Classificação clientes Avis (Classificação ALL) 4.4/5 1.875 comentários
Pullman Bordeaux Lac
Avenue Jean Gabriel Domergue
33300 BORDEAUX LE LAC
Parada de ônibus
Acesso: 100 m / 0.06 mi
Saída para a rodovia
Acesso: 1 km / 0.62 mi 5 min drive
Acesso: 10 km / 6.21 mi 15 min drive
Acesso: 10 km / 6.21 mi 45 min walk / 20 min drive
Acesso: 12 km / 7.46 mi 15 min drive
Check-in a partir das - Check out até as
Com seu estilo contemporâneo e vistas para o lago, o restaurante L'Aquitania convida você a saborear as deliciosas especialidades do chef que combinam tradição e inovação.
Os 166 quartos nos 3 andares, incluindo as 19 suítes, oferecem 2 tipos de decorações: o de categoria Superior com mistura Pomerol suave de vermelho forte e o de categoria De luxo com a doce harmonia entre bege e dourado.
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Ideally for business hotel not for leisure hotel.
Classificação TripAdvisor 3.0/5
terbtoh Couples - Avaliação certificada TripAdvisor
I would like to give my opinion in 0 point to 10 points. Situation: 8/10 Is pretty closed to convention center and tramways rail so it's easy to reach to the center of Bordeaux. Room & Amenities: 6/10 just a bit disappointed with the room of Pullman Bordeaux Lac (feels deference of design than other Pullman hotels we have stayed). Room more like Novotel styles instead of Pullman Styles. Furniture & decoration don't feel like you are in Pullman. Bathroom & shower is not usual like Pullman style. Also our room (420) we heard noise from elevator so bad. Breakfast & Bar & Restaurant: 7/10 (same area). Breakfast: cleanliness a bit unusual (food station a bit untidy i.e. spoon for scrambled eggs is very dirty with eggs, empty water bottle stay in water station for a while etc.). We were there in a rush time (8.30 A.M. but is not an excuse for cleanliness anyway). Lunch: service is pretty good and food is tasty. Service & Staffs: 10/10 since check in, at the Bar & restaurant, check out & called Taxi service are excellence. We appreciated for your service. Overall: 7/10 Pullman Bordeaux Lac maybe better to stay here if you're come for business but for leisure maybe better to stay in Bordeaux downtown.
Dear Sir, First of all, thank you for taking the time to give us a feedback on your stay in our hotel. We are delighted that you had a good time with us and that our efforts to offer you impeccable service have paid off! We also thank you for having detailed the points on which we can improve, it is thanks to you that we can now act and become better! We sincerely hope to have the opportunity to welcome you again, and in the meantime, we wish you a very nice day, Best Regards,
Lovely staff but we were bitten by bed bugs.
Classificação TripAdvisor 3.0/5
PaulTeresa Avaliação certificada TripAdvisor
We arrived at the hotel after a 12 hour drive from Spain and had a great welcome from the staff. The hotel was bright and welcoming and the reception staff were helpful and friendly. The car park was secure and next to the hotel and it had green verges all round so that was perfect for walking our dog. The room was large and bright and had a good view of the lake. The evening meal was tasty (half board) and there were 2 choices for starter, main and dessert. The breakfast was fresh and plentiful. The negatives were that one if the lifts didn’t work for floor 3, the window to the room opened completely which would be dangerous if children could open it to get out. The double glazing wasn’t very effective as the noise from the trams snd road could be heard at night. The toilet design meant that we banged our elbows on the boxing in the corner each time we reached for the toilet paper! I went to plug my straighteners into the hair drying device on the wall snd the casing came away, revealing all the cables snd interior workings. There was no docket for the straighteners near a mirror. There were dirty trays in the hallway for the first couple of hours of the evening which looked like breakfast trays and our dog kept trying to eat from them each time we went past. Last but by no means least, we think there were bed bugs in our room (340) as the following day we both had bites over our bodies. We were itchy in bed and the bites have now all emerged. Someone was smoking in their room at 6:30 am so the fire alarms went off too - not a great start to the day. The staff here are wonderful but I would say to avoid the hotel until they have dealt with their bed bugs.
Hello, Thank you for this review, we are delighted that the geographical location of the hotel and the professionalism of our staff have allowed you to have a pleasant stay. Our room workers (technicians and cleaning staff) took note of your comments and the appropriate measures have been taken to improve our quality of service and delivery. Regarding the bites you have suffered, we are sorry that this could have happened to you, however we have had your room checked by a specialized company which has not found any infestation. Looking forward to welcoming you during a future stay, Warm Regards,
The Bedbug Hotel
Classificação TripAdvisor 1.0/5
sim0ngee Couples - Avaliação certificada TripAdvisor
My wife and I stayed at this hotel in a lake view suite for one night on 27 October 2022. After going to bed at around 11pm, both my wife and I came up with bites. After another hour, we called down to reception and shortly after 1215am the on duty manager and a translator came to our room. They took pictures of an insect in the bedroom and then promptly offered us another room. Because of the hour, we accepted another room which we subsequently found out overlooked the dustbins and were awoken a few hours later with the noise of the bin lorries. To be clear I had arrived at the hotel after a 7 hour drive and had a further 6 hour drive the following day. We then came down to breakfast that we had prebooked at 9am to find almost nothing left. No scrabbled eggs and almost no plates or cerial bowls. When I asked about having some eggs, I was told that they had run out and what was out was all they had available. When I went to reception to check out, I was told that the hotel was prepared to offer us a discount on the room. That discount however did not reflect the seriousness of the incident, nor the drop in grade of the room or the lack of breakfast options. And by the way, I am a premium Accor member! I told them that they had no permission to charge my Amex without agreeing to a figure and I was told that was fine as someone would call me later in the day to resolve. That call never happened so I raised a complaint via Booking.com who made the booking on my behalf. To date the hotel has not responded to their calls or emails either. They have however kept me in the loop. This morning, whilst checking my Amex statement, I see the hotel has charged my credit card. It does reflect a discount but not an acceptable one and to date I have still not heard frpm the hotel ir received a statement of account either. So I write this review to warn other possible guests of the issues in this hotel. Stay here if you have to. Wear clothes in bed in case you experience the same issues as I have. If you have a problem with the hotel, don't expect them to resolve it. In my experience this stay has been a disaster.
Dear Sir, We are sorry that your experience at our hotel was not what you expected. We are also sorry that despite the change of room and the commercial gesture offered on your departure, we did not manage to bring you satisfaction during this stay. We sincerely hope to have the opportunity to see you again during a future visit to Bordeaux so that you can benefit from this quality of service and services which our customers are delighted with on a daily basis, We wish you a good day, Warm Regards The Pullman Bordeaux Lac team
Well below standard
Classificação TripAdvisor 1.0/5
Glossoptraveller Negócios - Avaliação certificada TripAdvisor
Tired hotel, staff appeared downtrodden. Room well below standard, facilities poor & cleanliness unacceptable. No way is it 4 star. Room had an empty plastic bottle in the bathroom unit, presumably left by the previous guest, for the 3 days stay. The sink was cracked, paint peeling from the windowsill, no bedside table on 1 side & the bed was made up with a blanked stuffed in a quilt cover (& I'm an Accor Platinum card holder). The gym is an absolute joke & the pool needs a complete refit. Breakfast lacks imagination & is understaffed. On 1 day the 'hot' breakfast (bacon) was cold & the grounds are tatty. Only positive note is that it is convenient for the tram. Best avoided as there are far nicer options in Bordeaux
Dear, We would like to thank you for taking the time to give us a review, although we would have hoped to have a better one, it is always a chance for us to do better, and it is thanks to your opinion that we had the chance of doing that ! Ever since your last visit, we took all the measures in order to improve our products of our buffet. For the state of the rooms, our cleaning and technic staff took good note and we made the refreshment requirred in our rooms. We strongly hope that this bad experience will allow us to give you a better experience next time, so you can enjoy our hotel, Meanwhile, we wish you a very pleasant day Warmest Regards,
Classificação TripAdvisor 5.0/5
Mark_Co_Down Couples - Avaliação certificada TripAdvisor
My wife and I had a four night stay in the Pullman Bordeaux Lac, 27-31 August 2022. We had initial trouble checking in, as our confirmed booking could not be found, but Receptionist "Benedicte" and the Manager (who's name I didn't get, but you can't miss his Hercule Poirot Moustache) were superb and could not have been more helpful sorting out our stay. We had booked a lake view room, with a lovely view and all the receptionist, bar and restaurant staff were very friendly and took care of us well. For a business hotel, it had a friendly atmosphere. It was a very hot few days and although we planned our stay around Bordeaux City, we couldn't help taking a few hours out at the lovely pool. The outside bar area in the evening was a treat (although make sure to take your insect spray) and at only a 20 minute tram ride to Central Bordeaux, we found it an excellent choice for our first time visit to Bordeaux. Thanks again Benedicte!
Em parceria com o TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price