Pullman Melbourne On The Park 5 stars

Customer review rating (ALL Rating) 4.6/5 4,917 reviews

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192 Wellington Parade, 3002 MELBOURNE, Australia

Description

Hotel extras

  • Located opposite the Melbourne Cricket Ground and Rod Laver Arena

  • Short walk, train or tram to Melbourne's bustling CBD.

  • Award winning renovation of hotel rooms and suites

  • Swimming pool, relaxation services, and fitness centre

  • The Cliveden Bar and Dining, open breakfast, lunch and dinner.

Our accommodation(s)

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Hotel location

Pullman Melbourne On The Park

192 Wellington Parade
3002 MELBOURNE
Australia

GPS:-37.815558, 144.983195

Telephone
Fax +61 3 9419 2001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CLIVEDEN BAR & DINING

The Cliveden Dining presents fresh local produce in Mediterranean and European-inspired cuisine. Experience a modern a la carte menu celebrating the rich diversity of Melbourne's renowned culinary heritage.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,917 reviews

TripAdvisor Rating  4.0/5  1,559 reviews

Certificate of excellence 2024

great hotel for comfort. I sleep so well here on my business trips :) Staff are courteous.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I stay here for work trips and it is close to our head office. Love the rooms and the fact I sleep soundly here every time. Its well located. Only thing I would ask it that decaf coffee is made available in the rooms and alternate milk varieties are easily obtainable.. Staff here are always friendly and very helpful.

Dear Rosie, We very much appreciate your comments regarding your stay at the Pullman Melbourne On The Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Eliza Stewart Guest Experience Executive

Excellent stay.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Beautiful. Well situated. Excellent facilities. Friendly staff.

Dear Deborah, We very much appreciate your comments regarding your recent stay with us here at the Pullman Melbourne On the Park. Let me also take this opportunity to thank you for your ongoing loyalty as one of our valued Accor Plus Members. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are confident your next visit will be even more enjoyable than this one. If there is anything else we can do to make your next stay more comfortable, please don't hesitate to let our team know. Kind regards, Eliza Stewart Guest Experience Executive

Great rooms

Customer review rating 5.0/5

Jane C. Business - Confirmed reviews ALL

Friendly staff who are dedicated to making your staff enjoyable. Rooms are gorgeous and enjoyed the executive lounge.

Dear Jane, We very much appreciate your comments regarding your stay at the Pullman Melbourne On The Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Eliza Stewart Guest Experience Executive

Disappointing

Customer review rating 2.5/5

Disappointed Couples - Confirmed reviews ALL

Check in was not up to standard. Had to wait for room to be ready then had to rejoin long queue to get room key. Had to find a table to sit at for breakfast by ourselves . Breakfast supplies in some areas had run out and not topped at 8.45 in the morning. And still not when we left 7 Days on and still yet to receive refunded room holding deposit. Was told it would take 3 to 5 days. After inquiring we have since been told 5 to 8 Days. So disappointed because previously have enjoyed our stay at The Pullman on The Pack!

Dear Phillip, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On The Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologise in regards to the confusing communication you have experienced with our team here. Clearly this is not the kind of hospitality and service levels that we strive for and I can assure you that I will address the specific issues that you highlighted with the relevant departments so that we use your experience as an opportunity to re-train the teams and rectify as soon as possible. I can see on your reservation that the holding deposit amount has been released from our end, so depending on your bank, it should be in your account within the next few days. Please let us know if this is not the case, and we can follow up, I understand your frustration with this, I apologise for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eliza Stewart Guest Experience Executive

super overall

Customer review rating 5.0/5

Attila T. Couples - Confirmed reviews ALL

nice comfortable, pro stuff , excellent location

Dear Attila, We very much appreciate your comments regarding your stay at the Pullman Melbourne On The Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Eliza Stewart Guest Experience Executive

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Other web-users rate our hotel

  • 1,343 reviews 9.3/10 Location
  • 2,483 reviews 8.6/10 Room
  • 2,468 reviews 8.8/10 Service
  • 11 reviews 6.1/10 WiFi
  • 812 reviews 8.4/10 Breakfast
  • 742 reviews 8.2/10 Amenities
  • 719 reviews 6.5/10 Food
  • 636 reviews 8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.