Mercure Exeter Rougemont Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 612 reviews

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Mercure Exeter Rougemont Hotel - Image 1
Mercure Exeter Rougemont Hotel - Image 2
Mercure Exeter Rougemont Hotel - Image 3
Mercure Exeter Rougemont Hotel - Image 4
Queen Street, EX43SP EXETER, United Kingdom

Description

Hotel extras

  • Located opposite Exeter Central train station. Within walking distance to the Cathedral.

  • Central location near the High Street, Exeter Underground Passages and University.

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • The hotel offers limited onsite private parking. Subject to availability.

Our accommodation(s)

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
United Kingdom

GPS:50.72575, -3.533418

Telephone
Fax +44 1392 410237

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DRAKES

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  612 reviews

TripAdvisor Rating  3.5/5  889 reviews

Average stay.

TripAdvisor rating 3.0/5

RedOne147 Business - TripAdvisor review

Average stay. Room clean, could not get bedside lights on without main light being on. Breakfast was boring, would benefit from some artisan bread and better coffee. Eggs are cooked to order but was not advised of this. Bar area lacked atmosphere so had 1 drink then left. Car park was full but pay and display car park nearby, £11 for 24 hours. Good location for city centre shops and restaurants , opposite railway station.

Perhaps not the greatest introduction to a lovely city.

TripAdvisor rating 3.0/5

NeilPick TripAdvisor review

This hotel came highly recommended, and with a price to match. While it was comfortable and in a great location, I'm far from certian that we got value for money compared with many other hotels. This hotel is perhaps a little limited by its architecture. The room was long and narrow, the bathroom even more so! Although we had been "upgraded" on arrival, this meant that instead of a walk-in shower, we had a shower "above the bath". OK, and at least there was a grab-rail, but I have an ankle injury which makes entering and leaving a bath-tub problematic. And while there was a perfectly good overhead soaker, the hand-held shower head was inoperable, the 1.25m hose having been mangled and bent by someone trying to get it to a useful height! Why did a simple check of the rooms by the staff not reveal this? Additionally, there was no (working) extractor fan in the bathroom. The breakfast was average at best. We ordered eggs, which never arrived, the chef apparently having prioritised accepting a delivery over feeding the guests. Let's be honest, when you've paid £143 for a room (plus an additional charge for parking), breakfast served from a bain-marie with non-arriving eggs is perhaps not quite good enough. Thank goodness we didn't order the "Eggs Florentine" which we were offered at an additional £9.95! Having said that, reception staff were polite and excellent although the entrance to the hotel and the car parking were messed-up by vans delivering theatrical equipment.

Very over priced for standard of room.

TripAdvisor rating 3.0/5

GrandTour482890 TripAdvisor review

Stayed at this hotel last Saturday. Paid over £200 for 1 night and was hugely disappointed with the standard of the room. Decor was extremely basic. Rooms looked tired and in desperate need of updating. Rust stains around taps in the bath, furniture very dated and entire room felt very ‘tired’. Was, quite frankly, shocked at how basic room felt for the price we paid. Breakfast was nice but didn’t make up for the poor quality of room. Next time will use Premier inn. Better standard of room for half the price. Disappointed.

Aprils stay

Customer review rating 5.0/5

Adrian B. Business - Confirmed reviews ALL

Like to hotel so close to Central station at Exeter.

Dear Adrian We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

You can do better

TripAdvisor rating 2.0/5

Fat-Joe001 Families - TripAdvisor review

In my opinion this place really has nothing to offer. Nobody to assist with your luggage. You cannot charge anything to your room. Despite saying that there's a laundry service here, there isn't. Some of the staff are very friendly and personable and some need an urgent attitude adjustment. Just plain rude. They claim that it's had a recent refurbishment but personally I see no evidence of it. Carpet on the stairs is threadbare, the table in our room is very rickety and needs some love, glue and varnish. There's a phone in our room but no dedicated numbers, and no instructions on how to use it. Definitely wouldn't stay here again.

Dear Fat-Joe001 Thank you for taking the time in letting us know about your recent experience staying with us in Exeter. We are disappointed to read of your concerns and wish to confirm that we can assist with luggage assistance to our guests, however we will investigate your comments with the team so that we may address accordingly, any additional concerns regarding staff please do reach out to the hotel direct so that we may again take all necessary steps to prevent future occurrence. The hotel has a planned maintenance and refurbishment programme including the accommodation and dining spaces and appreciate the concerns been raised so that we may remedy. Kind Regards Mark Postlethwaite

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Other web-users rate our hotel

  • 1,087 reviews 9/10 Location
  • 1,471 reviews 5.7/10 Room
  • 1,026 reviews 8.2/10 Service
  • 10 reviews 8.2/10 WiFi
  • 763 reviews 5.2/10 Comfort
  • 556 reviews 4.6/10 Cleanliness
  • 495 reviews 5.1/10 Amenities
  • 424 reviews 6.6/10 Breakfast

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