charge for dogs is not unreasonable, and the closeness of the lake means that a brisk pleasant walk with them is very close. The staff were not aware that the Aquitaine bridge was due to be closed the following day, but they quickly arranged for us to have details of an alternative route over the Garonne. We will return.