Mercure Chester Abbots Well Hotel 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.9/5 614 أراء

نضمن لكأفضل سعر
Mercure Chester Abbots Well Hotel - Image 1
Mercure Chester Abbots Well Hotel - Image 2
Mercure Chester Abbots Well Hotel - Image 3
Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, المملكة المتحدة

الوصف

خدمات الفندق الإضافية

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

الإقامات المتوفرة لدينا

Take advantage of our Flight + Hotel offers

Discover
Discover

موقع الفندق

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
المملكة المتحدة

نظام تحديد المواقع العالمي (GPS):53.185516, -2.848045

الهاتف
فاكس +44 161 388 0915

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.9/5  614 أراء

تقييم TripAdvisor  3.6/5  2,777 أراء

Appalling

ملاحظة Tripadvisor 1.0/5

Libby E تقييم TripAdvisor المعتمد

Me and my partner checked into this hotel this evening, we went for a swim as soon as we got in shortly after we arrived to our room we notice blood on the sheets after I had already sat on them after further inspection I found a dirty thong just hanging out on the floor under the bed, I pick this up not realising what it is. Me and my parter are reasonable people and they offered us a new room, we were polite about this only to find out the room stank of cigarettes. We decide not to stay the night and head down to reception to find the general manager accusing me that it was my mess so he can not offer compensation which is not on, this is a safety and extreme biohazard. We were told that these room undergo a 3 person inspection which is very surprising to hear that 3 people have missed the basic health and safety standards of both rooms. I advise you don’t waste your money.

New year break

ملاحظة Tripadvisor 5.0/5

Keith L تقييم TripAdvisor المعتمد

4th stay at mecure abbots well and again it very pleasant indeed, room (132) spacious , comfortable bed great bathroom and shower , breakfast still fabulous great selection to fry up and continental and cereals fruit etc The spa area very enjoyable with the chap on spa desk very friendly and helpful Will be back soon Highly recommended

Dear Keith L, Thank you for taking the time to share your positive experience at Mercure Chester Abbots Well Hotel. We are delighted to hear that you enjoyed your spacious room, comfortable bed, and the fabulous breakfast selection. It is also wonderful to know that you found our spa area enjoyable and our staff friendly and helpful. We appreciate your continued patronage and look forward to welcoming you back soon. Best regards, Mercure Chester Abbots Well Hotel

We will come back

ملاحظة Tripadvisor 5.0/5

David H تقييم TripAdvisor المعتمد

We recently stayed at this hotel and overall had a very pleasant experience. From the moment I arrived, I felt welcomed by the warm and professional attitude of the staff. Every team member I interacted with was polite, approachable, and genuinely keen to help, which made a noticeable difference to my stay. The hotel itself is well maintained and has a comfortable, inviting atmosphere. The room was clean, tidy, and thoughtfully arranged, offering everything needed for a relaxing visit. The bed was comfortable, and the room provided a quiet environment that allowed for a good night’s rest. Housekeeping clearly takes pride in their work, as cleanliness was consistent throughout the property. Public areas were also well presented, creating a nice space to relax or move through without feeling rushed or crowded. The overall ambience of the hotel was calm and welcoming, making it easy to unwind. What truly stood out, however, was the friendliness and attentiveness of the staff. Their positive attitude and willingness to assist at all times really enhanced the experience and left a lasting impression. I would happily recommend this hotel to others and would certainly consider staying again in the future.

Dear David H, Thank you for taking the time to share your experience at Mercure Chester Abbots Well Hotel. We are delighted to hear that your stay was enjoyable and that our team made a positive impact on your visit. Your kind words about our staff's warm and professional demeanor are truly appreciated, and we will certainly pass on your compliments to them. We are pleased that you found our hotel well maintained and that your accommodations met your expectations for comfort and cleanliness. It is our goal to provide a relaxing atmosphere for all guests, and we are glad to know that you felt this during your stay. Your recommendation means a lot to us, and we look forward to welcoming you back for another pleasant experience in the future. Best regards, Mercure Chester Abbots Well Hotel

Lovely stay

ملاحظة Tripadvisor 5.0/5

Marcus H تقييم TripAdvisor المعتمد

I recently stayed at this hotel and had a very pleasant experience overall. The hotel itself is lovely, well maintained, and offers a warm and welcoming atmosphere from the moment you arrive. The common areas are clean and comfortable, and the overall ambience makes it a relaxing place to stay. What truly stood out during my visit was the staff. Every member of the team I encountered was friendly, professional, and genuinely helpful. From check-in to departure, the staff went out of their way to ensure everything was smooth and comfortable. Their positive attitude and willingness to help really made a difference and added a personal touch to the stay. The room was clean, comfortable, and well presented, providing everything needed for a relaxing stay. It was clear that attention had been given to maintaining good standards of cleanliness and comfort. The facilities were also well organised and easy to access.

Dear Marcus H, Thank you for taking the time to share your experience at Mercure Chester Abbots Well Hotel. We are delighted to hear that you had a pleasant stay and that our welcoming atmosphere contributed positively to your visit. It is encouraging to know that our staff made a significant impact on your experience with their professionalism and helpfulness, as we take pride in delivering exceptional service. We also appreciate your feedback regarding the cleanliness and presentation of your room, as well as the accessibility of our facilities. Such observations motivate us to maintain our high standards and provide our guests with a comfortable and enjoyable environment. Thank you once again for your kind words. We look forward to welcoming you back in the future. Best regards, Mercure Chester Abbots Well Hotel

🚨 SERIOUS SAFETY BREACH – MERCURE CHESTER ABBOTS WELL HOTEL 🚨

ملاحظة Tripadvisor 1.0/5

libbyk465 تقييم TripAdvisor المعتمد

If I could give this hotel minus stars, I would. I stayed at this hotel on Friday 12th December while attending a Christmas event in Chester. What occurred during my stay was extremely distressing and has left me feeling unsafe. I left the hotel at approximately 7:30pm. When I returned later that evening, it was clear that someone had entered my room and stolen three designer items (including bags they had seen me arrive with), cash, and my bank cards. My personal belongings had also been removed and emptied across the bed, clearly indicating the room had been searched. When I immediately reported this to the staff member on duty, I was extremely upset and in distress. The response I received was simply “I don’t know how that has happened”. There was no empathy, no reassurance, and no apology. I returned to my room, however no staff member came to check the room, ask questions, or assess the situation. When I asked if I could change rooms due to feeling unsafe, I was told there were no rooms available, with no further support or alternatives offered. At 3am, due to feeling unsafe, I checked myself out of the hotel. During this interaction, I was asked “remind me what room again”, followed by “ok love”. Again, there was no apology, no concern shown, and no reassurance provided. I was later informed by the hotel manager on Tuesday 16th December that my room had been accessed at 19:57 using a Mastercard. I was told they were unsure how this Mastercard was created, while also confirming that staff members are the only individuals who have access to these Mastercards. I was also informed that only three staff members were working that evening. I was further advised that the matter would not be investigated internally due to HR-related reasons, which I found extremely concerning given the seriousness of the incident. Additional safety concerns include: • No CCTV in hotel corridors • Guest room areas can be accessed freely • The incident was not escalated or reported to management the following day • I had to wait until Tuesday 16th December to be informed of the unauthorised room entry This was not a minor inconvenience it was a serious and traumatic breach of guest safety. I am sharing this review purely for awareness and would strongly urge others to think very carefully before staying at this hotel. Guest safety should always come first.

Dear Libbyk465, As discussed previously, I am truly sorry for the distress this situation has caused you, and I would like to once again offer my sincere apologies. As shared during our earlier conversations, the matter has been reported to and is currently being investigated by the local police, and we are fully cooperating with their enquiries. As this is subject to an active investigation and legal review, I am limited in what I am able to comment on publicly. I do feel it is important to gently clarify that some information previously shared has been taken in the wrong context, and that certain communications directed at members of my team were perceived as serious in nature. For the wellbeing of everyone involved, this is why it is important that the matter continues to be handled through the appropriate channels rather than in a public forum. Since becoming aware of the issue, I have personally reviewed our procedures and ensured precautionary measures have been put in place to help reduce the risk of any future occurrence. We will continue to act in line with guidance provided by the relevant authorities. As mentioned before, I would have preferred to resolve this matter directly and offline, as I do not believe it can be appropriately or fairly addressed via a review platform. I remain open to continued communication through the appropriate channels while the investigation is ongoing. Kind regards, K. Arora

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 743 أراء 9.2/10 الموقع
  • 1,799 أراء 5.6/10 الغرفة
  • 1,885 أراء 8.5/10 الخدمة
  • 15 أراء 6.7/10 إنترنت
  • 865 أراء 5.2/10 مستوى الراحة
  • 762 أراء 6.1/10 مستوى النظافة
  • 731 أراء 8.4/10 الإفطار
  • 570 أراء 5.5/10 وسائل الراحة

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.