ALL Accor+ Voyager GENERAL TERMS & CONDITIONS OF SUBSCRIPTION

1.1.            Purpose

The ALL Accor+ Voyager subscription programme is a service provided by ACCOR SA, an incorporated company, registered in the Trade and Companies Register in Nanterre under number 602 036 444, whose registered office is located at 82, Rue Henri Farman, 92130 Issy-les-Moulineaux, France. The Subscription offers exclusive benefits to Subscribers during their stays at participating Hotels operated by ACCOR.

These Terms and Conditions (hereinafter the “GTC”) apply exclusively to the ALL Accor+ Voyager Subscription and govern the relationship between ACCOR and each Subscriber.

The applicable GTC are those in effect on the date of the day of subscription.

1.2.           Definitions

For the purpose of these GTC:

• ACCOR : the company ACCOR SA and its affiliated entities operating the Subscription.
• Subscriber : a natural person subscribing to the ALL Accor+ Voyager Subscription, either directly or via an authorised Account Manager.
• Account Manager : person authorised to act on behalf of, and in the name of, the company which signed up to ALL Accor+ Voyager and has ordered ALL Accor+ Voyager cards for its employees.
• Membership : ALL Accor loyalty programme membership.
• Subscription : ALL Accor+ Voyager subscription programme entitling the Subscriber to preferential rates and benefits.
• Hotels : Participating ACCOR hotels worldwide under the brands eligible for the Subscription, subject to exceptions described in this document.
• Grouped Subscription : A Subscription taken out in the name of a company through an appointed Account Manager for the employees of such company, subject to specific negotiation conditions and pricing when acquiring more than five ALL Accor+ Voyager Subscriptions simultaneously.

1.3.           Nominal and Non-transferability

Each Subscription is linked nominally and exclusively to a unique ALL Accor Membership account. The Subscription is strictly personal, non-transferable, cannot be sold, loaned, assigned, or used by any third party.

The Subscription does not constitute a means of payment nor guarantee any booking or reservation by itself.

2.1.           Eligibility

To subscribe to the ALL Accor+ Voyager Subscription, an individual must be:

• Legally capable; and
• A valid Member of the ALL Accor loyalty programme.

Only one ALL Accor+ Voyager Subscription can be held per ALL Accor Membership account.

2.2.          Subscription Registration

• Each Subscriber must register using a unique email address linked to their ALL Accor Membership account.
• Natural persons not acting in the context of a professional activity do not hold a VAT number (intra-community or European Union VAT). Therefore, French VAT will be invoiced on the subscription price regardless of their country of residence.
• Upon payment approval, Subscription confirmation and details will be sent by email no later than one (1) day thereafter.
• The Subscription is digital; no physical card or media is provided.
• Subscription duration is 12 consecutive months from the date of acceptance by ACCOR.
• Renewing Subscribers will retain their existing Subscription credentials without issuance of new ones.

3.1.           Subscription Benefits

By subscribing, Subscribers gain access to preferential rates when booking a participating Hotel as per article 3.5 through all.accor.com website or app:

• 15% discount over the best public rate of the day at the participating Hotels within the participating brands.

The preferential rates are valid at participating Hotels as per article 3.5 on the following participating brands:

·       Luxury : Raffles, Sofitel Legend, SO/, Fairmont, Sofitel, MGallery

·       Premium : 21c Museum Hotels, Art Series, Mondrian, Pullman, Swissôtel, Swissôtel Living, Mövenpick, Mövenpick Living, Grand Mercure, Peppers, The Sebel, Adagio Premium

·       Midscale : Handwritten, Mantra, Novotel, Novotel Living, Novotel Suites, Mercure, Mercure Living, By Mercure, Tribe, Adagio Original

·       Economy : Breakfree, ibis, ibis Styles, Adagio Access, greet, ibis budget

• Discounts available up to two rooms booked in the same reservation (same hotel and dates), provided the Subscriber stays in one of those two rooms.
• A credit of 20 Status Nights on the ALL Accor Membership account, within 24 hours of Subscription confirmation or renewal subject to the provisions of Article 4.2.
• Guaranteed room availability up to 2 days before arrival (see Article 7).
• A premium customer service hotline available to Subscribers (see Chapter 8).

3.2.          Access to ALL Accor Loyalty Programme Benefits

Subscribers retain full access to the benefits associated with their current Membership status. This includes privileges such as Suite Night Upgrades and Complimentary Breakfast, subject to the eligibility criteria of their Membership tier.

Please note that the ALL Accor+ Voyager dedicated preferential rates cannot be combined with the ALL Accor Member rate, since Subscribers already receive exclusive discounted pricing via this Subscription.

All other terms and conditions of the ALL Accor loyalty programme continue to apply fully to these benefits.

3.3.          Use of Benefits and Booking Conditions

• Subscribers must provide their Subscription number when making bookings and present it upon arrival.
• The Subscription must remain valid for the entirety of the stay for benefits to apply.
• The ALL Accor+ Voyager preferential rates are applicable to room-only, room with breakfast, and half-board rate plans. These preferential rates do not apply to all-inclusive rate plans unless the all-inclusive offer is explicitly stated and confirmed on the reservation.
• The ALL Accor+ Voyager preferential rates cannot be combined with other discounts or promotions, including ALL Accor member rates, unless explicitly stated otherwise in promotional offers.
• The guaranteed room availability applies as per defined terms (see “Guarantee of Available Room” section).
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3.4.         Guarantee of an available room conditions

The Guarantee of an available room 2 days before arrival is subjected to the following conditions:

• For any claim or dispute relating to preferential rates or benefits, Subscribers may contact ACCOR Customer Care.
•  
  • This guarantee covers the availability of a room but does not guarantee a specific type or category of room.
  • The Subscriber must explicitly request the room availability guarantee at the time the reservation is made. The reservation must be made at least two full days before the arrival date and before 12:00 PM (local hotel time) on the day of booking.
  • Minimum stay for certain properties: For hotels classified as ‘resorts,’ as well as Thalassa Sea & Spa, and Adagio Original, Adagio Access, and Adagio Premium establishments, this guarantee applies only to stays of seven consecutive nights or more.
  • The guarantee applies exclusively to bookings made through Accor’s official distribution channels: all.accor.com website, app and Customer Care.
  • This benefit is not cumulable with the preferential rates of ALL Accor+ Voyager; discounted, promotional, or package rates are excluded.
  • The guarantee covers only one room per booking — specifically, the Subscriber’s room. For reservations including multiple rooms, the guarantee applies solely to the Subscriber’s room and not to additional rooms.
  • Should the hotel be unable to honour this availability guarantee, they may relocate the Subscriber, fully or partially for the stay, to another hotel of equivalent category or provide a service of equivalent value — but only with the Subscriber’s prior agreement.  The original hotel will cover any reasonable expenses related to the relocation, including any additional room rate costs, transport, and one phone call. All accommodation costs for the affected night(s), including the Subscriber’s original payment and any additional charges reimbursed by the hotel, qualify for Reward points and count towards Status Nights in the loyalty programme.
  • This guarantee applies only to hotels participating in the ALL Accor+ Voyager programme, as specified in Article 3.1 of the GTC. The guarantee does not apply on certain restricted or blackout dates, that can be consulted on the official calendar of unavailable dates at: https://all.accor.com/loyalty-program/bod/index.fr.shtml.

3.5.          Participating Hotels and Exceptions

• The Subscription applies to ACCOR brands listed above except for Hotels explicitly excluded as published and regularly updated on ACCOR’s official website: https://all.accor.com/a/en/information/all-plus-hotels-exception.html 
• Due to exceptional events, Loyalty and Subscription benefits may not be valid at specific Hotels during block-out dates. These dates and affected Hotels are published and updated regularly on ACCOR’s official block-out dates webpage: https://all.accor.com/loyalty-program/bod/index.en.shtml
• The Subscriber may no longer access the benefits provided by its Subscription at a particular hotel when the hotel in which they wish to stay has left the network or ended its participation the ALL Accor loyalty programme.

3.6.          Modification of the GTC

ACCOR reserves the right to amend, update, or modify the Subscription benefits, participating Hotels, and all related provisions of the GTC at any time and at its sole discretion. Subscribers will be informed of any material changes by email. Continued use of the Subscription following such notification shall constitute acceptance of the updated GTC.

4.1.          Compatibility with Other Programmes

The ALL Accor+ Voyager Subscription is compatible with ACCOR’s ALL Accor+ Explorer, ALL Accor+ ibis, ALL Signature, and ALL PLUS China subscription programmes.

ACCOR reserves the right to amend compatibility conditions without prior notice at its sole discretion.

4.2.         Limit of Status Nights stacking

When a Subscriber receives bonus Status Nights for subscribing to or renewing any Accor subscription programme or cobranded card, there is a maximum limit of 30 bonus Status Nights that can be credited across all the Member's subscriptions and cobranded cards combined (ALL Accor+ ibis, ALL Accor+ Voyager, ALL Accor+ Explorer, ALL PLUS China, and cobranded cards). Only up to 30 bonus Status Nights will be counted towards the Member’s annual Status Nights balance.

This limit applies solely to bonus Status Nights awarded for subscriptions and cobranded cards and does not affect Status Nights earned from actual stays or other activities while using the subscription.

5.1.              Grouped Subscription Process

·       Subscriptions must be done by an Account Manager when a company wants its employees to benefit from ALL Accor+ Voyager.

• The Account Manager will provide ALL Accor Membership numbers of all covered employees. Employees without Membership must join the ALL Accor loyalty programme to be eligible.
• The Account Manager must obtain, prior to subscription, written consent from employees to receive Subscription-related communications by email and the present GTC and bears sole responsibility for confirming and evidencing such consent upon ACCOR’s request.
• Benefits for employees holding Subscriptions under grouped agreements are identical to those described in article 3.
• The Account Manager may order additional Subscriptions throughout the year by submitting a duly completed order form and corresponding payment by bank transfer. The expiry date of the additional card’s subscriptions will be the same as the card’s subscriptions in the initial order. Since the validity period of the card’s subscriptions cannot be less than three months, all orders for additional cards must therefore be placed with the ACCOR sales contact within three months prior to the expiry date of the cards initially ordered. This maximum period also considers receipt of payment by ACCOR.
• The Account Manager may terminate the group Subscription at any time by contacting ACCOR at allplus.corporate@accor.com . No partial or full refund will be granted upon termination, irrespective of card usage.
• ACCOR offers remote advisory support to Account Managers at allplus.corporate@accor.com or by telephone from 9 a.m. to 6 p.m. (UTC+1) at +33 (0)1 45 38 19 41.

5.2.    Tax and VAT Information

• Legal entities registered in the European Union must provide their intra-Community VAT number and are solely responsible for communicating this to ACCOR SA prior to invoicing.

·       Failure to do so or in the event of an error, such entities may be charged French VAT on the ALL Accor+ Voyager card price. Legal entities outside the European Union do not need to provide an intra-Community VAT number. However, they must confirm to ACCOR SA, prior to invoicing, that they are subject to VAT or any equivalent tax in their country of residence and they are acting within the scope of their professional duties. They do so under their own responsibility. If this statement is inaccurate or false (place of residence or professional status), said legal persons may be re-billed for French VAT on ALL Accor+ Voyager card price.

5.3.    Payment and Bank Rejections

• Subscription fees must be paid within seven calendar days of invoice receipt.
• If a Subscriber’s or Account Manager’s bank rejects payment, ACCOR reserves the right to terminate the Subscription without liability or compensation.

The data collected during Membership is processed by ACCOR SA, data controller, whose head office is located at 82 Rue Henri Farman, 92130 Issy-les-Moulineaux, France, to fulfil these GTC and, on the basis of legitimate interest, for its marketing activities (including targeted marketing campaigns).

The data is communicated to the legal entities of the ACCOR group in charge of operating the present Subscription Programme, as well as to their service providers.

The data may also be disclosed to contractual partners (hotels) so that Subscribers can fully enjoy the offers provided by these partners. Subscribers’ data will be processed and protected as described in the Personal Data Protection Charter, available from the “Personal Data” tab at https://all.accor.com/a/en/information/data-protection.html

Depending on the circumstances, Subscribers’ data may be transmitted for the mentioned purposes to countries that do not have an adequate level of protection.

Consequently, appropriate and adapted guarantees are put in place, a copy of which may be requested by Subscribers.

On the basis of its legitimate interest, ACCOR also processes personal data with the aim of detecting and managing anomalies, including fraud, which may occur when a Subscribers joins or during the execution the Subscription. The data collected in this context is sent to personnel authorized by ACCOR, its service providers and, if necessary, the manager of the hotel affected by an anomaly. Subscribers are informed by email of any detected anomalies concerning them.

In accordance with the provisions of the law of 6 January 1978, Subscribers have a right to access, query and rectify data concerning them, as well as the right to oppose for legitimate reasons to their personal data being processed, and the right to oppose their data being used for promotional purposes, particularly commercial promotion.

Subscribers may exercise their rights by writing to data.privacy@accor.com. Subscribers also have the right to file a complaint with a supervisory authority.

7.1.           Right of Withdrawal for Subscribers

• Pursuant to Article L.221-18 of the French Consumer Code, Subscribers subscribing online via ACCOR’s website or app have a 14-calendar-day right of withdrawal from the date of subscription, provided they have not accessed Subscription benefits and except for the Grouped Subscriptions.
• Withdrawal may be exercised by submitting the withdrawal form online via the website’s “Assistance”, “Subscriptions cards” section or by contacting the Customer Care service.

7.2.          Voluntary Termination

• Subscribers may terminate their Subscription anytime by contacting ACCOR customer support (see Article 8).
• No partial or full refund will be granted on voluntary termination regardless of Subscription usage.

7.3.          Termination by ACCOR

• ACCOR may suspend or terminate Subscriptions immediately without prior notice or compensation in cases of breach, misuse, or fraud.
• Termination does not prevent ACCOR’s right to pursue compensation or claims under Article 1226 of the French Civil Code.

8.1.           Dedicated Subscriber Support

Subscribers can contact Customer Care for assistance by the online contact form on www.all.accor.com under “Assistance” section; or by telephone, using the dedicated Customer Care numbers:

• United Kingdom : +44 20 3467 9987
• Europe : +33 1 56 20 29 29
• North America : +1 877 740 0936
• South America: +55 11 5582 6522
• Africa and Middle East: +33 1 49 60 22 22
• Australia and Asia: +61 8 8461 4724

9.1.           Acceptance of Terms

Subscription payment and use imply full acceptance of these GTC by the Subscriber or Account Manager. The Account Manager must ensure Subscribers in grouped Subscriptions accept these GTC and provide evidence upon ACCOR’s request.

9.2.          Applicable Law and Jurisdiction

The GTC are governed by French law, without hindering the mandatory protective provisions that may be applicable in the country of residence of the Subscriber concerned.

In the event of any dispute or litigation arising between a Subscriber or an Account Manager and ACCOR in connection with these GTC, the parties shall agree to seek an amicable settlement as a matter of priority, by resorting to a conventional mediation procedure or any other method of dispute resolution, under the conditions provided for by the applicable law.

After contacting Accor’s customer service team via the “Support” section at all.accor.com to try and resolve the dispute amicably, and in the event that a negative response or no response is received within sixty (60) days of the claim, Subscribers may engage the relevant mediation service: Médiateur du Tourisme et du Voyage – CS 30958 – 75383 PARIS CEDEX 08.

Referral to the Mediator can be done within twelve (12) months after the first claim. The Mediator’s referral form is available from the following link: https://cloud7.eudonet.com/Specif/EUDO_03874/FormulaireDossierLitiges/index.aspx

The Subscriber or Account Manager is also advised of the availability of a European Online Dispute Resolution (“ODR”) Platform to which they may refer the matter. The Subscriber or Account Manager can access it at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

In the event of a dispute within an establishment located in Portugal, which could not be settled by the establishment concerned or by customer service, the Subscriber or Account Manager is invited to file a complaint on the complaints platform provided for this purpose and available on the presentation page of the relevant establishment and accessible from the following link: http://www.livroreclamacoes.pt.

The Subscriber or Account Manager remains free to agree or disagree to engage in mediation and, if the event mediation is used, each party is free to accept or refuse the solution proposed by the mediator.

Where an amicable settlement between ACCOR and an Account Manager is not reached, said dispute or litigation shall be submitted to the competent courts of Paris.

End of the General Terms & Conditions of Subscription ALL Accor+ Voyager.

Any ALL PLUS membership implies the unconditional acceptance by Subscribers of

these general terms and conditions of ALL PLUS membership.

In the event of membership through an Account Manager, the Account Manager shall

bear the burden of proof of acceptance by Subscribers of these general terms and

conditions of membership. The Account Manager shall undertake to collect the

signatures of the natural persons concerned when they join ALL PLUS and is solely

responsible for their acceptance of the general terms and conditions of membership.

The Account Manager shall provide proof of these acceptances upon request by

ACCOR.

These general terms and conditions of membership shall prevail over any previous text

The General Terms and Conditions of Membership are governed by French law, without hindering the mandatory protective provisions that may be applicable in the country of residence of the Subscriber concerned.

In the event of any dispute or litigation arising between a Subscriber or an Account Manager and ACCOR in connection with these general terms and conditions, the parties shall agree to seek an amicable settlement as a matter of priority, by resorting to a conventional mediation procedure or any other method of dispute resolution, under the conditions provided for by the applicable law.

After contacting Accor’s customer service team via the “Contact us” section at all.accor.com to try and resolve the dispute amicably, and in the event that a negative response or no response is received within sixty (60) days of the claim, Subscribers may engage the relevant mediation service: Médiateur du Tourisme et du Voyage – BP 80303 – 75823 Paris Cedex 17.

Referral to the Mediator can be done within twelve (12) months after the first claim.

The Mediator’s referral form is available from the following link: https://cloud7.eudonet.com/Specif/EUDO_03874/FormulaireDossierLitiges/index.aspx . 

The Subscriber or Account Manager is also advised of the availability of a European Online Dispute Resolution (“ODR”) Platform to which they may refer the matter. The Subscriber or Account Manager can access it at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage .

In the event of a dispute within an establishment located in Portugal, which could not be settled by the establishment concerned or by customer service, the Customer is invited to file a complaint on the complaints platform provided for this purpose and available on the presentation page of the relevant establishment and accessible from the following link: www.livroreclamacoes.pt.

The Subscriber or Account Manager remains free to agree or disagree to engage in mediation and, in the event mediation is used, each party is free to accept or refuse the solution proposed by the mediator.

Where an amicable settlement between ACCOR and an Account Manager is not reached, said dispute or litigation shall be submitted to the competent courts of Paris.

These terms and conditions of membership to ALL PLUS and any communication relating to the ALL PLUS will be drawn up in French and translated into English, German, Spanish, Italian, Portuguese, Brazilian Portuguese, Polish and Dutch.

The Individual or Account Manager must complete and return this form by registered letter with proof of receipt only if they wish to withdraw from the order placed on the website: https://all.accor.com or through an ALL PLUS call center, and if they still possess the right of withdrawal in accordance with Article L 221-18 of the French Consumer Code.

Date: -

For the attention of ACCOR SA, 82 Rue Henri Farman CS20077 – 92445 Issy-les-Moulineaux - FRANCE:

I hereby notify you of my withdrawal from the contract concerning membership to the ALL PLUS below:

Membership signed on: 

Name of Individual or Account Manager:

Address of the Individual or Company:

Signature: