Novotel Barcelona City 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 3 134

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Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 BARCELONA, Hiszpania

Opis

O hotelu

  • Basen i 19 barów na dachu z niesamowitymi widokami na Barcelonę

  • Pokoje rodzinne (darmowy pobyt dla 2 dzieci)

  • Darmowy parking z możliwością rezerwacji

  • Restauracja zaprasza codziennie w porze lunchu i kolacyjnej

  • 5 minut pieszo do stacji metra Glòries, dobre połączenia

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Lokalizacja hotelu

Novotel Barcelona City

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414
08018 BARCELONA
Hiszpania

Pozycja GPS:41.404259, 2.191266

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

RESTAURANT NOVOTEL BARCELONA

Wypróbuj naszej kuchni prostu z targu, z lokalnymi produktami, z opcjami wegetariańskimi i wegańskimi. Spróbuj dań szefa kuchni, tapas, jednych z najlepszych lokalnych specjałów i pysznych domowych deserów.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 3 134

Ocena TripAdvisor  4.0/5  Liczba opinii: 4 938

Udany pobyt

Ocena klientów 5.0/5

Iza Rodziny - Opinie potwierdzone ALL

Ładny pokój z fajnym widokiem, super obsługa, duży wybór smacznego jedzenia na śniadania, basen na dachu. Szkoda, że bar na dachu był w remoncie, ale skorzystaliśmy z baru na dachu w sąsiednim hotelu.

Dear Iza, We thank you very much for sharing your feedback regarding your stay at Novotel Barcelona City. We are pleased to see that we archived our goal which is the satisfaction of our guests. We are glad that you have been able to enjoy your stay among us and use all services that our hotel offers. thank you for recognizing environmental efforts, by not systematically changing towels if the guest requests it. We apologize for the inconvenience caused by the improvement works on our rooftop and for the time you had to wait to enter your room, we thank you for your patience. We are looking forward to seeing you again, so that you can enjoy our rooftop bar now that the works are finished. Sincerely, Agathe F Guest Experience Assistant

Terrible not good value for money.

Ocena na stronie TripAdvisor 1.0/5

sindhubiju Friends getaway - Opinia zatwierdzona w TripAdvisor

One of the worse hotels I have stayed in, in a long time. The key cards never work. Advertised wrongly as the they have a pool and sky bar and toiletries in the bath room. It is very basic. They have all the amenities but nothing is open. Not even the bath tub in the suites are functioning. To add to it the staff are quite unfriendly. Location is not that great either. I paid its 200 euros a night not good value for money either.

Dear Sindhubiju, Thank you for sharing your feedback regarding your recent stay at Novotel Barcelona City. We are deeply sorry to hear that your experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused. We understand your disappointment regarding our facilities on our rooftop, however, the information about the works was indicated on all websites during booking process. Barcelona is knowing a severe drought and for this reason, the authorities have been obligated to take action, and one of them is about the use of swimming pool. This is why the hotel choose this period to do the improvement works, in addition of the opening of the swimming pool which is on the 10th of May, when the weather is more enjoyable and that it can heat it. However, we are deeply sorry for the inconvenience caused. Regarding the functionality of the bathtub, we understand the importance of providing a fully operational and enjoyable experience for our guests. But again, because Barcelona is knowing a severe drought and local authorities have taken measures to prevent it from getting worse, we have to remove the bath stopper to encourage people to take a shower rather than a bath and therefore to use less water. However, you could still ask the reception to give you a bath stopper. We thank you for your understanding. About the toiletries in the bathroom we would like to let you know that in the suites, you can find extra amenities but also that the hotel is following a sustainable regulation. One of the focus is to collaborate with Rituals to offer you quality and only necessary products and therefore avoid monodosis products. However, if you are really in need of anything feel free to ask at the reception. Furthermore, we deeply regret to hear that you found our staff unfriendly. Hospitality and guest satisfaction are our top priorities. There is a few new members and interns in training in our staff which can explain the lack of professionalism. However, the information has been communicated to our employees to reinforce this point so that it doesn´t happen anymore in the future. We are sorry that you did not find our location accommodating as we are not far from the metro Glories or even from the Sagrada Familia or the beach by foot. Once again, we apologize for the inconveniences you experienced during your stay. Your feedback is invaluable to us as we strive to continuously improve the guest experience. We hope you will consider giving us another opportunity to exceed your expectations in the future. Warm regards Agathe F Guest Experience Assistant

The restaurant

Ocena na stronie TripAdvisor 5.0/5

Martina V Opinia zatwierdzona w TripAdvisor

Excellent food, the staff was very friendly, helpful and delightful. The waiter Roger had everything under control. Paella from chef Ferran is something you must try.

Dear guest, Thank you for rating and commenting your experience at Novotel Barcelona City. We are pleased to learn that you had a great stay with us and that you particularly appreciated our restaurant offer and staff. We are looking forward to welcoming you again for a enjoyable stay! Best regards, Agathe F Guest Experience Assistant

dobrze zlokalizowane

Ocena klientów 5.0/5

Krzysztof Pary - Opinie potwierdzone ALL

czysto przyjemnie, spokojnie

Dear Krzysztof, Thank you very much for sharing your feedback regarding you stay at Novotel Barcelona City. We are thrilled to see that our service met your expectations, we are looking forward to seeing you again soon! Best regards, Agathe F Guest Experience Assistant

OH NO - friendly Untrained staff.- Frustration Sets in

Ocena na stronie TripAdvisor 2.0/5

michaeldI5401JC Opinia zatwierdzona w TripAdvisor

This could be a great hotel, but the staff are very poorly trained, literally every question orrequest was not carried through. The restaurant was great with wonderful well priced food. The staff are young and keen, but super green, and dont follow through with a request. It was quite frustrating! I cant recommend this one, i sure many better options in Barcelona!. A one night businessman ! Yep i can see that work, a couple on holidays, nah not this place.

Dear Michael, Thank you for taking the time to share your experience at Novotel Barcelona City. We are sorry to read that our team did not meet your expectations. We would like to let you know that we have a mix staff with experience and team trainee & new recruits, but know that your comments will be returned to avoid situations like this in the future. We hope to have another chance to offer you a better service in our hotel. Sincerely, Agathe F Guest Experience Assistant

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 742 Liczba opinii 9.4/10 Lokalizacja
  • 2 211 Liczba opinii 6.6/10 Pokój
  • 2 321 Liczba opinii 8.7/10 Obsługa
  • 47 Liczba opinii 3.9/10 Internet
  • 1 296 Liczba opinii 9/10 Śniadanie
  • 758 Liczba opinii 7/10 Czystość
  • 612 Liczba opinii 8.2/10 Jedzenie

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