Hotel Mercure Nice Promenade des Anglais

Hotel Mercure Nice Promenade des Anglais 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.1/5 1.249 comentários

Hotel ALLSAFE. Aprovado

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Descrição

Extras do hotel

  • Selo ALLSAFE pela Bureau Veritas

  • Uma localização excepcional de frente para o mar e a 5 minutos a pé do centro da cidade

  • Desfrute do seu café da manhã com vista para omar.

  • Sala modular com vista para o mar, para todos os seus eventos.

  • Parceria c/ a praia privativa de Ruhl p/ relaxar

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Hotel Mercure Nice Promenade des Anglais

2 rue Halevy
06000 NICE
França

  • AIRPORT:  Aéroport / Prome Albert 1er Phocéens

  • GARE SNCF NICE CENTRE:  12/15 Place Massena

  • Ligne Aéroport Direct:  Ligne Aéroport D Congrès / Promenade

  • A PIED DE MASSENA:  Ligne 2 Jean - Médecin

  • MASSENA:  Ligne 1 Massena

  • De avião

    NICE COTE D AZUR A 6 km / 3 milhas

  • De avião

    NICE COTE D'AZUR A 6 km / 3 milhas

  • De barco

    PORT DE NICE A 2 km / 1 milhas

  • De helicóptero

    NICE COTE D AZUR A 6 km / 3 milhas

  • De carro

    A8 PROM DES ANGLAIS A 6 km / 3 milhas

  • De trem

    NICE A 1 km / 0 milhas

GPS:43.695385, 7.265471

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Salas de reunião
Próximo da propriedade
  • Estacionamento

Café da manhã Foto não contratual

Aproveite a vista magnífica do Mediterrâneo assim que você acordar. Experimente nosso delicioso buffet de café da manhã servido a partir das 6h30, ou se você preferir, acorde tranquilamente e peça o café da manhã no quarto.

Nossas acomodações

Escolha nossos quartos com pátio, tranquilos e elegantemente projetados; nossos quartos com vista da cidade, do mar ou do jardim. Desfrute de uma escapada especial no quarto Privilege de frente ao mar, com uma cama majestosa e vista para o Mediterrâneo. Desfrute de uma escapada única no quarto Privilege de frente ao mar, com uma cama majestosa e vista para o Mediterrâneo!

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
Hotel Mercure Nice Promenade des Anglais

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.1/5  1.249 comentários

Classificação no TripAdvisor  4.0/5  2.443 comentários

Wonderful sea view, excellent bed and tasty qualitative breakfast

Classificação TripAdvisor 5.0/5

miles_more Avaliação certificada TripAdvisor

We got an upgrade to a sea view room and it was beautiful especially in the morning! Staff very friendly and helpful, breakfast diverse and really good from eggs, coffee, cheese and fresh squeezed orange juice, also our favorite the special Mercure orange&carrot confiture ( marmalade). Room very spacious and bed was excelent! Pretty expensive especially on weekends but it it worth to be next to Promenade des Anglais!

The location is super

Classificação TripAdvisor 3.0/5

Luciferka Avaliação certificada TripAdvisor

We have chosen the hotel because of the membership of Accor and the location. Location was great, just a little complicated was parking. The bed is very comfortable! Unfortunately no benefits of Accor provided!

Dear guest, We are sorry to hear about your unfortunate experience at Mercure Nice Promenade des Anglais. We are taking note about your comment and will do our best to improve our guest service from today. Best regards Mirana RAFILIPOSON Room Division Manager

Good location

Classificação TripAdvisor 5.0/5

alexcata07 Avaliação certificada TripAdvisor

Friendly staff, very good location in the middle of everything you want, close to the beach and restaurants. Good parking place under the hotel but is another firm you must make reservation ! We will come back !

Dear guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Nice Promenade des Anglais It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirana RAFILIPOSON Responsable hébergement/Room Division Manager

Winter Sun

Classificação TripAdvisor 5.0/5

n2energytrading Negócios - Avaliação certificada TripAdvisor

Beautiful winter sun, ocean views and an oasis of calm away from away from the Covid catastrophe ! The location helps divert your thoughts from the challenges and restrictions we all face currently due to the plague sweeping the world !

No Drama

Classificação TripAdvisor 5.0/5

n2energytrading Negócios - Avaliação certificada TripAdvisor

Great views, close to the shops, many restaurants within 5 minutes walk and of course the Casino just next door if you're so inclined ! Staff did a great job of providing the best service possible, in spite of the Covid limitations, especially Axelle and Karin at the front desk.

This Hotel is my New Favorite

Classificação TripAdvisor 5.0/5

Steven W Avaliação certificada TripAdvisor

I stayed here for the first time in 2015 and had a nice experience. I returned in 2020, taking a break from Paris, for a weekend and it was so hard to leave this hotel. I loved everything - the room, the view (sea and garden view - BEAUTIFUL) and mostly the staff. The staff was so nice especially at reception. They were friendly and humorous. The breakfast staff was amazing, too. Everyone so friendly. The rooms are clean and fresh. The staff doing the cleaning are very hardworking and thorough. I will definitely book here again because I will be returning to visit Nice no matter what!

Nice

Classificação TripAdvisor 4.0/5

gamb02016 Avaliação certificada TripAdvisor

Great place to stay in Nice. Excellent location. Very efficient and friendly staff. Comfortable room and very good breakfast. Marked down slightly as rooms are a little 'tired' and air conditioning under-powered - could do with a refresh. Would definitely return to this hotel.

Dear guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Nice Promenade des Anglais. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Mirana RAFILIPOSON Responsable hébergement/Room Division Manager

Great Location

Classificação TripAdvisor 4.0/5

Mike D Couples - Avaliação certificada TripAdvisor

Great location, good room view, poor hotel facilities, needs a lounge area, good breakfast. Pleasant staff......late checkout offered and appreciated. Noise from ongoing work in Meridien hotel above..

Dear guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Nice Promenade des Anglais. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Mirana RAFILIPOSON Responsable hébergement/Room Division Manager

Very noisy

Classificação TripAdvisor 3.0/5

laurentb80 Negócios - Avaliação certificada TripAdvisor

I was disappointed by the room Very noisy on the boulevard, A long up through stairs from the parking to the lobby also I had an electrical problem the morning before checking out I do not think I will come back

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nice Promenade des Anglais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirana RAFILIPOSON Responsable hébergement / Room Division Manager

Our stay in nice

Classificação TripAdvisor 3.0/5

Cruiser663666 Couples - Avaliação certificada TripAdvisor

There is no parking in the hotel there is next paying extra money and no one to help us with our bags up to the room. The location is great The rooms need restoration and bigger towels The breakfast was fine

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mirana RAFILIPOSON Responsable hébergement/Room Division Manager

Great room with a view

Classificação TripAdvisor 4.0/5

mancmarzy Couples - Avaliação certificada TripAdvisor

We stayed in a Superior Sea View room and this spacious, comfortable and clean. The view overlooked the promenade and was a welcome site every day. We had booked the breakfast and there was plenty to choose from, however the “hot” items were never hot and ranged from lukewarm to cold. Service at reception was great, however the let down was the stocking of supplies in the room. We had a Nespresso machine in our room and no creamer when we first entered. I managed to find a cleaner on the floor who brought us some. The other days we did not receive any at all and had to ask reception for some. Also on our last morning we ran out of toilet paper and I had to take one off the cleaner’s trolley. Overall a good stay but maid service needs to be improved.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mirana RAFILIPOSON Responsable hébergement / Room Division Manager

2 nights in Nice

Classificação TripAdvisor 5.0/5

Elisabeth R Couples - Avaliação certificada TripAdvisor

We stayed in a superior room on the 2nd floor with full view of the ocean. The room was a good size and was clean. The amenities were very good. The only complaint I would have is that the room, although cleaned the morning following our arrival, was not done up as nicely as it should have been. The bed looked as if they had just pulled the duvet back onto the bed and the pillows put in place, but the bed throw and cushions had been left where we had placed them on the couch the evening before. At the price they charge, I would have expected better from Housekeeping. On the other hand, the Concierge staff were very friendly and helpful which was a nice change from the staff at the Accor hotel we stayed Avignon a few days earlier.

Dear guest Thank you for sharing your comments with us following your recent stay at Mercure Promenade des Anglais. I am delighted to read that you did enjoy your stay with us, but regret the disappointment experienced with regards to the room. Your comments are important to us and will be used to monitor and improve the service provided to our guests. We do hope to have the opportunity to welcome you back to Nice in the near future. Kind Regards, Mirana RAFILIPOSON Room Division Manager

Very good hotel by the sea

Classificação TripAdvisor 4.0/5

Derek L Couples - Avaliação certificada TripAdvisor

Second time at this hotel. Very good in particular room with sea view. Very satisfied except, so unfortunate, that all of the receptacles have no power. Therefore, I have to use the one in the toilet to charge my phone. For the laptop, I need to take it to the front desk because the receptacle in the bathroom, for whatever reasons, it could not charge the laptop.

Dear guest, Thank you for your comment following your stay with us. It will be taken in consideration in order to help us to improve our services to serve you better in the future. Best regards, Mirana RAFILIPOSON Responsable hébergement / Room Division Manager

Personal experience

Classificação TripAdvisor 5.0/5

Stay03897813406 Solo travel - Avaliação certificada TripAdvisor

I stayed at this hotel five times just this year My average stay at this wonderful hotel is five times a year since ten years ago Every personal at the reception know me very well and we respect each other’s This time I was not happy because of the very rude lady at the reception I talked to Mr. John Jack about her, and I cancelled My reservation for October and November Sorry about that but I go to your hotel to relax and have fun and not to stand for rudeness

Dear guest, Thank you for taking your time to post your feedback. It’s a pleasure to know that you have appreciated our location and our staffs. We look forward to welcoming you back soon at Mercure Nice Promenade des Anglais. Best regards, Mirana RAFILIPOSON Responsable hébergement/Room Division Manager

Bad service

Classificação TripAdvisor 1.0/5

ScreenAlex Couples - Avaliação certificada TripAdvisor

This Hotel has a very bad service. The people (especially the older lady) at the reception were very unpolite. Keep on with their work at their pc while talking to you. Chatting with other guest, who did not have any questions, and just let you wait. The quality of the rooms are very poor and not clean. The TV channels they offering are very limited. Have to watch the champions Leaque football matches at the hotel next door. I have filed this complain already at Accor hotel group; but there was no response at all. In general the accor hotel group is cutting in the costs at the expense of the quality. Too bad. No more Mercure Nice Promenade des Anglais for us. Alex Yap

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nice Promenade des Anglais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Seaside in Nice

Classificação TripAdvisor 3.0/5

Rogersail Solo travel - Avaliação certificada TripAdvisor

The hotel is very convenient but was let down by a few details. He sound proofing between the street and my room was awful. There are double windows but the noise was too much. Breakfast was spoiled by the bacon, sausage and potato cakes being overcooked on the 3 mornings i was there. The room was comfortable but sparsely furnished. It was easy to get to the Promenade des Anglais and the centre of town.

For an Accor 4 star poor

Classificação TripAdvisor 2.0/5

Victor A Couples - Avaliação certificada TripAdvisor

I am a great fan of the Accor brand , and have to say this was I think the worst experience I have had at an Accor hotel. On arriving early I was told that at present my room was not ready as I was early , and told to return at midday, which was not a problem as we left our luggage and had a late breakfast on the Promenade des Anglais. On my return just after mid-day I was asked to wait in the lobby, because my "upgraded" room was not yet ready. I was slightly miffed as other people were checking in to rooms , so I asked was there a problem as I thought as a plsatinum member I had some kind of priority. after approximately an hour our room was ready and we went upstairs to third floor. As I opened the door I was looking into to somebodys living room accross the narrow road (Upgrade?? ) Decided with my wife to move hotels probably to Novotel Monte Carlo and went downstairs to check out. The pleasant lady at reception asked if I would look at another room , to see if it was suitable which I did , the room was much brighter and after discussion with my wife we decided to stay. This with hindsight was a mistake. the first and only night that was ok was Sunday night , however the monday morning appro 0735 there was a banging then the wheeze of a drill and then banging again. No chance of shut eye so we got up. Whilst shaving the shave mirror came off in my hand.(fixed very quickly) .I went to reception and said that I was woken up by the reparations. The explanation was that it was in fact the hotel next door Le Meridien which was doing the repairs and Mercure had no control over the noise. Every morning to the end of our stay and sometimes to 1845 the banging and drilling continued. As I mentioned to the GM the room for a four star was really below par, paint coming of the ceilings and badly repaired table were just some of the things I didnt. The GM was very understanding and gave ne points for my troubles but whilst checking out was amused to be told that the two glasses of wine for we a voucher would be deducted from our bill ?????? I explained that complimentary for a platinum member meant that they should not be on the bill in the first place.Now the positives about the hotel....it has a fantastic position right on the promenade des annglais, and the GM was understanding.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nice Promenade des Anglais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Worst service experience in France

Classificação TripAdvisor 1.0/5

Tony K Couples - Avaliação certificada TripAdvisor

Great location but lack of hotel management. No WiFi signal in room. Service is the worst among all hotels I have lived in France. Room is not clean at all, especially the bathroom, weird layout design as well.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nice Promenade des Anglais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirana RAFILIPOSON Responsable hébergement / Room Division Manager

Excellent stay

Classificação TripAdvisor 5.0/5

H2062NBanthonys Couples - Avaliação certificada TripAdvisor

Staff were polite and helpful, especially Jean Jaques. The sea view rooms are excellent, breakfast wholesome. Brilliant location on the sea front, close to the centre. Plenty of good restaurants close by

Dear Guest, Thank you for taking the time to share your experience on TripAdvisor after staying with us. Your remarks have already been shared with the entire staff. We hope that your overall experience met your expectations and would be pleased to welcome you again at the Mercure Nice Promenade des Anglais. Best Regards, Mirana RAFILIPOSON Responsable hébergement/Room Division Manager

Christmas break

Classificação TripAdvisor 5.0/5

Theholl A Couples - Avaliação certificada TripAdvisor

We didn't have food at this hotel so can't comment. However, the hotel was fantastic. We had a queen room overlooking the promenade and the view was amazing. The room itself had everything you needed and was very comfortable. Staff were amazing and couldn't do enough for us when bombarded with questions. Overall a great stay and would highly recommend.

Dear Guest, Thank you for taking the time to share your experience on TripAdvisor after staying with us. Your remarks have already been shared with the entire staff. We hope that your overall experience met your expectations and would be pleased to welcome you again at the Mercure Nice Promenade des Anglais. Best Regards, Mirana RAFILIPOSON Responsable hébergement/Room Division Manager

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