Pullman Miami Airport 4 stars

Customer review rating (ALL Rating) 4.0/5 1,801 reviews

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Pullman Miami Airport - Image 1
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5800 Waterford District Drive, 33126 Miami, United States

Description

Hotel extras

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-12.00 midnight

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

Our accommodation(s)

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Hotel location

Pullman Miami Airport

5800 Waterford District Drive
33126 Miami
United States

GPS:25.7819722, -80.291622

Telephone
Fax +1 305-262-9049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Tavolo

Serves classic Mediterranean dishes, executed simply and brilliantly. We select the finest seasonal ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,801 reviews

TripAdvisor Rating  4.0/5  4,973 reviews

Certificate of excellence 2024

Absolutely horrible hotel and should not be called a Pullman

TripAdvisor rating 1.0/5

PhilGlobal Business - TripAdvisor review

The reception was crowded when we arrived with only one person at check in. I was with a group 8 work colleagues and arrived around 9pm to the hotel. After a long wait, I was checked in and told I was upgraded to a suite due to my status with Accor. Likewise another colleague. Then two of the team were checked in. The other four were told that due to the recent storms and some damaged rooms, they were being accommodated at the nearby Hilton and to wait!! Why on earth was t this communicated to us before arrival? The four of us with rooms went and all agreed how old the rooms were and how filthy they were. Behind the bed check which we all did, it appears no one had cleaned there for years. The rooms smelt. The suite was in desperate need of renovation and should at best be called a larger room! The bathroom prehistoric! After showering we were hungry and decided to eat at the restaurant in the hotel. It was closed! The only option an awful bar area with terrible and unedible food that should not be called food and service that does not command a service charge! There was also a prom happening with loud music everywhere and screaming young teenagers running havoc around the hotel. Again why wasn’t this communicated before? On the early morning check out the next day the only front desk staff member on duty really could not be bothered to do a thing! This hotel should be avoided at all costs!

Dear Phil, Thank you for your review. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards and to seize any opportunity to improve. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and grow. It is our hope that you will give us another chance to change your lasting impression.

Fraudulent

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Still have yet to receive my deposit back after checking out 5 days ago, when I should have never been asked for my card when the company paid for the room and we were staying at the hotel as a team.

Dear Mr. G., Thank you for your feedback regarding your recent stay with us. I apologize if there was any miscommunication during your stay and wish we could have clarified this before your departure. Unfortunately the credit card provided by your team was contracted for the payment of the room only. Incidental charges were not covered by this card and we were instructed to collect it at check in. As common procedure, the hold on your card was released upon your check out of your room. This can take 5-7 business days for it to reflect back on your account. If you need further assistance, don't hesitate to contact our accounting team from Monday to Friday, 8:00AM to 4:00PM. Sincerely, Andree Lopez Front Office Supervisor

Great location and very nice and clean hotel

Customer review rating 5.0/5

Lily M. Couples - Confirmed reviews ALL

It was a great experience. All the staff was very polite and always available if we had any questions or concerns.

Dear Lily M., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Jackson Assistant Front Desk Manager

Not s. g. as usual

Customer review rating 2.5/5

Not S. G. T. T. Solo - Confirmed reviews ALL

I have stayed many times at t. hotel and it was always g.. Not s. t. t.. Could not proceed with my booking on the Accor website and the price given to me by the hotel was much higher than the one on the Website. Long discussion. Same the following day because Information was not passed on. Some of the staff did not bother. Usually, bed is very comfortable. Again , not t. t.. Mattress seemed to be very used.

Dear Monika B., Thank you for taking the t. to tell us about your experience at the Pullman Miami Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Ms. B. I've noticed we did offered the lower rate when you were in house at the Pullman. I have forward your folio to your email. If you are ever traveling back Miami, please reach out to me s. I can make you a VIP guest at our property. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Victoria Jackson Assistant Front Desk Manager

Customer review rating 4.0/5

Jeannette L. Couples - Confirmed reviews ALL

Stay was great the rooms are a little dated but still very clean, will stay there again

Dear Jeannette L., We very much appreciate your comments regarding your stay at the Pullman Miami Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Jackson Assistant Front Desk Manager

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Other web-users rate our hotel

  • 1,019 reviews 8.4/10 Location
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  • 29 reviews 7.4/10 WiFi
  • 695 reviews 4.6/10 Cleanliness
  • 689 reviews 5/10 Comfort
  • 486 reviews 4.9/10 Vibe
  • 304 reviews 5.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.